Aivo AgentBot
1.00

Problems that solves

Low quality of customer service

High costs of routine operations

No automated business processes

No support for mobile and remote users

Low employee productivity

High costs of IT personnel

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs

Values

Reduce Costs

Enhance Staff Productivity

Reduce Production Timelines

Increase Customer Base

Expand Sales Geography

Support Customers

Enhance Competitive Ability

Aivo AgentBot

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real-time.

Description

AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. Your customers use natural and informal language. Let them be themselves. People talk naturally, even to companies. AgentBot’s natural language understanding engine allows it to interpret conversational language and it learns from every interaction. AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. Design incredible and valuable experiences and let the conversations flow. When someone starts a conversation with your chatbot, you don’t want it to be a dead end. With conversational flows, you’ll be able to associate nodes in order to set up the process the user will follow until they get the information they’re looking for. Build a decision tree, see it in a simple diagram and make the changes you want in just a few clicks. Create omnichannel experiences. Anytime, anywhere. What channels do your customers prefer? Provide the same experience across any text or voice channel. AgentBot’s middleware interacts with each application and adapts the answers to build coherent, evolving conversations. Manage your knowledge simply. Easy for you, easier for them. Learn from your customers, train your virtual assistant without any linguistic or technical skills, and solve their requests in real-time. Make better decisions. Improve your customer service. Monitor your performance through a wide range of quantitative and qualitative real-time analytics and discover useful insights to help deliver better experiences.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Sales Officer

Operational Manager

Sales Management

Marketing Management

Consultant

Organizational Features

Web-based customer portal

Mobile users

Internet access is available for employees

Social networks are used