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ESB is also a common implementation pattern for service-oriented architecture, including the intrinsically adopted network design of the World Wide Web.\r\nNo global standards exist for enterprise service bus concepts or implementations. Most providers of message-oriented middleware have adopted the enterprise service bus concept as de facto standard for a service-oriented architecture. The implementations of ESB use event-driven and standards-based message-oriented middleware in combination with message queues as technology frameworks. However, some software manufacturers relabel existing middleware and communication solutions as ESB without adopting the crucial aspect of a bus concept.\r\nThe ESB is implemented in software that operates between the business applications, and enables communication among them. Ideally, the ESB should be able to replace all direct contact with the applications on the bus, so that all communication takes place via the ESB. 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Doing so violates the principles of the ESB model, and negates many of the advantages of using this architecture.\r\nThe beauty of the ESB lies in its platform-agnostic nature and the ability to integrate with anything at any condition. It is important that Application Lifecycle Management vendors truly apply all the ESB capabilities in their integration products while adopting SOA. Therefore, the challenges and opportunities for EAI vendors are to provide an integration solution that is low-cost, easily configurable, intuitive, user-friendly, and open to any tools customers choose.","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Service Bus (ESB)?</span>\r\nAn Enterprise Service Bus (ESB) is a type of software platform known as middleware, which works behind the scenes to aid application-to-application communication. Think of an ESB as a “bus” that picks up information from one system and delivers it to another.\r\nThe term ESB first appeared in 2002, but the technology continues to evolve, driven by the need for ever-emerging internet applications to communicate and interact with one another.\r\n<span style=\"font-weight: bold;\">Why would I want an ESB?</span>\r\nImagine that there are two systems in an organization that needs to exchange data. The technical teams that represent each system plan and implement a solution that allows these systems to communicate. A year or two later, the organization deploys several more systems that need to interact with each other as well as the existing two systems. How can all teams develop and reach an agreement on the best solution?\r\nIt becomes very complicated to manage and maintain one solution as an organization’s IT systems expand. With just 10 systems, there could be 100 different interfaces and scores of disparate technical requirements.\r\nAn ESB provides a secure, scalable and cost-effective infrastructure that enables real-time data exchange among many systems. Data from one system, known as a service provider, can be put on the enterprise service bus as a message, which is sent immediately to a service consumer of the data. If a new system wants to consume this same data, all it has to do is plug into the bus in the same manner.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Enterprise_Service_Bus_Middleware.png"},{"id":221,"title":"Process Automation Middleware","alias":"process-automation-middleware","description":" At the current level of development, process automation is one of the approaches to process management based on the use of information technology. This approach allows the management of operations, data, information and resources through the use of computers and software that reduce the degree of human participation in the process, or completely eliminate it.\r\nThe main goal of automation is to improve the quality of the process. An automated process has more stable characteristics than a manual process. In many cases, process automation can increase productivity, reduce process execution time, reduce cost, increase accuracy and stability of operations.\r\nTo date, process automation has covered many industries and areas of activity: from manufacturing processes to shopping in stores. Regardless of the size and scope of the organization, almost every company has automated processes. The process approach provides for all processes the same principles of automation.\r\nDespite the fact that process automation can be performed at various levels, the principles of automation for all levels and all types of processes will remain the same. These are general principles that set the conditions for the efficient execution of processes in automatic mode and establish rules for automatic process control.\r\nThe basic principles of process automation are: the principle of consistency, the principle of integration, the principle of independence of execution. These general principles are detailed depending on the level of automation under consideration and specific processes. For example, automation of production processes includes principles such as the principle of specialization, the principle of proportionality, the principle of continuity, etc.","materialsDescription":" <span style=\"font-weight: bold; \">What are the levels of process automation?</span>\r\nProcess automation is needed to support management at all levels of the company hierarchy. In this regard, the levels of automation are determined depending on the level of control at which the automation of processes is performed.\r\nManagement levels are usually divided into operational, tactical and strategic.\r\nIn accordance with these levels, automation levels are also distinguished:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Lower level of automation or level of performers.</span></span> At this level, automation of regularly running processes is carried out. Automation of processes is aimed at performing operational tasks (for example, executing a production process), maintaining established parameters (for example, autopilot operation), and maintaining certain operating modes (for example, temperature conditions in a gas boiler).</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Production management level or tactical level.</span></span> Automation of processes of this level ensures the distribution of tasks between various processes of the lower level. Examples of such processes are production management processes (production planning, service planning), processes of managing resources, documents, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Enterprise management level or strategic level.</span></span> Automation of the processes of the enterprise management level provides the solution of analytical and forecast tasks. This level of automation is necessary to support the work of top management of the organization. It is aimed at financial, economic and strategic management.</li></ul>\r\nAutomation of processes at each of these levels is provided through the use of various automation systems (CRM systems, ERP systems, OLAP systems, etc.). All automation systems can be divided into three basic types.\r\nTypes of automation systems include:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">immutable systems.</span></span> These are systems in which the sequence of actions is determined by the configuration of the equipment or process conditions and cannot be changed during the process.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">programmable systems.</span></span> These are systems in which the sequence of actions may vary depending on a given program and process configuration. The selection of the necessary sequence of actions is carried out through a set of instructions that can be read and interpreted by the system.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">flexible (self-adjusting) systems.</span></span> These are systems that are able to carry out the selection of necessary actions in the process of work. Changing the configuration of the process (sequence and conditions of operations) is based on information about the process.</li></ul>\r\nThese types of systems can be applied at all levels of process automation individually or as part of a combined system.\r\n<span style=\"font-weight: bold; \">What are the types of automated processes?</span>\r\nIn each sector of the economy, there are enterprises and organizations that produce products or provide services. All these enterprises can be divided into three groups, depending on their “remoteness” in the natural resource processing chain.\r\nThe first group of enterprises is enterprises that extract or produce natural resources. Such enterprises include, for example, agricultural producers, oil and gas companies.\r\nThe second group of enterprises is enterprises that process natural raw materials. They make products from raw materials mined or produced by enterprises of the first group. Such enterprises include, for example, automobile industry enterprises, steel enterprises, electronic industry enterprises, power plants, etc.\r\nThe third group is service enterprises. Such organizations include, for example, banks, educational institutions, medical institutions, restaurants, etc.\r\nFor all enterprises, we can distinguish common groups of processes associated with the production of products or the provision of services.\r\nThese processes include:\r\n<ul><li>business processes;</li><li>design and development processes;</li><li>production processes;</li><li>control and analysis processes.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the benefits of process automation?</span>\r\nProcess automation can significantly improve the quality of management and product quality. With the implementation of the QMS, automation gives a significant effect and enables the organization to significantly improve its work. However, before deciding on process automation, it is necessary to evaluate the benefits of running processes in an automatic mode.\r\nTypically, process automation provides the following benefits:\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">the speed of completing repetitive tasks increases.</span></span> Due to the automatic mode, the same tasks can be completed faster because automated systems are more accurate in operations and are not prone to a decrease in performance from the time of work.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">quality of work increases.</span></span> The exclusion of the human factor significantly reduces variations in the execution of the process, which leads to a decrease in the number of errors and, accordingly, increases the stability and quality of the process.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">increases control accuracy.</span></span> Due to the use of information technology in automated systems, it becomes possible to save and take into account a greater amount of process data than with manual control.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">parallel tasks.</span></span> Automated systems allow you to perform several actions at the same time without loss of quality and accuracy. This speeds up the process and improves the quality of the results.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">quick decision making in typical situations.</span></span> In automated systems, decisions related to typical situations are made much faster than with manual control. This improves the performance of the process and avoids inconsistencies in subsequent stages.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Process_Automation_Middleware.png"},{"id":164,"title":"Billing","alias":"billing","description":"Billing is a complex set of programs that allows you to calculate the number of services provided, while the calculations are carried out in a variety of units of measurement. Services are charged and as a result, the client receives a ready invoice, which additionally takes into account all promotions and discounts. The billing covers three main functions: settlement operations, provision of information, financial services.\r\nTypes of billing:\r\n<ul><li>Convergent billing is a carrier-class subsystem that provides mutual settlements with the customer of any network and an arbitrary informative application.</li><li>Automatic billing is a broad definition, including a variety of phenomena: from bank statements to making a payment with a plastic card.</li><li>Deferred billing is called billing, in which the calculation is made on the basis of the calls made.</li><li>Using hot billing reduces the delay in debiting funds, i.e. the speed of interaction with the service provider increases.</li><li>Mobile billing (SMS billing) is a method of electronic payment, in which payment for services is made using a telephone.</li></ul>\r\nCurrency calculation unit between the bank and the world payment system is called the billing currency. When the billing currency is different from the currency of the account, automatic conversion of funds occurs at the bank exchange rate.","materialsDescription":" <span style=\"font-weight: bold;\">Billing tasks:</span>\r\nThe main task of the billing is to provide a full account to the subscriber, information about which is available in this billing network. The billing system is responsible for the transfer of funds from the client’s account to the organization’s account for the services provided.\r\nBilling systems allow complete accounting of each consumer’s account.\r\n<ul><li>revenues;</li><li>costs;</li><li>used services;</li><li>personal tariff plans;</li><li>the amount of funds on the balance sheet;</li><li>discounts and promotions;</li><li>other information of an informative plan.</li></ul>\r\nEffective billing is needed to save time for both operators and consumers. With all this, the billing system should be as transparent as possible, that is, the client must know exactly what services he uses and how much he pays for it. The billing system should be as simple and understandable as possible to consumers, but it should take into account all the parameters set by the service.\r\n<span style=\"font-weight: bold;\">Customer billing options:</span>\r\n<ul><li>automated calculation of the cost of services;</li><li>the ability to quickly receive services;</li><li>automatic debiting of funds (monthly fee and/or payment for services);</li><li> instant receipt of bill details;</li><li>the ability to receive timely information about new services, discounts and so on;</li><li>automatic crediting of bonuses and calculation of discounts.</li></ul>\r\nA properly functioning billing system provides an opportunity for employees of an organization using it to quickly receive information about the use of services and automatically invoice consumers. With the help of billing, it becomes easy to serve customers with bills and coupons, get a quick payment for services. The billing also produces an estimate of consumption, based on this information, the organization can draw conclusions about the demand for various types of services. Thanks to billing, providing clients with advertising information about new promotions, services, and tariffs is automated.\r\nMembers of the billing process:\r\n<ul><li>organizations that produce the necessary resources for the billing process - billing providers;</li><li>organizations that are the primary consumer of billing - cellular operators, Internet telephony operators, Internet providers, providers of digital television and so on;</li><li>ordinary users.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Billing1.png"},{"id":188,"title":"EDI - Electronic Data Interchange","alias":"edi-electronic-data-interchange","description":"Electronic Data Interchange (EDI) is the electronic interchange of business information using a standardized format; a process which allows one company to send information to another company electronically rather than with paper. Business entities conducting business electronically are called trading partners.\r\nMany business documents can be exchanged using EDI, but the two most common are purchase orders and invoices. At a minimum, EDI replaces the mail preparation and handling associated with traditional business communication. However, the real power of EDI is that it standardizes the information communicated in business documents, which makes possible a &quot;paperless&quot; exchange.\r\nThe traditional invoice illustrates what this can mean. Most companies create invoices using a computer system, print a paper copy of the invoice and mail it to the customer. Upon receipt, the customer frequently marks up the invoice and enters it into its own computer system. The entire process is nothing more than the transfer of information from the seller's computer to the customer's computer. EDI makes it possible to minimize or even eliminate the manual steps involved in this transfer.","materialsDescription":" <span style=\"font-weight: bold;\">What does Electronic Data Interchange (EDI) mean?</span>\r\nElectronic data interchange (EDI) is the electronic transmission of structured data by agreed message standards from one computer system to another without human intervention. It is a system for exchanging business documents with external entities.\r\nEDI refers to a family of standards and does not specify transmission methods, which are freely agreed upon by the trading partners.\r\nThe wide adoption of EDI in the business world facilitates efficiency and cost reduction. EDI is used in such diverse business-to-business relationships as:\r\n<ul><li>Interchanges between health care providers and insurers</li><li>Travel and hotel bookings</li><li>Education</li><li>Supply chain management</li><li>Administration</li><li>Tax reporting</li></ul>\r\nEDI is a sequence of messages between two trading partners, either of which may serve as the originator or recipient. The messages are transmitted and received without human intervention. Each message is composed according to a standardized syntax from a sequence of standardized data elements. It is this standardization that makes message assembling, disassembling and processing by the computer possible.\r\nEDI is considered to be a technical representation of a business conversation between two entities, either internal or external. The EDI standards were designed to be independent of communication and software technologies. EDI can be transmitted using any methodology agreed to by the sender and recipient. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/EDI__-_Electronic_Data_Interchange.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[{"id":1071,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png","logo":true,"scheme":false,"title":"deepNLU®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"deepnlur","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"Функции deepNLU®:\r\n<ul> <li><b><i>Контекст с сохранением памяти&nbsp;</i></b>Делает заключение из речи на основе сказанного ранее</li> <li><b><i>Динамическое выделение&nbsp;</i></b>Многоуровневые концептуальные аннотации позволяют извлекать значения низкого и высокого уровня</li> <li><i><b>Интуитивные разногласия&nbsp;</b></i>Автоматически запрашивает дополнительную информацию, если намерения не ясны</li> </ul>\r\nПоскольку движок DeepNLU® понимает контекст и сохраняет память, он способен запускать целые сквозные разговоры с клиентами.","shortDescription":"Движок Omilia's deepNLU® позволяет понимать запросы клиентов и намерения с подобной человеческой точностью. ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"deepNLU®","keywords":"ясны, Поскольку, движок, намерения, дополнительную, разногласияАвтоматически, запрашивает, DeepNLU","description":"Функции deepNLU®:\r\n<ul> <li><b><i>Контекст с сохранением памяти&nbsp;</i></b>Делает заключение из речи на основе сказанного ранее</li> <li><b><i>Динамическое выделение&nbsp;</i></b>Многоуровневые концептуальные аннотации позволяют извлекать значения низкого и ","og:title":"deepNLU®","og:description":"Функции deepNLU®:\r\n<ul> <li><b><i>Контекст с сохранением памяти&nbsp;</i></b>Делает заключение из речи на основе сказанного ранее</li> <li><b><i>Динамическое выделение&nbsp;</i></b>Многоуровневые концептуальные аннотации позволяют извлекать значения низкого и ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png"},"eventUrl":"","translationId":7043,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":213,"title":"​Integration Middleware","alias":"integration-middleware","description":" Integration middleware is the alternate term used for middleware as the purpose of middleware is mainly integration. Integration middleware represents software systems that offer runtime services for communications, integration application execution, monitoring, and operations.\r\nThe key function of middleware is to help make application development simpler. This is done by offering common programming abstractions, covering up heterogeneity, delivering fundamental operating systems and hardware, and masking low-level programming details.\r\nMiddleware is a software that links two separate applications or is commonly used to illustrate different products that function as a glue between two separate applications. For instance, there are various middleware products that establish a connection between a Web server and a database system. This lets users request data from the database by means of forms shown on a Web browser. In return, the Web server returns dynamic Web pages according to the user's requests and profile.","materialsDescription":" <span style=\"font-weight: bold;\">On what classification is based integration middleware?</span>\r\nConventionally, integration middleware is classified based on domains, which are defined by the types of resources that are incorporated:\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Integration:</span></span> Integrates with and also between the cloud services, cloud-based applications (SaaS), private clouds, trade hubs, and other typical cloud resources through Web services and standard B2B communication strategies (FTP, AS2, etc.)</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">B2B Integration:</span></span> Integrates customer, provider and various alternative partner interfaces with various data resources and company-managed applications</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Application Integration (A2A):</span></span> Integrates various company-managed applications together, including cloud-based and remote systems</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Data Integration:</span></span> Integrates business data resources, such as databases and files, over the business and operational intelligence systems</li></ul>\r\n<span style=\"font-weight: bold;\">What categories include integration middleware?</span>\r\nMiddleware is often described as plumbing because it links both sides of an application and also transfers data between them. Some standard middleware categories include:\r\n<ul><li>Enterprise service buses (ESBs);</li><li>Transaction processing (TP) monitors;</li><li>The distributed computing environment (DCE);</li><li>Remote procedure call (RPC) systems;</li><li>Object request brokers (ORBs);</li><li>Message passing;</li><li>Database access systems.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Integration_Middleware1.png"},{"id":492,"title":"Enterprise Service Bus Middleware","alias":"enterprise-service-bus-middleware","description":" An enterprise service bus (ESB) implements a communication system between mutually interacting software applications in a service-oriented architecture (SOA). It represents a software architecture for distributed computing, and is a special variant of the more general client-server model, wherein any application may behave as server or client. ESB promotes agility and flexibility with regard to high-level protocol communication between applications. Its primary use is in enterprise application integration (EAI) of heterogeneous and complex service landscapes.\r\nThe concept of the enterprise service bus is analogous to the bus concept found in computer hardware architecture combined with the modular and concurrent design of high-performance computer operating systems. The motivation for the development of the architecture was to find a standard, structured, and general purpose concept for describing implementation of loosely coupled software components (called services) that are expected to be independently deployed, running, heterogeneous, and disparate within a network. ESB is also a common implementation pattern for service-oriented architecture, including the intrinsically adopted network design of the World Wide Web.\r\nNo global standards exist for enterprise service bus concepts or implementations. Most providers of message-oriented middleware have adopted the enterprise service bus concept as de facto standard for a service-oriented architecture. The implementations of ESB use event-driven and standards-based message-oriented middleware in combination with message queues as technology frameworks. However, some software manufacturers relabel existing middleware and communication solutions as ESB without adopting the crucial aspect of a bus concept.\r\nThe ESB is implemented in software that operates between the business applications, and enables communication among them. Ideally, the ESB should be able to replace all direct contact with the applications on the bus, so that all communication takes place via the ESB. To achieve this objective, the ESB must encapsulate the functionality offered by its component applications in a meaningful way. This typically occurs through the use of an enterprise message model. The message model defines a standard set of messages that the ESB transmits and receives. When the ESB receives a message, it routes the message to the appropriate application. Often, because that application evolved without the same message model, the ESB has to transform the message into a format that the application can interpret. A software adapter fulfills the task of effecting these transformations, analogously to a physical adapter.\r\nESBs rely on accurately constructing the enterprise message model and properly designing the functionality offered by applications. If the message model does not completely encapsulate the application functionality, then other applications that desire that functionality may have to bypass the bus, and invoke the mismatched applications directly. Doing so violates the principles of the ESB model, and negates many of the advantages of using this architecture.\r\nThe beauty of the ESB lies in its platform-agnostic nature and the ability to integrate with anything at any condition. It is important that Application Lifecycle Management vendors truly apply all the ESB capabilities in their integration products while adopting SOA. Therefore, the challenges and opportunities for EAI vendors are to provide an integration solution that is low-cost, easily configurable, intuitive, user-friendly, and open to any tools customers choose.","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Service Bus (ESB)?</span>\r\nAn Enterprise Service Bus (ESB) is a type of software platform known as middleware, which works behind the scenes to aid application-to-application communication. Think of an ESB as a “bus” that picks up information from one system and delivers it to another.\r\nThe term ESB first appeared in 2002, but the technology continues to evolve, driven by the need for ever-emerging internet applications to communicate and interact with one another.\r\n<span style=\"font-weight: bold;\">Why would I want an ESB?</span>\r\nImagine that there are two systems in an organization that needs to exchange data. The technical teams that represent each system plan and implement a solution that allows these systems to communicate. A year or two later, the organization deploys several more systems that need to interact with each other as well as the existing two systems. How can all teams develop and reach an agreement on the best solution?\r\nIt becomes very complicated to manage and maintain one solution as an organization’s IT systems expand. With just 10 systems, there could be 100 different interfaces and scores of disparate technical requirements.\r\nAn ESB provides a secure, scalable and cost-effective infrastructure that enables real-time data exchange among many systems. Data from one system, known as a service provider, can be put on the enterprise service bus as a message, which is sent immediately to a service consumer of the data. If a new system wants to consume this same data, all it has to do is plug into the bus in the same manner.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Enterprise_Service_Bus_Middleware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1072,"logoURL":"https://old.roi4cio.com/fileadmin/content/Xpert_Packages.png","logo":true,"scheme":false,"title":"Xpert® Packages","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"xpertr-packages","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Суперзаряженные пакеты&nbsp;&laquo;Xpert&reg;&raquo;</p>\r\n<p style=\"text-align: justify;\">Благодаря использованию пакетов Xpert&reg; диалоги для категоризации и самообслуживания для конкретного домена чрезвычайно упрощены, поэтому усилия по разработке могут быть уменьшены на 80%, ускоряя доставку. Более конкретно, пакеты Xpert&reg; поставляются с готовыми концептуальными словарями, правилами и намерениями для вашего бизнеса.</p>\r\n<p style=\"text-align: justify;\"><strong>Доступные пакеты Xpert&reg; по отраслям:&nbsp;</strong>банковский бизнес, телеком, страхование, путешествия</p>","shortDescription":"Пакеты «Xpert®» поставляются с полностью загруженным интеллектуальным виртуальным агентом, предоставляющим готовое распознавание и понимание всех ключевых концепций для определенного домена и языка.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":3,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Xpert® Packages","keywords":"Xpert, пакеты, страхование, готовыми, концептуальными, поставляются, путешествия, доставку","description":"<p>Суперзаряженные пакеты&nbsp;&laquo;Xpert&reg;&raquo;</p>\r\n<p style=\"text-align: justify;\">Благодаря использованию пакетов Xpert&reg; диалоги для категоризации и самообслуживания для конкретного домена чрезвычайно упрощены, поэтому усилия по разработке могут","og:title":"Xpert® Packages","og:description":"<p>Суперзаряженные пакеты&nbsp;&laquo;Xpert&reg;&raquo;</p>\r\n<p style=\"text-align: justify;\">Благодаря использованию пакетов Xpert&reg; диалоги для категоризации и самообслуживания для конкретного домена чрезвычайно упрощены, поэтому усилия по разработке могут","og:image":"https://old.roi4cio.com/fileadmin/content/Xpert_Packages.png"},"eventUrl":"","translationId":7044,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":750,"title":"Biometric Identification","alias":"biometric-identification","description":"<p itemprop=\"headline\">Biometric systems use people’s intrinsic physical characteristics to verify their identification. The characteristics that can be used by biometric systems include fingerprints, facial identification systems, voice recognition systems and in new developments – the analysis of DNA. Biometric security systems are applied wherever there is a need for personal identification where control of access to material objects or information is required.</p>\r\n<p itemprop=\"headline\" class=\"align-center\"><span style=\"font-weight: bold; \">Types of biometric identification</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">DNA Matching.</span> The identification of an individual using the analysis of segments from DNA.</li><li><span style=\"font-weight: bold; \">Ear.</span> The identification of an individual using the shape of the ear.</li><li><span style=\"font-weight: bold; \">Eyes - Iris Recognition.</span> The use of the features found in the iris to identify an individual.</li><li><span style=\"font-weight: bold; \">Eyes - Retina Recognition.</span> The use of patterns of veins in the back of the eye to accomplish recognition.</li><li><span style=\"font-weight: bold; \">Face Recognition. </span>The analysis of facial features or patterns for the authentication or recognition of an individuals identity. Most face recognition systems either use eigenfaces or local feature analysis.</li><li><span style=\"font-weight: bold; \">Fingerprint Recognition.</span> The use of the ridges and valleys (minutiae) found on the surface tips of a human finger to identify an individual.</li><li><span style=\"font-weight: bold; \">Finger Geometry Recognition.</span> The use of 3D geometry of the finger to determine identity.</li><li><span style=\"font-weight: bold; \">Gait.</span> The use of an individuals walking style or gait to determine identity.</li><li><span style=\"font-weight: bold; \">Odour. </span>The use of an individuals odor to determine identity.</li><li><span style=\"font-weight: bold; \">Hand Geometry Recognition. </span>The use of the geometric features of the hand such as the lengths of fingers and the width of the hand to identify an individual.</li><li><span style=\"font-weight: bold; \">Typing Recognition. </span>The use of the unique characteristics of a persons typing for establishing identity.</li><li><span style=\"font-weight: bold; \">Hand Vein Recognition. </span>Vein recognition is a type of biometrics that can be used to identify individuals based on the vein patterns in the human finger or palm.</li><li><span style=\"font-weight: bold; \">Voice - Speaker Identification. </span>Identification is the task of determining an unknown speaker’s identity. Speaker identification is a 1:N (many) match where the voice is compared against N templates. Speaker identification systems can also be implemented covertly without the user’s knowledge to identify talkers in a discussion, alert automated systems of speaker changes, check if a user is already enrolled in a system, etc.</li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Voice - Speaker Verification/Authentication.</span>The use of the voice as a method of determining the identity of a speaker for access control. If the speaker claims to be of a certain identity and the voice is used to verify this claim. Speaker verification is a 1:1 match where one speaker’s voice is matched to one template (also called a “voice print” or “voice model”). Speaker verification is usually employed as a “gatekeeper” in order to provide access to a secure system (e.g.: telephone banking). These systems operate with the user’s knowledge and typically require their cooperation.</span></li><li> <span style=\"font-weight: bold; \">Signature Recognition.</span> The authentication of an individual by the analysis of handwriting style, in particular the signature. There are two key types of digital handwritten signature authentication, Static and Dynamic. Static is most often a visual comparison between one scanned signature and another scanned signature, or a scanned signature against an ink signature. Technology is available to check two scanned signatures using advances algorithms. Dynamic is becoming more popular as ceremony data is captured along with the X,Y,T and P Coordinates of the signor from the signing device. This data can be utilised in a court of law using digital forensic examination tools, and to create a biometric template from which dynamic signatures can be authenticated either at time of signing or post signing, and as triggers in workflow processes.</li></ul>\r\n<br /><br />","materialsDescription":"<h1 class=\"align-center\"> Biometric Identification or Biometric Authentication?<span style=\"font-weight: bold; \"><br /></span></h1>\r\n<span style=\"font-weight: bold; \">Biometric identification</span> answers the question “who are you” and can be applied to both physical and digital scenarios. It is an established solution that is being used in many applications including law enforcement, defense, and border control.\r\nBiometric identification system usually applies to a situation where an organization needs to identify a person. The organization captures a biometric from that individual and then searches a biometric id system repository in an attempt to correctly identify the person. The biometric repository could be managed by a law enforcement agency, such as the Integrated Automated Fingerprint System (IAFIS) run by the FBI in the USA, or be part of a national identity system like India’s UIDAI system.\r\n<span style=\"font-weight: bold; \">Biometric authentication </span>asks the question “can you prove who you are” and is predominantly related to proof of identity in digital scenarios. A <span style=\"font-size:10pt; font-family:Arial; font-style:normal; \">biometric identity verification</span>system will challenge someone to prove their identity and the person has to respond in order to allow them access to a system or service.\r\nBiometric authentication involves use of a factor that is something a person is – a biometric identifier from a person can include a fingerprint, their voice, face, or even their behavior. This biometric is indexed against other identifiers, such as a user id or employee number, with the identifier being matched against a single stored biometric template – one-to-one match.\r\n<h1 class=\"align-center\">Where is biometric identification technology used?</h1>\r\nHistorically, applications using have been predominantly initiated by authorities for military access control, criminal or civil identification under a tightly regulated legal and technical framework. \r\nToday, sectors, including banking, retail, and mobile commerce, are demonstrating a real appetite for the benefits of biometric identity systems.<br />Most importantly, awareness and acceptance have been boosted in the past seven years, as millions of smartphone users are unlocking their phones with a fingerprint or a face. The most typical use cases of biometric technologies are:\r\n<ul><li>Law enforcement and public security (criminal/suspect identification)</li><li>Military (enemy/ally identification)</li><li>Border, travel, and migration control (traveler/migrant/passenger identification)</li><li>Civil identification (citizen/resident/voter identification)</li><li>Healthcare and subsidies (patient/beneficiary/healthcare professional identification)</li><li>Physical and logical access (owner/user/employee/contractor/partner identification)</li><li>Commercial applications (consumer/customer identification)</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Biometric_Identification.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1073,"logoURL":"https://old.roi4cio.com/fileadmin/content/omIVR.png","logo":true,"scheme":false,"title":"omIVR® Контакт Центр","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omivrr-kontakt-centr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Функции omIVR&reg;</p>\r\n<p>omIVR&reg; выполняет поток вызовов диалога и вызывает службы deepASR&reg; для речи в текст и omTTS&reg; для синтеза речи, используя стандартный протокол MRCP. Он работает как на физическом, так и на виртуальном оборудовании, обеспечивая масштабируемую систему, отвечающую всем вашим бизнес-требованиям и техническим требованиям.</p>","shortDescription":"omIVR® - это телекоммуникационная способность IVR, позволяющая DiaManT® легко интегрироваться с телефонией предприятия через стандартный протокол SIP","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omIVR® Контакт Центр","keywords":"речи, omIVR, работает, оборудовании, физическом, виртуальном, масштабируемую, бизнес-требованиям","description":"<p>Функции omIVR&reg;</p>\r\n<p>omIVR&reg; выполняет поток вызовов диалога и вызывает службы deepASR&reg; для речи в текст и omTTS&reg; для синтеза речи, используя стандартный протокол MRCP. 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Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1074,"logoURL":"https://old.roi4cio.com/fileadmin/content/omMobile.png","logo":true,"scheme":false,"title":"omMobile®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"ommobiler","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Интегрируйте DiaManT&reg; в свое мобильное приложение, чтобы общаться с пользователями через Voice, Text и Touch, облегчая многомодальный, разговорный пользовательский интерфейс, более простым и привлекательным образом, чтобы быстрее получить нужную информацию</p>\r\n<p>Функции omMobile&reg;</p>\r\n<p>DiaManT&reg; и omMobile&reg; поддерживают кросс-канальную непрерывность и передачу, позволяя пользователям начать взаимодействие в мобильном приложении и беспрепятственно продолжать взаимодействие с IVR или веб-чатом с полным сохранением контекста.</p>","shortDescription":"С помощью omMobile® виртуальный помощник In-App можно легко интегрировать в любое родное мобильное приложение с простым добавлением мобильного SDK Omilia.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":6,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omMobile®","keywords":"omMobile, взаимодействие, чтобы, DiaManT, пользователям, начать, информацию, позволяя","description":"<p>Интегрируйте DiaManT&reg; в свое мобильное приложение, чтобы общаться с пользователями через Voice, Text и Touch, облегчая многомодальный, разговорный пользовательский интерфейс, более простым и привлекательным образом, чтобы быстрее получить нужную информа","og:title":"omMobile®","og:description":"<p>Интегрируйте DiaManT&reg; в свое мобильное приложение, чтобы общаться с пользователями через Voice, Text и Touch, облегчая многомодальный, разговорный пользовательский интерфейс, более простым и привлекательным образом, чтобы быстрее получить нужную информа","og:image":"https://old.roi4cio.com/fileadmin/content/omMobile.png"},"eventUrl":"","translationId":7046,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1075,"logoURL":"https://old.roi4cio.com/fileadmin/content/omChat.png","logo":true,"scheme":false,"title":"omChat®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omchatr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p style=\"text-align: justify;\">Функции omChat&reg;</p>\r\n<p style=\"text-align: justify;\">На веб-сайте компании клиенты могут общаться с Виртуальным агентом каждый раз, когда у них возникают трудности с навигацией или по требованию, для улучшения удобства пользователей.</p>\r\n<p style=\"text-align: justify;\">omChat&reg; можно легко интегрировать со многими поставщиками инфраструктуры агента-чата, чтобы при необходимости передать разговор живому агенту.</p>\r\n<p style=\"text-align: justify;\">С omChat&reg; предприятие также может открыть Facebook Messenger в качестве прямого канала связи с клиентами и обеспечить, чтобы они получали тот же отличный опыт общения, что и на любом другом канале.</p>","shortDescription":"С плагином omChat® DiaManT® принимает форму ChatBot на текстовых каналах: SMS, Web-Chat, Email и Facebook Messenger.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omChat®","keywords":"omChat, чтобы, открыть, может, Facebook, качестве, также, Messenger","description":"<p style=\"text-align: justify;\">Функции omChat&reg;</p>\r\n<p style=\"text-align: justify;\">На веб-сайте компании клиенты могут общаться с Виртуальным агентом каждый раз, когда у них возникают трудности с навигацией или по требованию, для улучшения удобства польз","og:title":"omChat®","og:description":"<p style=\"text-align: justify;\">Функции omChat&reg;</p>\r\n<p style=\"text-align: justify;\">На веб-сайте компании клиенты могут общаться с Виртуальным агентом каждый раз, когда у них возникают трудности с навигацией или по требованию, для улучшения удобства польз","og:image":"https://old.roi4cio.com/fileadmin/content/omChat.png"},"eventUrl":"","translationId":7047,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":495,"title":"Instant Communications Applications","alias":"instant-communications-applications","description":" Instant messaging (IM) technology is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. Short messages are typically transmitted between two parties, when each user chooses to complete a thought and select &quot;send&quot;. Some IM applications can use push technology to provide real-time text, which transmits messages character by character, as they are composed. More advanced instant messaging can add file transfer, clickable hyperlinks, Voice over IP, or video chat.\r\nNon-IM types of chat include multicast transmission, usually referred to as &quot;chat rooms&quot;, where participants might be anonymous or might be previously known to each other (for example collaborators on a project that is using chat to facilitate communication). Instant messaging systems tend to facilitate connections between specified known users (often using a contact list also known as a &quot;buddy list&quot; or &quot;friend list&quot;). Depending on the IM protocol, the technical architecture can be peer-to-peer (direct point-to-point transmission) or client-server (an Instant message service center retransmits messages from the sender to the communication device).\r\nBy 2010, instant messaging over the Web was already in sharp decline, in favor of messaging features on social networks. The most popular IM platforms, such as AIM, closed in 2017, and Windows Live Messenger was merged into Skype. Today, most instant messaging takes place on messaging apps which by 2014 had more users than social networks.\r\nInstant messaging is a set of communication technologies used for text-based communication between two or more participants over the Internet or other types of networks. IM–chat happens in real-time. Of importance is that online chat and instant messaging differ from other technologies such as email due to the perceived quasi-synchrony of the communications by the users. Some systems permit messages to be sent to users not then 'logged on' (offline messages), thus removing some differences between IM and email (often done by sending the message to the associated email account).\r\nIM allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply. However IM is basically not necessarily supported by transaction control. In many cases, instant messaging includes added features which can make it even more popular. For example, users may see each other via webcams, or talk directly for free over the Internet using a microphone and headphones or loudspeakers. Many applications allow file transfers, although they are usually limited in the permissible file-size.\r\nIt is usually possible to save a text conversation for later reference. Instant messages are often logged in a local message history, making it similar to the persistent nature of emails. ","materialsDescription":" <span style=\"font-weight: bold;\">What is instant messaging used for?</span>\r\nInstant messaging (IM) technology is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. Short messages are typically transmitted between two parties when each user chooses to complete a thought and select &quot;send&quot;.\r\n<span style=\"font-weight: bold;\">What kind of protocols are used in instant messaging applications?</span>\r\nTwo of the main protocols used for instant messaging in the market today are WebSocket and XMPP.\r\n<span style=\"font-weight: bold;\">What is the difference between texting and instant messaging?</span>\r\nText messaging, or simply &quot;texting,&quot; is a cellular phone service typically limited to 160 characters, whereas instant messaging is usually a computer session with longer message size. Both text messaging and instant messaging are often called just plain &quot;messaging.&quot;\r\n<span style=\"font-weight: bold;\">What are the key features of instant messaging?</span>\r\nThe exchange of text has long been the chief function of instant messaging, but it is now one feature of many. The ability to insert images and emojis into messages is now standard in many clients, as are file transfers. Facebook Messenger even enables users to send money via IM.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Instant_Communications_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1076,"logoURL":"https://old.roi4cio.com/fileadmin/content/deepASR.png","logo":true,"scheme":false,"title":"deepASR®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"deepasrr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Сегодня наш двигатель отличается распознаванием 11 языков, включая английский (США, Канада, Великобритания и Южная Африка), испанский, русский, польский, румынский, казахский, украинский и греческий.</p>\r\n<p>Благодаря запатентованному методу обучения и настройки Omilia, deepASR&reg; способен достичь уровня ошибок Word менее половины унаследованных поставщиков услуг.</p>\r\n<p>Для всех основных языков Omilia предлагает адаптированные акустические и языковые модели, которые охватывают акценты и диалектические вариации внутри страны.</p>","shortDescription":"Механизм автоматического распознавания речи использует самые передовые формы глубокого обучения, обеспечивая беспрецедентную точность в распознавании, которая обычно достигает человеческого уровня ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":6,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"deepASR®","keywords":"языков, Omilia, унаследованных, половины, услуг, менее, поставщиков, ошибок","description":"<p>Сегодня наш двигатель отличается распознаванием 11 языков, включая английский (США, Канада, Великобритания и Южная Африка), испанский, русский, польский, румынский, казахский, украинский и греческий.</p>\r\n<p>Благодаря запатентованному методу обучения и наст","og:title":"deepASR®","og:description":"<p>Сегодня наш двигатель отличается распознаванием 11 языков, включая английский (США, Канада, Великобритания и Южная Африка), испанский, русский, польский, румынский, казахский, украинский и греческий.</p>\r\n<p>Благодаря запатентованному методу обучения и наст","og:image":"https://old.roi4cio.com/fileadmin/content/deepASR.png"},"eventUrl":"","translationId":7048,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1077,"logoURL":"https://old.roi4cio.com/fileadmin/content/deepVB.png","logo":true,"scheme":false,"title":"deepVB®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"deepvbr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p style=\"text-align: justify;\">Пассивная голосовая биометрия IVR</p>\r\n<p style=\"text-align: justify;\">Клиенты свободно общаются в разговоре на естественном языке с DiaManT&reg;, в то время как deepVB&reg; использует биометрические функции голосового отпечатка для идентификации клиентов в фоновом режиме, как они разговаривают</p>","shortDescription":"Идентифицируйте клиентов через их уникальный биометрический голосовой отпечаток, в фоновом режиме, когда они свободно говорят с Виртуальным агентом.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"deepVB®","keywords":"отпечатка, функции, голосового, биометрические, deepVB, использует, разговаривают, режиме","description":"<p style=\"text-align: justify;\">Пассивная голосовая биометрия IVR</p>\r\n<p style=\"text-align: justify;\">Клиенты свободно общаются в разговоре на естественном языке с DiaManT&reg;, в то время как deepVB&reg; использует биометрические функции голосового отпечатка","og:title":"deepVB®","og:description":"<p style=\"text-align: justify;\">Пассивная голосовая биометрия IVR</p>\r\n<p style=\"text-align: justify;\">Клиенты свободно общаются в разговоре на естественном языке с DiaManT&reg;, в то время как deepVB&reg; использует биометрические функции голосового отпечатка","og:image":"https://old.roi4cio.com/fileadmin/content/deepVB.png"},"eventUrl":"","translationId":7049,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":750,"title":"Biometric Identification","alias":"biometric-identification","description":"<p itemprop=\"headline\">Biometric systems use people’s intrinsic physical characteristics to verify their identification. The characteristics that can be used by biometric systems include fingerprints, facial identification systems, voice recognition systems and in new developments – the analysis of DNA. Biometric security systems are applied wherever there is a need for personal identification where control of access to material objects or information is required.</p>\r\n<p itemprop=\"headline\" class=\"align-center\"><span style=\"font-weight: bold; \">Types of biometric identification</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">DNA Matching.</span> The identification of an individual using the analysis of segments from DNA.</li><li><span style=\"font-weight: bold; \">Ear.</span> The identification of an individual using the shape of the ear.</li><li><span style=\"font-weight: bold; \">Eyes - Iris Recognition.</span> The use of the features found in the iris to identify an individual.</li><li><span style=\"font-weight: bold; \">Eyes - Retina Recognition.</span> The use of patterns of veins in the back of the eye to accomplish recognition.</li><li><span style=\"font-weight: bold; \">Face Recognition. </span>The analysis of facial features or patterns for the authentication or recognition of an individuals identity. Most face recognition systems either use eigenfaces or local feature analysis.</li><li><span style=\"font-weight: bold; \">Fingerprint Recognition.</span> The use of the ridges and valleys (minutiae) found on the surface tips of a human finger to identify an individual.</li><li><span style=\"font-weight: bold; \">Finger Geometry Recognition.</span> The use of 3D geometry of the finger to determine identity.</li><li><span style=\"font-weight: bold; \">Gait.</span> The use of an individuals walking style or gait to determine identity.</li><li><span style=\"font-weight: bold; \">Odour. </span>The use of an individuals odor to determine identity.</li><li><span style=\"font-weight: bold; \">Hand Geometry Recognition. </span>The use of the geometric features of the hand such as the lengths of fingers and the width of the hand to identify an individual.</li><li><span style=\"font-weight: bold; \">Typing Recognition. </span>The use of the unique characteristics of a persons typing for establishing identity.</li><li><span style=\"font-weight: bold; \">Hand Vein Recognition. </span>Vein recognition is a type of biometrics that can be used to identify individuals based on the vein patterns in the human finger or palm.</li><li><span style=\"font-weight: bold; \">Voice - Speaker Identification. </span>Identification is the task of determining an unknown speaker’s identity. Speaker identification is a 1:N (many) match where the voice is compared against N templates. Speaker identification systems can also be implemented covertly without the user’s knowledge to identify talkers in a discussion, alert automated systems of speaker changes, check if a user is already enrolled in a system, etc.</li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Voice - Speaker Verification/Authentication.</span>The use of the voice as a method of determining the identity of a speaker for access control. If the speaker claims to be of a certain identity and the voice is used to verify this claim. Speaker verification is a 1:1 match where one speaker’s voice is matched to one template (also called a “voice print” or “voice model”). Speaker verification is usually employed as a “gatekeeper” in order to provide access to a secure system (e.g.: telephone banking). These systems operate with the user’s knowledge and typically require their cooperation.</span></li><li> <span style=\"font-weight: bold; \">Signature Recognition.</span> The authentication of an individual by the analysis of handwriting style, in particular the signature. There are two key types of digital handwritten signature authentication, Static and Dynamic. Static is most often a visual comparison between one scanned signature and another scanned signature, or a scanned signature against an ink signature. Technology is available to check two scanned signatures using advances algorithms. Dynamic is becoming more popular as ceremony data is captured along with the X,Y,T and P Coordinates of the signor from the signing device. This data can be utilised in a court of law using digital forensic examination tools, and to create a biometric template from which dynamic signatures can be authenticated either at time of signing or post signing, and as triggers in workflow processes.</li></ul>\r\n<br /><br />","materialsDescription":"<h1 class=\"align-center\"> Biometric Identification or Biometric Authentication?<span style=\"font-weight: bold; \"><br /></span></h1>\r\n<span style=\"font-weight: bold; \">Biometric identification</span> answers the question “who are you” and can be applied to both physical and digital scenarios. It is an established solution that is being used in many applications including law enforcement, defense, and border control.\r\nBiometric identification system usually applies to a situation where an organization needs to identify a person. The organization captures a biometric from that individual and then searches a biometric id system repository in an attempt to correctly identify the person. The biometric repository could be managed by a law enforcement agency, such as the Integrated Automated Fingerprint System (IAFIS) run by the FBI in the USA, or be part of a national identity system like India’s UIDAI system.\r\n<span style=\"font-weight: bold; \">Biometric authentication </span>asks the question “can you prove who you are” and is predominantly related to proof of identity in digital scenarios. A <span style=\"font-size:10pt; font-family:Arial; font-style:normal; \">biometric identity verification</span>system will challenge someone to prove their identity and the person has to respond in order to allow them access to a system or service.\r\nBiometric authentication involves use of a factor that is something a person is – a biometric identifier from a person can include a fingerprint, their voice, face, or even their behavior. This biometric is indexed against other identifiers, such as a user id or employee number, with the identifier being matched against a single stored biometric template – one-to-one match.\r\n<h1 class=\"align-center\">Where is biometric identification technology used?</h1>\r\nHistorically, applications using have been predominantly initiated by authorities for military access control, criminal or civil identification under a tightly regulated legal and technical framework. \r\nToday, sectors, including banking, retail, and mobile commerce, are demonstrating a real appetite for the benefits of biometric identity systems.<br />Most importantly, awareness and acceptance have been boosted in the past seven years, as millions of smartphone users are unlocking their phones with a fingerprint or a face. The most typical use cases of biometric technologies are:\r\n<ul><li>Law enforcement and public security (criminal/suspect identification)</li><li>Military (enemy/ally identification)</li><li>Border, travel, and migration control (traveler/migrant/passenger identification)</li><li>Civil identification (citizen/resident/voter identification)</li><li>Healthcare and subsidies (patient/beneficiary/healthcare professional identification)</li><li>Physical and logical access (owner/user/employee/contractor/partner identification)</li><li>Commercial applications (consumer/customer identification)</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Biometric_Identification.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1080,"logoURL":"https://old.roi4cio.com/fileadmin/content/omAnalytics_03.png","logo":true,"scheme":false,"title":"omAnalytics®","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omanalyticsr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Возможности omAnalytics</p>\r\n<p>Глубокий анализ разговоров клиентов с DiaManT&reg; и живыми агентами, чтобы обеспечить понимание &laquo;что&raquo; именно &nbsp;говорят клиенты. Просмотрите концептуальное отображение понятий и слов, которые говорят клиенты. Щелкнув ссылку, можно получить развернутую картинку , что сказал клиент.</p>\r\n<ul>\r\n<li>Обнаружение частых терминов, фраз и концепций</li>\r\n<li>Поиск разговоров для конкретных продуктов и действий</li>\r\n<li>Быстрое выявление и принятие мер по коренным причинам</li>\r\n<li>Найти любую комбинацию метаданных, слов и фраз</li>\r\n</ul>","shortDescription":"Визуализируйте Big Data, созданные DiaManT®, чтобы анализировать разговоры клиентов с виртуальным агентом, а также с живыми агентами","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omAnalytics®","keywords":"слов, клиенты, говорят, фраз, разговоров, конкретных, клиент, сказал","description":"<p>Возможности omAnalytics</p>\r\n<p>Глубокий анализ разговоров клиентов с DiaManT&reg; и живыми агентами, чтобы обеспечить понимание &laquo;что&raquo; именно &nbsp;говорят клиенты. Просмотрите концептуальное отображение понятий и слов, которые говорят клиенты. ","og:title":"omAnalytics®","og:description":"<p>Возможности omAnalytics</p>\r\n<p>Глубокий анализ разговоров клиентов с DiaManT&reg; и живыми агентами, чтобы обеспечить понимание &laquo;что&raquo; именно &nbsp;говорят клиенты. Просмотрите концептуальное отображение понятий и слов, которые говорят клиенты. ","og:image":"https://old.roi4cio.com/fileadmin/content/omAnalytics_03.png"},"eventUrl":"","translationId":7050,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":70,"title":"OLAP - online analytical processing","alias":"olap-online-analytical-processing","description":"<span style=\"font-weight: bold; \">OLAP (online analytical processing)</span> is a computing method that enables users to easily and selectively extract and query data in order to analyze it from different points of view. OLAP business intelligence queries often aid in trends analysis, financial reporting, sales forecasting, budgeting and other planning purposes.\r\nTo facilitate this kind of analysis, data is collected from multiple data sources and stored in data warehouses then cleansed and organized into <span style=\"font-weight: bold; \">data cubes.</span> Each OLAP cube contains data categorized by dimensions (such as customers, geographic sales region and time period) derived by dimensional tables in the data warehouses. Dimensions are then populated by members (such as customer names, countries and months) that are organized hierarchically.\r\nAnalysts can then perform five types of online analytical processing system operations against these multidimensional databases: \r\n<ol><li><span style=\"font-weight: bold; \">Roll-up.</span> Also known as consolidation, or drill-up, this operation summarizes the data along the dimension.</li><li><span style=\"font-weight: bold; \">Drill-down.</span> This allows analysts to navigate deeper among the dimensions of data, for example drilling down from &quot;time period&quot; to &quot;years&quot; and &quot;months&quot; to chart sales growth for a product.</li><li><span style=\"font-weight: bold; \">Slice. </span>This enables an analyst to take one level of information for display</li><li><span style=\"font-weight: bold; \">Dice. </span>This allows an analyst to select data from multiple dimensions to analyze</li><li><span style=\"font-weight: bold; \">Pivot.</span> Analysts can gain a new view of data by rotating the data axes of the cube.</li></ol>\r\nOLAP software then locates the intersection of dimensions, such as all products sold in the Eastern region above a certain price during a certain time period, and displays them. The result is the &quot;measure&quot;; each OLAP cube has at least one to perhaps hundreds of measures, which are derived from information stored in fact tables in the data warehouse.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Types of OLAP: &nbsp; </span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Relational online analytical processing (ROLAP):</span> ROLAP is an extended RDBMS along with multidimensional data mapping to perform the standard relational operation.</li><li><span style=\"font-weight: bold;\">Multidimensional OLAP (MOLAP):</span> MOLAP Implementes operation in multidimensional data.</li><li><span style=\"font-weight: bold;\">Hybrid OnlineAnalytical Processing (HOLAP):</span> In HOLAP approach the aggregated totals are stored in a multidimensional database while the detailed data is stored in the relational database. This offers both data efficiency of the ROLAP model and the performance of the MOLAP model.</li><li><span style=\"font-weight: bold;\">Desktop OLAP (DOLAP):</span> In Desktop OLAP system, a user downloads a part of the data from the database locally, or on their desktop and analyze it. DOLAP is relatively cheaper to deploy as it offers very few functionalities compares to other OLAP tools.</li><li><span style=\"font-weight: bold;\">Web based OLAP (WOLAP):</span> Web OLAP which is OLAP system accessible via the web browser. WOLAP is a three-tiered architecture. It consists of three components: client, middleware, and a database server.</li><li><span style=\"font-weight: bold;\">Mobile OLAP:</span> Mobile OLAP process helps users to access and analyze OLAP data using their mobile devices</li><li><span style=\"font-weight: bold;\">Spatial OLAP:</span> SOLAP is created to facilitate management of both spatial and non-spatial data in a Geographic Information system (GIS) </li></ul>","materialsDescription":"<h1 class=\"align-center\">Implementing an OLAP Solution</h1>\r\nImplementation of OLAP depends not only on the type of software, but also on underlying data sources and the intended business objective(s). Each industry or business area is specific and requires some degree of customized modeling to create multidimensional “cubes” for data loading and reporting building, at minimum. An OLAP program might be intended for dynamic reporting for finance professionals, with source data originating in an ERP system. Or a solution might address a medical institution’s activities as concerns patient analysis. All of which is to say that customers need to have clear objectives in mind for an intended solution, and start to consider product selection on that basis. Another factor to consider in an OLAP implementation is the delivery to end users: does the initial user base want to adopt a new front end, or is there a preference for utilizing a dashboard? Or&nbsp; perhaps users are better served by a dynamic spreadsheet “delivery” system to achieve, for example, a collaborative budgeting and forecasting solution.\r\n<h1 class=\"align-center\">Advantages and Disadvantages of OLAP</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Advantages</span></p>\r\n<ul><li>OLAP is a platform for all type of business includes planning, budgeting, reporting, and analysis.</li><li>Information and calculations are consistent in an OLAP cube. This is a crucial benefit.</li><li>Quickly create and analyze &quot;What if&quot; scenarios</li><li>Easily search OLAP database for broad or specific terms.</li><li>OLAP provides the building blocks for business modeling tools, Data mining tools, performance reporting tools.</li><li>Allows users to do slice and dice cube data all by various dimensions, measures, and filters.</li><li>It is good for analyzing time series.</li><li>Finding some clusters and outliers is easy with OLAP.</li><li> It is a powerful visualization online analytical process system which provides faster response times</li></ul>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Disadvantages</span></p>\r\n<ul><li>OLAP requires organizing data into a star or snowflake schema. These schemas are complicated to implement and administer.</li><li>You cannot have large number of dimensions in a single OLAP cube.</li><li>Transactional data cannot be accessed with OLAP system.</li><li>Any modification in an OLAP cube needs a full update of the cube. This is a time-consuming process.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/OLAP_-__online_analytical_processing.png"},{"id":76,"title":"CPM - Corporate Performance Management","alias":"cpm-corporate-performance-management","description":"<span style=\"font-weight: bold; \">Corporate performance management (CPM)</span> is an umbrella term that describes the methodologies, metrics, processes and systems used to monitor and manage the business performance of an enterprise. Applications that enable CPM translate strategically focused information to operational plans and send aggregated results. These applications are also integrated into many elements of the planning and control cycle, or they address BAM or customer relationship optimization needs.\r\nCPM must be supported by a suite of analytical applications that provide the functionality to support these processes, methodologies and metrics.\r\n&nbsp;A CPM system is software that monitors and manages an organization's performance, according to key performance indicators. These can be revenue, return on investment, or other corporate strategic goals, such as increasing operational efficiency or improving corporate strategy.\r\nCorporate performance management system supports financial budgeting, planning and forecasting, and help leaders manage strategy and track the company’s financial health against goals. Corporate performance management tools are commonly used by the finance department, but are increasingly designed to be used across the enterprise. All in all, financial corporate performance management helps CFOs and other leaders maintain a clear picture of organizational performance.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">CPM Software Comparison</span></p>\r\nTo compare different CPM tools, you might want to consider evaluating options based on these factors:\r\n<span style=\"font-weight: bold; \">Finance vs Strategy:</span> Do you care more about strategic planning or financials (such as consolidation and close, reporting, etc)? Financial corporate performance management products rarely do both of these well, so depending on which is your priority, compare tools based on both capabilities. Look at feature ratings for budgeting, planning and forecasting, versus consolidation and close and reporting.\r\n<span style=\"font-weight: bold; \">Deployment type:</span> Corporate performance management solutions may be cloud-based, on-premise, or offer both deployment types.\r\n<span style=\"font-weight: bold; \">Usability:</span> Ease of use is an important factor, even more so if your use of the CPM software will extend beyond the Finance team. Look for comments about usability in pros &amp; cons sections of reviews, and compare how the products rate for usability.\r\n<span style=\"font-weight: bold; \">Reporting:</span> Corporate performance management software is very centered on reporting and the ability to build custom reports. Reviewers often comment on the quality of reporting, and are asked to rate products based on reporting features.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Why is CPM important and who is CPM important for?</h1>\r\nRecent studies have shown that strategy execution is the number one area of focus for senior executives today and CPM performance management is a way to help ensure your strategies get executed. By integrating organizational goals, metrics, and projects, your company is aligned around strategic priorities and can focus on the key drivers of the business.\r\nCPM is important for every company, but especially those looking to:\r\n<ul><li>Remodel their budget</li><li>Reduce costs</li><li>Better align KPIs</li><li>Upgrade their organizational strategy</li><li>Improve the financial planning process<span style=\"font-weight: bold; \"></span></li></ul>\r\n<h1 class=\"align-center\">Importance of Corporate Performance Management Software</h1>\r\nIn the era of business management intelligence, it’s important that corporations embrace processes automation. Here are some of the benefits of adopting an enterprise and corporate performance management solution.\r\n<span style=\"font-weight: bold;\">1. Real-time feedback.</span> Performance management software has smart dashboards which contain every measurable metric a management team may need to use in its decision-making. However, the detail is not in the variety. It’s in the ability to read and use data as changes happen in real-time across all parts of the organization. \r\n<span style=\"font-weight: bold;\">2. Data consolidation for easy management.</span> The tools have the intelligence to gather, group, and combine data from multiple sources, be it departments, spreadsheets, or even companies. \r\n<span style=\"font-weight: bold;\">3. Provide ease of risk management.</span> One significant advantage of CPM is the integration of tools like what-if models. For instance, the model empowers managers to mitigate risks and make informed decisions based on the simulation of the best-worst case scenarios. \r\n<span style=\"font-weight: bold;\">4. Provide simple data feedback and access.</span> Performance management tools enable managers to have ease of access to information while still fostering accuracy and quality. \r\n<span style=\"font-weight: bold;\">5. Ease of collaboration.</span> CPM tools are not only locally integrated but also cloud connected to allows all users to stay in sync across all departments.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CPM_-_Corporate_Performance_Management.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":750,"title":"Biometric Identification","alias":"biometric-identification","description":"<p itemprop=\"headline\">Biometric systems use people’s intrinsic physical characteristics to verify their identification. The characteristics that can be used by biometric systems include fingerprints, facial identification systems, voice recognition systems and in new developments – the analysis of DNA. Biometric security systems are applied wherever there is a need for personal identification where control of access to material objects or information is required.</p>\r\n<p itemprop=\"headline\" class=\"align-center\"><span style=\"font-weight: bold; \">Types of biometric identification</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">DNA Matching.</span> The identification of an individual using the analysis of segments from DNA.</li><li><span style=\"font-weight: bold; \">Ear.</span> The identification of an individual using the shape of the ear.</li><li><span style=\"font-weight: bold; \">Eyes - Iris Recognition.</span> The use of the features found in the iris to identify an individual.</li><li><span style=\"font-weight: bold; \">Eyes - Retina Recognition.</span> The use of patterns of veins in the back of the eye to accomplish recognition.</li><li><span style=\"font-weight: bold; \">Face Recognition. </span>The analysis of facial features or patterns for the authentication or recognition of an individuals identity. Most face recognition systems either use eigenfaces or local feature analysis.</li><li><span style=\"font-weight: bold; \">Fingerprint Recognition.</span> The use of the ridges and valleys (minutiae) found on the surface tips of a human finger to identify an individual.</li><li><span style=\"font-weight: bold; \">Finger Geometry Recognition.</span> The use of 3D geometry of the finger to determine identity.</li><li><span style=\"font-weight: bold; \">Gait.</span> The use of an individuals walking style or gait to determine identity.</li><li><span style=\"font-weight: bold; \">Odour. </span>The use of an individuals odor to determine identity.</li><li><span style=\"font-weight: bold; \">Hand Geometry Recognition. </span>The use of the geometric features of the hand such as the lengths of fingers and the width of the hand to identify an individual.</li><li><span style=\"font-weight: bold; \">Typing Recognition. </span>The use of the unique characteristics of a persons typing for establishing identity.</li><li><span style=\"font-weight: bold; \">Hand Vein Recognition. </span>Vein recognition is a type of biometrics that can be used to identify individuals based on the vein patterns in the human finger or palm.</li><li><span style=\"font-weight: bold; \">Voice - Speaker Identification. </span>Identification is the task of determining an unknown speaker’s identity. Speaker identification is a 1:N (many) match where the voice is compared against N templates. Speaker identification systems can also be implemented covertly without the user’s knowledge to identify talkers in a discussion, alert automated systems of speaker changes, check if a user is already enrolled in a system, etc.</li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Voice - Speaker Verification/Authentication.</span>The use of the voice as a method of determining the identity of a speaker for access control. If the speaker claims to be of a certain identity and the voice is used to verify this claim. Speaker verification is a 1:1 match where one speaker’s voice is matched to one template (also called a “voice print” or “voice model”). Speaker verification is usually employed as a “gatekeeper” in order to provide access to a secure system (e.g.: telephone banking). These systems operate with the user’s knowledge and typically require their cooperation.</span></li><li> <span style=\"font-weight: bold; \">Signature Recognition.</span> The authentication of an individual by the analysis of handwriting style, in particular the signature. There are two key types of digital handwritten signature authentication, Static and Dynamic. Static is most often a visual comparison between one scanned signature and another scanned signature, or a scanned signature against an ink signature. Technology is available to check two scanned signatures using advances algorithms. Dynamic is becoming more popular as ceremony data is captured along with the X,Y,T and P Coordinates of the signor from the signing device. This data can be utilised in a court of law using digital forensic examination tools, and to create a biometric template from which dynamic signatures can be authenticated either at time of signing or post signing, and as triggers in workflow processes.</li></ul>\r\n<br /><br />","materialsDescription":"<h1 class=\"align-center\"> Biometric Identification or Biometric Authentication?<span style=\"font-weight: bold; \"><br /></span></h1>\r\n<span style=\"font-weight: bold; \">Biometric identification</span> answers the question “who are you” and can be applied to both physical and digital scenarios. It is an established solution that is being used in many applications including law enforcement, defense, and border control.\r\nBiometric identification system usually applies to a situation where an organization needs to identify a person. The organization captures a biometric from that individual and then searches a biometric id system repository in an attempt to correctly identify the person. The biometric repository could be managed by a law enforcement agency, such as the Integrated Automated Fingerprint System (IAFIS) run by the FBI in the USA, or be part of a national identity system like India’s UIDAI system.\r\n<span style=\"font-weight: bold; \">Biometric authentication </span>asks the question “can you prove who you are” and is predominantly related to proof of identity in digital scenarios. A <span style=\"font-size:10pt; font-family:Arial; font-style:normal; \">biometric identity verification</span>system will challenge someone to prove their identity and the person has to respond in order to allow them access to a system or service.\r\nBiometric authentication involves use of a factor that is something a person is – a biometric identifier from a person can include a fingerprint, their voice, face, or even their behavior. This biometric is indexed against other identifiers, such as a user id or employee number, with the identifier being matched against a single stored biometric template – one-to-one match.\r\n<h1 class=\"align-center\">Where is biometric identification technology used?</h1>\r\nHistorically, applications using have been predominantly initiated by authorities for military access control, criminal or civil identification under a tightly regulated legal and technical framework. \r\nToday, sectors, including banking, retail, and mobile commerce, are demonstrating a real appetite for the benefits of biometric identity systems.<br />Most importantly, awareness and acceptance have been boosted in the past seven years, as millions of smartphone users are unlocking their phones with a fingerprint or a face. The most typical use cases of biometric technologies are:\r\n<ul><li>Law enforcement and public security (criminal/suspect identification)</li><li>Military (enemy/ally identification)</li><li>Border, travel, and migration control (traveler/migrant/passenger identification)</li><li>Civil identification (citizen/resident/voter identification)</li><li>Healthcare and subsidies (patient/beneficiary/healthcare professional identification)</li><li>Physical and logical access (owner/user/employee/contractor/partner identification)</li><li>Commercial applications (consumer/customer identification)</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Biometric_Identification.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5065,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Unify_logo.jpg","logo":true,"scheme":false,"title":"Unify OpenScape Voice","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":1,"alias":"unify-openscape-voice","companyTitle":"Unify (Vendor)","companyTypes":["vendor"],"companyId":2808,"companyAlias":"unify","description":"<span style=\"font-weight: bold;\">Speaking with a unified voice</span>\r\nAs part of the OpenScape Enterprise portfolio, OpenScape Voice enables your enterprise to talk—with each other, with your customers, with all your stakeholders, with immediacy and richness.<br />As a stand-alone voice application or integrated with other unified communications applications, OpenScape Voice combines carrier-grade reliability, security, massive scalability (up to 100,000 users per node) and flexible on-premise or cloud deployment with the features your enterprise needs.<br />OpenScape Voice seamlessly synchronizes voice with mobility, video and web conferencing, chat, messaging, presence, one-number service and more. Embed voice into your business applications. You can even unify your in-place multi-vendor voice network without ripping and replacing. All with one elegant framework. <br /><br /><span style=\"font-weight: bold;\">Make your conversations vibrant — down the hall or around the world</span><br />\r\n\r\n<ul><li>Next Gen (100% SIP-based) Enterprise VoIP solution</li></ul>\r\n<ul><li>Carrier Grade Reliability (5 9s) Active – Active Server architecture</li></ul>\r\n<ul><li>Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)</li></ul>\r\n<ul><li>Fits into virtualized architecture (VMware), delivered as a vApp</li></ul>\r\n<ul><li>Industry leading scalability up to 100,000 users on a system</li></ul>\r\n<ul><li>100% call failover support – no lost calls on a single node failure</li></ul>\r\n<ul><li>Multi-tenant support</li></ul>\r\n<ul><li>Licensing options – Permanent (CAPEX), Subscription (OPEX)</li></ul>","shortDescription":"OpenScape Voice is IP-based Unified Communications Platforms: We’ve learned to communicate in a lot of ways, but when it really counts, we use the tool that matters most — our voice.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Unify OpenScape Voice","keywords":"","description":"<span style=\"font-weight: bold;\">Speaking with a unified voice</span>\r\nAs part of the OpenScape Enterprise portfolio, OpenScape Voice enables your enterprise to talk—with each other, with your customers, with all your stakeholders, with immediacy and richness.","og:title":"Unify OpenScape Voice","og:description":"<span style=\"font-weight: bold;\">Speaking with a unified voice</span>\r\nAs part of the OpenScape Enterprise portfolio, OpenScape Voice enables your enterprise to talk—with each other, with your customers, with all your stakeholders, with immediacy and richness.","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Unify_logo.jpg"},"eventUrl":"","translationId":5066,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":5087,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png","logo":true,"scheme":false,"title":"Cisco MediaSense 8.5","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":125,"alias":"cisco-mediasense-85","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It captures conversations between businesses or organizations and their customers for a variety of purposes, including regulatory compliance, quality management, service optimization, agent training, and real-time analytics that can dramatically improve customer care. The platform provides an efficient, cost-effective foundation for capturing, preserving, and mining conversations for business intelligence.\r\n<span style=\"font-weight: bold;\">Business Value</span><br />\r\nContact centers handle thousands of customer conversations a day, but unfortunately much of the enterprise intelligence that could be gleaned from those conversations is never used - because it is either too expensive to capture or too difficult to mine for useful information. Cisco solves these challenges by recording conversations on the network - rather than a device - simplifying the architecture, lowering costs, and providing optimum scalability.<br />Just as important, Cisco’s network-based recording approach allows the captured media to be quickly available to different applications - regardless of location - through simple application programming interfaces (APIs). These interfaces implement open web standards, enabling a new ecosystem of applications that can gather useful information from conversations, either in real time or afterward. Such information can provide insights into caller concerns, guiding customer service agents toward speedy first-call resolution, thereby improving agent productivity while increasing customer satisfaction. With Cisco, gaining valuable business intelligence from customer conversations is no longer a daunting challenge. <br /><br />","shortDescription":"Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco MediaSense 8.5","keywords":"","description":"Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It captures conversations between businesses or organizati","og:title":"Cisco MediaSense 8.5","og:description":"Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It captures conversations between businesses or organizati","og:image":"https://old.roi4cio.com/fileadmin/user_upload/cisco_logo.png"},"eventUrl":"","translationId":5088,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":275,"title":"Conferencing Applications","alias":"conferencing-applications","description":"<span style=\"font-weight: bold; \">Conferencing applications</span> may be used as an umbrella term for various types of online collaborative services including web seminars (&quot;webinars&quot;), webcasts, and peer-level web meetings.\r\nServices may allow real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations. Conference application includes meetings, training events, lectures, or presentations from a web-connected computer to other web-connected computers. \r\n<p class=\"align-center\">Typical features of a web conference include:</p>\r\n<ul><li><span style=\"font-weight: bold; \">Slideshow presentations </span>- where images are presented to the audience and markup tools and a remote mouse pointer are used to engage the audience while the presenter discusses slide content.</li><li><span style=\"font-weight: bold; \">Live or streaming video</span> - where full motion webcam, digital video camera or multi-media files are pushed to the audience.</li><li><span style=\"font-weight: bold; \">VoIP</span> (conference call applications) - real time audio communication through the computer via use of headphones and speakers.</li><li><span style=\"font-weight: bold; \">Web tours</span> - where URLs, data from forms, cookies, scripts and session data can be pushed to other participants enabling them to be pushed through web-based logons, clicks, etc. This type of feature works well when demonstrating websites where users themselves can also participate.</li><li><span style=\"font-weight: bold; \">Meeting Recording</span> - where presentation activity is recorded on the client side or server side for later viewing and/or distribution.</li><li><span style=\"font-weight: bold; \">Whiteboard with annotation</span> - allowing the presenter and/or attendees to highlight or mark items on the slide presentation. Or, simply make notes on a blank whiteboard.</li><li><span style=\"font-weight: bold; \">Text chat</span> - For live question and answer sessions, limited to the people connected to the meeting. Text chat may be public (echoed to all participants) or private (between 2 participants).</li><li><span style=\"font-weight: bold; \">Polls and surveys</span> - allows the presenter to conduct questions with multiple choice answers directed to the audience.</li><li><span style=\"font-weight: bold; \">Screen sharing</span>/desktop sharing/application sharing where participants can view anything the presenter currently has shown on their screen. </li></ul>\r\nThere are different types of web conferencing:\r\n<span style=\"font-weight: bold; \">Webinars.</span> In webinars, on one hand the presenters can share information with the participants and on the other the participants can respond or ask questions regarding that information. Though, this web conference option shows possibility of interaction between the presenter and the audience but to a limited extent.\r\n<span style=\"font-weight: bold; \">Webcast.</span> It is web conference's another type that is similar to a broadcast made on TV but both of them are different from each other on the ground that this broadcast can be done by using web instead of a TV. Though webcast can be broadcasted to large number of people as a time still there are least or no possibilities of interaction between the presenter and the participants in this format of web conferencing.\r\n<span style=\"font-weight: bold; \">Web Meeting</span><span style=\"font-weight: bold; \">and Event App for conferences.</span> The virtual meetings on the internet fall in this category of web conferencing. It makes the participants in the meeting interactive to each other. The flow of information can be both way, forward and backward i.e. from the host to the audience as well as from the audience to the host. \r\n<span style=\"font-weight: bold; \">Online Collaboration.</span> Online collaboration format of web conferencing allows you to view shared files, documents and papers live along with making changes in them to modify their style instantly on the internet. The participants of a web based online collaboration can do much more than seeing and speaking to each other on internet. \r\n<span style=\"font-weight: bold; \">Online Presentations.&nbsp; </span>Web conferencing can also be used for presenting presentations online. The online presentations can be presented online with the help of web based chats, streaming videos or audios and slide shows. The participants have to log in to the web conference to see these presentations. They can also interact with the presenter of the presentation through web based chat or through mobile application conference.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold; \">What are the benefits of online conferencing?</span></h1>\r\nInternet conference has its own nuances and features in contrast to the traditional conference. And most importantly, it also has a number of obvious and very significant advantages, namely:\r\n<ul><li>wide audience coverage - users of various categories who are remote control of a computer via the Internet by potential consumers of goods and services;</li><li>independence from geographical location - users from different cities and even countries can participate in Internet conferences, which allows to significantly expand the boundaries of business in the world wide web;</li><li>accessibility - you can take part in online meetings, sitting at a computer at home or at work, the main thing is the presence of the computer itself and Internet access;</li><li>the opportunity to significantly save on the financial costs of holding a conference, which is relevant at all times;</li><li>stakeholder participation in the topic that the Internet conference offers for consideration, which allows to achieve greater efficiency and effectiveness;</li><li>thanks to preliminary preparations for the Internet conference, you can develop the most successful mechanism for selling information to participants in order to focus on the most important aspects of a product or service;</li></ul>\r\nformation of positive public opinion among participants regarding the services of remote control of a computer or products, which is achieved using special methods.\r\n<h1 class=\"align-center\">The Benefits of Conference Event Apps</h1>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">A More Personalized Experience</span></p>\r\nConference planning app can solve the common problems that many attendees run into at large events. According to pewresearch.org another important fact to consider is that “More than half of smartphone owners say they get news alerts on their phones” which is largely due to notifications from apps downloaded on their smart device, so why wouldn’t you include apps at your events? Planning and event apps give the attendee a personalized experience by allowing the attendee to take notes and mark which sessions and exhibits they want to see.\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Track Users</span></p>\r\n<p class=\"align-left\">Event apps give you the ability to track the users to see what they like and dislike so you can continually improve your event products and cater to the needs of your attendees. Most event apps track attendees by GPS, badges, or the most frequently used low-energy Bluetooth device.&nbsp; </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Provides Instant Feedback</span></p>\r\n<p class=\"align-left\">Best event apps for conferences provide instant analytic feedback. Most conference event apps track which booths the attendees favored, how long they listened to the audio tours at each exhibit, and overall what topics or things interest them the most.&nbsp; You can also set up polling to get the specific feedback you want from your attendees. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Push Notifications</span></p>\r\n<p class=\"align-left\">Including event apps at your next conference gives you the ability to send push notifications if the schedule changes or in case of an emergency. With push notifications can set geo alerts to alert your attendees of important reminders based on their location. You can also implement AR ability so that attendees can try out new products. Your contributors can publish audio tours to impress the attendees by filling them with information at each exhibit and e-brochures that the attendee can view before, during, and after the event. </p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">Boost Revenue</span></p>\r\n<p class=\"align-left\">Conference event apps make navigating the event easier on multiple levels. Event apps are especially beneficial for allowing your attendees to purchase items easily right from their smart device and for you to showcase unique event items right at their fingertips.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Monetize Sponsors</span></p>\r\n<p class=\"align-left\">It’s important to take time to recognize the sponsors that helped you put on the event. You can do this by adding a section of the custom conference app that is dedicated to your sponsors. By taking time to thank them, you are giving your sponsors a unique platform and driving leads with just a click of a button. Make sure you take time to talk to your app developer on how to create ads that highlight your sponsors and allows your sponsors to track data and leads from the event.</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Instantly Connected</span></p>\r\n<p class=\"align-left\">Paper brochures, maps, and schedules are difficult to keep track of and hard to map out. I remember losing brochures and having to sit down and figure out the event layout, circling which booths I wanted to see. Conference event apps give your attendees access to important information instantly. </p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Conferencing_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6880,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Creatio_logo.png","logo":true,"scheme":false,"title":"Studio Creatio","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"studio-creatio","companyTitle":"Creatio","companyTypes":["vendor"],"companyId":9842,"companyAlias":"creatio","description":"<span style=\"font-weight: bold;\">Studio Creatio</span> is a no-code platform designed to automate workflows and build apps with maximum freedom. It combines a range of no-code tools that allow users to build powerful business applications in hours and minutes instead of weeks. With powerful visual design and drag-and-drop tools, users without deep technical skills can easily create and implement business applications, automated workflows, machine learning and AI models for data-driven decision-making, business rules, etc.","shortDescription":"No-code platform to automate workflows and build applications with a maximum degree of freedom","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Studio Creatio","keywords":"","description":"<span style=\"font-weight: bold;\">Studio Creatio</span> is a no-code platform designed to automate workflows and build apps with maximum freedom. It combines a range of no-code tools that allow users to build powerful business applications in hours and minutes ","og:title":"Studio Creatio","og:description":"<span style=\"font-weight: bold;\">Studio Creatio</span> is a no-code platform designed to automate workflows and build apps with maximum freedom. It combines a range of no-code tools that allow users to build powerful business applications in hours and minutes ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Creatio_logo.png"},"eventUrl":"","translationId":6880,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":66,"title":"BPM - Business Process Management","alias":"bpm-business-process-management","description":"<span style=\"font-weight: bold; \">Business process management (BPM)</span> is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. BPM focuses on improving corporate performance by managing business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable.\r\nAs an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers. This approach closely resembles other total quality management or continuous improvement process methodologies. ISO 9000 promotes the process approach to managing an organization.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Successfully employing BPM usually involves the following:</span>\r\nOrganizing around outcomes not tasks to ensure the proper focus is maintained\r\nCorrecting and improving processes before (potentially) automating them; otherwise all you’ve done is make the mess run faster\r\nEstablishing processes and assigning ownership lest the work and improvements simply drift away – and they will, as human nature takes over and the momentum peters out\r\nStandardizing processes across the enterprise so they can be more readily understood and managed, errors reduced, and risks mitigated\r\nEnabling continuous change so the improvements can be extended and propagated over time\r\nImproving existing processes, rather than building radically new or “perfect” ones, because that can take so long as to erode or negate any gains achieved\r\n<span style=\"font-weight: bold; \">Business Process Management Software (BPMS)</span> is a process automation tool. It helps you map out your everyday processes to identify and eliminate bottlenecks, control your company’s costs, make your day-to-day processes as efficient as possible, and ensure the effectiveness of the people involved in your processes. A business process management solution to a company’s needs begins with the alignment of business goals with an eye toward creating value through process change initiatives. This alignment leads to a thorough understanding and design of representative processes typically following an industry standard framework \r\nA BPM based foundation provides for complete lifecycle management of business processes, integration across technologies, and imbeds efficiency among people, processes, and technologies.\r\nCommercial business process management tools tend to center on the automation of business processes, essentially moving them from manual pen-and-paper endeavors to effortless automated transactions. BPM software products track how business information is used and then maps the relevant business process and ensure that transactions are done accordingly. This effectively shows where data and process bottlenecks occur and highlights various deficiencies in business processes, including areas where resources are wasted, allowing managers streamline and optimize those processes.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">There are three key types of BPMS:</span></p>\r\n<span style=\"font-weight: bold; \">Efficiency Monitors:</span>Monitors every system of the enterprise for inefficiency in the processes by following it from start to finish. BPM program accurately pinpoints weakness and bottlenecks where customers might get frustrated and discontinue transactions and processes.\r\n<span style=\"font-weight: bold; \">Workflow Software:</span> Uses detailed maps of an existing processes and tries to streamline them by optimizing certain steps. BPM workflow software cannot suggest improvements to the process, only optimize it, so this software is only as good as the process itself.\r\n<span style=\"font-weight: bold; \">Enterprise Application Integration Tools:</span> A mixture of efficiency monitors, process and workflow management, EAI software is used to integrate legacy systems into new systems. This software can be used to map points for integrating old and new systems, optimizing their information-gathering characteristics and increasing the efficiency of system communications.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\">What Are the Types of Business Process Management Software?</h1>\r\n<p class=\"align-center\">There are <span style=\"font-weight: bold; \">three basic kinds</span> of BPM frameworks:</p>\r\n<span style=\"font-weight: bold; \">Horizontal frameworks.</span>They deal with design and development of business processes. They are generally focused on technology and reuse.\r\n<span style=\"font-weight: bold; \">Vertical BPM frameworks.</span>&nbsp; This focuses on specific sets of coordinated tasks, using pre-built templates which can be easily deployed and configured.\r\n<span style=\"font-weight: bold; \">Full-service BPM suites.</span>&nbsp; They have five basic components: Process discovery and project scoping; Process modeling and design; Business rules engine; Workflow engine; Simulation and testing.\r\n<p class=\"align-center\">There are <span style=\"font-weight: bold; \">two types of BPM software</span> as it pertains to deployment:<span style=\"font-weight: bold; \"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold; \">On-premise</span> business process management (BPM). This has been the norm for most enterprises.</p>\r\n<span style=\"font-weight: bold; \">Software as a Service (SaaS).</span> Advances in cloud computing have led to an increased interest in various “software-on-demand” offerings.\r\n<h1 class=\"align-center\">What are BPM Tools?</h1>\r\n<span style=\"font-weight: bold; \">Business Process Management (BPM) tools</span> are used for automating, measuring and optimizing business processes. BPM automation tools use workflow and collaboration to provide meaningful metrics to business leaders.\r\n<span style=\"font-weight: bold; \">Misconceptions about BPM Tools.</span> There’s a common misconception that BPM tools do not easily demonstrate their benefit to the organization. While the benefit from using BPM tools can be hard to quantify, it can be expressed more effectively in terms of business value.\r\n<span style=\"font-weight: bold; \">Process Management Tools.</span> Tools that allow process managers (those that are responsible for organizing the process or activity) to secure the resources needed to execute it, and measure the results of the activity, providing rewards or corrective feedback when necessary. Process manager tools also allows process managers to change and improve the process whenever possible.\r\n<span style=\"font-weight: bold;\">Process Modeling Tools.</span> Software tools that let managers or analysts create business process diagrams. Simple tools only support diagramming. Professional Process Modeling Tools store each model element in a database so that they can be reused on other diagrams or updated. Many business process improvement software supports simulation or code generation.<br /><br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/BPM_-_Business_Process_Management.png"},{"id":217,"title":"Business-to-Business Middleware","alias":"business-to-business-middleware","description":" Middleware is a very broad term that can be defined as a translation layer between different applications and encompasses a number of different technologies, such as message-oriented middleware and database middleware. B2B middleware though has a narrower definition and is concerned first and foremost with routing data from a firm’s business applications to the applications of business partners such as customer, suppliers or banks.\r\nData must be extracted from the source system, which might be an ERP system or securities trading platform or an HR system whether it is an installed system or, as is increasingly the case, a cloud-based system. Data can be extracted using an API or specialized middleware supplied by the enterprise application.\r\nOnce the data has been extracted, it must be correctly formatted so that it can be shared by a completely different system. Typical standard formats are EDI or XML. However, each of these formats has specific variants specific to particular vertical industries. When the data has been formatted, it must then be transmitted to the business partner and, once again, there are a number of different network protocols such as HTTP-baaed AS1 and AS2, or FTP to support B2B integration.","materialsDescription":" <span style=\"font-weight: bold; \">What is Middleware?</span>\r\nMiddleware is the software that connects network-based requests generated by a client to the back-end data the client is requesting. It is a general term for software that serves to &quot;glue together&quot; separate, often complex and already existing programs.\r\nMiddleware programs come in on-premises software and cloud services, and they can be used independently or together, depending upon the use case. While cloud providers bundle middleware into cloud services suites, such as middleware as a service (MWaaS) or integration PaaS (iPaaS), industry researchers note that many businesses still choose independent middleware products that fit their specific needs.\r\n<span style=\"font-weight: bold; \">How middleware works</span>\r\nAll network-based requests are essentially attempts to interact with back-end data. That data might be something as simple as an image to display or a video to play, or it could be as complex as a history of banking transactions.\r\nThe requested data can take on many different forms&nbsp; and may be stored in a variety of ways, such as coming from a file server, fetched from a message queue or persisted in a database. The role of middleware is to enable and ease access to those back-end resources.\r\n<span style=\"font-weight: bold;\">Middleware categories</span>\r\nIn general, IT industry analysts -- such as Gartner Inc. and Forrester Research -- put middleware into two categories: enterprise integration middleware and platform middleware.\r\n<ul><li>Enterprise application integration middleware enables programmers to create business applications without having to custom-craft integrations for each new application. Here, middleware helps software and services components work together, providing a layer of functionality for data consistency and multi-enterprise or B2B integration. Typically, integration middleware provides messaging services, so different applications can communicate using messaging frameworks like Simple Object Access Protocol (SOAP), web services, Representational State Transfer (REST) or JavaScript Object Notation (JSON). Other middleware technologies used in this category include Object Request Brokers (ORBs), data representation technologies like XML and JavaScript Object Notation (JSON), and more.</li></ul>\r\nBusinesses can purchase individual middleware products or on-premises or cloud-based application integration suites.\r\n<ul><li>Platform middleware supports software development and delivery by providing a runtime hosting environment, such as a container, for application program logic. Its primary components are in-memory and enterprise application servers, as well as web servers and content management. Middleware includes web servers, application servers, content management systems and similar tools that support application development and delivery. Generally, embedded or external communications middleware allows different communications tools to work together. These communications tools enable application and service interaction. Resource management services, such as Microsoft Azure Resource Manager, host application program logic at runtime, another key function in platform middleware. Other components include Trusted Platform Modules (TPMs) and in-memory data grids (IMDGs).</li></ul>\r\nPlatform middleware products are also available as specific on-premises or cloud service tools, as well&nbsp; as multitool suites. On a cloud suite site, middleware as a service offers an integrated set of platform tools and the runtime environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business-to-Business_Middleware.png"},{"id":221,"title":"Process Automation Middleware","alias":"process-automation-middleware","description":" At the current level of development, process automation is one of the approaches to process management based on the use of information technology. This approach allows the management of operations, data, information and resources through the use of computers and software that reduce the degree of human participation in the process, or completely eliminate it.\r\nThe main goal of automation is to improve the quality of the process. An automated process has more stable characteristics than a manual process. In many cases, process automation can increase productivity, reduce process execution time, reduce cost, increase accuracy and stability of operations.\r\nTo date, process automation has covered many industries and areas of activity: from manufacturing processes to shopping in stores. Regardless of the size and scope of the organization, almost every company has automated processes. The process approach provides for all processes the same principles of automation.\r\nDespite the fact that process automation can be performed at various levels, the principles of automation for all levels and all types of processes will remain the same. These are general principles that set the conditions for the efficient execution of processes in automatic mode and establish rules for automatic process control.\r\nThe basic principles of process automation are: the principle of consistency, the principle of integration, the principle of independence of execution. These general principles are detailed depending on the level of automation under consideration and specific processes. For example, automation of production processes includes principles such as the principle of specialization, the principle of proportionality, the principle of continuity, etc.","materialsDescription":" <span style=\"font-weight: bold; \">What are the levels of process automation?</span>\r\nProcess automation is needed to support management at all levels of the company hierarchy. In this regard, the levels of automation are determined depending on the level of control at which the automation of processes is performed.\r\nManagement levels are usually divided into operational, tactical and strategic.\r\nIn accordance with these levels, automation levels are also distinguished:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Lower level of automation or level of performers.</span></span> At this level, automation of regularly running processes is carried out. Automation of processes is aimed at performing operational tasks (for example, executing a production process), maintaining established parameters (for example, autopilot operation), and maintaining certain operating modes (for example, temperature conditions in a gas boiler).</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Production management level or tactical level.</span></span> Automation of processes of this level ensures the distribution of tasks between various processes of the lower level. Examples of such processes are production management processes (production planning, service planning), processes of managing resources, documents, etc.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Enterprise management level or strategic level.</span></span> Automation of the processes of the enterprise management level provides the solution of analytical and forecast tasks. This level of automation is necessary to support the work of top management of the organization. It is aimed at financial, economic and strategic management.</li></ul>\r\nAutomation of processes at each of these levels is provided through the use of various automation systems (CRM systems, ERP systems, OLAP systems, etc.). All automation systems can be divided into three basic types.\r\nTypes of automation systems include:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">immutable systems.</span></span> These are systems in which the sequence of actions is determined by the configuration of the equipment or process conditions and cannot be changed during the process.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">programmable systems.</span></span> These are systems in which the sequence of actions may vary depending on a given program and process configuration. The selection of the necessary sequence of actions is carried out through a set of instructions that can be read and interpreted by the system.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">flexible (self-adjusting) systems.</span></span> These are systems that are able to carry out the selection of necessary actions in the process of work. Changing the configuration of the process (sequence and conditions of operations) is based on information about the process.</li></ul>\r\nThese types of systems can be applied at all levels of process automation individually or as part of a combined system.\r\n<span style=\"font-weight: bold; \">What are the types of automated processes?</span>\r\nIn each sector of the economy, there are enterprises and organizations that produce products or provide services. All these enterprises can be divided into three groups, depending on their “remoteness” in the natural resource processing chain.\r\nThe first group of enterprises is enterprises that extract or produce natural resources. Such enterprises include, for example, agricultural producers, oil and gas companies.\r\nThe second group of enterprises is enterprises that process natural raw materials. They make products from raw materials mined or produced by enterprises of the first group. Such enterprises include, for example, automobile industry enterprises, steel enterprises, electronic industry enterprises, power plants, etc.\r\nThe third group is service enterprises. Such organizations include, for example, banks, educational institutions, medical institutions, restaurants, etc.\r\nFor all enterprises, we can distinguish common groups of processes associated with the production of products or the provision of services.\r\nThese processes include:\r\n<ul><li>business processes;</li><li>design and development processes;</li><li>production processes;</li><li>control and analysis processes.</li></ul>\r\n<span style=\"font-weight: bold;\">What are the benefits of process automation?</span>\r\nProcess automation can significantly improve the quality of management and product quality. With the implementation of the QMS, automation gives a significant effect and enables the organization to significantly improve its work. However, before deciding on process automation, it is necessary to evaluate the benefits of running processes in an automatic mode.\r\nTypically, process automation provides the following benefits:\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">the speed of completing repetitive tasks increases.</span></span> Due to the automatic mode, the same tasks can be completed faster because automated systems are more accurate in operations and are not prone to a decrease in performance from the time of work.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">quality of work increases.</span></span> The exclusion of the human factor significantly reduces variations in the execution of the process, which leads to a decrease in the number of errors and, accordingly, increases the stability and quality of the process.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">increases control accuracy.</span></span> Due to the use of information technology in automated systems, it becomes possible to save and take into account a greater amount of process data than with manual control.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">parallel tasks.</span></span> Automated systems allow you to perform several actions at the same time without loss of quality and accuracy. This speeds up the process and improves the quality of the results.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">quick decision making in typical situations.</span></span> In automated systems, decisions related to typical situations are made much faster than with manual control. This improves the performance of the process and avoids inconsistencies in subsequent stages.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Process_Automation_Middleware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1070,"logoURL":"https://old.roi4cio.com/fileadmin/content/diamant_logo.png","logo":true,"scheme":false,"title":"DiaManT®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"diamantr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p>Платформа обеспечивает инфраструктуру и основные возможности, позволяющие использовать многоканальный разговорный процесс, выступая в качестве единой точки интеграции с корпоративными системами для ведения разговорных диалогов по всем каналам. DiaManT&reg; позволяет выполнять истинные сквозные разговоры на естественном языке. По сравнению с другими поставщиками, которые обеспечивают только управление вызовами с помощью жестко структурированного ПРЯМОГО ДИАЛОГА, клиенты DiaManT&reg; могут свободно разговаривать и нет заранее определенного потока или структуры, за которыми они должны следовать. 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DiaManT&reg; ","og:title":"DiaManT®","og:description":"<p>Платформа обеспечивает инфраструктуру и основные возможности, позволяющие использовать многоканальный разговорный процесс, выступая в качестве единой точки интеграции с корпоративными системами для ведения разговорных диалогов по всем каналам. DiaManT&reg; ","og:image":"https://old.roi4cio.com/fileadmin/content/diamant_logo.png"},"eventUrl":"","translationId":7042,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":213,"title":"​Integration Middleware","alias":"integration-middleware","description":" Integration middleware is the alternate term used for middleware as the purpose of middleware is mainly integration. Integration middleware represents software systems that offer runtime services for communications, integration application execution, monitoring, and operations.\r\nThe key function of middleware is to help make application development simpler. This is done by offering common programming abstractions, covering up heterogeneity, delivering fundamental operating systems and hardware, and masking low-level programming details.\r\nMiddleware is a software that links two separate applications or is commonly used to illustrate different products that function as a glue between two separate applications. For instance, there are various middleware products that establish a connection between a Web server and a database system. This lets users request data from the database by means of forms shown on a Web browser. In return, the Web server returns dynamic Web pages according to the user's requests and profile.","materialsDescription":" <span style=\"font-weight: bold;\">On what classification is based integration middleware?</span>\r\nConventionally, integration middleware is classified based on domains, which are defined by the types of resources that are incorporated:\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Cloud Integration:</span></span> Integrates with and also between the cloud services, cloud-based applications (SaaS), private clouds, trade hubs, and other typical cloud resources through Web services and standard B2B communication strategies (FTP, AS2, etc.)</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">B2B Integration:</span></span> Integrates customer, provider and various alternative partner interfaces with various data resources and company-managed applications</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Application Integration (A2A):</span></span> Integrates various company-managed applications together, including cloud-based and remote systems</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Data Integration:</span></span> Integrates business data resources, such as databases and files, over the business and operational intelligence systems</li></ul>\r\n<span style=\"font-weight: bold;\">What categories include integration middleware?</span>\r\nMiddleware is often described as plumbing because it links both sides of an application and also transfers data between them. Some standard middleware categories include:\r\n<ul><li>Enterprise service buses (ESBs);</li><li>Transaction processing (TP) monitors;</li><li>The distributed computing environment (DCE);</li><li>Remote procedure call (RPC) systems;</li><li>Object request brokers (ORBs);</li><li>Message passing;</li><li>Database access systems.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Integration_Middleware1.png"},{"id":492,"title":"Enterprise Service Bus Middleware","alias":"enterprise-service-bus-middleware","description":" An enterprise service bus (ESB) implements a communication system between mutually interacting software applications in a service-oriented architecture (SOA). It represents a software architecture for distributed computing, and is a special variant of the more general client-server model, wherein any application may behave as server or client. ESB promotes agility and flexibility with regard to high-level protocol communication between applications. Its primary use is in enterprise application integration (EAI) of heterogeneous and complex service landscapes.\r\nThe concept of the enterprise service bus is analogous to the bus concept found in computer hardware architecture combined with the modular and concurrent design of high-performance computer operating systems. The motivation for the development of the architecture was to find a standard, structured, and general purpose concept for describing implementation of loosely coupled software components (called services) that are expected to be independently deployed, running, heterogeneous, and disparate within a network. ESB is also a common implementation pattern for service-oriented architecture, including the intrinsically adopted network design of the World Wide Web.\r\nNo global standards exist for enterprise service bus concepts or implementations. Most providers of message-oriented middleware have adopted the enterprise service bus concept as de facto standard for a service-oriented architecture. The implementations of ESB use event-driven and standards-based message-oriented middleware in combination with message queues as technology frameworks. However, some software manufacturers relabel existing middleware and communication solutions as ESB without adopting the crucial aspect of a bus concept.\r\nThe ESB is implemented in software that operates between the business applications, and enables communication among them. Ideally, the ESB should be able to replace all direct contact with the applications on the bus, so that all communication takes place via the ESB. To achieve this objective, the ESB must encapsulate the functionality offered by its component applications in a meaningful way. This typically occurs through the use of an enterprise message model. The message model defines a standard set of messages that the ESB transmits and receives. When the ESB receives a message, it routes the message to the appropriate application. Often, because that application evolved without the same message model, the ESB has to transform the message into a format that the application can interpret. A software adapter fulfills the task of effecting these transformations, analogously to a physical adapter.\r\nESBs rely on accurately constructing the enterprise message model and properly designing the functionality offered by applications. If the message model does not completely encapsulate the application functionality, then other applications that desire that functionality may have to bypass the bus, and invoke the mismatched applications directly. Doing so violates the principles of the ESB model, and negates many of the advantages of using this architecture.\r\nThe beauty of the ESB lies in its platform-agnostic nature and the ability to integrate with anything at any condition. It is important that Application Lifecycle Management vendors truly apply all the ESB capabilities in their integration products while adopting SOA. Therefore, the challenges and opportunities for EAI vendors are to provide an integration solution that is low-cost, easily configurable, intuitive, user-friendly, and open to any tools customers choose.","materialsDescription":" <span style=\"font-weight: bold;\">What is an Enterprise Service Bus (ESB)?</span>\r\nAn Enterprise Service Bus (ESB) is a type of software platform known as middleware, which works behind the scenes to aid application-to-application communication. Think of an ESB as a “bus” that picks up information from one system and delivers it to another.\r\nThe term ESB first appeared in 2002, but the technology continues to evolve, driven by the need for ever-emerging internet applications to communicate and interact with one another.\r\n<span style=\"font-weight: bold;\">Why would I want an ESB?</span>\r\nImagine that there are two systems in an organization that needs to exchange data. The technical teams that represent each system plan and implement a solution that allows these systems to communicate. A year or two later, the organization deploys several more systems that need to interact with each other as well as the existing two systems. How can all teams develop and reach an agreement on the best solution?\r\nIt becomes very complicated to manage and maintain one solution as an organization’s IT systems expand. With just 10 systems, there could be 100 different interfaces and scores of disparate technical requirements.\r\nAn ESB provides a secure, scalable and cost-effective infrastructure that enables real-time data exchange among many systems. Data from one system, known as a service provider, can be put on the enterprise service bus as a message, which is sent immediately to a service consumer of the data. If a new system wants to consume this same data, all it has to do is plug into the bus in the same manner.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Enterprise_Service_Bus_Middleware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1083,"logoURL":"https://old.roi4cio.com/fileadmin/content/DRT_Viewer.png","logo":true,"scheme":false,"title":"omDRTviewer®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omdrtviewerr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p style=\"text-align: justify;\">С помощью инструмента DRTviewer® бизнес-пользователи могут отслеживать живые сеансы в режиме реального времени, а также просматривать исторические диалоги. Прозрачность в реальном времени для всех взаимодействий с клиентом DiaManT® для контроля качества и определения возможных областей улучшения.</p>\r\n<p style=\"text-align: justify;\">Функции omDRTviewer®</p>\r\n<p style=\"text-align: justify;\">Бизнес-пользователи могут просмотреть полную информацию о взаимодействии:</p>\r\n<ul> <li>Что пользователь сказал или набрал</li> <li>Что было транскрибировано (для взаимодействия с deepASR®)</li> <li>Что система поняла</li> <li>Какие действия были предприняты</li> <li>Общая информация о взаимодействии</li> </ul>","shortDescription":"DRTviewer® - это веб-инструмент, обеспечивающий прозрачность в реальном времени для всех взаимодействий клиентов на DiaManT® независимо от канала.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omDRTviewer®","keywords":"взаимодействии, времени, могут, omDRTviewer®, пользователь, информацию, Функции, улучшения","description":"<p style=\"text-align: justify;\">С помощью инструмента DRTviewer® бизнес-пользователи могут отслеживать живые сеансы в режиме реального времени, а также просматривать исторические диалоги. Прозрачность в реальном времени для всех взаимодействий с клиентом DiaMa","og:title":"omDRTviewer®","og:description":"<p style=\"text-align: justify;\">С помощью инструмента DRTviewer® бизнес-пользователи могут отслеживать живые сеансы в режиме реального времени, а также просматривать исторические диалоги. Прозрачность в реальном времени для всех взаимодействий с клиентом DiaMa","og:image":"https://old.roi4cio.com/fileadmin/content/DRT_Viewer.png"},"eventUrl":"","translationId":7051,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. The goal of UC is to enhance business communication, collaboration and productivity. Unified communications do not represent a singular technology; rather, it describes a strategy for integrating interconnected systems of enterprise communication devices and applications that can be used in concert or successively.\r\nSome business communication tools - like Internet Protocol (IP) telephony and video conferencing - facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which takes place at a person's convenience.\r\nIncreasingly, team collaboration tools have emerged to offer messaging-centric workflows and near-real-time communication. These tools also offer voice and video capabilities, API integrations and, ultimately, expound on instant messaging services by providing better UC features.\r\nThe goal of unified communications is to integrate the software that supports synchronous and asynchronous communication, so the end user has easy access to all tools from whatever device is in use.\r\nA unified communications environment is typically supported by one or more back-end systems, often referred to as UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system would make use of an audio conferencing system - which, in turn, would be built on an underlying IP telephony platform - and a unified messaging client would allow click-to-talk (CTC), click-to-chat or click-to-video functionality.\r\nUC also supports users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.\r\nUnified communications systems and their components can be deployed on premises, in a public or private cloud, or a combination of all three. Cloud-based unified communications is also called UC as a service (UCaaS). An open source project called WebRTC, for example, enables real-time communications to be embedded into web browsers.\r\nHistorically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors remains an ongoing challenge in UC, but it has also been mitigated, in part, by partnerships, common protocols and open APIs.","materialsDescription":" <span style=\"font-weight: bold;\">What technology do unified communications have?</span>\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Contrasting unified messaging</span></span>\r\nUnified communications are sometimes confused with unified messaging, but it is distinct. Unified communications refer to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allow for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Components</span></span>\r\nWith unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that include:\r\n<ul><li>Call control and multimodal communications</li><li>Presence</li><li>Instant messaging</li><li>Unified messaging</li><li>Speech access and personal assistant</li><li>Conferencing (audio, Web and video)</li><li>Collaboration tools</li><li>Mobility</li><li>Business process integration (BPI)</li><li>Software to enable business process integration</li></ul>\r\nPresence — knowing where intended recipients are, and if they are available, in real-time — is a key component of unified communications. Unified communications integrate all systems a user might already use, and helps those systems work together in real-time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call or even a video call.\r\nIn another example, an employee receives a call from a customer who wants answers. Unified communications enable that employee to call an expert colleague from a real-time list. This way, the employee can answer the customer faster by eliminating rounds of back-and-forth e-mails and phone-tag.\r\nThe examples in the previous paragraph primarily describe &quot;personal productivity&quot; enhancements that tend to benefit the individual user. While such benefits can be important, enterprises are finding that they can achieve even greater impact by using unified communications capabilities to transform business processes. This is achieved by integrating UC functionality directly into the business applications using development tools provided by many of the suppliers. Instead of the individual user invoking the UC functionality to, say, find an appropriate resource, the workflow or process application automatically identifies the resource at the point in the business activity where one is needed.\r\nWhen used in this manner, the concept of presence often changes. Most people associate presence with instant messaging (IM &quot;buddy lists&quot;) the status of individuals is identified. But, in many business process applications, what is important is finding someone with a certain skill. In these environments, presence identifies available skills or capabilities.\r\nThis &quot;business process&quot; approach to integrating UC functionality can result in bottom-line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.\r\n<span style=\"font-weight: bold;\">Related concepts</span>\r\nUnified communications &amp; collaboration (UCC) is the integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities. Before this fusion of communications and collaboration tools into a single platform, enterprise collaboration service vendors and enterprise communications service vendors offered distinctly different solutions. Now, collaboration service vendors also offer communications services, and communications service providers have developed collaboration tools.\r\nUnified communications &amp; collaboration as a service (UCCaaS) is cloud-based UCC platforms. Compared to premises-based UCC solutions, UCCaaS platforms offer enhanced flexibility and scalability due to the SaaS subscription model.\r\nUnified communications provisioning is the act of entering and configuring the settings for users of phone systems, instant messaging, telepresence, and other collaboration channels. Provisioners refer to this process as making moves, adds, changes, and deletes or MAC-Ds.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Unified_Communications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1084,"logoURL":"https://old.roi4cio.com/fileadmin/content/OmReports.png","logo":true,"scheme":false,"title":"omReports®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omreportsr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: justify;\">Функции omReports®</p>\r\n<ul> <li>Просмотр итогов взаимодействия для каждого канала</li> <li>Отчеты, выпущенные на ежедневной, недельной и ежемесячной основе</li> <li>Определите области для повышения автоматизации</li> <li>Применить дополнительные критерии поиска, чтобы сузить результаты и анализ</li> </ul>","shortDescription":"Omilia - веб-модуль автоматического создания отчетов, в котором представлены статистические данные об использовании приложения, что позволяет анализировать взаимодействие пользователей и измерять KPI","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omReports®","keywords":"области, повышения, omReports®, автоматизации, Просмотр, недельной, ежемесячной, основе","description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: just","og:title":"omReports®","og:description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: just","og:image":"https://old.roi4cio.com/fileadmin/content/OmReports.png"},"eventUrl":"","translationId":7052,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":225,"title":"End-User Query, Reporting, and Analysis","alias":"end-user-query-reporting-and-analysis","description":" Class systems of Query &amp; Reporting are designed to form queries to information systems in user terms, as well as their execution, integration of data from different sources, viewing data with the possibilities of detailing and summarizing and building full-fledged reports, both on-screen and printed. Visualization of query results can be presented to the user in various forms - flat or multidimensional tables, graphs, charts, various specialized interfaces.\r\nEnd-user tools for querying and building reports are delivered in two ways:\r\n<ul><li>as part of OLAP-systems</li><li>in the form of specialized Query &amp; Reporting</li></ul>\r\nVirtually every OLAP class system is equipped with Query &amp; Reporting. These funds can be either embedded in the main product or separated into a separate product.\r\nThere are also specialized systems for generating and distributing reports. At the same time, these systems incorporate their own OLAP-means. Therefore, to draw a clear line between OLAP-systems and systems of class Query &amp; Reporting is almost impossible.","materialsDescription":" <span style=\"font-weight: bold; \">What are the reporting tools?</span>\r\nReporting tools are widely used to support decision making and to measure organizational and team performance. Companies use them for financial consolidation, for evaluation of strategies and policies and often just for plain reporting. Today most of these tools are integrated with Business Intelligence tools.\r\n<span style=\"font-weight: bold; \">What are the advantages of these tools for your organization?</span>\r\nReporting tools allow companies to create attractive reports easily. In tabular or graphical format. With data from Excel, a data warehouse or the organization’s ERP system. With the reports containing the right information, people are able to manage and improve the business processes more easily.\r\n<span style=\"font-weight: bold; \">Which reporting tools are available in the market?</span>\r\nThere are many Business Intelligence Reporting tools in the market available. This list of reporting tools shows you a complete overview of all the major tools currently available and thoroughly studied by our industry analysts. To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. Reports analyze data and are designed to calculate and present data in a more formal form.\r\nTypically, a query finds information in the database for you, and a report is a more powerful way to display and analyze information about the accounts or log entries you want to view.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/End-User_Query__Reporting__and_Analysis.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1348,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Zendesk.png","logo":true,"scheme":false,"title":"Zendesk Talk","vendorVerified":0,"rating":"1.00","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":1,"alias":"zendesk-talk","companyTitle":"Zendesk","companyTypes":["supplier","vendor"],"companyId":4140,"companyAlias":"zendesk","description":"<span style=\"font-weight: bold;\">Smooth operator</span>\r\nTalk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow.\r\n\r\n<span style=\"font-weight: bold;\">Text by Zendesk</span>\r\n<ul><li><span style=\"font-weight: bold;\">Skip the small talk.</span> For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history. Best of all, there’s no coding or additional software required.</li><li><span style=\"font-weight: bold;\">Keep in touch.</span> Having the right tools is the key to keeping phone support running smoothly. Talk offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change.</li><li><span style=\"font-weight: bold;\">Come as you are.</span> Talk is a VoIP system, so setup only takes a few minutes. There’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">The basics</span>\r\n<ul><li><span style=\"font-weight: bold;\">Local and toll-free numbers. </span>Choose a toll free or local number from over 40 countries or port in an existing number.</li><li><span style=\"font-weight: bold;\">Inbound and outbound calling. </span>Receive unlimited inbound calls from customers. Follow up or provide proactive support with outbound calls.</li><li><span style=\"font-weight: bold;\">Unlimited concurrent calls.</span> Make and receive unlimited concurrent calls to support multiple conversations with one phone number.</li><li><span style=\"font-weight: bold;\">Voicemail.</span> Allow customers to leave voicemails that create tickets with optional transcriptions. Create custom triggers and workflows for quick follow-up and resolution.</li><li><span style=\"font-weight: bold;\">Customized greetings.</span> Offer branded or localized experiences with multiple greetings for different brands, departments and phone numbers. Record new messages or upload existing audio files for voicemail greetings, available agents, wait, hold and IVR messages.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Making and taking calls</span>\r\n<ul><li>Browser-based. Answer or make calls in the Zendesk browser, without any additional phone hardware or equipment.</li><li>Forward to phone. Forward calls to an external number, providing agents the flexibility to take calls from mobile phones or landlines.</li><li>Automatic ticket creation. Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution.</li><li>Warm transfer. Warm transfer lets agents consult with a new agent before handing off, to make sure the receiving agent is available and ready to help.</li><li>Call control. Mute and unmute as needed from the call console. Place a caller on hold from the call console to consult with another agent or track down other information.</li><li>Call recording. Record inbound and outbound calls for easy reference, troubleshooting and QA.</li><li>Caller ID and history. Automatically surface customer details, including full interaction history from previous emails, chats and other channels, for seamless and personal support.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Routing and queueing calls</span>\r\n<ul><li>IVR systems. Route customers to the right agent or department and provide recorded responses for frequently asked questions with multi-level interactive voice response (IVR) systems.</li><li>Group routing. Group routing directs calls to specific groups or a set of groups in Zendesk, so that callers are connected with the right agent.</li><li>Round-robin routing. Ensure that calls are always routed to an available agent rather than being lost or sent to voicemail and evenly distributed among support team members.</li><li>Call queues. Set a maximum wait time and queue size to determine how many incoming callers will be kept waiting for an available agent. New calls that exceed the limits are directed to voicemail.</li><li>Business hours. Define business hours to let customers know your phone support availability. Calls received outside of business hours are sent to voicemail.</li><li>Callback from queue. Allow customers to request a callback instead of waiting in a queue for a live agent.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Text</span>\r\n<ul><li>Local and toll-free numbers. Choose a toll-free or local number for text support. Where available, use the same phone number for Talk and Text.</li><li>Inbound SMS. Receive and respond to inbound text (SMS, or short message service) messages from customers. Inbound texts automatically create tickets, and agent replies are sent as texts.</li><li>Inbound MMS. Receive inbound MMS (multimedia messaging service) so customers can send you photos and emojis.</li><li>Outbound SMS.&nbsp;Send outbound texts in response to your customers’ texts, or create tickets to send proactive outbound texts using triggers and notifications.</li><li>SMS notifications. Use triggers to automatically send SMS notifications to customers or agents based on ticket actions.</li><li>Support workflow. Apply time-saving tools like macros, triggers, and other business automations — so you can scale up your text support easily.</li><li>Views and Reporting. Text is a channel inside Zendesk Support, so you can manage text support with views and ticket-level reporting.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Monitoring and Reporting</span>\r\n<ul><li>Real-time dashboards. Zendesk supports real-time decisions with real-time call data. Interactive dashboards crunch team data down to a granular level, including wait time, hold time, and abandoned calls, so managers can adapt in-the-moment to fluctuations in call volume.</li><li>Advanced analytics. Track and measure operational performance. Insights help you understand how voice support fits into your multi-channel support strategy.</li><li>Call monitoring and barging. Ensure call quality and train agents – managers may listen or &quot;barge&quot; into ongoing calls between customers and agents.</li></ul>\r\n\r\n<span style=\"font-weight: bold;\">Reliability and Services</span>\r\n<ul><li>Failover. Failover automatically forwards incoming calls to an alternate number in the unlikely event of a Zendesk outage, ensuring important calls always come through.</li><li>Global Low Latency. Zendesk Talk is built on enterprise-grade technology with Global Low Latency (GLL) architecture and redundant, clustered architecture for enhanced reliability and high availability.</li><li>Talk Usage 99.95% SLA. We back our 99.95% usage SLA with service credits and help teams troubleshoot and prevent outages with monthly diagnostics.</li><li>Twilio infrastructure. Zendesk Talk is built on the Twilio cloud communication platform. Twilio is a leading IaaS company that powers communications for companies including WalMart, Coca-Cola, Uber and Salesforce.com.</li></ul>","shortDescription":"Zendesk Talk will support you at every stage of your call center development. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. \r\n\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Zendesk Talk","keywords":"calls, with, support, Zendesk, customers, agent, from, agents","description":"<span style=\"font-weight: bold;\">Smooth operator</span>\r\nTalk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all othe","og:title":"Zendesk Talk","og:description":"<span style=\"font-weight: bold;\">Smooth operator</span>\r\nTalk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all othe","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Zendesk.png"},"eventUrl":"","translationId":1349,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term &quot;contact center&quot; (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png"},{"id":337,"title":"Sales","alias":"sales","description":" Sales are activities related to selling or the number of goods or services sold in a given targeted time period.\r\nThe seller, or the provider of the goods or services, completes a sale in response to an acquisition, appropriation, requisition, or a direct interaction with the buyer at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The seller, not the purchaser, typically executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including salesclerk, shop assistant, and retail clerk.\r\nIn common law countries, sales are governed generally by the common law and commercial codes. In the United States, the laws governing sales of goods are somewhat uniform to the extent that most jurisdictions have adopted Article 2 of the Uniform Commercial Code, albeit with some non-uniform variations.\r\nA person or organization expressing an interest in acquiring the offered item of value is referred to as a potential buyer, prospective customer, or prospect. Buying and selling are understood to be two sides of the same &quot;coin&quot; or transaction. Both seller and buyer engage in a process of negotiation to consummate the exchange of values. The exchange, or selling, process has implied rules and identifiable stages. It is implied that the selling process will proceed fairly and ethically so that the parties end up nearly equally rewarded. The stages of selling, and buying, involve getting acquainted, assessing each party's need for the other's item of value, and determining if the values to be exchanged are equivalent or nearly so, or, in buyer's terms, &quot;worth the price&quot;. Sometimes, sellers have to use their own experiences when selling products with appropriate discounts.\r\nAlthough the skills required are different, from a management viewpoint, sales is a part of marketing. Sales often form a separate grouping in a corporate structure, employing separate specialist operatives known as salespersons (singular: salesperson). Selling is considered by many to be a sort of persuading &quot;art&quot;. Contrary to popular belief, the methodological approach of selling refers to a systematic process of repetitive and measurable milestones, by which a salesman relates his or her offering of a product or service in return enabling the buyer to achieve their goal in an economic way.","materialsDescription":" <span style=\"font-weight: bold;\">What's the Difference Between Sales and Marketing?</span>\r\nSales and Marketing: two terms we often hear together when working with mid-size companies. In some ways, this is logical because the two need to work together. But in fact, Sales and Marketing are two very different functions and require very different skills.\r\nBusiness leaders know what Operations are; they make stuff. They know what Accounting is; they record and control the money. And they know what Sales do; they sell stuff. So if you are not making stuff, selling stuff, or recording the money—what is marketing and why do you need it?\r\nWhat's the difference between Sales and Marketing? To answer this question, let's define what Sales and Marketing are separately and how they support one another.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">What is Marketing? Aligning with Customers, Now and for the Future</span></span>\r\nA key job of Marketing is to understand the marketplace from the perspective of the customer looking back towards the company and helping lead the company where it should be in the future. Marketing’s job is to direct the organization toward the segments, or groups of customers and channels where the company can profitably compete. It should help the organization see how it needs to modify its product offerings, pricing, and communication so that it meets the needs of the distribution channel or end customers.\r\nMarketing also needs to convert the market understanding into tools and tactics to attract the market, build (often digital) relationships, and develop leads. Without Sales, Marketing efforts run short. Marketing directs Sales as to where they should be hunting and what ammo to use. Note, however, that if Marketing becomes a sales support function focused only on the now, the future can become lost.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Without Marketing, Sales Suffers</span></span>\r\nNot even the best hunter can bring home dinner if they are shooting blanks at decoys. Markets are constantly changing. The job of marketing is to stay ahead of the changes and help the hunters see where they should be hunting and provide them with the right ammunition. If Marketing is only focused on delivering the ammunition for today, nobody will see where the industry is moving or where the company needs to hunt next. This limits growth not only for Sales and Marketing but also for your entire organization.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Can You be Both Sales and Marketing?</span></span>\r\nIn all my years, working for companies that ranged from Fortune 100 to mid-size companies I have never met anyone who was really good at both sales and marketing. I have held the title of VP of Sales and Marketing, managing a 500 person sales and merchandising force. I was really a marketing person with sales authority. The skills required to focus on the now and the push of sales are different. In many ways, they are contrary to the skills of looking to the future and the customer perspective of marketing.\r\nEvery Sales organization feels they have a good understanding of their customers. But every Sales conversation with a customer has a sales transaction lurking in the background. Therefore, customers can never be completely open about their needs and want when talking to a sales person.\r\nFor a company to really grow, someone must have the job of looking out the window towards where the company needs to go in the future. For many companies, this is the job of the CEO and Sales hires someone to do some sales support and gives them a marketing title. But as companies grow, the job of CEO starts to become a full-time job in itself and the strategic role of Marketing gets short-changed. A study of mid-size companies by the University of Texas showed that companies that separated the roles of Marketing and Sales were much more likely to grow faster than the industry average.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Sales and Marketing: Today and the Future</span></span>\r\nSales need to be focused on the now. You can’t run a company unless your sales team is focused on bringing in today’s business. But you can’t really ask your Sales leaders where the company should go next and to develop the 18-month plan to get there without losing focus on today’s revenue. Besides, if your sales executive was really good at developing future-focused business strategies and tying that strategy to the plans and tools of marketing to make it happen, they would be a marketing person and not a now-focused sales person.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Sales.png"},{"id":341,"title":"Customer Service","alias":"customer-service","description":" Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of in-person interaction, a phone call, self-service systems, or by other means.\r\nCustomer service is an important part of maintaining ongoing client relationships, which is key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels.\r\nMost successful businesses recognize the importance of providing outstanding customer service. Courteous and empathetic interaction with a trained customer service representative can mean the difference between losing or retaining a customer.\r\nWhen problems arise, customers should receive timely attention to the issue. Prompt attention to emails and phone calls is critical to maintaining good relations. Requiring customers to stand in long lines or sit on hold can sour an interaction before it begins.\r\nIdeally, customer service should be a one-stop endeavor for the consumer. For example, if a customer calls a helpline regarding a problem with a product, the customer service representative should follow through with the customer until the issue is fully resolved.\r\nThis may entail scheduling appointments with in-person repair personnel if the problem cannot be resolved on the phone, or transferring a call to skilled technicians in another department. Proactively following up with the customer to ensure that he or she is fully satisfied is another smart move.","materialsDescription":" What are customer service standards?\r\nCustomer service standards are an internal corporate set of rules governing the company's customer service activities, an algorithm for communicating with customers, and general standards for responding to unusual situations. The standard of customer service is an integral part of the corporate standard of the company.\r\nFunctions of customer service standards:\r\n<ol><li>To order. The client does not encounter problems, does not see them, which means that he is confident that all the staff without exception are professionals who know their business.</li><li>To control. It is difficult to assess and monitor the work of each manager if there are no clear criteria for evaluation. At the same time, the implementation of the sales plan cannot be the only parameter of the assessment; you need to know whether the manager of customer service standards adopted in this company adheres.</li><li>To adapt. Among other things, the availability of customer service standards simplifies the procedure.</li></ol>\r\nCustomer service standards are effective if the customer does not see the difference between the work of two (or more) managers, and sees only “proprietary” service, always the same, regardless of any external factors or circumstances. The customer service standard, which has been tested in practice, backed up by experience (perhaps even someone else's), created on the basis of analytical studies and recognized methods, can be called &quot;gold&quot;. It allows you to increase profits, improve the image of the company, attract new customers.\r\nCustomer service standards are an important part of the company's brand. But, in addition, the standards are necessary and other units, in particular, the department to work with staff. Therefore, their development must take into account the needs of all interested services of the company.\r\n<span style=\"font-weight: bold; \">What is the purpose of introducing customer service standards in the company?</span>\r\nThe objectives of implementing the standards are as follows:\r\n<ul><li>For employees with experience: minimize the number of erroneous and unnecessary actions. The result of this will be saving time of each employee (no errors - no need to spend time correcting them). And, as a result, increased productivity.</li><li>For novice employees: customer service standards allow you to transfer the necessary knowledge in the most concise manner and in a short time.</li><li>For the company: the abolition of dependence on the old-timers. Not all employees who have worked in the company for many years (or even since the day of foundation) are able to resist the so-called star disease. Having knowledge and experience, a person loses the ability to objectively evaluate his work, he begins to think that he is the best manager in the company. It can end very badly - in the event of dismissal, such an employee will take the base, and turn clients against the company. Standards for customer service are needed to ensure that all employees can be assessed on a single scale, based on the actual benefits they bring to the company, as well as the attitude of the employee to the company.</li><li>For the company: the uniformity of control activities of managers. Standards are unequivocal, exclude double interpretations, and therefore cannot cause controversy about the rightness of an employee or employer.</li><li>For managers: the standards of uniform customer service are the same for all managers, and this makes it possible to make the pay of each manager absolutely transparent and intelligible. Realizing that there will be no double interpretations, the manager may not be afraid that he will be paid less than expected - all his mistakes and achievements are immediately visible and understandable.</li></ul>\r\n<span style=\"font-weight: bold; \">The application of service standards allows you:</span>\r\n<ul><li>to develop a company style in dealing with clients;</li><li>to increase the effectiveness of the work of managers with new customers;</li><li>to bring the quality of communication with customers to a higher level;</li><li>to create a positive opinion of the company about the company, so that it can be recommended to its acquaintances, thus increasing the number of potential and then real customers;</li><li>to minimize conflicts between the manager and the customer;</li><li>to develop a technology for training newcomers;</li><li>to transfer the assessment of the work of the manager from the subjective to the objective, transparent and understandable to everyone;</li><li>to establish a procedure for controlling the work of personnel;</li><li>to increase the motivation of managers to work.</li></ul>\r\n<span style=\"font-weight: bold;\">Benefits of applying service standards</span>\r\n<ul><li>The accumulation of experience: the entire base focuses on the company, and not on the hands of managers, &quot;old-timers.&quot; Thus, the departure of one or several “old” employees does not become a “natural disaster” for the company.</li><li>Motivation, analysis and control: customer service standards make it possible to develop a transparent scheme of managers' motivation based on a clear, almost mathematical analysis of their work. The sales process is optimized.</li><li>Setting goals. With the help of standards, the company has the ability to set clear, reasonable plans. This allows you to keep the atmosphere in the team friendly and stable, and the lack of &quot;muffled&quot; tasks - to increase the loyalty of managers to the company.</li><li>Standards of customer service is a fairly mobile system that allows you to immediately detect errors in working with clients and quickly eliminate them. In addition, at any stage of working with a client, the head of the sales department can intervene in the process, noticing an error in the work of the manager, and even be proactive in order to prevent an error to which the manager is heading.</li><li>Quick and easy start for beginners. Customer service standards are actually a knowledge base, collected, analyzed, and streamlined. Such information is easily transmitted and assimilated by beginners, which means that the beginner quickly gets to work and starts to make a profit. In addition, a newbie will not spoil relations with a client by awkward actions, since he already knows what to do in any conflict and problem situations.</li><li>Customer confidence. Customer service standards allow the latter to feel confident in the company - no matter where the customer is, he will always easily recognize “his” company by brand features and can be absolutely sure that in a small town they will be served as qualitatively as in a million-plus city, because that the company is well aware of their work. So, such a company can be trusted.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Customer_Service.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1458,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png","logo":true,"scheme":false,"title":"eepNLUStudio® - Developer Tools","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"eepnlustudior-developer-tools","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"Способность развивать\r\nС помощью deepNLUStudio® вы можете создавать, управлять и редактировать диалоговые сценарии в течение нескольких минут, а также создавать расширенные диалоги для управления потоком беседы с клиентами.","shortDescription":"Создавайте уникальные приложения для естественного языка для обслуживания клиентов с использованием очень привлекательных пользовательских впечатлений и человекоподобных диалоговых взаимодействий.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"eepNLUStudio® - Developer Tools","keywords":"создавать, eepNLUStudio®, беседы, потоком, управления, диалоги, расширенные, также","description":"Способность развивать\r\nС помощью deepNLUStudio® вы можете создавать, управлять и редактировать диалоговые сценарии в течение нескольких минут, а также создавать расширенные диалоги для управления потоком беседы с клиентами.","og:title":"eepNLUStudio® - Developer Tools","og:description":"Способность развивать\r\nС помощью deepNLUStudio® вы можете создавать, управлять и редактировать диалоговые сценарии в течение нескольких минут, а также создавать расширенные диалоги для управления потоком беседы с клиентами.","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png"},"eventUrl":"","translationId":7101,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1459,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png","logo":true,"scheme":false,"title":"DiaManT® Sentiment Analysis - Business Insights","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"diamantr-sentiment-analysis-business-insights","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"DiaManT® Sentiment Analysis сочетает в себе как акустические характеристики голоса клиента, так и то, что они говорят на естественном языке, для определения положительных, отрицательных или нейтральных чувств. Наблюдайте за драйверами за измеримыми оценками настроений клиентов и обнаруживайте и улучшайте репутацию бренда и получаете представление о настройках клиентов на услуг, продуктов, кампаний или других тем.\r\nИзмерить чувства и эмоции в разных сечениях вызовов, групп агентов и временных рамок.","shortDescription":"Воспользуйтесь прозрачностью 100% эффективности работы вашего виртуального агента и используйте большие данные, созданные DiaManT® для постоянного улучшения","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":17,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"DiaManT® Sentiment Analysis - Business Insights","keywords":"DiaManT®, Sentiment, клиентов, Analysis, обнаруживайте, настройках, репутацию, бренда","description":"DiaManT® Sentiment Analysis сочетает в себе как акустические характеристики голоса клиента, так и то, что они говорят на естественном языке, для определения положительных, отрицательных или нейтральных чувств. Наблюдайте за драйверами за измеримыми оценками на","og:title":"DiaManT® Sentiment Analysis - Business Insights","og:description":"DiaManT® Sentiment Analysis сочетает в себе как акустические характеристики голоса клиента, так и то, что они говорят на естественном языке, для определения положительных, отрицательных или нейтральных чувств. Наблюдайте за драйверами за измеримыми оценками на","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png"},"eventUrl":"","translationId":7102,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":750,"title":"Biometric Identification","alias":"biometric-identification","description":"<p itemprop=\"headline\">Biometric systems use people’s intrinsic physical characteristics to verify their identification. The characteristics that can be used by biometric systems include fingerprints, facial identification systems, voice recognition systems and in new developments – the analysis of DNA. Biometric security systems are applied wherever there is a need for personal identification where control of access to material objects or information is required.</p>\r\n<p itemprop=\"headline\" class=\"align-center\"><span style=\"font-weight: bold; \">Types of biometric identification</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">DNA Matching.</span> The identification of an individual using the analysis of segments from DNA.</li><li><span style=\"font-weight: bold; \">Ear.</span> The identification of an individual using the shape of the ear.</li><li><span style=\"font-weight: bold; \">Eyes - Iris Recognition.</span> The use of the features found in the iris to identify an individual.</li><li><span style=\"font-weight: bold; \">Eyes - Retina Recognition.</span> The use of patterns of veins in the back of the eye to accomplish recognition.</li><li><span style=\"font-weight: bold; \">Face Recognition. </span>The analysis of facial features or patterns for the authentication or recognition of an individuals identity. Most face recognition systems either use eigenfaces or local feature analysis.</li><li><span style=\"font-weight: bold; \">Fingerprint Recognition.</span> The use of the ridges and valleys (minutiae) found on the surface tips of a human finger to identify an individual.</li><li><span style=\"font-weight: bold; \">Finger Geometry Recognition.</span> The use of 3D geometry of the finger to determine identity.</li><li><span style=\"font-weight: bold; \">Gait.</span> The use of an individuals walking style or gait to determine identity.</li><li><span style=\"font-weight: bold; \">Odour. </span>The use of an individuals odor to determine identity.</li><li><span style=\"font-weight: bold; \">Hand Geometry Recognition. </span>The use of the geometric features of the hand such as the lengths of fingers and the width of the hand to identify an individual.</li><li><span style=\"font-weight: bold; \">Typing Recognition. </span>The use of the unique characteristics of a persons typing for establishing identity.</li><li><span style=\"font-weight: bold; \">Hand Vein Recognition. </span>Vein recognition is a type of biometrics that can be used to identify individuals based on the vein patterns in the human finger or palm.</li><li><span style=\"font-weight: bold; \">Voice - Speaker Identification. </span>Identification is the task of determining an unknown speaker’s identity. Speaker identification is a 1:N (many) match where the voice is compared against N templates. Speaker identification systems can also be implemented covertly without the user’s knowledge to identify talkers in a discussion, alert automated systems of speaker changes, check if a user is already enrolled in a system, etc.</li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Voice - Speaker Verification/Authentication.</span>The use of the voice as a method of determining the identity of a speaker for access control. If the speaker claims to be of a certain identity and the voice is used to verify this claim. Speaker verification is a 1:1 match where one speaker’s voice is matched to one template (also called a “voice print” or “voice model”). Speaker verification is usually employed as a “gatekeeper” in order to provide access to a secure system (e.g.: telephone banking). These systems operate with the user’s knowledge and typically require their cooperation.</span></li><li> <span style=\"font-weight: bold; \">Signature Recognition.</span> The authentication of an individual by the analysis of handwriting style, in particular the signature. There are two key types of digital handwritten signature authentication, Static and Dynamic. Static is most often a visual comparison between one scanned signature and another scanned signature, or a scanned signature against an ink signature. Technology is available to check two scanned signatures using advances algorithms. Dynamic is becoming more popular as ceremony data is captured along with the X,Y,T and P Coordinates of the signor from the signing device. This data can be utilised in a court of law using digital forensic examination tools, and to create a biometric template from which dynamic signatures can be authenticated either at time of signing or post signing, and as triggers in workflow processes.</li></ul>\r\n<br /><br />","materialsDescription":"<h1 class=\"align-center\"> Biometric Identification or Biometric Authentication?<span style=\"font-weight: bold; \"><br /></span></h1>\r\n<span style=\"font-weight: bold; \">Biometric identification</span> answers the question “who are you” and can be applied to both physical and digital scenarios. It is an established solution that is being used in many applications including law enforcement, defense, and border control.\r\nBiometric identification system usually applies to a situation where an organization needs to identify a person. The organization captures a biometric from that individual and then searches a biometric id system repository in an attempt to correctly identify the person. The biometric repository could be managed by a law enforcement agency, such as the Integrated Automated Fingerprint System (IAFIS) run by the FBI in the USA, or be part of a national identity system like India’s UIDAI system.\r\n<span style=\"font-weight: bold; \">Biometric authentication </span>asks the question “can you prove who you are” and is predominantly related to proof of identity in digital scenarios. A <span style=\"font-size:10pt; font-family:Arial; font-style:normal; \">biometric identity verification</span>system will challenge someone to prove their identity and the person has to respond in order to allow them access to a system or service.\r\nBiometric authentication involves use of a factor that is something a person is – a biometric identifier from a person can include a fingerprint, their voice, face, or even their behavior. This biometric is indexed against other identifiers, such as a user id or employee number, with the identifier being matched against a single stored biometric template – one-to-one match.\r\n<h1 class=\"align-center\">Where is biometric identification technology used?</h1>\r\nHistorically, applications using have been predominantly initiated by authorities for military access control, criminal or civil identification under a tightly regulated legal and technical framework. \r\nToday, sectors, including banking, retail, and mobile commerce, are demonstrating a real appetite for the benefits of biometric identity systems.<br />Most importantly, awareness and acceptance have been boosted in the past seven years, as millions of smartphone users are unlocking their phones with a fingerprint or a face. The most typical use cases of biometric technologies are:\r\n<ul><li>Law enforcement and public security (criminal/suspect identification)</li><li>Military (enemy/ally identification)</li><li>Border, travel, and migration control (traveler/migrant/passenger identification)</li><li>Civil identification (citizen/resident/voter identification)</li><li>Healthcare and subsidies (patient/beneficiary/healthcare professional identification)</li><li>Physical and logical access (owner/user/employee/contractor/partner identification)</li><li>Commercial applications (consumer/customer identification)</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Biometric_Identification.png"},{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1461,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png","logo":true,"scheme":false,"title":"Голосовая биометрия DiaManT®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"golosovaja-biometrija-diamantr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"Клиенты свободно говорят в разговоре на естественном языке с DiaManT®, в то время как deepVB® использует биометрические функции голосовой печати для аутентификации клиентов в фоновом режиме, поскольку они говорят\r\n<ul><li>Аутентификация вызывающего абонента внутри IVR</li><li>Нет необходимости в специальной парольной фразе</li><li>Нет необходимости в активной проверке подлинности</li><li>Уменьшает время ожидания Live-Agent-Talk-Time</li><li>Интегрирует голосовую биометрию + вопросы безопасности</li></ul>\r\nКак работает deepVB®\r\nАутентификация пользователя выполняется в режиме реального времени в фоновом режиме с помощью подсчета соответствия голосовой печати динамиков, с первого шага диалога и на каждом шаге до разговора.\r\n\r\nПосле того, как пользователь начнет звонок с DiaManT® ...\r\ndeepASR® отображает голос говорящего, и, если имеется достаточное количество аудио , он вычисляет речевую запись динамика в реальном времени\r\nDiaManT® сравнивает текущую голосовую запись динамика с проверенной речевой записью, хранящейся в базе данных\r\nСравнение дает результат проверки в виде «показателя достоверности bioSV»,\r\nПоказатель&nbsp;достоверности&nbsp;bioSV используется DiaManT® для ведения беседы с клиентом в соответствии с бизнес-логикой; предоставлять самообслуживание, передавать живому агенту или задавать дополнительные традиционные вопросы безопасности","shortDescription":"Голосовая биометрия DiaManT® - пассивная голосовая биометрия IVR ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Голосовая биометрия DiaManT®","keywords":"DiaManT®, режиме, необходимости, вопросы, безопасности, времени, Аутентификация, динамика","description":"Клиенты свободно говорят в разговоре на естественном языке с DiaManT®, в то время как deepVB® использует биометрические функции голосовой печати для аутентификации клиентов в фоновом режиме, поскольку они говорят\r\n<ul><li>Аутентификация вызывающего абонента вн","og:title":"Голосовая биометрия DiaManT®","og:description":"Клиенты свободно говорят в разговоре на естественном языке с DiaManT®, в то время как deepVB® использует биометрические функции голосовой печати для аутентификации клиентов в фоновом режиме, поскольку они говорят\r\n<ul><li>Аутентификация вызывающего абонента вн","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png"},"eventUrl":"","translationId":7103,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":750,"title":"Biometric Identification","alias":"biometric-identification","description":"<p itemprop=\"headline\">Biometric systems use people’s intrinsic physical characteristics to verify their identification. The characteristics that can be used by biometric systems include fingerprints, facial identification systems, voice recognition systems and in new developments – the analysis of DNA. Biometric security systems are applied wherever there is a need for personal identification where control of access to material objects or information is required.</p>\r\n<p itemprop=\"headline\" class=\"align-center\"><span style=\"font-weight: bold; \">Types of biometric identification</span></p>\r\n<ul><li><span style=\"font-weight: bold; \">DNA Matching.</span> The identification of an individual using the analysis of segments from DNA.</li><li><span style=\"font-weight: bold; \">Ear.</span> The identification of an individual using the shape of the ear.</li><li><span style=\"font-weight: bold; \">Eyes - Iris Recognition.</span> The use of the features found in the iris to identify an individual.</li><li><span style=\"font-weight: bold; \">Eyes - Retina Recognition.</span> The use of patterns of veins in the back of the eye to accomplish recognition.</li><li><span style=\"font-weight: bold; \">Face Recognition. </span>The analysis of facial features or patterns for the authentication or recognition of an individuals identity. Most face recognition systems either use eigenfaces or local feature analysis.</li><li><span style=\"font-weight: bold; \">Fingerprint Recognition.</span> The use of the ridges and valleys (minutiae) found on the surface tips of a human finger to identify an individual.</li><li><span style=\"font-weight: bold; \">Finger Geometry Recognition.</span> The use of 3D geometry of the finger to determine identity.</li><li><span style=\"font-weight: bold; \">Gait.</span> The use of an individuals walking style or gait to determine identity.</li><li><span style=\"font-weight: bold; \">Odour. </span>The use of an individuals odor to determine identity.</li><li><span style=\"font-weight: bold; \">Hand Geometry Recognition. </span>The use of the geometric features of the hand such as the lengths of fingers and the width of the hand to identify an individual.</li><li><span style=\"font-weight: bold; \">Typing Recognition. </span>The use of the unique characteristics of a persons typing for establishing identity.</li><li><span style=\"font-weight: bold; \">Hand Vein Recognition. </span>Vein recognition is a type of biometrics that can be used to identify individuals based on the vein patterns in the human finger or palm.</li><li><span style=\"font-weight: bold; \">Voice - Speaker Identification. </span>Identification is the task of determining an unknown speaker’s identity. Speaker identification is a 1:N (many) match where the voice is compared against N templates. Speaker identification systems can also be implemented covertly without the user’s knowledge to identify talkers in a discussion, alert automated systems of speaker changes, check if a user is already enrolled in a system, etc.</li><li><span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold; \">Voice - Speaker Verification/Authentication.</span>The use of the voice as a method of determining the identity of a speaker for access control. If the speaker claims to be of a certain identity and the voice is used to verify this claim. Speaker verification is a 1:1 match where one speaker’s voice is matched to one template (also called a “voice print” or “voice model”). Speaker verification is usually employed as a “gatekeeper” in order to provide access to a secure system (e.g.: telephone banking). These systems operate with the user’s knowledge and typically require their cooperation.</span></li><li> <span style=\"font-weight: bold; \">Signature Recognition.</span> The authentication of an individual by the analysis of handwriting style, in particular the signature. There are two key types of digital handwritten signature authentication, Static and Dynamic. Static is most often a visual comparison between one scanned signature and another scanned signature, or a scanned signature against an ink signature. Technology is available to check two scanned signatures using advances algorithms. Dynamic is becoming more popular as ceremony data is captured along with the X,Y,T and P Coordinates of the signor from the signing device. This data can be utilised in a court of law using digital forensic examination tools, and to create a biometric template from which dynamic signatures can be authenticated either at time of signing or post signing, and as triggers in workflow processes.</li></ul>\r\n<br /><br />","materialsDescription":"<h1 class=\"align-center\"> Biometric Identification or Biometric Authentication?<span style=\"font-weight: bold; \"><br /></span></h1>\r\n<span style=\"font-weight: bold; \">Biometric identification</span> answers the question “who are you” and can be applied to both physical and digital scenarios. It is an established solution that is being used in many applications including law enforcement, defense, and border control.\r\nBiometric identification system usually applies to a situation where an organization needs to identify a person. The organization captures a biometric from that individual and then searches a biometric id system repository in an attempt to correctly identify the person. The biometric repository could be managed by a law enforcement agency, such as the Integrated Automated Fingerprint System (IAFIS) run by the FBI in the USA, or be part of a national identity system like India’s UIDAI system.\r\n<span style=\"font-weight: bold; \">Biometric authentication </span>asks the question “can you prove who you are” and is predominantly related to proof of identity in digital scenarios. A <span style=\"font-size:10pt; font-family:Arial; font-style:normal; \">biometric identity verification</span>system will challenge someone to prove their identity and the person has to respond in order to allow them access to a system or service.\r\nBiometric authentication involves use of a factor that is something a person is – a biometric identifier from a person can include a fingerprint, their voice, face, or even their behavior. This biometric is indexed against other identifiers, such as a user id or employee number, with the identifier being matched against a single stored biometric template – one-to-one match.\r\n<h1 class=\"align-center\">Where is biometric identification technology used?</h1>\r\nHistorically, applications using have been predominantly initiated by authorities for military access control, criminal or civil identification under a tightly regulated legal and technical framework. \r\nToday, sectors, including banking, retail, and mobile commerce, are demonstrating a real appetite for the benefits of biometric identity systems.<br />Most importantly, awareness and acceptance have been boosted in the past seven years, as millions of smartphone users are unlocking their phones with a fingerprint or a face. The most typical use cases of biometric technologies are:\r\n<ul><li>Law enforcement and public security (criminal/suspect identification)</li><li>Military (enemy/ally identification)</li><li>Border, travel, and migration control (traveler/migrant/passenger identification)</li><li>Civil identification (citizen/resident/voter identification)</li><li>Healthcare and subsidies (patient/beneficiary/healthcare professional identification)</li><li>Physical and logical access (owner/user/employee/contractor/partner identification)</li><li>Commercial applications (consumer/customer identification)</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Biometric_Identification.png"},{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1462,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png","logo":true,"scheme":false,"title":"DNN Speech Recognition - deepASR®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"dnn-speech-recognition-deepasrr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"Благодаря запатентованному методу обучения и настройки Omilia, deepASR® способен достичь уровня ошибок Word Error Rates менее половины действующих поставщиков услуг.\r\nДля всех основных языков Omilia предлагает адаптированные акустические и языковые модели, которые охватывают акценты и диалектические вариации внутри страны.","shortDescription":"Сегодня наш движок отличается распознанием 11 языков, включая английский (США, Канада, Великобритания и Южная Африка), испанский, русский, польский, румынский, казахский, украинский и греческий.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":6,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"DNN Speech Recognition - deepASR®","keywords":"Omilia, deepASR®, всех, основных, языков, предлагает, адаптированные, акустические","description":"Благодаря запатентованному методу обучения и настройки Omilia, deepASR® способен достичь уровня ошибок Word Error Rates менее половины действующих поставщиков услуг.\r\nДля всех основных языков Omilia предлагает адаптированные акустические и языковые модели, кот","og:title":"DNN Speech Recognition - deepASR®","og:description":"Благодаря запатентованному методу обучения и настройки Omilia, deepASR® способен достичь уровня ошибок Word Error Rates менее половины действующих поставщиков услуг.\r\nДля всех основных языков Omilia предлагает адаптированные акустические и языковые модели, кот","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Omilia.png"},"eventUrl":"","translationId":7104,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"<span style=\"font-weight: bold;\">Voice</span> or <span style=\"font-weight: bold;\">speaker recognition </span>is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition has gained prominence and use with the rise of AI and intelligent assistants, such as Amazon's Alexa, Apple's Siri and Microsoft's Cortana.<br />Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks.\r\n<span style=\"font-weight: bold;\">Voice recognition technology on computers</span> requires that analog audio be converted into digital signals, known as analog-to-digital conversion. For a computer to decipher a signal, it must have a digital database, or vocabulary, of words or syllables, as well as a speedy means for comparing this data to signals. The speech patterns are stored on the hard drive and loaded into memory when the program is run. A comparator checks these stored patterns against the output of the A/D converter - an action called pattern recognition.\r\nIn practice, the size of a speech recognition system effective vocabulary is directly related to the random access memory capacity of the computer in which it is installed. A voice recognition program runs many times faster if the entire vocabulary can be loaded into RAM, as compared with searching the hard drive for some of the matches. \r\nWhile <span style=\"font-weight: bold;\">voice recognition technology </span>originated on PCs, it has gained acceptance in both business and consumer spaces <span style=\"font-weight: bold;\">on mobile devices and in home assistant products</span>. The popularity of smartphones opened up the opportunity to add voice recognition technology into consumer pockets, while home devices, like Google Home and Amazon Echo, brought voice recognition technology into living rooms and kitchens. Voice recognition, combined with the growing stable of internet of things sensors, has added a technological layer to many consumer products that previously lacked any smart capabilities.\r\nAs<span style=\"font-weight: bold;\"> uses for voice recognition technology</span> grow and more users interact with it, the companies implementing speak recognition software will have more data and information to feed into the neural networks that power voice recognition systems, thus improving the capabilities and accuracy of the automatic speech recognition products.<br />The uses for voice recognition have grown quickly as AI, machine learning and consumer acceptance have matured. In-home digital assistants from Google to Amazon to Apple have all implemented voice recognition software to interact with users. The way <span style=\"font-weight: bold;\">consumers use voice recognition technology</span> varies depending on the product, but it can include transcribing speech to text converter, setting up reminders, searching the internet, and responding to simple questions and requests, such as playing music or sharing weather or traffic information.\r\nThe government is also looking for ways to use voice recognition technology and voice identification for security purposes. The National Security Agency (the official U.S. cryptologic organization of the United States Intelligence Community under the Department of Defense) has used voice recognition systems dating back to 2004.<br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal;\">What is voice recognition?</span></h1>\r\n<p class=\"align-left\">Voice recognition is an alternative to typing on a keyboard. Put simply, you talk to the computer and your words appear on the screen. The software has been developed to provide a fast method of writing on a computer and can help people with a variety of disabilities. It is useful for people with physical disabilities who often find typing difficult, painful or impossible. Voice-recognition software can also help those with spelling difficulties, including users with dyslexia, because recognised words are almost always correctly spelled.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is voice recognition software?</span></h1>\r\n<p class=\"align-left\">Voice-recognition software programmes work by analysing sounds and converting them to text. Once correctly set up, the systems should recognise around 95% of what is said if you speak clearly. Several programmes are available that provide computer speech recognition. These systems have mostly been designed for Windows operating systems, however programmes are also available for Mac OS X. In addition to third-party software, there are also voice-recognition programmes built in to the operating systems of Windows Vista and Windows 7, 8, 10. Most specialist voice applications include the software, a microphone headset, a manual and a quick reference card. You connect the microphone to the computer, either into the soundcard or via a USB or similar connection.</p>\r\n<header><h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the types of speech recognition?</span></h1></header>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">There are two types of speech recognition.</span> One is called speaker–dependent and the other is speaker–independent. Speaker–dependent software is commonly used for dictation software, while speaker–independent software is more commonly found in telephone applications.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–dependent</span> software works by learning the unique characteristics of a single person's voice, in a way similar to voice recognition. New users must first &quot;train&quot; the voice recognition systems product by speaking to it, so the computer can analyze how the person talks. This often means users have to read a few pages of text to the computer before they can use the voice recogniser.<span style=\"font-weight: bold;\"></span></p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Speaker–independent</span> software is designed to recognize anyone's voice, so no training is involved. This means it is the only real option for applications such as interactive voice response systems — where businesses can't ask callers to read pages of text before using the system. The downside is that speaker–independent software is generally less accurate than speaker–dependent software.</p>\r\n<p class=\"align-left\">Voice recognition engines that are speaker independent generally deal with this fact by limiting the grammars they use. By using a smaller list of recognized words, the speech engine is more likely to correctly recognize what a speaker said.</p>\r\n<p class=\"align-left\">This makes speaker–independent software ideal for most IVR systems, and any application where a large number of people will be using the same system. Speaker dependent software is used more widely in dictation software, where only one person will use the system and there is a need for a large grammar.</p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the voice recognition applications?</span></h1>\r\n<p class=\"align-left\">The technology is gaining popularity in many areas and has been successful in the following:</p>\r\n<ul><li><span style=\"font-weight: bold;\">Device control. </span>Just saying &quot;OK Google&quot; to an Android phone fires up a system that is all ears to your voice commands.</li><li><span style=\"font-weight: bold;\">Car Bluetooth systems.</span> Many cars are equipped with a system that connects its radio mechanism to your smartphone through Bluetooth. You can then make and receive calls without touching your smartphone, and can even dial numbers by just saying them.</li><li><span style=\"font-weight: bold;\">Voice to speech transcription.</span> In areas where people have to type a lot, some intelligent software captures their spoken words and transcribe them into text. This is current in the certain word processing software. Voice transcription also works with visual voicemail.</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What is dictation software?</span></h1>\r\n<p class=\"align-left\"></p>\r\nWith the best dictation software, you can compose memos, emails, speeches, and other writing using voice translator speech to text. Some dictation apps also give you the power to control your computer or mobile device with spoken words, too, letting you open apps and navigate the web when you aren't able to or don't want to with your fingers. \r\n<p class=\"align-left\">Dictation apps have a variety of use cases. They're well known among the accessibility community, as not everyone has full and dexterous use of their fingers and hands for typing, moving a mouse, or tapping a touchscreen. They're also quite popular with productivity enthusiasts because once you get comfortable dictating, it's typically faster than typing. Dictating also enables multitasking. You can write while walking, cooking, or even breastfeeding.</p>\r\n<p class=\"align-left\">Some people also find that writing by dictating silences their internal editor. You might be more inclined to get all your thoughts out first and review them later, rather than revising ideas as you form them.</p>\r\n<p class=\"align-left\">In the last few years, dictation software has become more readily available, easier to use, and much less expensive. Also sometimes called voice-to-text apps or voice recognition apps, these tools turn your spoken words into writing on the screen quickly and accurately. </p>\r\n<p class=\"align-left\">Some best voice recognition software are standalone software programs while others are features that come inside other apps or operating systems. Take Google Docs Voice Typing, for example. It's a feature inside Google Docs, rather than a standalone app. You can use it to write in Google Docs as well as edit and format your text.<br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Voice_Recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"presenterCodeLng":"","productImplementations":[]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}