Netomi Platform
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Problems that solves

Low quality of customer service

High costs of routine operations

No automated business processes

No support for mobile and remote users

Low employee productivity

High costs of IT personnel

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs

Values

Reduce Costs

Enhance Staff Productivity

Improve Customer Service

Increase Customer Base

Expand Sales Geography

Support Customers

Enhance Competitive Ability

Netomi Platform

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and so on.

Description

Provide automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Introduce proactive, predictive care to resolve issues before they even happen. The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time. The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms, and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle, and contextual triggers to anticipate needs and solve customer issues before they happen. Netomi combines the best of the machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Sales Officer

Operational Manager

Sales Management

Marketing Management

Consultant

Organizational Features

Web-based customer portal

Mobile users

Internet access is available for employees

Social networks are used