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Alchemer
Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.
One of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier. Another ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps. Alchemer also makes risk management more convenient with the Risk Assessment Solution. Through pre-configured risk questions, requests, and assessment forms, the solution automates and accelerates the process of conducting risk assessments for vendors and enterprise operations. This way, information security teams can focus on mitigating risks rather than manually identifying risks.Overview of Alchemer Benefits
- Flexible integrations and easy-to-integrate API architecture
- Improved customer satisfaction and reduced churn
- Optimized sales processes and higher win rates
- Faster, more secure vendor and enterprise risk assessments
- Boost employee engagement and organize HR processes
Foquz
An automated system for collecting, processing, analyzing, managing customer reviews and opinions FOQUZ - will help you reach a new level and gain leadership positions in the industry.
FOQUZ:
- Easy to set up and use; ⠀
- Intuitive interface; ⠀
- The fastest and most convenient creation of surveys and questions; ⠀
- Possibility of sending trigger messages, automatically responding to the actions of the customer; ⠀
- Automation of building reports and analysis of indicators in dynamics; ⠀
- Directory of clients with the ability to customize mailings for them. ⠀
FOQUZ consists of three blocks: a survey designer, a mailing service and a module for working with negative. The survey builder supports all major question forms: multiple choice question; evaluation of photo or video materials; prioritization. The design of the questionnaire is customizable. Users can use templates or independently upload a background image, insert a logo, change the font.
Qualtrics Research Core
Built to help users drive better business decisions, this is the first software solution to use AI in analyzing survey data for predicting market trends. It consists of a set of advanced intelligent features called Qualtrics IQ. Powered by machine learning and artificial intelligence, these tools aim to make sophisticated research simpler.
Qualtrics Research Core can be used for any type of qualitative research: customer insights, R&D and product research, strategy and planning, and marketing and brand research. Thanks to its drag-and-drop interface, building surveys is accomplished with ease without coding. It even has pre-made templates and over 100 question types prepared by Ph.D. survey scientists at your disposal. This platform offers a plethora of state-of-the-art tools that can let you create, test, and modify surveys in an instant, so you can get actionable business insights as quickly as possible. To top it all off, Qualtrics Research Core has a highly skilled professionals who are available 24/7 by phone, email, and chat to help you. This way, you won’t have to worry about experiencing lengthy downtimes.Overview of Qualtrics Research Core Benefits
Whether you need intuitive survey design and sample sourcing or in-depth data analysis and progress reporting, Qualtrics Research Core can create bespoke research software solutions for your company. This is what makes this platform perfect for a multitude of uses such as customer satisfaction monitoring, research and development, segmentation and strategy, as well as marketing and brand research. To help you get a better grasp of what it has to offer, we have compiled some of the platform’s key features and benefits:- Simplified Market Research
- Actionable Insights Made Accessible
- Optimized Marketing Campaigns
- Reliable Storage of Customer Information
- Faster Multi-Channel Distribution
SmartSurvey Online Forms
- Embed forms on any web page to collect the data you need:
- Gather data with single, multiple, or matrix text boxes;
- Incorporate rich media, including video and images, into forms;
- Create membership sign up and event registration forms;
- Embed forms into any web page or send by SMS and email.
SoGoSurvey
SoGoSurvey offers a secure and comprehensive customer experience, online survey, employee engagement, and quiz platform. Built for a wide range of industries — from enterprises and financial services to government organizations — it helps collect customer feedback and conduct employee engagement surveys. It comes with robust and powerful quiz maker and survey tools, providing businesses with a sophisticated research and experience solution.
With a drag-and-drop interface, SoGoSurvey allows you to easily create and distribute powerful surveys. It has complete survey design tools, pre-built templates, and question models that you can use to build meaningful surveys. Plus, an online quiz maker tool helps you measure the knowledge, comprehension, and perception of your respondents. Moreover, SoGoSurvey has a customer management system that allows you to scale your customer experience capabilities. An advanced CX tool lets you craft compelling customer experience surveys, anticipate potential risks based on previous customer experiences, and distribute data to the right departments. SoGoCX is SoGoSurvey’s comprehensive customer experience platform that is designed to help companies identify pain points that could adversely affect customer experience and, ultimately, revenues. The software also works perfectly with third-party applications. Integrations with Salesforce, Zapier, Asana, and more help you deliver data faster and generate more meaningful results.Overview of SoGoSurvey Benefits
- Advanced CX Tools
- Analyze Employee Data
- Create Powerful Surveys
- Smart Question Creation
- Ease-of-Use
- Data Security
SurveyBot
Surveybot is a conversational surveys tool for Facebook Messenger and Facebook Workplace.
Surveys are built using 12 different question types, advanced conversational logic, answer piping and rules for re-engagement. Survey panels can be created from subscribers who take surveys in Facebook messenger, with segments based on profile attributes, surveys completed/incomplete and specific question answers.The main features
Survey builder- 12 + question types
- Use your own Facebook pages
- Messages in between questions
- Multiple campaigns
- Track performance
- Target panels
- Zapier Integration
CRMs Access all widely used CRM systems to integrate survey responses with your Customer Relationships.
- Data API
SurveyMonkey
Benefits
- Access surveys from any device
- Have access to world-class data security standards
- Share files with team without sharing passwords
- Customize your survey appearance
- Use survey quality metric to measure the quality and expected performance
- Diverse distribution methods available
- Use AB test to compare two surveys
Main features of SurveyMonkey are:
- Text analysis
- Survey Templates
- SPSS integration
- Skip Logic
- Real-time results
- Net Promoter Score
- Filter and cross-tabbing
- Export Results to Excel and PDF
- Enterprise-grade features
- Customizable Survey Links
- Customizable Design Themes
- Custom reporting
- Custom branding
- Consolidated account management
- Answer Validation
SurveySensum
SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.
Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested and optimized survey templates to attract more responses.- Web
- Mobile
- Offline
- Scan
Improve customer experience across all customer journey with this self-service products
CX Platform. The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS.- Customer Satisfaction Score (CSAT). Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
- Net Promoter Score® (NPS). Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.
- Customer Effort Score (CES). Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights
- Collect valuable customer data from everywhere. Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.
- Surveys. It can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.
- Chatbots. CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.
- Excel sheets. Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.
- Social Media. Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.
- Reviews. With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.
- CRM. Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.
SurveySparrow
SurveySparrow is a survey and feedback management platform that allows businesses to create and administer surveys for determining the pulse of their employees and their customers. The software allows users to build and distribute surveys as natural as they can be, prompting genuine and authentic answers, comments, and opinions from respondents.
Employee Pulse Surveys helps companies create a working environment that is conducive to employee growth, collaboration, and better productivity among others. On the other hand, Customer Pulse Surveys helps companies and organizations identify what empowers their customers to purchase or avail their products and services, what ticks them off, and what makes them come back.
SurveySparrow is built to help with both, providing users with a crystal clear picture of what the sentiments of their target audience are and harness the power of feedback to steer their business towards a better, more profitable direction.
SurveySparrow Benefits
With SurveySparrow, you can craft professional-looking surveys effortlessly and have a very high 40% completion rate. You can distribute your surveys via multiple channels, enabling you to reach your target audience easily and quickly.
SurveySparrow helps your company create and maintain an awesome workplace where workers are satisfied with their conditions and empowered to deliver maximum output at every turn.
With this survey and feedback management too, you are able to determine the pulse among your workers, see their engagement, and know what drives them to work better. It also helps you see beyond their capabilities and discover their potential for growth as well as identify what drives attrition and how to reduce, if not eliminate it.
As a customer pulse survey application, SurveySparrow allows you to engage customers and discover the flaws of your products and services and collect feedback from your clients on how you can further improve their quality.
Deep customer insights help you determine what makes them satisfied or dissatisfied with your product or about your brand and find out who are your loyal customers and detractors. It is also an effective tool to discover how you fare against the competition, identify areas where you excel and lag behind, and what you can do to keep up, if not get ahead.
SurveySparrow Features: The Breakdown
Create irresistible conversational surveys
Design surveys with precision.
Vibrant color palette to customize the questions, answers, buttons
Over 20 diverse font families
Attractive background images
CSS customization
Surveys that are beautiful AND smart
Create smart surveys that ask relevant questions based on past responses.
Skip logic to bypass questions when certain logic is met
Display logic that shows questions based on certain conditions
Multiple logic blocks to quickly program clever surveys
Personalization
Create personalized surveys instead of a ‘one-size-fits-all’ using Piping and Custom Parameters.
Make surveys personal by ‘Piping’ previous answers in subsequent questions
Use custom parameters to include relevant info with custom variables
Collect more data with diverse question types
Get important data without making your surveys too long.
Opinion scale, Star Rating
Text input, Date type
File Upload, Contact Form
Matrix Type
Rank order, Drag & Drop… and much more!
Automate tasks, channelize workflows
Automate all repetitive tasks with recurring feature and schedule reminder emails
Recurring surveys to automatically schedule & share periodic surveys
Configure time, date, day, and frequency
Reminder emails to gently urge the respondents to complete the survey
Separate reminder emails for partial responders and non-responders
Survio
Survio is an online solution designed to help businesses create customizable surveys using in-built templates with various content, layout and style types. It enables employees to distribute surveys and capture results in various formats in real-time.
The application lets administrators gain insights into customer requirements, assess employee performances and analyze market trends by collecting user responses. Features of Survio include customer feedback, data export, white labeling, customizable footer content, reporting and more. It has more than 70 pre built survey designs which in turn improves the appearance of your survey since you can customize it to meet the demands of your style and brand. Survio provides a free and easy tool for any type of online survey. The product provides plenty of ready-made survey templates, layouts and styles. You can easilycreate a new survey with professional content and a stunning look in just a few clicks! You can view
your collected responses in real-time, using tables, charts, PDF reports and data files for most filetypes. The user interface is extremely easy and intuitive. With Survio anybody can create a survey, even if you have no experience. Users won't need to download or install anything and Survio can be used with any popular browser.
Anyone can have a survey on their own web site or Facebook for free in minutes. Survio comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms such as Google Analytics, Facebook and more. Pricing is available on a monthly or yearly subscription and support is extended via phone and email.
Survio offers the following functionalities:
- 360 Degree Feedback
- Custom Survey URLs
- Data Analysis Tools
- Email Distribution
- Embeddable Survey
- Kiosk Survey
- Mobile Survey
- Multiple Question Types
- Offline Response Collection
- Online Survey
- Question Branching
- Question Library
- Site Intercept Survey
- Support Audio / Images / Video
- Survey Templates
- Skip Logic
The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.