CRMNEXT RE-THINK CRM for Bank
Categories
Description
Achieving the ‘ONE BANK’ vision
“With over 55,000+ users & 4,000+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMNEXT, we have enjoyed 99.9% uptime availability and seamless scalability.” - Rajesh Wagh, Sr. Vice President (IT)
CUSTOMER CHALLENGES
- Build comprehensive & actionable 360° customer view.
- Fragmented customer information in multiple disparate systems.
- Fragmented selling process leading to fragmented ownership, low visibility and challenges in monitoring of turn-around times.
- Time consuming processes for reconciliation and generation of reports.
- Low visibility of information leading to inefficiencies in cross-sell and up-sell.
- Highly demanding and sensitive managed customer segment.
- Large customer base and associated data management challenges.
- CEasy on-boarding
- Instant gratification
- Reliable service.
- Personalized relationships
- Consistency across channels
- Ultra-scalable, elastic
- Use commodity hardware
- 100% auto upgradable
- Always on, always current
- Reliable integrations
- Reduce application hopping
- Automate to reduce workload
- Assistance in target achievement Information on finger tips
- Actionable intelligence at point of interaction
- 200% faster sales TAT
- Best in class process efficiency
- Pro-active SLA management
- Core system synchronized
- 208% Increase in Lead Conversion
- 40% Increase in Cross Selling
- 90% Reduction in Sales TAT
- 52% Improvement in Service Quality
- 42% Increase in Net Promoters Score
- 370% Increase in Leads Generated
- 108% Increase in Response Rate
- 23% Increase in Campaign Frequency
- 73% Bank workforce using CRMNEXT
- 10,000+ No. of daily personalized reports
Details
Business tasks
Reduce Costs
Enhance Staff Productivity
Improve Customer Service
Increase Customer Base
Problems
Low quality of customer service
High costs of routine operations
Failure to attract new customers
Customer attrition
Low quality of customer support