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Achieving the ‘ONE BANK’ vision
“With over 55,000+ users & 4,000+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMNEXT, we have enjoyed 99.9% uptime availability and seamless scalability.” - Rajesh Wagh, Sr. Vice President (IT)
CUSTOMER CHALLENGES
- Build comprehensive & actionable 360° customer view.
- Fragmented customer information in multiple disparate systems.
- Fragmented selling process leading to fragmented ownership, low visibility and challenges in monitoring of turn-around times.
- Time consuming processes for reconciliation and generation of reports.
- Low visibility of information leading to inefficiencies in cross-sell and up-sell.
- Highly demanding and sensitive managed customer segment.
- Large customer base and associated data management challenges.
- CEasy on-boarding
- Instant gratification
- Reliable service.
- Personalized relationships
- Consistency across channels
- Ultra-scalable, elastic
- Use commodity hardware
- 100% auto upgradable
- Always on, always current
- Reliable integrations
- Reduce application hopping
- Automate to reduce workload
- Assistance in target achievement Information on finger tips
- Actionable intelligence at point of interaction
- 200% faster sales TAT
- Best in class process efficiency
- Pro-active SLA management
- Core system synchronized
- 208% Increase in Lead Conversion
- 40% Increase in Cross Selling
- 90% Reduction in Sales TAT
- 52% Improvement in Service Quality
- 42% Increase in Net Promoters Score
- 370% Increase in Leads Generated
- 108% Increase in Response Rate
- 23% Increase in Campaign Frequency
- 73% Bank workforce using CRMNEXT
- 10,000+ No. of daily personalized reports