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Alchemer

Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.

One of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier. Another ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps. Alchemer also makes risk management more convenient with the Risk Assessment Solution. Through pre-configured risk questions, requests, and assessment forms, the solution automates and accelerates the process of conducting risk assessments for vendors and enterprise operations. This way, information security teams can focus on mitigating risks rather than manually identifying risks.

Overview of Alchemer Benefits

  • Flexible integrations and easy-to-integrate API architecture
Alchemer offers native integrations with CRM, ERP, BI, and Marketing software, including Microsoft Dynamics, Microsoft Power BI, Tableau, Google Analytics, Salesforce Marketing Cloud, HubSpot, MailChimp, social media (Facebook, Twitter, LinkedIn, etc.), Stripe, Google Sheets, Webhook, and Slack to help teams save time on moving between software and ensure seamless syncing of customer information. Salesforce is also available as an add-on integration. Additionally, Alchemer is built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.
  • Improved customer satisfaction and reduced churn
Adding the Alchemer Activated NPS Solution, you can gather actionable feedback from customers using industry-leading practices. The Solution also includes all the integrations and case management tools help customer-facing teams manage customer interactions and respond to feedback immediately. Built-in text analysis and tagging capabilities help teams understand customer feedback better, while a Tableau integration makes it easier to filter and analyze NPS (Net Promoter Score) data.
  • Optimized sales processes and higher win rates
Purchasing the Alchemer Sales Motion Optimizer solution helps sales teams improve win rates by keeping customers engaged throughout the sales process. Predesigned surveys allow sales teams to capture real-time feedback from customers at any stage of the sales process. With these tools, sales teams can quickly identify opportunities while tailoring the sales experience according to customers’ needs. Moreover, a Sales Motion Portal allows sales teams to centralize and standardize customer-centric processes. This way, sales reps can simply select customer assessments for a specific stage in the sales process.
  • Faster, more secure vendor and enterprise risk assessments
Investing in the Alchemer Risk Assessment Solution makes it easier for information security teams to perform vendor and enterprise risk assessments. Using this solution, information security teams can simply choose a type of vendor and use pre-configured questions and risk levels for a specific vendor type. Vendors, on the other hand, can delegate specific sections of the assessment to different team members. Raw scores are automatically compiled into reports, so teams can focus on mitigating risks rather than wading through data and paperwork.
  • Boost employee engagement and organize HR processes
Adding the Alchemer Employee Engagement Solution makes it easier for business owners and managers to keep employees satisfied and engaged. The solution offers pre-configured customizable employee experience surveys that managers can use to collect feedback from team members and act on this feedback. An Employee Portal centralizes HR-related requests, providing pre-configured request forms and workflows for case management.
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Qualtrics Research Core

Built to help users drive better business decisions, this is the first software solution to use AI in analyzing survey data for predicting market trends. It consists of a set of advanced intelligent features called Qualtrics IQ. Powered by machine learning and artificial intelligence, these tools aim to make sophisticated research simpler.

Qualtrics Research Core can be used for any type of qualitative research: customer insights, R&D and product research, strategy and planning, and marketing and brand research. Thanks to its drag-and-drop interface, building surveys is accomplished with ease without coding. It even has pre-made templates and over 100 question types prepared by Ph.D. survey scientists at your disposal. This platform offers a plethora of state-of-the-art tools that can let you create, test, and modify surveys in an instant, so you can get actionable business insights as quickly as possible. To top it all off, Qualtrics Research Core has a highly skilled professionals who are available 24/7 by phone, email, and chat to help you. This way, you won’t have to worry about experiencing lengthy downtimes.

Overview of Qualtrics Research Core Benefits

Whether you need intuitive survey design and sample sourcing or in-depth data analysis and progress reporting, Qualtrics Research Core can create bespoke research software solutions for your company. This is what makes this platform perfect for a multitude of uses such as customer satisfaction monitoring, research and development, segmentation and strategy, as well as marketing and brand research. To help you get a better grasp of what it has to offer, we have compiled some of the platform’s key features and benefits:
  • Simplified Market Research
Whether you are a beginner or an expert analyst, market research is never an easy task. With Qualtrics Research Core’s Stats IQ, you can decipher data, identify trends, and produce predictive models without the need to spend time in SPSS or Excel. This feature will guide you in identifying the strongest statistical relationships and translate the results in layman’s terms, so you can put them into action right away. Should you encounter any issues with your research, worry not. They have dedicated project managers who will help you run your project from start to finish, making it easier to ensure the success of any business project or academic research you are handling.
  • Actionable Insights Made Accessible
Actionable insights are often overlooked if you look at open text responses at face value. To help you get to the root of the problem without hassle, Qualtrics Research Core offers a Text IQ capability. Equipped with artificial intelligence and natural language processing, this tool analyzes open texts for you. It will then suggest relevant topics and assigns sentiment scores to individual text comments.
  • Optimized Marketing Campaigns
Ensuring the effectivity of your marketing strategies is not as complicated as it seems. Qualtrics Research Core eliminates the guesswork from the planning process using its Driver IQ function. Providing you with real-time data on your customers’ experiences, this tool will automatically correlate this information to prioritize the key drivers of your business. It can also predict the actions that will reap the best possible business impact to help you optimize your campaigns.
  • Reliable Storage of Customer Information
Other than providing you with in-depth statistics and reporting, Qualtrics Research Core can also serve as a repository of information that you may refer to in the future. It has an IQ directory that provides users with a live, organized chronicle of your audience’s emotions, sentiments, beliefs, and preferences. This feature will then store all this data to create a record system that you may use for business planning, customer management, or even academic research.
  • Faster Multi-Channel Distribution
You can obtain crucial information on your business from various places, so it’s best to tap your audience on all possible platforms. Luckily, Qualtrics can support multiple distribution channels. Be it emails, SMS, mobile sites, social media, or IVR, you can embed your surveys wherever you desire. You may even opt to direct people to your surveys using QR codes. This is a great option for receipts, posters, and other print media. In addition, they purchase a panel of respondents in bulk from variety of vendors so that their database can scale with your needs well as accommodate niche projects.
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SmartSurvey Online Forms

Build smart online forms to make data collection easy. Simple to Build Intuitive, with a wide range of easy to use features, scalable to suit teams of all sizes. Gather Accurate Data Capture data from your audience accurately and securely with any web-friendly device. Increase Conversion Rates Gather contact data to build lead-generating associations and nurture relationships. Full Control Access a wide range of question types with advanced logic and comprehensive reporting capabilities. Build the Forms You Need
  • Embed forms on any web page to collect the data you need:
  • Gather data with single, multiple, or matrix text boxes;
  • Incorporate rich media, including video and images, into forms;
  • Create membership sign up and event registration forms;
  • Embed forms into any web page or send by SMS and email.
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SoGoSurvey

SoGoSurvey offers a secure and comprehensive customer experience, online survey, employee engagement, and quiz platform. Built for a wide range of industries — from enterprises and financial services to government organizations — it helps collect customer feedback and conduct employee engagement surveys. It comes with robust and powerful quiz maker and survey tools, providing businesses with a sophisticated research and experience solution.

With a drag-and-drop interface, SoGoSurvey allows you to easily create and distribute powerful surveys. It has complete survey design tools, pre-built templates, and question models that you can use to build meaningful surveys. Plus, an online quiz maker tool helps you measure the knowledge, comprehension, and perception of your respondents. Moreover, SoGoSurvey has a customer management system that allows you to scale your customer experience capabilities. An advanced CX tool lets you craft compelling customer experience surveys, anticipate potential risks based on previous customer experiences,  and distribute data to the right departments. SoGoCX is SoGoSurvey’s comprehensive customer experience platform that is designed to help companies identify pain points that could adversely affect customer experience and, ultimately, revenues. The software also works perfectly with third-party applications. Integrations with Salesforce, Zapier, Asana, and more help you deliver data faster and generate more meaningful results.

Overview of SoGoSurvey Benefits

  • Advanced CX Tools
SoGoSurvey offers multi-channel feedback across the customer journey so you can provide consistent and individually-tailored responses in all touchpoints. Through integrations, you can also easily centralize operational and CX data to give you insights on the best strategies and actions to take. The software also comes with a smart Net Promoter Score (NPS) to help you identify and prioritize at-risk customers.
  • Analyze Employee Data
Another nifty feature of the platform is its employee experience management system, which lets you foster a better workplace and improve employee retention. SoGoSurvey EX opens a strong communication channel between management and employees with its employee surveys, assessments, real-time behavior trends, and data-rich employee experience reports.
  • Create Powerful Surveys
To create meaningful surveys, the application lets you choose from a variety of question types like image choice, symbol rating scale, matrix grid, and NPS questions. Text Box questions allow participants to answer questions in their own language, balancing qualitative and quantitative data from your surveys. SoGoSurvey provides numerous templates and questions for all your survey requirements. You can also optimize your surveys so that participants can access them from any device and increase response rates.
  • Smart Question Creation
When you create surveys with the tool, it makes sure that you ask the right questions at the right time by pre-populating your surveys with questions that remain hidden until they are needed to be asked. This is further complemented by a feature that lets you create matrix grid questions.
  • Ease-of-Use
The software is widely known for its ease-of-use. With its drag-and-drop tools and pre-built templates, survey creation is made simpler and faster. You don’t need to have extensive knowledge of Javascript or coding skills to create your own surveys and quizzes. It comes with a survey template bank to accelerate the survey creation process. In addition, you can incorporate your own style and add your logo to your survey forms.
  • Data Security
The vendor puts emphasis on the safety of your survey data with its top-of-the-line security technologies. Each element of the software is protected by the vendor’s Tier-3 data centers, internal and external audits, detailed protocols and continuous training. This way, you can rest assured that all critical information is safe from prying eyes.
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SurveyBot

Surveybot is a conversational surveys tool for Facebook Messenger and Facebook Workplace.

Surveys are built using 12 different question types, advanced conversational logic, answer piping and rules for re-engagement. Survey panels can be created from subscribers who take surveys in Facebook messenger, with segments based on profile attributes, surveys completed/incomplete and specific question answers.

The main features

Survey builder
  • 12 + question types
Choose from over 12 question types that respondents can answer within Facebook Messenger. Check out all question types.
  • Use your own Facebook pages
Create surveys for your own Facebook pages. Start your survey automatically when someone chats with your page or give respondents a unique link to your page to start your survey in Facebook Messenger.
  • Messages in between questions
Humanize your surveys by adding messages in between your questions to make your survey more conversational. Add conditional messages to send messages based on previous question responses. Distribute your Surveys
  • Multiple campaigns
Create multiple survey campaigns. Promote your surveys in different ways to different audiences.
  • Track performance
Track the survey completion rate performance of each of your campaigns.
  • Target panels
Target your panel subscribers by directly sending them new surveys over Facebook Messenger. Survey Integration with over 750 apps
  • Zapier Integration
With Zapier Integrations you can connect your surveys to send data to over 750 different apps.
CRMs Access all widely used CRM systems to integrate survey responses with your Customer Relationships.
  • Data API
Access your survey responses via the data API.


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SurveyMonkey

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.  Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users. One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements. SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results. With SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results. And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

Benefits

  • Access surveys from any device
  • Have access to world-class data security standards
  • Share files with team without sharing passwords
  • Customize your survey appearance
  • Use survey quality metric to measure the quality and expected performance
  • Diverse distribution methods available
  • Use AB test to compare two surveys

Main features of SurveyMonkey are:

  •     Text analysis
  •     Survey Templates
  •     SPSS integration
  •     Skip Logic
  •     Real-time results
  •     Net Promoter Score
  •     Filter and cross-tabbing
  •     Export Results to Excel and PDF
  •     Enterprise-grade features
  •     Customizable Survey Links
  •     Customizable Design Themes
  •     Custom reporting
  •     Custom branding
  •     Consolidated account management
  •     Answer Validation

 

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SurveySensum

SurveySensum is an AI-enabled Experience Management Platform that can help brands or businesses to capture real-time customer feedback and convert data into storytelling for meaningful insights.

Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested and optimized survey templates to attract more responses.
  • Email
  • Web
  • Whatsapp
  • Mobile
  • Offline
  • Scan

Improve customer experience across all customer journey with this self-service products

CX Platform. The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS.
  • Customer Satisfaction Score (CSAT). Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
  • Net Promoter Score® (NPS). Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.
  • Customer Effort Score (CES). Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights
Conversational Analytics Platform. SurveySensum text analytics software lets you get valuable strategic business insights from unstructured customer feedback and conversations in real-time. Turn qualitative customer feedback into valuable business insights. Understand your customers like never before, with our AI-powered multilingual text analytics software built specifically to extract actionable insights from unstructured text data.
  • Collect valuable customer data from everywhere. Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.
  • Surveys. It can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.
  • Chatbots. CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.
  • Excel sheets. Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.
  • Social Media. Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.
  • Reviews. With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.
  • CRM. Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.
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SurveySparrow

SurveySparrow is a survey and feedback management platform that allows businesses to create and administer surveys for determining the pulse of their employees and their customers. The software allows users to build and distribute surveys as natural as they can be, prompting genuine and authentic answers, comments, and opinions from respondents.

Employee Pulse Surveys helps companies create a working environment that is conducive to employee growth, collaboration, and better productivity among others. On the other hand, Customer Pulse Surveys helps companies and organizations identify what empowers their customers to purchase or avail their products and services, what ticks them off, and what makes them come back.

SurveySparrow is built to help with both, providing users with a crystal clear picture of what the sentiments of their target audience are and harness the power of feedback to steer their business towards a better, more profitable direction.

SurveySparrow Benefits

With SurveySparrow, you can craft professional-looking surveys effortlessly and have a very high 40% completion rate. You can distribute your surveys via multiple channels, enabling you to reach your target audience easily and quickly.

SurveySparrow helps your company create and maintain an awesome workplace where workers are satisfied with their conditions and empowered to deliver maximum output at every turn.

With this survey and feedback management too, you are able to determine the pulse among your workers, see their engagement, and know what drives them to work better. It also helps you see beyond their capabilities and discover their potential for growth as well as identify what drives attrition and how to reduce, if not eliminate it.

As a customer pulse survey application, SurveySparrow allows you to engage customers and discover the flaws of your products and services and collect feedback from your clients on how you can further improve their quality.

Deep customer insights help you determine what makes them satisfied or dissatisfied with your product or about your brand and find out who are your loyal customers and detractors. It is also an effective tool to discover how you fare against the competition, identify areas where you excel and lag behind, and what you can do to keep up, if not get ahead.

SurveySparrow Features: The Breakdown

Create irresistible conversational surveys

Design surveys with precision.

  •     Vibrant color palette to customize the questions, answers, buttons

  •     Over 20 diverse font families

  •     Attractive background images

  •     CSS customization

Surveys that are beautiful AND smart

Create smart surveys that ask relevant questions based on past responses.

  •     Skip logic to bypass questions when certain logic is met

  •     Display logic that shows questions based on certain conditions

  •     Multiple logic blocks to quickly program clever surveys

Personalization

Create personalized surveys instead of a ‘one-size-fits-all’ using Piping and Custom Parameters.

  •     Make surveys personal by ‘Piping’ previous answers in subsequent questions

  •     Use custom parameters to include relevant info with custom variables

Collect more data with diverse question types

Get important data without making your surveys too long.

  •     Opinion scale, Star Rating

  •     Text input, Date type

  •     File Upload, Contact Form

  •     Matrix Type

  •     Rank order, Drag & Drop… and much more!

Automate tasks, channelize workflows

Automate all repetitive tasks with recurring feature and schedule reminder emails

  •     Recurring surveys to automatically schedule & share periodic surveys

  •     Configure time, date, day, and frequency

  •     Reminder emails to gently urge the respondents to complete the survey

  •     Separate reminder emails for partial responders and non-responders



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Survio

Survio is an online solution designed to help businesses create customizable surveys using in-built templates with various content, layout and style types. It enables employees to distribute surveys and capture results in various formats in real-time.

The application lets administrators gain insights into customer requirements, assess employee performances and analyze market trends by collecting user responses. Features of Survio include customer feedback, data export, white labeling, customizable footer content, reporting and more. It has more than 70 pre built survey designs which in turn improves the appearance of your survey since you can customize it to meet the demands of your style and brand. Survio provides a free and easy tool for any type of online survey. The product provides plenty of ready-made survey templates, layouts and styles. You can easily
create a new survey with professional content and a stunning look in just a few clicks! You can view
your collected responses in real-time, using tables, charts, PDF reports and data files for most filetypes. The user interface is extremely easy and intuitive. With Survio anybody can create a survey, even if you have no experience. Users won't need to download or install anything and Survio can be used with any popular browser.
Anyone can have a survey on their own web site or Facebook for free in minutes. Survio comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms such as Google Analytics, Facebook and more. Pricing is available on a monthly or yearly subscription and support is extended via phone and email.

Survio offers the following functionalities:

  •     360 Degree Feedback
  •     Custom Survey URLs
  •     Data Analysis Tools
  •     Email Distribution
  •     Embeddable Survey
  •     Kiosk Survey
  •     Mobile Survey
  •     Multiple Question Types
  •     Offline Response Collection
  •     Online Survey
  •     Question Branching
  •     Question Library
  •     Site Intercept Survey
  •     Support Audio / Images / Video
  •     Survey Templates
  •     Skip Logic
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The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.