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Such fears prevent some employees from expressing an opinion.","materialsDescription":" <span style=\"font-weight: bold;\">What does Online Survey mean?</span>\r\nAn online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics. People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. In contrast to traditional surveys, online surveys offer companies a way to sample a broader audience at a lower cost.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-online-surveys.png"}],"characteristics":[],"concurentProducts":[{"id":6728,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/surveymonkey_logo.png","logo":true,"scheme":false,"title":"SurveyMonkey","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"surveymonkey","companyTitle":"SVMK Inc.","companyTypes":["vendor"],"companyId":9298,"companyAlias":"svmk-inc","description":"Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.&nbsp; Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.\r\nOne of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.\r\nSurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.\r\nWith SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.\r\nAnd if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Benefits</span></p>\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Access surveys from any device</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Have access to world-class data security standards</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Share files with team without sharing passwords</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Customize your survey appearance</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Use survey quality metric to measure the quality and expected performance</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Diverse distribution methods available</span></span></li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Use AB test to compare two surveys</span></span></li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Main features of SurveyMonkey are:</span></p>\r\n<ul><li>&nbsp;&nbsp;&nbsp; Text analysis</li></ul>\r\n<ul><li>&nbsp;&nbsp;&nbsp; Survey Templates</li><li>&nbsp;&nbsp;&nbsp; SPSS integration</li><li>&nbsp;&nbsp;&nbsp; Skip Logic</li><li>&nbsp;&nbsp;&nbsp; Real-time results</li><li>&nbsp;&nbsp;&nbsp; Net Promoter Score</li><li>&nbsp;&nbsp;&nbsp; Filter and cross-tabbing</li><li>&nbsp;&nbsp;&nbsp; Export Results to Excel and PDF</li><li>&nbsp;&nbsp;&nbsp; Enterprise-grade features</li><li>&nbsp;&nbsp;&nbsp; Customizable Survey Links </li><li>&nbsp;&nbsp;&nbsp; Customizable Design Themes</li><li>&nbsp;&nbsp;&nbsp; Custom reporting</li><li>&nbsp;&nbsp;&nbsp; Custom branding</li><li>&nbsp;&nbsp;&nbsp; Consolidated account management</li><li>&nbsp;&nbsp;&nbsp; Answer Validation</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","shortDescription":"Use SurveyMonkey to drive your business forward by using our free online survey tool to capture the voices opinions of the people who matter most to you.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"SurveyMonkey","keywords":"","description":"Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conductin","og:title":"SurveyMonkey","og:description":"Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conductin","og:image":"https://old.roi4cio.com/fileadmin/user_upload/surveymonkey_logo.png"},"eventUrl":"","translationId":6728,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":816,"title":"Online surveys","alias":"online-surveys","description":" Online (Internet) surveys are becoming an essential research tool for a variety of research fields, including marketing, social and official statistics research. According to ESOMAR online survey research accounted for 20% of global data-collection expenditure in 2006. They offer capabilities beyond those available for any other type of self-administered questionnaire. Online consumer panels are also used extensively for carrying out surveys but the quality is considered inferior because the panelists are regular contributors and tend to be fatigued. However, when estimating the measurement quality (defined as product of reliability and validity) using a multitrait-mutlimethod approach (MTMM), some studies found a quite reasonable quality and even that the quality of a series of questions in an online opt-in panel (Netquest) was very similar to the measurement quality for the same questions asked in the European Social Survey (ESS), which is a face-to-face survey.\r\nSome studies have compared the quality of face-to-face surveys and/or telephone surveys with that of online surveys, for single questions, but also for more complex concepts measured with more than one question (also called Composite Scores or Index). Focusing only on probability-based surveys (also for the online ones), they found overall that the face-to-face (using show-cards) and web surveys have quite similar levels of measurement quality, whereas the telephone surveys were performing worse. Other studies comparing paper-and-pencil questionnaires with web-based questionnaires showed that employees preferred online survey approaches to the paper-and-pencil format. There are also concerns about what has been called &quot;ballot stuffing&quot; in which employees make repeated responses to the same survey. Some employees are also concerned about privacy. Even if they do not provide their names when responding to a company survey, can they be certain that their anonymity is protected? Such fears prevent some employees from expressing an opinion.","materialsDescription":" <span style=\"font-weight: bold;\">What does Online Survey mean?</span>\r\nAn online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics. People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. In contrast to traditional surveys, online surveys offer companies a way to sample a broader audience at a lower cost.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-online-surveys.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6732,"logo":false,"scheme":false,"title":"SurveySparrow","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"surveysparrow","companyTitle":"SurveySparrow","companyTypes":["vendor"],"companyId":9299,"companyAlias":"surveysparrow","description":"<p id=\"docs-internal-guid-735fb16c-7fff-c23b-d87e-3ef8b849e845\" dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">SurveySparrow is a survey and feedback management platform that allows businesses to create and administer surveys for determining the pulse of their employees and their customers. The software allows users to build and distribute surveys as natural as they can be, prompting genuine and authentic answers, comments, and opinions from respondents.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Employee Pulse Surveys helps companies create a working environment that is conducive to employee growth, collaboration, and better productivity among others. On the other hand, Customer Pulse Surveys helps companies and organizations identify what empowers their customers to purchase or avail their products and services, what ticks them off, and what makes them come back.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">SurveySparrow is built to help with both, providing users with a crystal clear picture of what the sentiments of their target audience are and harness the power of feedback to steer their business towards a better, more profitable direction.</span></p>\r\n<h4 dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:2pt; \" class=\"align-center\"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">SurveySparrow Benefits</span></h4>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">With SurveySparrow, you can craft professional-looking surveys effortlessly and have a very high 40% completion rate. You can distribute your surveys via multiple channels, enabling you to reach your target audience easily and quickly.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">SurveySparrow helps your company create and maintain an awesome workplace where workers are satisfied with their conditions and empowered to deliver maximum output at every turn.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">With this survey and feedback management too, you are able to determine the pulse among your workers, see their engagement, and know what drives them to work better. It also helps you see beyond their capabilities and discover their potential for growth as well as identify what drives attrition and how to reduce, if not eliminate it.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">As a customer pulse survey application, SurveySparrow allows you to engage customers and discover the flaws of your products and services and collect feedback from your clients on how you can further improve their quality.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Deep customer insights help you determine what makes them satisfied or dissatisfied with your product or about your brand and find out who are your loyal customers and detractors. It is also an effective tool to discover how you fare against the competition, identify areas where you excel and lag behind, and what you can do to keep up, if not get ahead.</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \" class=\"align-center\"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">SurveySparrow Features: The Breakdown</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Create irresistible conversational surveys</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Design surveys with precision.</span></p>\r\n<ul style=\"margin-top:0; margin-bottom:0; padding-inline-start:48px; \"><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Vibrant color palette to customize the questions, answers, buttons</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Over 20 diverse font families</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Attractive background images</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">CSS customization</span></p></li></ul>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Surveys that are beautiful AND smart</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Create smart surveys that ask relevant questions based on past responses.</span></p>\r\n<ul style=\"margin-top:0; margin-bottom:0; padding-inline-start:48px; \"><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Skip logic to bypass questions when certain logic is met</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Display logic that shows questions based on certain conditions</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Multiple logic blocks to quickly program clever surveys</span></p></li></ul>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Personalization</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Create personalized surveys instead of a ‘one-size-fits-all’ using Piping and Custom Parameters.</span></p>\r\n<ul style=\"margin-top:0; margin-bottom:0; padding-inline-start:48px; \"><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Make surveys personal by ‘Piping’ previous answers in subsequent questions</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Use custom parameters to include relevant info with custom variables</span></p></li></ul>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Collect more data with diverse question types</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Get important data without making your surveys too long.</span></p>\r\n<ul style=\"margin-top:0; margin-bottom:0; padding-inline-start:48px; \"><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Opinion scale, Star Rating</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Text input, Date type</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">File Upload, Contact Form</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Matrix Type</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Rank order, Drag &amp; Drop… and much more!</span></p></li></ul>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Automate tasks, channelize workflows</span></p>\r\n<p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Automate all repetitive tasks with recurring feature and schedule reminder emails</span></p>\r\n<ul style=\"margin-top:0; margin-bottom:0; padding-inline-start:48px; \"><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:12pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Recurring surveys to automatically schedule &amp; share periodic surveys</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Configure time, date, day, and frequency</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:0pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Reminder emails to gently urge the respondents to complete the survey</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc; font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; \" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">&nbsp;&nbsp;&nbsp; </span><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap; \">Separate reminder emails for partial responders and non-responders</span></p></li></ul>\r\n<br /><br />","shortDescription":"SurveySparrow is a conversational omnichannel experience management platform with a multitude of experience solutions in hand to offer you.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"SurveySparrow","keywords":"","description":"<p id=\"docs-internal-guid-735fb16c-7fff-c23b-d87e-3ef8b849e845\" dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:no","og:title":"SurveySparrow","og:description":"<p id=\"docs-internal-guid-735fb16c-7fff-c23b-d87e-3ef8b849e845\" dir=\"ltr\" style=\"line-height:1.38; margin-top:0pt; margin-bottom:12pt; \"><span style=\"font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:no"},"eventUrl":"","translationId":6732,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":816,"title":"Online surveys","alias":"online-surveys","description":" Online (Internet) surveys are becoming an essential research tool for a variety of research fields, including marketing, social and official statistics research. According to ESOMAR online survey research accounted for 20% of global data-collection expenditure in 2006. They offer capabilities beyond those available for any other type of self-administered questionnaire. Online consumer panels are also used extensively for carrying out surveys but the quality is considered inferior because the panelists are regular contributors and tend to be fatigued. However, when estimating the measurement quality (defined as product of reliability and validity) using a multitrait-mutlimethod approach (MTMM), some studies found a quite reasonable quality and even that the quality of a series of questions in an online opt-in panel (Netquest) was very similar to the measurement quality for the same questions asked in the European Social Survey (ESS), which is a face-to-face survey.\r\nSome studies have compared the quality of face-to-face surveys and/or telephone surveys with that of online surveys, for single questions, but also for more complex concepts measured with more than one question (also called Composite Scores or Index). Focusing only on probability-based surveys (also for the online ones), they found overall that the face-to-face (using show-cards) and web surveys have quite similar levels of measurement quality, whereas the telephone surveys were performing worse. Other studies comparing paper-and-pencil questionnaires with web-based questionnaires showed that employees preferred online survey approaches to the paper-and-pencil format. There are also concerns about what has been called &quot;ballot stuffing&quot; in which employees make repeated responses to the same survey. Some employees are also concerned about privacy. Even if they do not provide their names when responding to a company survey, can they be certain that their anonymity is protected? Such fears prevent some employees from expressing an opinion.","materialsDescription":" <span style=\"font-weight: bold;\">What does Online Survey mean?</span>\r\nAn online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics. People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. In contrast to traditional surveys, online surveys offer companies a way to sample a broader audience at a lower cost.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-online-surveys.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6734,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Alchemer_logo.jpg","logo":true,"scheme":false,"title":"Alchemer","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"alchemer","companyTitle":"Alchemer","companyTypes":["vendor"],"companyId":9300,"companyAlias":"alchemer","description":"<h4>Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.</h4>\r\nOne of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier.\r\nAnother ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps.\r\nAlchemer also makes risk management more convenient with the Risk Assessment Solution. Through pre-configured risk questions, requests, and assessment forms, the solution automates and accelerates the process of conducting risk assessments for vendors and enterprise operations. This way, information security teams can focus on mitigating risks rather than manually identifying risks.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Overview of Alchemer Benefits</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Flexible integrations and easy-to-integrate API architecture</span></li></ul>\r\nAlchemer offers native integrations with CRM, ERP, BI, and Marketing software, including Microsoft Dynamics, Microsoft Power BI, Tableau, Google Analytics, Salesforce Marketing Cloud, HubSpot, MailChimp, social media (Facebook, Twitter, LinkedIn, etc.), Stripe, Google Sheets, Webhook, and Slack to help teams save time on moving between software and ensure seamless syncing of customer information. Salesforce is also available as an add-on integration. Additionally, Alchemer is built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Improved customer satisfaction and reduced churn</span></li></ul>\r\nAdding the Alchemer Activated NPS Solution, you can gather actionable feedback from customers using industry-leading practices. The Solution also includes all the integrations and case management tools help customer-facing teams manage customer interactions and respond to feedback immediately. Built-in text analysis and tagging capabilities help teams understand customer feedback better, while a Tableau integration makes it easier to filter and analyze NPS (Net Promoter Score) data.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Optimized sales processes and higher win rates</span></li></ul>\r\nPurchasing the Alchemer Sales Motion Optimizer solution helps sales teams improve win rates by keeping customers engaged throughout the sales process. Predesigned surveys allow sales teams to capture real-time feedback from customers at any stage of the sales process. With these tools, sales teams can quickly identify opportunities while tailoring the sales experience according to customers’ needs. Moreover, a Sales Motion Portal allows sales teams to centralize and standardize customer-centric processes. This way, sales reps can simply select customer assessments for a specific stage in the sales process.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Faster, more secure vendor and enterprise risk assessments</span></li></ul>\r\nInvesting in the Alchemer Risk Assessment Solution makes it easier for information security teams to perform vendor and enterprise risk assessments. Using this solution, information security teams can simply choose a type of vendor and use pre-configured questions and risk levels for a specific vendor type. Vendors, on the other hand, can delegate specific sections of the assessment to different team members. Raw scores are automatically compiled into reports, so teams can focus on mitigating risks rather than wading through data and paperwork.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Boost employee engagement and organize HR processes</span></li></ul>\r\nAdding the Alchemer Employee Engagement Solution makes it easier for business owners and managers to keep employees satisfied and engaged. The solution offers pre-configured customizable employee experience surveys that managers can use to collect feedback from team members and act on this feedback. An Employee Portal centralizes HR-related requests, providing pre-configured request forms and workflows for case management.\r\n\r\n","shortDescription":"Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Alchemer","keywords":"","description":"<h4>Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams ge","og:title":"Alchemer","og:description":"<h4>Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. 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Online consumer panels are also used extensively for carrying out surveys but the quality is considered inferior because the panelists are regular contributors and tend to be fatigued. However, when estimating the measurement quality (defined as product of reliability and validity) using a multitrait-mutlimethod approach (MTMM), some studies found a quite reasonable quality and even that the quality of a series of questions in an online opt-in panel (Netquest) was very similar to the measurement quality for the same questions asked in the European Social Survey (ESS), which is a face-to-face survey.\r\nSome studies have compared the quality of face-to-face surveys and/or telephone surveys with that of online surveys, for single questions, but also for more complex concepts measured with more than one question (also called Composite Scores or Index). Focusing only on probability-based surveys (also for the online ones), they found overall that the face-to-face (using show-cards) and web surveys have quite similar levels of measurement quality, whereas the telephone surveys were performing worse. Other studies comparing paper-and-pencil questionnaires with web-based questionnaires showed that employees preferred online survey approaches to the paper-and-pencil format. There are also concerns about what has been called &quot;ballot stuffing&quot; in which employees make repeated responses to the same survey. Some employees are also concerned about privacy. Even if they do not provide their names when responding to a company survey, can they be certain that their anonymity is protected? Such fears prevent some employees from expressing an opinion.","materialsDescription":" <span style=\"font-weight: bold;\">What does Online Survey mean?</span>\r\nAn online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics. People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. In contrast to traditional surveys, online surveys offer companies a way to sample a broader audience at a lower cost.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-online-surveys.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":6740,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/SoGoSurvey_logo.png","logo":true,"scheme":false,"title":"SoGoSurvey","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"sogosurvey","companyTitle":"SoGoSurvey","companyTypes":["vendor"],"companyId":9301,"companyAlias":"sogosurvey","description":"<h4>SoGoSurvey offers a secure and comprehensive customer experience, online survey, employee engagement, and quiz platform. Built for a wide range of industries — from enterprises and financial services to government organizations — it helps collect customer feedback and conduct employee engagement surveys. It comes with robust and powerful quiz maker and survey tools, providing businesses with a sophisticated research and experience solution.</h4>\r\nWith a drag-and-drop interface, SoGoSurvey allows you to easily create and distribute powerful surveys. It has complete survey design tools, pre-built templates, and question models that you can use to build meaningful surveys. Plus, an online quiz maker tool helps you measure the knowledge, comprehension, and perception of your respondents.\r\nMoreover, SoGoSurvey has a customer management system that allows you to scale your customer experience capabilities. An advanced CX tool lets you craft compelling customer experience surveys, anticipate potential risks based on previous customer experiences,&nbsp; and distribute data to the right departments.\r\nSoGoCX is SoGoSurvey’s comprehensive customer experience platform that is designed to help companies identify pain points that could adversely affect customer experience and, ultimately, revenues.\r\nThe software also works perfectly with third-party applications. Integrations with Salesforce, Zapier, Asana, and more help you deliver data faster and generate more meaningful results.\r\n<h4 class=\"align-center\"><span style=\"font-weight: bold;\">Overview of SoGoSurvey Benefits</span></h4>\r\n<ul><li><span style=\"font-weight: bold;\">Advanced CX Tools</span></li></ul>\r\nSoGoSurvey offers multi-channel feedback across the customer journey so you can provide consistent and individually-tailored responses in all touchpoints. Through integrations, you can also easily centralize operational and CX data to give you insights on the best strategies and actions to take. The software also comes with a smart Net Promoter Score (NPS) to help you identify and prioritize at-risk customers.\r\n<ul><li><span style=\"font-weight: bold;\">Analyze Employee Data</span></li></ul>\r\nAnother nifty feature of the platform is its employee experience management system, which lets you foster a better workplace and improve employee retention. SoGoSurvey EX opens a strong communication channel between management and employees with its employee surveys, assessments, real-time behavior trends, and data-rich employee experience reports.\r\n<ul><li><span style=\"font-weight: bold;\">Create Powerful Surveys</span></li></ul>\r\nTo create meaningful surveys, the application lets you choose from a variety of question types like image choice, symbol rating scale, matrix grid, and NPS questions. Text Box questions allow participants to answer questions in their own language, balancing qualitative and quantitative data from your surveys. SoGoSurvey provides numerous templates and questions for all your survey requirements. You can also optimize your surveys so that participants can access them from any device and increase response rates.\r\n<ul><li><span style=\"font-weight: bold;\">Smart Question Creation</span></li></ul>\r\nWhen you create surveys with the tool, it makes sure that you ask the right questions at the right time by pre-populating your surveys with questions that remain hidden until they are needed to be asked. This is further complemented by a feature that lets you create matrix grid questions.\r\n<ul><li><span style=\"font-weight: bold;\">Ease-of-Use</span></li></ul>\r\nThe software is widely known for its ease-of-use. With its drag-and-drop tools and pre-built templates, survey creation is made simpler and faster. You don’t need to have extensive knowledge of Javascript or coding skills to create your own surveys and quizzes. It comes with a survey template bank to accelerate the survey creation process. In addition, you can incorporate your own style and add your logo to your survey forms.\r\n<ul><li><span style=\"font-weight: bold;\">Data Security</span></li></ul>\r\nThe vendor puts emphasis on the safety of your survey data with its top-of-the-line security technologies. Each element of the software is protected by the vendor’s Tier-3 data centers, internal and external audits, detailed protocols and continuous training. 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It consists of a set of advanced intelligent features called Qualtrics IQ. Powered by machine learning and artificial intelligence, these tools aim to make sophisticated research simpler.</h4>\r\nQualtrics Research Core can be used for any type of qualitative research: customer insights, R&amp;D and product research, strategy and planning, and marketing and brand research. Thanks to its drag-and-drop interface, building surveys is accomplished with ease without coding. It even has pre-made templates and over 100 question types prepared by Ph.D. survey scientists at your disposal. This platform offers a plethora of state-of-the-art tools that can let you create, test, and modify surveys in an instant, so you can get actionable business insights as quickly as possible.\r\nTo top it all off, Qualtrics Research Core has a highly skilled professionals who are available 24/7 by phone, email, and chat to help you. This way, you won’t have to worry about experiencing lengthy downtimes. \r\n<h4 class=\"align-center\"><span style=\"font-weight: bold;\">Overview of Qualtrics Research Core Benefits</span></h4>\r\nWhether you need intuitive survey design and sample sourcing or in-depth data analysis and progress reporting, Qualtrics Research Core can create bespoke research software solutions for your company. This is what makes this platform perfect for a multitude of uses such as customer satisfaction monitoring, research and development, segmentation and strategy, as well as marketing and brand research. To help you get a better grasp of what it has to offer, we have compiled some of the platform’s key features and benefits:\r\n<ul><li><span style=\"font-weight: bold;\">Simplified Market Research</span></li></ul>\r\nWhether you are a beginner or an expert analyst, market research is never an easy task. With Qualtrics Research Core’s Stats IQ, you can decipher data, identify trends, and produce predictive models without the need to spend time in SPSS or Excel. This feature will guide you in identifying the strongest statistical relationships and translate the results in layman’s terms, so you can put them into action right away.\r\nShould you encounter any issues with your research, worry not. They have dedicated project managers who will help you run your project from start to finish, making it easier to ensure the success of any business project or academic research you are handling.\r\n<ul><li><span style=\"font-weight: bold;\">Actionable Insights Made Accessible</span></li></ul>\r\nActionable insights are often overlooked if you look at open text responses at face value. To help you get to the root of the problem without hassle, Qualtrics Research Core offers a Text IQ capability. Equipped with artificial intelligence and natural language processing, this tool analyzes open texts for you. It will then suggest relevant topics and assigns sentiment scores to individual text comments.\r\n<ul><li><span style=\"font-weight: bold;\">Optimized Marketing Campaigns</span></li></ul>\r\nEnsuring the effectivity of your marketing strategies is not as complicated as it seems. Qualtrics Research Core eliminates the guesswork from the planning process using its Driver IQ function. Providing you with real-time data on your customers’ experiences, this tool will automatically correlate this information to prioritize the key drivers of your business. It can also predict the actions that will reap the best possible business impact to help you optimize your campaigns.\r\n<ul><li><span style=\"font-weight: bold;\">Reliable Storage of Customer Information</span></li></ul>\r\nOther than providing you with in-depth statistics and reporting, Qualtrics Research Core can also serve as a repository of information that you may refer to in the future. It has an IQ directory that provides users with a live, organized chronicle of your audience’s emotions, sentiments, beliefs, and preferences. This feature will then store all this data to create a record system that you may use for business planning, customer management, or even academic research.\r\n<ul><li><span style=\"font-weight: bold;\">Faster Multi-Channel Distribution</span></li></ul>\r\nYou can obtain crucial information on your business from various places, so it’s best to tap your audience on all possible platforms. Luckily, Qualtrics can support multiple distribution channels. Be it emails, SMS, mobile sites, social media, or IVR, you can embed your surveys wherever you desire. You may even opt to direct people to your surveys using QR codes. This is a great option for receipts, posters, and other print media. In addition, they purchase a panel of respondents in bulk from variety of vendors so that their database can scale with your needs well as accommodate niche projects.","shortDescription":"Qualtrics CoreXM is the top rated online survey tool to capture, analyse and act on data. Leverage 100+ question types, embedded data, branching, and all the advanced features you'll ever need. 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It enables employees to distribute surveys and capture results in various formats in real-time.</h4>\r\nThe application lets administrators gain insights into customer requirements, assess employee performances and analyze market trends by collecting user responses. Features of Survio include customer feedback, data export, white labeling, customizable footer content, reporting and more. \r\nIt has more than 70 pre built survey designs which in turn improves the appearance of your survey since you can customize it to meet the demands of your style and brand. Survio provides a free and easy tool for any type of online survey.\r\nThe product provides plenty of ready-made survey templates, layouts and styles. You can easily<br />create a new survey with professional content and a stunning look in just a few clicks! You can view<br />your collected responses in real-time, using tables, charts, PDF reports and data files for most filetypes. The user interface is extremely easy and intuitive. With Survio anybody can create a survey, even if you have no experience.\r\nUsers won't need to download or install anything and Survio can be used with any popular browser.<br />Anyone can have a survey on their own web site or Facebook for free in minutes.\r\nSurvio comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms such as Google Analytics, Facebook and more. Pricing is available on a monthly or yearly subscription and support is extended via phone and email.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Survio offers the following functionalities:</span></p>\r\n<ul><li>&nbsp;&nbsp;&nbsp; 360 Degree Feedback</li><li>&nbsp;&nbsp;&nbsp; Custom Survey URLs</li><li>&nbsp;&nbsp;&nbsp; Data Analysis Tools</li><li>&nbsp;&nbsp;&nbsp; Email Distribution</li><li>&nbsp;&nbsp;&nbsp; Embeddable Survey</li><li>&nbsp;&nbsp;&nbsp; Kiosk Survey</li><li>&nbsp;&nbsp;&nbsp; Mobile Survey</li><li>&nbsp;&nbsp;&nbsp; Multiple Question Types</li><li>&nbsp;&nbsp;&nbsp; Offline Response Collection</li><li>&nbsp;&nbsp;&nbsp; Online Survey</li><li>&nbsp;&nbsp;&nbsp; Question Branching</li><li>&nbsp;&nbsp;&nbsp; Question Library</li><li>&nbsp;&nbsp;&nbsp; Site Intercept Survey</li><li>&nbsp;&nbsp;&nbsp; Support Audio / Images / Video</li><li>&nbsp;&nbsp;&nbsp; Survey Templates</li><li>&nbsp;&nbsp;&nbsp; Skip Logic</li></ul>","shortDescription":"Build and publish online surveys, view results with survey software tool that comes with amazing customer service! 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Use the feedback to track critical issues and stop churn in its tracks.</li><li><span style=\"font-style: italic;\">Customer Effort Score (CES). </span>Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights</li></ul>\r\n<span style=\"font-weight: bold;\">Conversational Analytics Platform. </span>SurveySensum text analytics software lets you get valuable strategic business insights from unstructured customer feedback and conversations in real-time.\r\nTurn qualitative customer feedback into valuable business insights. Understand your customers like never before, with our AI-powered multilingual text analytics software built specifically to extract actionable insights from unstructured text data.\r\n<ul><li><span style=\"font-style: italic;\">Collect valuable customer data from everywhere. </span>Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.</li><li><span style=\"font-style: italic;\">Surveys. </span>It can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.</li><li><span style=\"font-style: italic;\">Chatbots. </span>CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.</li><li><span style=\"font-style: italic;\">Excel sheets. </span>Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.</li><li><span style=\"font-style: italic;\">Social Media. </span>Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.</li><li><span style=\"font-style: italic;\">Reviews.</span> With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.</li><li><span style=\"font-style: italic;\">CRM. </span>Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.</li></ul>","shortDescription":"An All-in-One CX platform to deliver exceptional customer experience with real-time actionable insights across your customer journey.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"SurveySensum","keywords":"","description":"<h4>SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.</h4>\r\nGet a holistic view of your customers and understand wh","og:title":"SurveySensum","og:description":"<h4>SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.</h4>\r\nGet a holistic view of your customers and understand wh","og:image":"https://old.roi4cio.com/fileadmin/user_upload/surveysensum_logo.png"},"eventUrl":"","translationId":6748,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":816,"title":"Online surveys","alias":"online-surveys","description":" Online (Internet) surveys are becoming an essential research tool for a variety of research fields, including marketing, social and official statistics research. 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However, when estimating the measurement quality (defined as product of reliability and validity) using a multitrait-mutlimethod approach (MTMM), some studies found a quite reasonable quality and even that the quality of a series of questions in an online opt-in panel (Netquest) was very similar to the measurement quality for the same questions asked in the European Social Survey (ESS), which is a face-to-face survey.\r\nSome studies have compared the quality of face-to-face surveys and/or telephone surveys with that of online surveys, for single questions, but also for more complex concepts measured with more than one question (also called Composite Scores or Index). Focusing only on probability-based surveys (also for the online ones), they found overall that the face-to-face (using show-cards) and web surveys have quite similar levels of measurement quality, whereas the telephone surveys were performing worse. 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People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. 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