SurveySensum
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Categories

Problems that solves

Shortage of information for decision making

Customer attrition

Low quality of customer support

Failure to attract new customers

Values

Enhance Competitive Ability

Improve Customer Service

Increase Customer Base

Support Decision Making

SurveySensum

An All-in-One CX platform to deliver exceptional customer experience with real-time actionable insights across your customer journey.

Description

SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.

Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested and optimized survey templates to attract more responses.
  • Email
  • Web
  • Whatsapp
  • Mobile
  • Offline
  • Scan

Improve customer experience across all customer journey with this self-service products

CX Platform. The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS.
  • Customer Satisfaction Score (CSAT). Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
  • Net Promoter Score® (NPS). Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.
  • Customer Effort Score (CES). Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights
Conversational Analytics Platform. SurveySensum text analytics software lets you get valuable strategic business insights from unstructured customer feedback and conversations in real-time. Turn qualitative customer feedback into valuable business insights. Understand your customers like never before, with our AI-powered multilingual text analytics software built specifically to extract actionable insights from unstructured text data.
  • Collect valuable customer data from everywhere. Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.
  • Surveys. It can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.
  • Chatbots. CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.
  • Excel sheets. Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.
  • Social Media. Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.
  • Reviews. With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.
  • CRM. Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.

Scheme of work

 Scheme of work