Symantec pcAnywhere

Symantec pcAnywhere, the world’s leading remote control solution, helps organizations manage remote computers securely — even across routers and firewalls. For compatibility in today’s heterogeneous operating environments, the solution supports multiple platforms for both host and remote systems, including Windows, Linux, and Mac OS X. All hosts can also be securely accessed from Microsoft Pocket PC devices or Web browsers.

Helpdesk personnel can quickly start a remote control session with a machine that does not have pcAnywhere installed; can remotely control mouse and keyboard input over a network, modem-to-modem, direct cable connection, or standard Internet connection utilizing a Web browser; and can transfer files or folders while troubleshooting a device.

A new gateway component enables real-time discovery of multiple devices behind firewalls and NAT devices, mitigating private dynamic IP challenges and minimizing port opening or forwarding. The new host invitation feature simplifies the process of establishing a reverse connection to helpdesk from behind network devices.

Symantec Packager simplifies installation and setup and allows administrators to tailor the solution to best fit the needs of the organization. And support for 13 authentication methods allows customers to use existing network authentication user names and passwords with pcAnywhere.

An optional Symantec pcAnywhere Access Server facilitates the discovery of and connection to multiple pcAnywhere hosts from anywhere – regardless of location or network configuration – providing a more cost-effective and better self-managed alternative to hosted remote access services. Symantec pcAnywhere coupled with the pcAnywhere Access Server eliminates monthly remote access service subscription fees, helping to lower overall long-term IT management costs.

Features:

• Feature-rich, easy-to-use, secure and reliable remote control solution
• Hosts can be securely accessed from Microsoft® Pocket PC devices or Web browsers
• Multi-platform support for both host and remote: Windows®, Linux and Mac OS X
• Gives technical support staff powerful remote management and problem-solving tools
• NO monthly remote access service subscription fees!