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In this mode, users can create any type of report, including charts, maps, lists, and repeat functions. In professional authoring mode all types of Data (relational or multidimensional) can be used, dynamic data can not be displayed.\r\nThe express authoring mode has a more simplified user interface, designed for non-technical users. It enables them to create traditional financial or management reports in a more focused user interface. In contrast to the professional authoring mode, the express authoring mode allows the use of dynamic data.\r\nAnalysis Studio\r\nOLAP-functionalities\r\nDrill-up and drill-down as example OLAP-functionalities\r\nUsers can create analyses of large data sources and search for background information about an event or action. Multidimensional analysis allows identifying trends and understanding of anomalies or deviations, which are not obvious in other types of reports. Drag-and-drop features, elements and key performance indicators can be included in the analysis, rows and columns can be switched, OLAP-functionalities like drill-up and drill-down can be used to get a deeper understanding about the sources of the information used in the analysis.\r\nEvent Studio\r\nThe Event Studio is a notification tool that informs about events within the enterprise in real time. Therefore, agents can be created to detect the occurrence of business events or exceptional circumstances, based on the change of specified event- or data conditions. A notification may be served by sending an e-mail, its publication in the portal, or by triggering reports. This can be used to handle failure with notification.It is very robust in nature.\r\nWorkspace\r\nIBM Cognos Workspace (formerly introduced in version 10.1 as IBM Cognos Business Insight and renamed in version 10.2.0) is a web-based interface that allows business users to use existing IBM Cognos content (report objects) to build interactive workspaces for insight and collaboration.\r\nWorkspace Advanced\r\nIBM Cognos Workspace Advanced (formerly introduced in version 10.1 as IBM Cognos Business Insight Advanced and renamed in version 10.2.0) is a web-based interface that allows business users to author/create reports and analyze information.","shortDescription":"IBM Cognos Business Intelligence is a web-based, integrated business intelligence suite by IBM. It provides a toolset for reporting, analysis, scorecarding, and monitoring of events and metrics. The software consists of several components to meet the different information requirements in a company.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":6,"sellingCount":6,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Cognos Business Intelligence","keywords":"Cognos, reports, Studio, users, mode, used, create, data","description":"Basic components\r\nCognos Connection\r\nCognos Connection is the Web portal for IBM Cognos BI. It is the starting point for the browser-based access to all functions provided with the suite. With the help of the portal, content can be searched in the form of repo","og:title":"IBM Cognos Business Intelligence","og:description":"Basic components\r\nCognos Connection\r\nCognos Connection is the Web portal for IBM Cognos BI. It is the starting point for the browser-based access to all functions provided with the suite. With the help of the portal, content can be searched in the form of repo","og:image":"https://old.roi4cio.com/fileadmin/user_upload/IBM_LOGO.png"},"eventUrl":"","translationId":624,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":225,"title":"End-User Query, Reporting, and Analysis","alias":"end-user-query-reporting-and-analysis","description":" Class systems of Query & Reporting are designed to form queries to information systems in user terms, as well as their execution, integration of data from different sources, viewing data with the possibilities of detailing and summarizing and building full-fledged reports, both on-screen and printed. Visualization of query results can be presented to the user in various forms - flat or multidimensional tables, graphs, charts, various specialized interfaces.\r\nEnd-user tools for querying and building reports are delivered in two ways:\r\n<ul><li>as part of OLAP-systems</li><li>in the form of specialized Query & Reporting</li></ul>\r\nVirtually every OLAP class system is equipped with Query & Reporting. These funds can be either embedded in the main product or separated into a separate product.\r\nThere are also specialized systems for generating and distributing reports. At the same time, these systems incorporate their own OLAP-means. Therefore, to draw a clear line between OLAP-systems and systems of class Query & Reporting is almost impossible.","materialsDescription":" <span style=\"font-weight: bold; \">What are the reporting tools?</span>\r\nReporting tools are widely used to support decision making and to measure organizational and team performance. Companies use them for financial consolidation, for evaluation of strategies and policies and often just for plain reporting. Today most of these tools are integrated with Business Intelligence tools.\r\n<span style=\"font-weight: bold; \">What are the advantages of these tools for your organization?</span>\r\nReporting tools allow companies to create attractive reports easily. In tabular or graphical format. With data from Excel, a data warehouse or the organization’s ERP system. With the reports containing the right information, people are able to manage and improve the business processes more easily.\r\n<span style=\"font-weight: bold; \">Which reporting tools are available in the market?</span>\r\nThere are many Business Intelligence Reporting tools in the market available. This list of reporting tools shows you a complete overview of all the major tools currently available and thoroughly studied by our industry analysts. To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. Reports analyze data and are designed to calculate and present data in a more formal form.\r\nTypically, a query finds information in the database for you, and a report is a more powerful way to display and analyze information about the accounts or log entries you want to view.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/End-User_Query__Reporting__and_Analysis.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"knightscope-k5":{"id":3802,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/knightscope_01.png","logo":true,"scheme":false,"title":"Knightscope K5","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"knightscope-k5","companyTitle":"Knightscope","companyTypes":["supplier","vendor"],"companyId":5976,"companyAlias":"knightscope","description":"The Knightscope K5 is primarily an outdoor machine which runs 24/7 on its own including autonomously recharging itself without any human intervention. It is best suited for securing large outdoor spaces. Working together with human eyes, you’ll be better equipped to keep areas such as parking lots, corporate campuses and hospitals safe autonomously.\r\n<b>Features:</b>\r\n<b>360 Degree HD Video Streaming</b>\r\nThe K5 was able to provide eye-level high definition video of the entire incident, providing the key necessary information in a timely manner, transmitted the information to law enforcement, which was received in time to arrest the suspect.\r\n<b>People Detection</b>\r\nPerhaps at your sensitive facility, there literally should be no humans during certain times of the day, say 10pm - 5am. The K5 can be on the lookout for any people during those times and proactively make pre-recorded announcements to deter negative behavior.\r\n<b>Automatic License Plate Recognition</b>\r\nUtilizing the KSOC, clients can whitelist or blacklist license plates depending on the needs of your location. The user can also automatically check for dwell times of plates (i.e., a parking meter) to deter overnight parking or assist with BOLOs (Be On The Lookout).\r\n<b>Thermal Anomaly Detection</b>\r\n<ul> <li>Early Detection of Potential Fire Threat</li> <li>Unauthorized Individuals in Restricted Areas</li> <li>Suspicious Persons After Hours</li> <li>Running Vehicles</li> <li>Positive Identification Capture</li> </ul>\r\n<b>Automatic Signal Detection</b>\r\nCombining this capability with Automatic License Plate Recognition as well as BOLO mug shot upload capabilities allows for unprecedented new capabilities in deterring unwanted behavior at your location.\r\n<b>Two-Way Intercom</b>\r\nA Two-Way Intercom (human-to-human voice interaction) call can be initiated either by the KSOC user or a human presses the button on a machine. The button press can be configured to call a certain number to further assist your security team.\r\n<b>Live Audio Broadcast</b>\r\nLive Audio Broadcast, similar to public address system, allows a KSOC user to throw their voice through a machine or machines providing new alerting capabilities.\r\n<b>Pre-recorded Broadcast Messages</b>\r\nPre-Recorded Messages may be played manually by the KSOC user or set automatically to play randomly, by time, by location or by detection, further automating visitor, patron, or employee engagement.","shortDescription":"Access real-time data around the clock via our desktop or mobile apps, ensuring you’ll always have the power of our technology at your fingertips. Knightscope has you covered 24/7/365\r\n\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Knightscope K5","keywords":"","description":"The Knightscope K5 is primarily an outdoor machine which runs 24/7 on its own including autonomously recharging itself without any human intervention. It is best suited for securing large outdoor spaces. Working together with human eyes, you’ll be better equi","og:title":"Knightscope K5","og:description":"The Knightscope K5 is primarily an outdoor machine which runs 24/7 on its own including autonomously recharging itself without any human intervention. It is best suited for securing large outdoor spaces. Working together with human eyes, you’ll be better equi","og:image":"https://old.roi4cio.com/fileadmin/user_upload/knightscope_01.png"},"eventUrl":"","translationId":3801,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":223,"title":"Data Access, Analysis, and Delivery Software","alias":"data-access-analysis-and-delivery-software","description":" Data access, analysis and delivery software are end-user oriented tools for ad hoc data access, analysis and reporting as well as production reporting. These products are most commonly used by information consumers or power users rather than professional programmers.\r\nThe processing and analysis of group data is a flexible, iterative method for processing and analyzing data to efficiently provide predictive analytics solutions and intelligent applications. This allows you to improve learning and teamwork. It contains selected recommendations and structures from Microsoft and other developers in the industry that ensure the successful implementation of data processing and analysis solutions. All this is to help companies take full advantage of their analytics software.","materialsDescription":"<span style=\"font-weight: bold; \">Data access</span>\r\nData access is a generic term referring to a process which has both an IT-specific meaning and other connotations involving access rights in a broader legal and/or political sense. In the former it typically refers to software and activities related to storing, retrieving, or acting on data housed in a database or other repository. Two fundamental types of data access exist:\r\n<ol><li>sequential access (as in magnetic tape, for example)</li><li>random access (as in indexed media)</li></ol>\r\nData access crucially involves authorization to access different data repositories. Data access can help distinguish the abilities of administrators and users. For example, administrators may have the ability to remove, edit and add data, while general users may not even have "read" rights if they lack access to particular information.\r\nHistorically, each repository (including each different database, file system, etc.), might require the use of different methods and languages, and many of these repositories stored their content in different and incompatible formats.\r\nOver the years standardized languages, methods, and formats, have developed to serve as interfaces between the often proprietary, and always idiosyncratic, specific languages and methods. Such standards include SQL (1974- ), ODBC (ca 1990- ), JDBC, XQJ, ADO.NET, XML, XQuery, XPath (1999- ), and Web Services.\r\nSome of these standards enable translation of data from unstructured (such as HTML or free-text files) to structured (such as XML or SQL).\r\nStructures such as connection strings and DBURLs[1] can attempt to standardise methods of connecting to databases.\r\n<span style=\"font-weight: bold; \">A program for data analysis</span>\r\nA data analysis program is a specially developed software that can analyze any information. This is usually a database program. It is within the database that you can store any information in any amount. A functional program allows incoming and stored data to analyze. Software development can be done for any tasks, which means that the program for data analysis can be customized for any activity. If, for example, you have a trade organization, then your data analysis program will analyze products, customers, funds, product balance, and more.\r\n<span style=\"font-weight: bold;\">On-demand software delivery</span>\r\nA type of software delivery service where the software is provided to the customer through a network (such as the Internet) as a service. On-demand software delivery is also called software on-demand. The terms on-demand software and Software as a Service (SaaS) are often used interchangeably.\r\nData access, analysis and delivery software are end-user oriented tools for ad hoc data access, analysis and reporting as well as production reporting. These products are most commonly used by information consumers or power users rather than professional programmers.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Data_Access__Analysis__and_Delivery_Software1.png"},{"id":229,"title":"Spatial Information Management Software","alias":"spatial-information-management-software","description":" A spatial database is a database that is optimized for storing and querying data that represents objects defined in a geometric space. Most spatial databases allow the representation of simple geometric objects such as points, lines and polygons. Some spatial databases handle more complex structures such as 3D objects, topological coverages, linear networks, and TINs. While typical databases have developed to manage various numeric and character types of data, such databases require additional functionality to process spatial data types efficiently, and developers have often added geometry or feature data types. The Open Geospatial Consortium (OGC) developed the Simple Features specification (first released in 1997) and sets standards for adding spatial functionality to database systems. The SQL/MM Spatial ISO/IEC standard is a part the SQL/MM multimedia standard and extends the Simple Features standard with data types that support circular interpolations.\r\nA geodatabase (also geographical database and geospatial database) is a database of geographic data, such as countries, administrative divisions, cities, and related information. Such databases can be useful for websites that wish to identify the locations of their visitors for customization purposes.\r\nDatabase systems use indexes to quickly look up values; however, this way of indexing data is not optimal for spatial queries. Instead, spatial databases use a spatial index to speed up database operations.\r\nIn addition to typical SQL queries such as SELECT statements, spatial databases can perform a wide variety of spatial operations. The following operations and many more are specified by the Open Geospatial Consortium standard:\r\n<ul><li>Spatial Measurements: Computes line length, polygon area, the distance between geometries, etc.</li><li>Spatial Functions: Modify existing features to create new ones, for example by providing a buffer around them, intersecting features, etc.</li><li>Spatial Predicates: Allows true/false queries about spatial relationships between geometries. Examples include "do two polygons overlap" or 'is there a residence located within a mile of the area we are planning to build the landfill?'</li><li>Geometry Constructors: Creates new geometries, usually by specifying the vertices (points or nodes) which define the shape.</li><li>Observer Functions: Queries which return specific information about a feature such as the location of the center of a circle.</li></ul>\r\nSome databases support only simplified or modified sets of these operations, especially in cases of NoSQL systems like MongoDB and CouchDB.","materialsDescription":"<span style=\"font-weight: bold;\">What is the spatial index?</span>\r\nSpatial indices are used by spatial databases (databases which store information related to objects in space) to optimize spatial queries. Conventional index types do not efficiently handle spatial queries such as how far two points differ, or whether points fall within a spatial area of interest. Common spatial index methods include:\r\n<ul><li>Geohash</li><li>HHCode</li><li>Grid (spatial index)</li><li>Z-order (curve)</li><li>Quadtree</li><li>Octree</li><li>UB-tree</li><li>R-tree: Typically the preferred method for indexing spatial data.[citation needed] Objects (shapes, lines and points) are grouped using the minimum bounding rectangle (MBR). Objects are added to an MBR within the index that will lead to the smallest increase in its size.</li><li>R+ tree</li><li>R* tree</li><li>Hilbert R-tree</li><li>X-tree</li><li>kd-tree</li><li>m-tree – an m-tree index can be used for the efficient resolution of similarity queries on complex objects as compared using an arbitrary metric.</li><li>Binary space partitioning (BSP-Tree): Subdividing space by hyperplanes.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Spatial_Information_Management_Software.png"},{"id":227,"title":"Advanced Analytics Software","alias":"advanced-analytics-software","description":" <span style=\"font-weight: bold;\">Advanced analytics</span> is a part of data science that uses high-level methods and tools to focus on projecting future trends, events, and behaviors. This gives organizations the ability to perform advanced statistical models such as ‘what-if’ calculations, as well as future-proof various aspects of their operations.\r\nThe term is an umbrella for several sub-fields of analytics that work together in their predictive capabilities.\r\nThe major areas that make up advanced analytics are predictive data analytics, big data, and data mining. The process of advanced analytics includes all three areas at various times.\r\n<span style=\"font-weight: bold;\">Data mining</span> is a key aspect of advanced analytics, providing the raw data that will be used by both big data and predictive analytics. <span style=\"font-weight: bold;\">Big data analytics</span> are useful in finding existing insights and creating connections between data points and sets, as well as cleaning data.\r\nFinally, <span style=\"font-weight: bold;\">predictive analytics</span> can use these clean sets and existing insights to extrapolate and make predictions and projections about future activity, trends, and consumer behaviors.\r\nAdvanced analytics also include newer technologies such as machine learning and artificial intelligence, semantic analysis, visualizations, and even neural networks. Taken together, they help advanced analytics software create an accurate enough canvas to make reliable predictions and generate actionable BI insights on a deeper level.","materialsDescription":"<h1 class=\"align-center\">A list of tips on how to manage the process of building an advanced analytics program</h1>\r\n<ul><li>Start with a proof-of-concept project to demonstrate the potential business value of analytics applications.</li><li>Take training seriously. New data management and analytics skills likely will be needed, especially if big data platforms and tools like SAS advanced analytics tools are involved.</li><li>Develop processes to ensure that business units are ready to act on analytical findings so the work of data scientists and other analysts doesn't go to waste.</li><li>Monitor and assess advanced and predictive analytics software on a regular basis to make sure the data being analyzed is still relevant and the analytical models being run against it are still valid.</li></ul>\r\n<h1 class=\"align-center\">Advanced analytics tools</h1>\r\nThere are a variety of advanced analytics tools to choose from that offer different advantages based on the use case. They generally break down into two categories: open source and proprietary.\r\nOpen source tools have become a go-to option for many data scientists doing machine learning and prescriptive analytics. They include programming languages, as well as computing environments, including Hadoop and Spark. Users typically say they like open source advanced analytics tools because they are generally inexpensive to operate, offer strong functionality and are backed by a user community that continually innovates the tools.\r\nOn the proprietary side, vendors including Microsoft, IBM and the SAS Institute all offer advanced analytics tools. Most require a deep technical background and understanding of mathematical techniques.\r\nIn recent years, however, a crop of self-service analytics tools has matured to make functionality more accessible to business users. Tableau, in particular, has become a common tool. While its functionality is more limited than deeper technical tools, it does enable users to conduct cluster analyses and other advanced analyses.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Advanced_Analytics_Software.png"},{"id":225,"title":"End-User Query, Reporting, and Analysis","alias":"end-user-query-reporting-and-analysis","description":" Class systems of Query & Reporting are designed to form queries to information systems in user terms, as well as their execution, integration of data from different sources, viewing data with the possibilities of detailing and summarizing and building full-fledged reports, both on-screen and printed. Visualization of query results can be presented to the user in various forms - flat or multidimensional tables, graphs, charts, various specialized interfaces.\r\nEnd-user tools for querying and building reports are delivered in two ways:\r\n<ul><li>as part of OLAP-systems</li><li>in the form of specialized Query & Reporting</li></ul>\r\nVirtually every OLAP class system is equipped with Query & Reporting. These funds can be either embedded in the main product or separated into a separate product.\r\nThere are also specialized systems for generating and distributing reports. At the same time, these systems incorporate their own OLAP-means. Therefore, to draw a clear line between OLAP-systems and systems of class Query & Reporting is almost impossible.","materialsDescription":" <span style=\"font-weight: bold; \">What are the reporting tools?</span>\r\nReporting tools are widely used to support decision making and to measure organizational and team performance. Companies use them for financial consolidation, for evaluation of strategies and policies and often just for plain reporting. Today most of these tools are integrated with Business Intelligence tools.\r\n<span style=\"font-weight: bold; \">What are the advantages of these tools for your organization?</span>\r\nReporting tools allow companies to create attractive reports easily. In tabular or graphical format. With data from Excel, a data warehouse or the organization’s ERP system. With the reports containing the right information, people are able to manage and improve the business processes more easily.\r\n<span style=\"font-weight: bold; \">Which reporting tools are available in the market?</span>\r\nThere are many Business Intelligence Reporting tools in the market available. This list of reporting tools shows you a complete overview of all the major tools currently available and thoroughly studied by our industry analysts. To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. Reports analyze data and are designed to calculate and present data in a more formal form.\r\nTypically, a query finds information in the database for you, and a report is a more powerful way to display and analyze information about the accounts or log entries you want to view.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/End-User_Query__Reporting__and_Analysis.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"netscout-ngeniusone":{"id":6749,"logo":false,"scheme":false,"title":"Netscout nGeniusONE","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":1,"alias":"netscout-ngeniusone","companyTitle":"NetScout","companyTypes":["vendor"],"companyId":2747,"companyAlias":"netscout","description":"<span lang=\"EN-US\">The nGeniusONE Service Assurance platform provides real-time visibility into the performance of business-critical applications such as web-based applications, voice and video communications, database, financial, or other services by analyz ing wire data as it crosses the network, on premises or in the cloud. nGeniusONE with NETSCOUT’s patented Adaptive Service Intelligence (ASI) technology leverages this wire data to generate “smart data” for smarter analytics to assure performance, manage risk, and facilitate superior decision making regarding application and network services.</span>\r\n<span lang=\"EN-US\"> </span>\r\n<span lang=\"EN-US\">The nGeniusONE platform delivers valuable macro-level insights into the status and</span><span lang=\"EN-US\">performance of enterprise-wide services, application components, individual hosts or groups of clients or servers. This expands the IT architect’s understanding of service consumption patterns, application component dependencies, and overall user experience to better support resource optimization and capacity planning.</span> \r\n<span lang=\"EN-US\"> </span>\r\n<span lang=\"EN-US\">Powered by ASI technology, NETSCOUT’s highly scalable Deep Packet Inspection (DPI) engine relies on wire data to provide real-time, contextual analysis of network and service performance, availability and quality. With these insights, nGeniusONE can provide customers end-to-end visibility in complex physical, virtualized, and cloud-based deployments, allowing enterprises to regain visibility into business critical applications and services even in difficult to instrument locations.</span>\r\n\r\n<span style=\"font-weight: bold;\">Main features:</span>\r\n<ul><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Next Generation platform for network and application visibility, monitoring, analytics, reporting, and troubleshooting</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Patented and scalable ASI technology based on wire data increases the integrity, fidelity, and quality of analysis</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Provides insight into the performance of all infrastructure and application components involved in service delivery</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Supports Unified Communications & Collaboration service features including call setup/teardown and call quality analysis</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Dashboard, Service and Traffic Monitors with contextual Session Analysis and Packet Analysis drill downs</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Real-time proactive alerting notifies of problems before they become service impacting, user affecting events</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Customizable reporting module provides day- to-day business and operational reports which can be scheduled for daily, weekly and monthly delivery</span></span></li><li><span class=\"jlqj4b\"><span lang=\"EN-US\">Scalable, enterprise-class architecture supports large scale geographically distributed deployments in physical, virtualized, hybrid, or cloud-based environments with single pane of glass</span></span></li></ul>","shortDescription":"The nGeniusONE Service Assurance platform provides real-time visibility into the performance of business-critical applications such as web-based applications, voice and video communications, database","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Netscout nGeniusONE","keywords":"","description":"<span lang=\"EN-US\">The nGeniusONE Service Assurance platform provides real-time visibility into the performance of business-critical applications such as web-based applications, voice and video communications, database, financial, or other services by analyz i","og:title":"Netscout nGeniusONE","og:description":"<span lang=\"EN-US\">The nGeniusONE Service Assurance platform provides real-time visibility into the performance of business-critical applications such as web-based applications, voice and video communications, database, financial, or other services by analyz i"},"eventUrl":"","translationId":6749,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":223,"title":"Data Access, Analysis, and Delivery Software","alias":"data-access-analysis-and-delivery-software","description":" Data access, analysis and delivery software are end-user oriented tools for ad hoc data access, analysis and reporting as well as production reporting. These products are most commonly used by information consumers or power users rather than professional programmers.\r\nThe processing and analysis of group data is a flexible, iterative method for processing and analyzing data to efficiently provide predictive analytics solutions and intelligent applications. This allows you to improve learning and teamwork. It contains selected recommendations and structures from Microsoft and other developers in the industry that ensure the successful implementation of data processing and analysis solutions. All this is to help companies take full advantage of their analytics software.","materialsDescription":"<span style=\"font-weight: bold; \">Data access</span>\r\nData access is a generic term referring to a process which has both an IT-specific meaning and other connotations involving access rights in a broader legal and/or political sense. In the former it typically refers to software and activities related to storing, retrieving, or acting on data housed in a database or other repository. Two fundamental types of data access exist:\r\n<ol><li>sequential access (as in magnetic tape, for example)</li><li>random access (as in indexed media)</li></ol>\r\nData access crucially involves authorization to access different data repositories. Data access can help distinguish the abilities of administrators and users. For example, administrators may have the ability to remove, edit and add data, while general users may not even have "read" rights if they lack access to particular information.\r\nHistorically, each repository (including each different database, file system, etc.), might require the use of different methods and languages, and many of these repositories stored their content in different and incompatible formats.\r\nOver the years standardized languages, methods, and formats, have developed to serve as interfaces between the often proprietary, and always idiosyncratic, specific languages and methods. Such standards include SQL (1974- ), ODBC (ca 1990- ), JDBC, XQJ, ADO.NET, XML, XQuery, XPath (1999- ), and Web Services.\r\nSome of these standards enable translation of data from unstructured (such as HTML or free-text files) to structured (such as XML or SQL).\r\nStructures such as connection strings and DBURLs[1] can attempt to standardise methods of connecting to databases.\r\n<span style=\"font-weight: bold; \">A program for data analysis</span>\r\nA data analysis program is a specially developed software that can analyze any information. This is usually a database program. It is within the database that you can store any information in any amount. A functional program allows incoming and stored data to analyze. Software development can be done for any tasks, which means that the program for data analysis can be customized for any activity. If, for example, you have a trade organization, then your data analysis program will analyze products, customers, funds, product balance, and more.\r\n<span style=\"font-weight: bold;\">On-demand software delivery</span>\r\nA type of software delivery service where the software is provided to the customer through a network (such as the Internet) as a service. On-demand software delivery is also called software on-demand. The terms on-demand software and Software as a Service (SaaS) are often used interchangeably.\r\nData access, analysis and delivery software are end-user oriented tools for ad hoc data access, analysis and reporting as well as production reporting. These products are most commonly used by information consumers or power users rather than professional programmers.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Data_Access__Analysis__and_Delivery_Software1.png"},{"id":225,"title":"End-User Query, Reporting, and Analysis","alias":"end-user-query-reporting-and-analysis","description":" Class systems of Query & Reporting are designed to form queries to information systems in user terms, as well as their execution, integration of data from different sources, viewing data with the possibilities of detailing and summarizing and building full-fledged reports, both on-screen and printed. Visualization of query results can be presented to the user in various forms - flat or multidimensional tables, graphs, charts, various specialized interfaces.\r\nEnd-user tools for querying and building reports are delivered in two ways:\r\n<ul><li>as part of OLAP-systems</li><li>in the form of specialized Query & Reporting</li></ul>\r\nVirtually every OLAP class system is equipped with Query & Reporting. These funds can be either embedded in the main product or separated into a separate product.\r\nThere are also specialized systems for generating and distributing reports. At the same time, these systems incorporate their own OLAP-means. Therefore, to draw a clear line between OLAP-systems and systems of class Query & Reporting is almost impossible.","materialsDescription":" <span style=\"font-weight: bold; \">What are the reporting tools?</span>\r\nReporting tools are widely used to support decision making and to measure organizational and team performance. Companies use them for financial consolidation, for evaluation of strategies and policies and often just for plain reporting. Today most of these tools are integrated with Business Intelligence tools.\r\n<span style=\"font-weight: bold; \">What are the advantages of these tools for your organization?</span>\r\nReporting tools allow companies to create attractive reports easily. In tabular or graphical format. With data from Excel, a data warehouse or the organization’s ERP system. With the reports containing the right information, people are able to manage and improve the business processes more easily.\r\n<span style=\"font-weight: bold; \">Which reporting tools are available in the market?</span>\r\nThere are many Business Intelligence Reporting tools in the market available. This list of reporting tools shows you a complete overview of all the major tools currently available and thoroughly studied by our industry analysts. To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. Reports analyze data and are designed to calculate and present data in a more formal form.\r\nTypically, a query finds information in the database for you, and a report is a more powerful way to display and analyze information about the accounts or log entries you want to view.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/End-User_Query__Reporting__and_Analysis.png"},{"id":325,"title":"Performance Management Software","alias":"performance-management-software","description":" <span style=\"font-weight: bold; \">Performance management software </span>— also referred to as a <span style=\"font-weight: bold; \">performance management system</span>— helps a company track, analyze, and evaluate its employees’ performance. is designed to improve business performance by spurring employee productivity. It works to ensure individual employees and teams are engaged and in alignment with organizational goals. Employee review software replaces an annual performance review process with real-time performance tracking, goal setting and feedback.\r\nPerformance management software systems are overseen by the HR department. They fit under the umbrella of <span style=\"font-style: italic; \">talent management systems.</span>\r\nAs next-generation HR software, performance management tools help companies address the modern goals of continually monitoring performance while giving employees feedback and support. Performance review software can track individual contributions to a team, as well as that team's ability to meet business objectives, thus tying performance into the company's bottom line.\r\nImproving employee engagement is another goal of performance management software. An employee can see current individual performance goals and their progress toward meeting them. This includes tracking efforts on specific projects. Managers measure individual performance against goals, and employees get a better idea of where they stand.\r\nThese systems use dashboards for quick and collaborative reviews. They can report individual performance, as well as project and team performance. The systems may also include employee ranking.\r\nAn effective performance management program must interact with other tools - in particular, workforce analytics. Data can be analyzed, for instance, against reporting from financial management systems and sales performance management systems.","materialsDescription":"<h1 class=\"align-center\">Why Implement Performance Management Software?</h1>\r\n<ul><li><span style=\"font-weight: bold; \">Easily-Navigable Dashboard </span></li></ul>\r\nThe top advantage to performance management tools are their ability to bring all key data and performance into one, organized location. Award-winning business performance management software do that. They make it easy to navigate the data and information and help leaders make better decisions for their workforce. \r\n<ul><li><span style=\"font-weight: bold; \">Performance Review Cycles </span></li></ul>\r\nTraditional annual review cycle or not, performance management system software can help coordinate, organize, schedule and store review information. The software will send reminders to leaders, manage permissions as leadership changes and provide structure to the overall process, including scripts based on company values and the employee’s role.\r\n<ul><li><span style=\"font-weight: bold; \">360 Degree and Peer Reviews </span></li></ul>\r\nPerformance and talent management tool can help ensure the process goes smoothly by providing structured and anonymous assessments. In some cases, there might be more than a few people involved in the performance review of one employee, so the software can track the progress of feedback to ensure each manager or leader has provided necessary input in a timely manner.\r\n<ul><li><span style=\"font-weight: bold; \">Customizable Review and Assessment Scripts </span></li></ul>\r\nIt is best practice to base performance on the unique values and goals of your organization, which means the annual review script should be different for a manager than it is for an executive, and nothing like the script of another organization. \r\n<ul><li><span style=\"font-weight: bold; \">Goal and Performance Tracking </span></li></ul>\r\nContinuous performance and goal tracking allows leadership to see the progress of projects clearly while keeping in mind which employees are hitting the mark and which need guidance. And because automated performance management system available to the employee as well, everyone will be on the same page and aligned to the work being done, even between departments in real-time.\r\n<ul><li><span style=\"font-weight: bold; \">Development & Succession Planning </span></li></ul>\r\nEmployees need continuous support in order to become effective contributors to the organization, especially in the long run. With performance management tools, you can track development progress, assign long term goals and ensure you understand the direction of talent and the business as a whole.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Performance_Management_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"omreportsr":{"id":1084,"logoURL":"https://old.roi4cio.com/fileadmin/content/OmReports.png","logo":true,"scheme":false,"title":"omReports®","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"omreportsr","companyTitle":"Omilia","companyTypes":["supplier","vendor"],"companyId":3998,"companyAlias":"omilia-conversational-intelligence","description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: justify;\">Функции omReports®</p>\r\n<ul> <li>Просмотр итогов взаимодействия для каждого канала</li> <li>Отчеты, выпущенные на ежедневной, недельной и ежемесячной основе</li> <li>Определите области для повышения автоматизации</li> <li>Применить дополнительные критерии поиска, чтобы сузить результаты и анализ</li> </ul>","shortDescription":"Omilia - веб-модуль автоматического создания отчетов, в котором представлены статистические данные об использовании приложения, что позволяет анализировать взаимодействие пользователей и измерять KPI","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omReports®","keywords":"области, повышения, omReports®, автоматизации, Просмотр, недельной, ежемесячной, основе","description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: just","og:title":"omReports®","og:description":"<p style=\"text-align: justify;\">Просмотр ключевых показателей и статистических данных о производительности системы, что позволяет легко анализировать взаимодействие пользователей и определять области для повышения автоматизации.</p>\r\n<p style=\"text-align: just","og:image":"https://old.roi4cio.com/fileadmin/content/OmReports.png"},"eventUrl":"","translationId":7052,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":225,"title":"End-User Query, Reporting, and Analysis","alias":"end-user-query-reporting-and-analysis","description":" Class systems of Query & Reporting are designed to form queries to information systems in user terms, as well as their execution, integration of data from different sources, viewing data with the possibilities of detailing and summarizing and building full-fledged reports, both on-screen and printed. Visualization of query results can be presented to the user in various forms - flat or multidimensional tables, graphs, charts, various specialized interfaces.\r\nEnd-user tools for querying and building reports are delivered in two ways:\r\n<ul><li>as part of OLAP-systems</li><li>in the form of specialized Query & Reporting</li></ul>\r\nVirtually every OLAP class system is equipped with Query & Reporting. These funds can be either embedded in the main product or separated into a separate product.\r\nThere are also specialized systems for generating and distributing reports. At the same time, these systems incorporate their own OLAP-means. Therefore, to draw a clear line between OLAP-systems and systems of class Query & Reporting is almost impossible.","materialsDescription":" <span style=\"font-weight: bold; \">What are the reporting tools?</span>\r\nReporting tools are widely used to support decision making and to measure organizational and team performance. Companies use them for financial consolidation, for evaluation of strategies and policies and often just for plain reporting. Today most of these tools are integrated with Business Intelligence tools.\r\n<span style=\"font-weight: bold; \">What are the advantages of these tools for your organization?</span>\r\nReporting tools allow companies to create attractive reports easily. In tabular or graphical format. With data from Excel, a data warehouse or the organization’s ERP system. With the reports containing the right information, people are able to manage and improve the business processes more easily.\r\n<span style=\"font-weight: bold; \">Which reporting tools are available in the market?</span>\r\nThere are many Business Intelligence Reporting tools in the market available. This list of reporting tools shows you a complete overview of all the major tools currently available and thoroughly studied by our industry analysts. To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. Reports analyze data and are designed to calculate and present data in a more formal form.\r\nTypically, a query finds information in the database for you, and a report is a more powerful way to display and analyze information about the accounts or log entries you want to view.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/End-User_Query__Reporting__and_Analysis.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A contact center is a central point from where you can contact.\r\nThe contact center typically includes one or more call centers but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.<br />Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably, but a contact center supports more services than a typical call center.\r\nContact centers offer omnichannel customer support, including email, chat, voice over IP (VoIP) and website support. A call center typically uses phones as the main channel of communication and can handle a mass volume of calls.<br />Contact centers are used for inbound communication, outbound communication or a hybrid of both. Contact center agents also interact with customers via web chat, phone, email or other communication channels.\r\nThe contact center infrastructure that is necessary to support communications may be located on the same premises as the contact center, or it can be located externally.\r\nIn an on-premises scenario, the company that owns the contact center also owns and manages its own hardware and software. This requires staffing and IT investments that some companies choose to forgo by outsourcing those tasks to cloud providers or hosting companies.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Call Center?</span>\r\nTraditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, billing questions, and other customer service issues. These call centers focus on quick call resolution times and agent productivity. In outbound call centers, agents make calls rather than receive them. These could be sales calls, marketing offers, surveys, fundraising requests, or debt collection, for example.\r\nThe term “call center” conjures an image for many people of waiting on perpetual hold or being routed through an endless IVR that never gives them what they need. Because so many consumers have had a dreadful customer service experience along these lines, call centers have developed a bad rap. But as legacy phone systems give way to newer digital technologies, call centers are evolving.\r\n<span style=\"font-weight: bold;\">What is a Contact Center?</span>\r\nThe term "contact center" (or “contact centre”) reflects the modern reality that there are many other ways to connect with a customer these days besides by telephone. The combined trends of increased customer expectations and newer technologies that allow for many channels of communication are creating a shift in the traditional call center model which has existed for decades. Consumers want more ways to reach businesses, and businesses are looking for new ways to improve customer experience.\r\nWhile call center agents generally focus on inbound and outbound calls, either on traditional phone lines or over VoIP, contact center agents handle a wide variety of communications. In a modern multichannel contact center, technical support might be delivered over in-app chat or video, while order status updates are delivered via SMS, event promotions are sent as push notifications, surveys are deployed over Facebook Messenger, and sales inquiries received by email are sent directly to an agent to connect by phone. Call centers handle voice communications, contact centers handle all communications.\r\nA company’s contact center is usually integrated with their customer relationship management (CRM) system, where all interactions between the organization and the public are tracked, coordinated, and managed. Depending on the infrastructure and ecosystem, it could be comprised of an alphabet soup of complex components. Many companies have purchased off-the-shelf systems or a highly customized network of technologies from multiple vendors. Some companies have adopted a cloud-based solution or two, but they remain siloed from the rest of their systems and can’t talk to each other.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Contact_Center1.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"<span style=\"font-weight: bold;\">Voice over Internet Protocol </span>(Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP solutions are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.\r\nInstead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. 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To name a few: Cognos Query and reporting, Oracle Enterprise Reporting, Crystal Reports, Microsoft Reporting Services (SSRS), etc.\r\n<span style=\"font-weight: bold; \">Is there a difference between reporting tools and BI tools?</span>\r\nAlmost every company, large or small, needs a reporting tool or they have already one in place. But, what is the difference between reporting software and Business Intelligence tools? They are not the same. In general reporting tools tell us where we have been but are not very good at analyzing data (at real time) and telling us where we are going (predictive).\r\n<span style=\"font-weight: bold;\">What is the difference between a query and a report?</span>\r\nA query is a way to create a list of accounts or journal entries that match your criteria. Requests serve as an advanced search engine that finds and groups accounts or journal entries and can only create a list.\r\nA report is a detailed report of a group of accounts or journal entries. 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