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Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, Alchemer offers preconfigured solutions.</h4>\r\nOne of these is the Activated NPS Solution, an all-in-one solution to improve customer satisfaction while reducing churn. With preconfigured surveys and forms from the Activated NPS Solution, teams can easily collect and monitor customer feedback and react to customers in real-time. Customer feedback is also integrated into systems and reports, so tracking customer feedback trends over time is easier.\r\nAnother ready-to-deploy solution that marketing and sales teams will benefit from is Alchemer’s Sales Motion Optimizer. This solution provides preconfigured feedback assessments for collecting data from customers, ensuring GDPR and CCPA-compliant security for customer data. Standard customer-centric processes are also centralized into a Sales Portal that’s accessible to sales reps.\r\nAlchemer also makes risk management more convenient with the Risk Assessment Solution. Through pre-configured risk questions, requests, and assessment forms, the solution automates and accelerates the process of conducting risk assessments for vendors and enterprise operations. This way, information security teams can focus on mitigating risks rather than manually identifying risks.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Overview of Alchemer Benefits</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Flexible integrations and easy-to-integrate API architecture</span></li></ul>\r\nAlchemer offers native integrations with CRM, ERP, BI, and Marketing software, including Microsoft Dynamics, Microsoft Power BI, Tableau, Google Analytics, Salesforce Marketing Cloud, HubSpot, MailChimp, social media (Facebook, Twitter, LinkedIn, etc.), Stripe, Google Sheets, Webhook, and Slack to help teams save time on moving between software and ensure seamless syncing of customer information. Salesforce is also available as an add-on integration. Additionally, Alchemer is built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Improved customer satisfaction and reduced churn</span></li></ul>\r\nAdding the Alchemer Activated NPS Solution, you can gather actionable feedback from customers using industry-leading practices. The Solution also includes all the integrations and case management tools help customer-facing teams manage customer interactions and respond to feedback immediately. Built-in text analysis and tagging capabilities help teams understand customer feedback better, while a Tableau integration makes it easier to filter and analyze NPS (Net Promoter Score) data.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Optimized sales processes and higher win rates</span></li></ul>\r\nPurchasing the Alchemer Sales Motion Optimizer solution helps sales teams improve win rates by keeping customers engaged throughout the sales process. Predesigned surveys allow sales teams to capture real-time feedback from customers at any stage of the sales process. With these tools, sales teams can quickly identify opportunities while tailoring the sales experience according to customers’ needs. Moreover, a Sales Motion Portal allows sales teams to centralize and standardize customer-centric processes. This way, sales reps can simply select customer assessments for a specific stage in the sales process.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Faster, more secure vendor and enterprise risk assessments</span></li></ul>\r\nInvesting in the Alchemer Risk Assessment Solution makes it easier for information security teams to perform vendor and enterprise risk assessments. Using this solution, information security teams can simply choose a type of vendor and use pre-configured questions and risk levels for a specific vendor type. Vendors, on the other hand, can delegate specific sections of the assessment to different team members. Raw scores are automatically compiled into reports, so teams can focus on mitigating risks rather than wading through data and paperwork.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Boost employee engagement and organize HR processes</span></li></ul>\r\nAdding the Alchemer Employee Engagement Solution makes it easier for business owners and managers to keep employees satisfied and engaged. The solution offers pre-configured customizable employee experience surveys that managers can use to collect feedback from team members and act on this feedback. An Employee Portal centralizes HR-related requests, providing pre-configured request forms and workflows for case management.\r\n\r\n","shortDescription":"Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Alchemer","keywords":"","description":"<h4>Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams ge","og:title":"Alchemer","og:description":"<h4>Alchemer is a flexible platform that enables more efficient data collection and analysis for businesses. Formerly known as SurveyGizmo, the platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams ge","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Alchemer_logo.jpg"},"eventUrl":"","translationId":6734,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":816,"title":"Online surveys","alias":"online-surveys","description":" Online (Internet) surveys are becoming an essential research tool for a variety of research fields, including marketing, social and official statistics research. According to ESOMAR online survey research accounted for 20% of global data-collection expenditure in 2006. They offer capabilities beyond those available for any other type of self-administered questionnaire. Online consumer panels are also used extensively for carrying out surveys but the quality is considered inferior because the panelists are regular contributors and tend to be fatigued. However, when estimating the measurement quality (defined as product of reliability and validity) using a multitrait-mutlimethod approach (MTMM), some studies found a quite reasonable quality and even that the quality of a series of questions in an online opt-in panel (Netquest) was very similar to the measurement quality for the same questions asked in the European Social Survey (ESS), which is a face-to-face survey.\r\nSome studies have compared the quality of face-to-face surveys and/or telephone surveys with that of online surveys, for single questions, but also for more complex concepts measured with more than one question (also called Composite Scores or Index). Focusing only on probability-based surveys (also for the online ones), they found overall that the face-to-face (using show-cards) and web surveys have quite similar levels of measurement quality, whereas the telephone surveys were performing worse. Other studies comparing paper-and-pencil questionnaires with web-based questionnaires showed that employees preferred online survey approaches to the paper-and-pencil format. There are also concerns about what has been called &quot;ballot stuffing&quot; in which employees make repeated responses to the same survey. Some employees are also concerned about privacy. Even if they do not provide their names when responding to a company survey, can they be certain that their anonymity is protected? Such fears prevent some employees from expressing an opinion.","materialsDescription":" <span style=\"font-weight: bold;\">What does Online Survey mean?</span>\r\nAn online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics. People are often encouraged to complete online surveys by an incentive such as being entered to win a prize.\r\nCompanies often use online surveys to gain a deeper understanding of their customers’ tastes and opinions. Like traditional surveys, online surveys can be used in two basic ways: To provide more data on customers, including everything from basic demographic information (age, education level and so on) to social data (causes, clubs or activities the customer supports) To create a survey about a specific product, service or brand in order to find out how consumers are reacting to it. In contrast to traditional surveys, online surveys offer companies a way to sample a broader audience at a lower cost.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-online-surveys.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}},"aliases":{"1":["alchemer"]},"links":{"first":"http://apis.roi4cio.com/api/products?page=1","last":"http://apis.roi4cio.com/api/products?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"path":"http://apis.roi4cio.com/api/products","per_page":20,"to":1,"total":1},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[9300],"values":{"9300":{"id":9300,"title":"Alchemer"}}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}