1. Marketing
2. Sales
3. Project Management
4. Resource Planning
5. Case Management
6. Service Management

• Support and registration of marketing activities for reporting, follow up and management
• Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.
• Create process support for your marketing activities, both simple and complex ones

• Categorization of customers based on needs of the organization and the area such as industry, sector or geography
• Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint
• Training Management with courses and participants, reuse data you previously created

• With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists
• Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views
• Consistently easy to use interface

• Business Process Flow with guiding steps in order to complete the sales process
• Track meetings and emails to your sales activities

• Dynamic sales processes, helping you to follow the sales processes that apply to you
• Support for several simultaneous sales processes
• With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time
• Customer Plans for targeted customer strategy on activity level with follow-up possibilities
• Opportunities to follow up recurring income over time

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs, views and dashboards
• Quick update of progressive sales processes

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Start from one of your predefined project model
• Add project activities for each unique project
• With the ability to follow the people who are relevant to the project
• Spread the responsibility on project activities and project logs
• Time reporting on projects and/or project activities
• Do follow-up on the budget and hours towards activities and timesheets
• - Analyze and visualize through views, graphs and dashboards

• Access to the same information with the possibility of access control through security roles
• Connect to SharePoint for an integrated experience
• Visualize to illustrate the project's success or warning signs
• Simple time reporting

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Support for multiple simultaneous resource plans with the same or different resource members
• Save time by copying a resource allocation over time
• Duplicate resource allocations for faster input
• Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum
• Resource allocation to projects and project activities

• The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.

• Follow-up on contractual commitments for SLA
• Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement
• Business Process Flow with guiding steps in order to complete the support process
• Cases automatically created based on in-coming email
• Support for case management through queues, and automatic routing of cases to queues

• Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.
• Possibilities to do time reports on projects and/or cases
• Case management within projects
• Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards
• Possibility to build a knowledge database based on recurring problems

• Simple and easy to use web interface
• Clear responsibilities for users in the process
• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views, for cases as well as users
• Possibilities for follow-up that suits your organization

• Case management with SLA
• Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
• Integration with Outlook activities

• Installation management for the identification of existing installations such as machinery, equipment and products at your customers
• Add and follow the installation components
• Service Plans: add installations to a service plan and get control over when and where the services will be performed
• Work on the field, on- and offline, with Absalon Service app
• Follow up the maintenance work historically and onwards
• Register service cases within service plans, for installations and users
• Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution

• Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way

• With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
• With Absalon Service app, users can work online or offline and quickly enter new data.

• Manage products, product groups, brands, price lists and discounts
• Use the built-in marketing lists to reach accounts and contacts
• Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day
• With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands

• Organize and guide your sales force by creating business plans, t  erritory plans and action plans
• Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly
• Understand how the business develops by following up on the data that the sales representative reports after meetings
• Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting
• Keep track of the distribution of your products on the shelves at your customers
• Track awareness for your brands at organizations and contacts
• Manage expenses and product samples to customers
• Use Absalon add-on to create events and invite contacts

• Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings 
• Find your way to customers with help of the map of Absalon add-on that creates the best route
• Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week
• Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited
• Use pre-defined messages, feedback and CLM for each brand
• The recurring user interface for reporting sales meetings accelerates the reporting process

• Use the built in marketing lists to contact organizations and contact persons with similar features
• Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals

• Use the built-in map function to locate your contacts and plan the best possible route 
• Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings
• Evaluate how your message has been received by the various contact persons
• Set up action plans with predefined messages and feedback, CLM and hand-out materials
• Copy an action plan and recycle the data that is already available in the system
• Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards
• Check contribution margin ratio for each contact in your plan so that you reach your goals
• Invite your contacts to events with a few simple steps

• Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are
• The user experiences that the app is easy to understand and easy to use
• Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings
• Get the contact person's signature on the location of the samples that you handed out
• Switch between the laptop and the app to find the most efficient way to work

Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.

• CRM - Track the complete sales process and close more deals.
• Project Management - Collaborate on tasks, manage timesheets, and log expense reports.
• Online Invoicing - A billing system to send and receive online payments from anywhere.
• Web Help Desk - A powerful ticketing system to deliver stellar customer support.
• Expense Reports - Mobile expense reporting & simple approval workflow tools.
• Field Service - Generate work orders, dispatch employee, and invoice for the job.
• Procurement - Supply chain management with vendor tracking, purchasing, and inventory.
• Order Management - Capture sales orders, track inventory & shipping, and invoice customers.

• взаимоотношения с клиентами
• необходимая аналитика
• финансовый учет
• продажи
• интеграция с другими системами
• работа с мобильных устройств

• Отсутствие ежемесячной оплаты, одна цена для любого количества сотрудников
• Реализация любых бизнес-процессов, алгоритмов и формул для Вашего бизнеса
• 100% внедрение
• Интеграция с любыми сервисами (E-mail, Viber, WhatsApp, 1C, телефония и т.д.)
• За счет наработанного кода сможем предложить хорошую стоимость и проверенные решения
• Наши аналитики возьмут на себя большую часть работы по анализу потребностей Вашего бизнеса

• Provide Your Customers with a Seamless Experience Across Channels. Among consumers, 68% say they expect the information they give an organization in one place to be available in another—and 80% say agents should be instantly familiar with contact history. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.
• Add Lower Cost Customer Service Channels. Reduce call volume and improve contact center efficiency by moving interactions to lower cost channels such as email, chat, SMS, and social media.
• Improve Your Contact Center Performance. Analyze historical and real-time reporting data to improve and maximize customer experiences, quickly adapting your contact center to respond dynamically to business and customer needs.

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1. Conversational Design
2. Chatbot Development for any platform
3. Quality & Performance
4. Maintenance & Support

• GET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts, leads, customers, vendors and more.
• MAKE SURE THINGS GET DONE - Create tasks and share with co-workers. Don’t miss that proposal deadline or customer call. If you have routine tasks, set them to repeat monthly or create a reusable process to match your business workflow.
• EASY TO USE - Be up and running in minutes. Capsule was designed with usability in mind. We made it simple and intuitive to help you feel at home within minutes of signing up, leaving you with time to focus on tasks at hand.
• EVERYONE ON THE SAME PAGE. Capture emails and attach notes, conversations, docs and files into a contact’s history so it’s easily available. Share a single view of a contact within your team.
• WE'RE HERE FOR YOU- Choosing Capsule isn't just choosing the right tool, you're also joining a community. Our friendly expert support team are here for you every day, every step of the way.
• MANAGE YOUR SALES PIPELINE AND CREATE REPORTS - Track bids, deals, proposals and other opportunities. See where your future income is coming from. Create reports and gain insight on your sales pipeline.
• CUSTOMIZE CAPSULE - Customize Capsule by adding the data fields you need and define processes for your team to follow. Create custom categories using tags such as vendor, lead and customer.
• CAPSULE MOBILE - Access your Capsule account wherever you go. Capsule for mobile gives you access to your contacts, tasks, opportunities, cases and more for both Android and iPhone.

• Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store

• Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes

• Increase customer satisfaction by ensuring that there are enough staff during peak periods

• Increase profitability using location data for optimal mobile marketing campaigns.

• Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)
• Cisco Unified Customer Voice Portal (for speech-enabled self-service)
• Cisco Unified Intelligence Center (for comprehensive reporting)
• Cisco Finesse web-based agent/supervisor desktop

• Support for inbound and outbound voice
• Built-in email and chat
• Social media customer care
• Support for inbound video
• Audio and video recording
• Powerful application programming interfaces for integrating task and outbound routing

• Blade server support
• Web-based administration
• Simplified log collection and trace level management
• Built-in real-time system health check
• Live data real-time reporting

• Enhanced customer experiences through all contact channels
• Optimized engagement with mobile and video callers
• Cost reduction by using your existing communications infrastructure
• Increased employee productivity and lower support costs
• Flexible addition of new capabilities through standard web APIs