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Alchemer

Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.

One of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier. Another ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps. Alchemer also makes risk management more convenient with the Risk Assessment Solution. Through pre-configured risk questions, requests, and assessment forms, the solution automates and accelerates the process of conducting risk assessments for vendors and enterprise operations. This way, information security teams can focus on mitigating risks rather than manually identifying risks.

Overview of Alchemer Benefits

  • Flexible integrations and easy-to-integrate API architecture
Alchemer offers native integrations with CRM, ERP, BI, and Marketing software, including Microsoft Dynamics, Microsoft Power BI, Tableau, Google Analytics, Salesforce Marketing Cloud, HubSpot, MailChimp, social media (Facebook, Twitter, LinkedIn, etc.), Stripe, Google Sheets, Webhook, and Slack to help teams save time on moving between software and ensure seamless syncing of customer information. Salesforce is also available as an add-on integration. Additionally, Alchemer is built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.
  • Improved customer satisfaction and reduced churn
Adding the Alchemer Activated NPS Solution, you can gather actionable feedback from customers using industry-leading practices. The Solution also includes all the integrations and case management tools help customer-facing teams manage customer interactions and respond to feedback immediately. Built-in text analysis and tagging capabilities help teams understand customer feedback better, while a Tableau integration makes it easier to filter and analyze NPS (Net Promoter Score) data.
  • Optimized sales processes and higher win rates
Purchasing the Alchemer Sales Motion Optimizer solution helps sales teams improve win rates by keeping customers engaged throughout the sales process. Predesigned surveys allow sales teams to capture real-time feedback from customers at any stage of the sales process. With these tools, sales teams can quickly identify opportunities while tailoring the sales experience according to customers’ needs. Moreover, a Sales Motion Portal allows sales teams to centralize and standardize customer-centric processes. This way, sales reps can simply select customer assessments for a specific stage in the sales process.
  • Faster, more secure vendor and enterprise risk assessments
Investing in the Alchemer Risk Assessment Solution makes it easier for information security teams to perform vendor and enterprise risk assessments. Using this solution, information security teams can simply choose a type of vendor and use pre-configured questions and risk levels for a specific vendor type. Vendors, on the other hand, can delegate specific sections of the assessment to different team members. Raw scores are automatically compiled into reports, so teams can focus on mitigating risks rather than wading through data and paperwork.
  • Boost employee engagement and organize HR processes
Adding the Alchemer Employee Engagement Solution makes it easier for business owners and managers to keep employees satisfied and engaged. The solution offers pre-configured customizable employee experience surveys that managers can use to collect feedback from team members and act on this feedback. An Employee Portal centralizes HR-related requests, providing pre-configured request forms and workflows for case management.
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The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.