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Problems that solves

No unified email system

No unified address book

No control over data access

Inability to forecast execution timelines

Poor timing of management decision making

Risk or Leaks of confidential information

Low quality of customer service

Non-existent or decentralized IT incidents' management

High costs of routine operations

No automated business processes

No control over implementation

Values

Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Support Decision Making

Ensure Compliance

Increase Customer Base

Generate Business Reports

Support Customers

Enhance Competitive Ability

Oracle CX Cloud

Oracle

150

Oracle CX Cloud connects every customer touchpoint to maximize sales channel use, improve lead conversion, quickly resolve customer inquiries, enhance customer loyalty, and increase revenue/margins.

About Product

Characteristics

Materials

Description

Leverage the built-in advanced technologies in Oracle’s suite of connected products. Understand your audience and deliver connected customer experiences (CX) through coordinated intelligence and personalized interactions. Deliver a smarter CX, because good enough is no longer good enough. Oracle Sales Cloud Oracle Sales Cloud leverages artificial intelligence (AI) to drive a proactive, data-driven sales operation that maximizes sales, productivity, and conversions. Why Oracle Sales Cloud? This leading sales force automation (SFA) solution delivers a much lower total cost of ownership (TCO) thanks to AI-powered:

Next-step recommendations
Smart call points
Predictive lead scoring
Opportunity guidance

Oracle Service Cloud With Oracle Service Cloud, SMBs can support their customers through a variety of channels, including low-cost self-service channels and next-generation contact centers. Why Oracle Service Cloud? Complete customer service solution that leverages deep-learning technologies to support:

Proactive engagement
Highly personalized self-service
Account health predictions for next-best service actions

Oracle Commerce Cloud Increase conversion rate, reduce overhead, and boost customer lifetime value (CLV) with Oracle Commerce Cloud. Smarter digital commerce awaits you. Why Oracle Commerce Cloud? Extensible SaaS platform that enables differentiated commerce experiences (for both B2B and B2C companies) through:

Highly personalized product recommendations
Targeted, “smarter” product promotions
Intelligent onsite search experiences

Oracle Loyalty Cloud Leverage the value of loyalty. Record, recognize, and reward desired customer behavior with Oracle Loyalty Cloud. Turn high-cost new customers into profitable brand loyalists. Why Oracle Loyalty Cloud? Connected, easy-to-use loyalty platform that improves share-of-wallet and profitability.

See 360-degree member profile
Match the right customer to the right loyalty program
Unify experiences across entire business

Oracle CPQ Cloud Accelerate sales and profitability by winning more deals through optimizing the configuration, quoting, and pricing (CPQ) process for your complex products and services. Why Oracle CPQ Cloud? Manage the ever-increasing complexities and demands on your growing business through:

Tailored product offerings with consolidated, automatic, real-time configuration rules
Better pricing discipline and margin management
Enhanced sales process visibility

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