{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"company":{"role-vendor":{"_type":"localeString","en":"Vendor","ru":"Производитель"},"role-supplier":{"ru":"Поставщик","_type":"localeString","en":"Supplier"},"products-popover":{"de":"die produkte","ru":"Продукты","_type":"localeString","en":"Products"},"introduction-popover":{"ru":"внедрения","_type":"localeString","en":"introduction"},"partners-popover":{"ru":"партнеры","_type":"localeString","en":"partners"},"update-profile-button":{"ru":"Обновить профиль","_type":"localeString","en":"Update profile"},"read-more-button":{"_type":"localeString","en":"Show more","ru":"Показать ещё"},"hide-button":{"en":"Hide","ru":"Скрыть","_type":"localeString"},"user-implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"categories":{"en":"Categories","ru":"Компетенции","_type":"localeString"},"description":{"en":"Description","ru":"Описание","_type":"localeString"},"role-user":{"ru":"Пользователь","_type":"localeString","en":"User"},"partnership-vendors":{"ru":"Партнерство с производителями","_type":"localeString","en":"Partnership with vendors"},"partnership-suppliers":{"en":"Partnership with suppliers","ru":"Партнерство с поставщиками","_type":"localeString"},"reference-bonus":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus 4 reference"},"partner-status":{"en":"Partner status","ru":"Статус партнёра","_type":"localeString"},"country":{"ru":"Страна","_type":"localeString","en":"Country"},"partner-types":{"ru":"Типы партнеров","_type":"localeString","en":"Partner types"},"branch-popover":{"en":"branch","ru":"область деятельности","_type":"localeString"},"employees-popover":{"ru":"количество сотрудников","_type":"localeString","en":"number of employees"},"partnership-programme":{"ru":"Партнерская программа","_type":"localeString","en":"Partnership program"},"partner-discounts":{"_type":"localeString","en":"Partner discounts","ru":"Партнерские скидки"},"registered-discounts":{"ru":"Дополнительные преимущества за регистрацию сделки","_type":"localeString","en":"Additional benefits for registering a deal"},"additional-advantages":{"_type":"localeString","en":"Additional Benefits","ru":"Дополнительные преимущества"},"additional-requirements":{"en":"Partner level requirements","ru":"Требования к уровню партнера","_type":"localeString"},"certifications":{"ru":"Сертификация технических специалистов","_type":"localeString","en":"Certification of technical specialists"},"sales-plan":{"ru":"Годовой план продаж","_type":"localeString","en":"Annual Sales Plan"},"partners-vendors":{"en":"Partners-vendors","ru":"Партнеры-производители","_type":"localeString"},"partners-suppliers":{"ru":"Партнеры-поставщики","_type":"localeString","en":"Partners-suppliers"},"all-countries":{"ru":"Все страны","_type":"localeString","en":"All countries"},"supplied-products":{"ru":"Поставляемые продукты","_type":"localeString","en":"Supplied products"},"vendored-products":{"_type":"localeString","en":"Produced products","ru":"Производимые продукты"},"vendor-implementations":{"_type":"localeString","en":"Produced deployments","ru":"Производимые внедрения"},"supplier-implementations":{"en":"Supplied deployments","ru":"Поставляемые внедрения","_type":"localeString"},"show-all":{"ru":"Показать все","_type":"localeString","en":"Show all"},"not-yet-converted":{"_type":"localeString","en":"Data is moderated and will be published soon. Please, try again later.","ru":"Данные модерируются и вскоре будут опубликованы. Попробуйте повторить переход через некоторое время."},"schedule-event":{"ru":"Pасписание событий","_type":"localeString","en":"Events schedule"},"implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"register":{"ru":"Регистрация ","_type":"localeString","en":"Register"},"login":{"ru":"Вход","_type":"localeString","en":"Login"},"auth-message":{"ru":"Для просмотра ивентов компании авторизируйтесь или зарегистрируйтесь на сайт.","_type":"localeString","en":"To view company events please log in or register on the sit."},"company-presentation":{"ru":"Презентация компании","_type":"localeString","en":"Company presentation"}},"header":{"help":{"de":"Hilfe","ru":"Помощь","_type":"localeString","en":"Help"},"how":{"de":"Wie funktioniert es","ru":"Как это работает","_type":"localeString","en":"How does it works"},"login":{"de":"Einloggen","ru":"Вход","_type":"localeString","en":"Log in"},"logout":{"ru":"Выйти","_type":"localeString","en":"Sign out"},"faq":{"en":"FAQ","de":"FAQ","ru":"FAQ","_type":"localeString"},"references":{"_type":"localeString","en":"Requests","de":"References","ru":"Мои запросы"},"solutions":{"en":"Solutions","ru":"Возможности","_type":"localeString"},"find-it-product":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"autoconfigurator":{"_type":"localeString","en":" Price calculator","ru":"Калькулятор цены"},"comparison-matrix":{"ru":"Матрица сравнения","_type":"localeString","en":"Comparison Matrix"},"roi-calculators":{"_type":"localeString","en":"ROI calculators","ru":"ROI калькуляторы"},"b4r":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference"},"business-booster":{"ru":"Развитие бизнеса","_type":"localeString","en":"Business boosting"},"catalogs":{"ru":"Каталоги","_type":"localeString","en":"Catalogs"},"products":{"en":"Products","ru":"Продукты","_type":"localeString"},"implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"categories":{"ru":"Категории","_type":"localeString","en":"Categories"},"for-suppliers":{"ru":"Поставщикам","_type":"localeString","en":"For suppliers"},"blog":{"en":"Blog","ru":"Блог","_type":"localeString"},"agreements":{"ru":"Сделки","_type":"localeString","en":"Deals"},"my-account":{"_type":"localeString","en":"My account","ru":"Мой кабинет"},"register":{"en":"Register","ru":"Зарегистрироваться","_type":"localeString"},"comparison-deletion":{"ru":"Удаление","_type":"localeString","en":"Deletion"},"comparison-confirm":{"_type":"localeString","en":"Are you sure you want to delete","ru":"Подтвердите удаление"},"search-placeholder":{"ru":"Введите поисковый запрос","_type":"localeString","en":"Enter your search term"},"my-profile":{"en":"My profile","ru":"Мои данные","_type":"localeString"},"about":{"en":"About Us","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"_type":"localeString","en":"Roi4Presenter"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"sub_it_catalogs":{"_type":"localeString","en":"Find IT product"},"sub_b4reference":{"_type":"localeString","en":"Get reference from user"},"sub_roi4presenter":{"en":"Make online presentations","_type":"localeString"},"sub_roi4webinar":{"en":"Create an avatar for the event","_type":"localeString"},"catalogs_new":{"_type":"localeString","en":"Products"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"},"it_our_it_catalogs":{"_type":"localeString","en":"Our IT Catalogs"},"it_products":{"_type":"localeString","en":"Find and compare IT products"},"it_implementations":{"_type":"localeString","en":"Learn implementation reviews"},"it_companies":{"_type":"localeString","en":"Find vendor and company-supplier"},"it_categories":{"_type":"localeString","en":"Explore IT products by category"},"it_our_products":{"_type":"localeString","en":"Our Products"},"it_it_catalogs":{"_type":"localeString","en":"IT catalogs"}},"footer":{"copyright":{"de":"Alle rechte vorbehalten","ru":"Все права защищены","_type":"localeString","en":"All rights reserved"},"company":{"_type":"localeString","en":"My Company","de":"Über die Firma","ru":"О компании"},"about":{"_type":"localeString","en":"About us","de":"Über uns","ru":"О нас"},"infocenter":{"en":"Infocenter","de":"Infocenter","ru":"Инфоцентр","_type":"localeString"},"tariffs":{"ru":"Тарифы","_type":"localeString","en":"Subscriptions","de":"Tarife"},"contact":{"ru":"Связаться с нами","_type":"localeString","en":"Contact us","de":"Kontaktiere uns"},"marketplace":{"ru":"Marketplace","_type":"localeString","en":"Marketplace","de":"Marketplace"},"products":{"_type":"localeString","en":"Products","de":"Produkte","ru":"Продукты"},"compare":{"en":"Pick and compare","de":"Wähle und vergleiche","ru":"Подобрать и сравнить","_type":"localeString"},"calculate":{"en":"Calculate the cost","de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString"},"get_bonus":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference","de":"Holen Sie sich einen Rabatt"},"salestools":{"_type":"localeString","en":"Salestools","de":"Salestools","ru":"Salestools"},"automatization":{"de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов","_type":"localeString","en":"Settlement Automation"},"roi_calcs":{"_type":"localeString","en":"ROI calculators","de":"ROI-Rechner","ru":"ROI калькуляторы"},"matrix":{"de":"Vergleichsmatrix","ru":"Матрица сравнения","_type":"localeString","en":"Comparison matrix"},"b4r":{"ru":"Rebate 4 Reference","_type":"localeString","en":"Rebate 4 Reference","de":"Rebate 4 Reference"},"our_social":{"de":"Unsere sozialen Netzwerke","ru":"Наши социальные сети","_type":"localeString","en":"Our social networks"},"subscribe":{"de":"Melden Sie sich für den Newsletter an","ru":"Подпишитесь на рассылку","_type":"localeString","en":"Subscribe to newsletter"},"subscribe_info":{"_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews","ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта"},"policy":{"ru":"Политика конфиденциальности","_type":"localeString","en":"Privacy Policy"},"user_agreement":{"_type":"localeString","en":"Agreement","ru":"Пользовательское соглашение "},"solutions":{"_type":"localeString","en":"Solutions","ru":"Возможности"},"find":{"ru":"Подбор и сравнение ИТ продукта","_type":"localeString","en":"Selection and comparison of IT product"},"quote":{"ru":"Калькулятор цены","_type":"localeString","en":"Price calculator"},"boosting":{"ru":"Развитие бизнеса","_type":"localeString","en":"Business boosting"},"4vendors":{"ru":"поставщикам","_type":"localeString","en":"4 vendors"},"blog":{"ru":"блог","_type":"localeString","en":"blog"},"pay4content":{"_type":"localeString","en":"we pay for content","ru":"платим за контент"},"categories":{"ru":"категории","_type":"localeString","en":"categories"},"showForm":{"_type":"localeString","en":"Show form","ru":"Показать форму"},"subscribe__title":{"ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!","_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!"},"subscribe__email-label":{"_type":"localeString","en":"Email","ru":"Email"},"subscribe__name-label":{"en":"Name","ru":"Имя","_type":"localeString"},"subscribe__required-message":{"_type":"localeString","en":"This field is required","ru":"Это поле обязательное"},"subscribe__notify-label":{"ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString","en":"Yes, please, notify me about news, events and propositions"},"subscribe__agree-label":{"_type":"localeString","en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data","ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*"},"subscribe__submit-label":{"ru":"Подписаться","_type":"localeString","en":"Subscribe"},"subscribe__email-message":{"ru":"Пожалуйста, введите корректный адрес электронной почты","_type":"localeString","en":"Please, enter the valid email"},"subscribe__email-placeholder":{"_type":"localeString","en":"username@gmail.com","ru":"username@gmail.com"},"subscribe__name-placeholder":{"ru":"Имя Фамилия","_type":"localeString","en":"Last, first name"},"subscribe__success":{"_type":"localeString","en":"You are successfully subscribed! Check you mailbox.","ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик."},"subscribe__error":{"en":"Subscription is unsuccessful. Please, try again later.","ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString"},"roi4presenter":{"de":"roi4presenter","ru":"roi4presenter","_type":"localeString","en":"Roi4Presenter"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"en":"Pitch Avatar","_type":"localeString"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"}},"breadcrumbs":{"home":{"ru":"Главная","_type":"localeString","en":"Home"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"products":{"en":"Products","ru":"Продукты","_type":"localeString"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"login":{"_type":"localeString","en":"Login","ru":"Вход"},"registration":{"en":"Registration","ru":"Регистрация","_type":"localeString"},"b2b-platform":{"ru":"Портал для покупателей, поставщиков и производителей ИТ","_type":"localeString","en":"B2B platform for IT buyers, vendors and suppliers"}},"comment-form":{"title":{"_type":"localeString","en":"Leave comment","ru":"Оставить комментарий"},"firstname":{"ru":"Имя","_type":"localeString","en":"First name"},"lastname":{"en":"Last name","ru":"Фамилия","_type":"localeString"},"company":{"ru":"Компания","_type":"localeString","en":"Company name"},"position":{"_type":"localeString","en":"Position","ru":"Должность"},"actual-cost":{"ru":"Фактическая стоимость","_type":"localeString","en":"Actual cost"},"received-roi":{"en":"Received ROI","ru":"Полученный ROI","_type":"localeString"},"saving-type":{"_type":"localeString","en":"Saving type","ru":"Тип экономии"},"comment":{"ru":"Комментарий","_type":"localeString","en":"Comment"},"your-rate":{"ru":"Ваша оценка","_type":"localeString","en":"Your rate"},"i-agree":{"_type":"localeString","en":"I agree","ru":"Я согласен"},"terms-of-use":{"en":"With user agreement and privacy policy","ru":"С пользовательским соглашением и политикой конфиденциальности","_type":"localeString"},"send":{"ru":"Отправить","_type":"localeString","en":"Send"},"required-message":{"ru":"{NAME} - это обязательное поле","_type":"localeString","en":"{NAME} is required filed"}},"maintenance":{"title":{"_type":"localeString","en":"Site under maintenance","ru":"На сайте проводятся технические работы"},"message":{"_type":"localeString","en":"Thank you for your understanding","ru":"Спасибо за ваше понимание"}}},"translationsStatus":{"company":"success"},"sections":{},"sectionsStatus":{},"pageMetaData":{"company":{"translatable_meta":[{"name":"title","translations":{"en":"Company","ru":"Компания","_type":"localeString"}},{"translations":{"en":"Company description","ru":"Описание компании","_type":"localeString"},"name":"description"},{"name":"keywords","translations":{"_type":"localeString","en":"Company keywords","ru":"Ключевые слова для компании"}}],"title":{"en":"ROI4CIO: Company","ru":"ROI4CIO: Компания","_type":"localeString"},"meta":[{"content":"https://roi4cio.com/fileadmin/templates/roi4cio/image/roi4cio-logobig.jpg","name":"og:image"},{"name":"og:type","content":"website"}]}},"pageMetaDataStatus":{"company":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{"eplus-inc":{"id":6714,"title":"ePlus Inc.","logoURL":"https://old.roi4cio.com/uploads/roi/company/ePlus_inc..png","alias":"eplus-inc","address":"","roles":[{"id":2,"type":"supplier"},{"id":3,"type":"vendor"}],"description":" <span style=\"font-weight: bold;\">ePlus</span> engineers transformative technology solutions for the most visionary organizations in the world. <br /><br /><span style=\"font-weight: bold;\">ePlus </span>empowers organizations to imagine and accomplish more with technology. They help customers assess their technology and business needs and advise them on the most effective IT strategy for their organization. And then design, implement, and optimize cloud, security, and digital infrastructure solutions to enable that strategy. <span style=\"font-weight: bold;\">ePlus </span>backs those efforts with local support, long-term service, and flexible financing and consumption models, all with the end result of helping customers:\r\n<ul><li>Thrive in the digital economy and multi-cloud world</li><li>Drive better business outcomes</li><li>Stay ahead of the innovation curve</li></ul>\r\n<br />Through compnay's master architects, engineers, and consultants, they see their clients’ horizons and craft sustainable IT roadmaps to get them there. <br /><br />Source: https://www.linkedin.com/company/eplus-technology/about/","companyTypes":["supplier","vendor"],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{"34":{"id":34,"title":"ITSM - IT Service Management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png","alias":"itsm-it-service-management"},"45":{"id":45,"title":"SIEM - Security Information and Event Management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png","alias":"siem-security-information-and-event-management"},"52":{"id":52,"title":"SaaS - software as a service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png","alias":"saas-software-as-a-service"},"59":{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png","alias":"scada-supervisory-control-and-data-acquisition"},"77":{"id":77,"title":"SOC - Situation Centre","description":"One of the most pressing tasks facing government bodies and commercial structures is to increase the efficiency of management activities. A modern tool for solving this problem is situational centers, which are complex hardware and software systems for collecting, analyzing and displaying information in a form convenient for making critical decisions.\r\nSituational centers are created for the heads of federal, regional and municipal government bodies, ministries and departments, and large companies. Their main task is to provide information and analytical support for procedures and processes that allow managers to make effective decisions on the current management of headed structures, formulating their development strategies, as well as preventing or eliminating crisis and emergency situations. The structure and composition of the situational site are determined by the specifics of the tasks being solved. As a rule, this is a complex technical complex that includes many subsystems.\r\nThere are many types of command centers. They include: data center management, business application management, civil management, emergency (crisis) management.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Security Operations Center (SOC)?</span>\r\nA SOC is an outsourced office that is completely dedicated to analyzing traffic flow and monitoring for threats and attacks. In today’s world of cyberattacks and data breaches, companies of all sizes need to place an emphasis on securing their technology assets. But due to budget constraints and competing priorities, many organizations can’t afford to employ a full-time in-house IT security team. The smart solution to this problem is to look at partnering with a SOC or security operations center.\r\n<span style=\"font-weight: bold;\">How does a security operations center work?</span>\r\nUntil the recent rise of cloud computing, standard security practice was for a company to choose a traditional software as a product (SaaP) malware scanning solution either via download or, in ancient days, a CD-Rom that arrived via mail. They’d add to that a firewall installed at the edge of the network, and trust that those measures would keep their data and systems safe. Today’s reality is a far different environment, with threats being cast all across the net as hackers invent new ways to launch profitable and sophisticated attacks like ransomware.\r\nA SOC is an example of the software as a service (SaaS) software model in that it operates in the cloud as a subscription service. In this context, it provides a layer of rented expertise to a company’s cybersecurity strategy that operates 24/7 so that networks and endpoints are constantly being monitored. If a vulnerability is found or an incident is discovered, the SOC will engage with the on-site IT team to respond to the issue and investigate the root cause.\r\nIndividual SOC cybersecurity providers offer different suites of products and services. However, there is a core set of operational functions that a SOC must perform in order to add value to an organization.\r\n<ol><li><span style=\"font-weight: bold;\">Asset Survey:</span> In order for a SOC to help a company stay secure, they must have a complete understanding of what resources they need to protect. Otherwise, they may not be able to protect the full scope of the network. An asset survey should identify every server, router, firewall under enterprise control, as well as any other cybersecurity tools actively in use.</li><li><span style=\"font-weight: bold;\">Log Collection:</span> Data is the most important thing for a SOC to function properly and logs serve as the key source of information regarding network activity. The SOC should set up direct feeds from enterprise systems so that data is collected in real-time. Obviously, humans cannot digest such large amounts of information, which is why log scanning tools powered by artificial intelligence algorithms are so valuable for SOCs, though they do pose some interesting side effects that humanity is still trying to iron out.</li><li><span style=\"font-weight: bold;\">Preventative Maintenance:</span> In the best-case scenario, the SOC is able to prevent cyberattacks from occurring by being proactive with their processes. This includes installing security patches and adjusting firewall policies on a regular basis. Since some cyberattacks actually begin as insider threats, a SOC must also look within the organization for risks also.</li><li><span style=\"font-weight: bold;\">Continuous Monitoring:</span> In order to be ready to respond to a cybersecurity incident, the SOC must be vigilant in its monitoring practices. A few minutes can be the difference between blocking an attack and letting it take down an entire system or website. SOC tools run scans across the company’s network to identify potential threats and other suspicious activity.</li><li><span style=\"font-weight: bold;\">Alert Management:</span> Automated systems are great at finding patterns and following scripts. But the human element of a SOC proves it's worth it when it comes to analyzing automated alerts and ranking them based on their severity and priority. SOC staff must know what responses to take and how to verify that an alert is legitimate.</li><li><span style=\"font-weight: bold;\">Root Cause Analysis:</span> After an incident occurs and is resolved, the job of the SOC is just beginning. Cybersecurity experts will analyze the root cause of the problem and diagnose why it occurred in the first place. This feeds into a process of continuous improvement, with security tools and rules being modified to prevent future occurrences of the same incident.</li><li><span style=\"font-weight: bold;\">Compliance Audits:</span> Companies want to know that their data and systems are safe but also that they are being managed in a lawful manner. SOC providers must perform regular audits to confirm their compliance in the regions where they operate. What is a SOC report and what is a SOC audit? Anything that pulls data or records from cybersecurity functions of an organization. What is SOC 2? It’s a special auditing procedure related to information security and privacy.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SOC_-_Situation_Centre.png","alias":"soc-situation-centre"},"212":{"id":212,"title":"Integration and Process Automation Middleware","description":" Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA and uses artificial intelligence.\r\nBPAs can be implemented in a number of business areas including marketing, sales and workflow. Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training. BPA providers tend to focus on different industry sectors but their underlying approach tends to be similar in that they will attempt to provide the shortest route to automation by exploiting the user interface layer rather than going deeply into the application code or databases sitting behind them. They also simplify their own interface to the extent that these tools can be used directly by non-technically qualified staff. The main advantage of these toolsets is, therefore, their speed of deployment, the drawback is that it brings yet another IT supplier to the organization.","materialsDescription":" <span style=\"font-weight: bold;\">What is the difference between RPA and automation?</span>\r\nRPA is a software robot that mimics human actions, whereas AI is the simulation of human intelligence by machines.\r\n<span style=\"font-weight: bold;\">What are the types of automation?</span>\r\nAutomated production systems can be classified into three basic types:\r\n<ol><li>Fixed automation,</li><li>Programmable automation,</li><li>Flexible automation.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Integration_and_Process_Automation_Middleware.png","alias":"integration-and-process-automation-middleware"},"834":{"id":834,"title":"IoT - Internet of Things Security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png","alias":"iot-internet-of-things-security"},"840":{"id":840,"title":"ICS/SCADA Cyber Security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png","alias":"icsscada-cyber-security"}},"branches":"Information Technology","companySizes":"More than 2000 Employees","companyUrl":"https://www.eplus.com/","countryCodes":[],"certifications":[],"isSeller":true,"isSupplier":true,"isVendor":true,"presenterCodeLng":"","seo":{"title":"ePlus Inc.","keywords":"","description":" <span style=\"font-weight: bold;\">ePlus</span> engineers transformative technology solutions for the most visionary organizations in the world. <br /><br /><span style=\"font-weight: bold;\">ePlus </span>empowers organizations to imagine and accomplish more with","og:title":"ePlus Inc.","og:description":" <span style=\"font-weight: bold;\">ePlus</span> engineers transformative technology solutions for the most visionary organizations in the world. <br /><br /><span style=\"font-weight: bold;\">ePlus </span>empowers organizations to imagine and accomplish more with","og:image":"https://old.roi4cio.com/uploads/roi/company/ePlus_inc..png"},"eventUrl":"","vendorPartners":[],"supplierPartners":[],"vendoredProducts":[{"id":4336,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/ePlus_inc..png","logo":true,"scheme":false,"title":"ePlus Managed Security Services","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"eplus-managed-security-services","companyTitle":"ePlus Inc.","companyTypes":["supplier","vendor"],"companyId":6714,"companyAlias":"eplus-inc","description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is imperative to the success of your organization.\r\nMaking security pervasive across your entire IT landscape positions you for growth and success.\r\nWith deep technology and engineering experience across the entire IT infrastructure, <span style=\"font-weight: bold;\">ePlus&nbsp; </span>strives to better protect our customers’ data and brand and enable positive business outcomes.\r\n<span style=\"font-weight: bold;\">ePlus</span> designs and delivers effective, integrated cybersecurity programs centered on culture and technology, aimed at mitigating business risk, empowering digital transformation, and enabling innovation. \r\nExtend the reach of your security team with expertise and around-the-clock monitoring provided by <span style=\"font-weight: bold;\">ePlus</span>. Protect traditional and virtual IT infrastructures, cloud environments and mobile data.\r\nWith multiple 24x7x365 state-of-the-art Security Operations Centers (SOCs), <span style=\"font-weight: bold;\">ePlus </span>is able to monitor your entire security infrastructure—traditional and virtual environments as well as cloud and mobile data. They also work with a certified partner network of industry-leading managed security solution providers to deliver a suite of flexible service options, including:<br /><br />\r\n<ul><li>&nbsp;&nbsp;&nbsp; SOC as a Service</li><li>&nbsp;&nbsp;&nbsp; Security Log Monitoring and Management</li><li>&nbsp;&nbsp;&nbsp; Security Device and Vulnerability Management</li><li>&nbsp;&nbsp;&nbsp; Managed SIEM</li><li>&nbsp;&nbsp;&nbsp; Managed Detection and Response</li></ul>\r\n<br />With <span style=\"font-weight: bold;\">ePlus </span>on your side, you’ll be able to assess and protect your IT footprint, better meet regulatory compliance, benefit from a consistent and reliable service provided by highly-skilled and specialized staff, and leverage powerful automated response solutions. <br /><br />","shortDescription":"Mitigating Risk. Empowering digital transformation. Enabling innovation.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"ePlus Managed Security Services","keywords":"","description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is ","og:title":"ePlus Managed Security Services","og:description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/ePlus_inc..png"},"eventUrl":"","translationId":4337,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":77,"title":"SOC - Situation Centre","alias":"soc-situation-centre","description":"One of the most pressing tasks facing government bodies and commercial structures is to increase the efficiency of management activities. A modern tool for solving this problem is situational centers, which are complex hardware and software systems for collecting, analyzing and displaying information in a form convenient for making critical decisions.\r\nSituational centers are created for the heads of federal, regional and municipal government bodies, ministries and departments, and large companies. Their main task is to provide information and analytical support for procedures and processes that allow managers to make effective decisions on the current management of headed structures, formulating their development strategies, as well as preventing or eliminating crisis and emergency situations. The structure and composition of the situational site are determined by the specifics of the tasks being solved. As a rule, this is a complex technical complex that includes many subsystems.\r\nThere are many types of command centers. They include: data center management, business application management, civil management, emergency (crisis) management.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Security Operations Center (SOC)?</span>\r\nA SOC is an outsourced office that is completely dedicated to analyzing traffic flow and monitoring for threats and attacks. In today’s world of cyberattacks and data breaches, companies of all sizes need to place an emphasis on securing their technology assets. But due to budget constraints and competing priorities, many organizations can’t afford to employ a full-time in-house IT security team. The smart solution to this problem is to look at partnering with a SOC or security operations center.\r\n<span style=\"font-weight: bold;\">How does a security operations center work?</span>\r\nUntil the recent rise of cloud computing, standard security practice was for a company to choose a traditional software as a product (SaaP) malware scanning solution either via download or, in ancient days, a CD-Rom that arrived via mail. They’d add to that a firewall installed at the edge of the network, and trust that those measures would keep their data and systems safe. Today’s reality is a far different environment, with threats being cast all across the net as hackers invent new ways to launch profitable and sophisticated attacks like ransomware.\r\nA SOC is an example of the software as a service (SaaS) software model in that it operates in the cloud as a subscription service. In this context, it provides a layer of rented expertise to a company’s cybersecurity strategy that operates 24/7 so that networks and endpoints are constantly being monitored. If a vulnerability is found or an incident is discovered, the SOC will engage with the on-site IT team to respond to the issue and investigate the root cause.\r\nIndividual SOC cybersecurity providers offer different suites of products and services. However, there is a core set of operational functions that a SOC must perform in order to add value to an organization.\r\n<ol><li><span style=\"font-weight: bold;\">Asset Survey:</span> In order for a SOC to help a company stay secure, they must have a complete understanding of what resources they need to protect. Otherwise, they may not be able to protect the full scope of the network. An asset survey should identify every server, router, firewall under enterprise control, as well as any other cybersecurity tools actively in use.</li><li><span style=\"font-weight: bold;\">Log Collection:</span> Data is the most important thing for a SOC to function properly and logs serve as the key source of information regarding network activity. The SOC should set up direct feeds from enterprise systems so that data is collected in real-time. Obviously, humans cannot digest such large amounts of information, which is why log scanning tools powered by artificial intelligence algorithms are so valuable for SOCs, though they do pose some interesting side effects that humanity is still trying to iron out.</li><li><span style=\"font-weight: bold;\">Preventative Maintenance:</span> In the best-case scenario, the SOC is able to prevent cyberattacks from occurring by being proactive with their processes. This includes installing security patches and adjusting firewall policies on a regular basis. Since some cyberattacks actually begin as insider threats, a SOC must also look within the organization for risks also.</li><li><span style=\"font-weight: bold;\">Continuous Monitoring:</span> In order to be ready to respond to a cybersecurity incident, the SOC must be vigilant in its monitoring practices. A few minutes can be the difference between blocking an attack and letting it take down an entire system or website. SOC tools run scans across the company’s network to identify potential threats and other suspicious activity.</li><li><span style=\"font-weight: bold;\">Alert Management:</span> Automated systems are great at finding patterns and following scripts. But the human element of a SOC proves it's worth it when it comes to analyzing automated alerts and ranking them based on their severity and priority. SOC staff must know what responses to take and how to verify that an alert is legitimate.</li><li><span style=\"font-weight: bold;\">Root Cause Analysis:</span> After an incident occurs and is resolved, the job of the SOC is just beginning. Cybersecurity experts will analyze the root cause of the problem and diagnose why it occurred in the first place. This feeds into a process of continuous improvement, with security tools and rules being modified to prevent future occurrences of the same incident.</li><li><span style=\"font-weight: bold;\">Compliance Audits:</span> Companies want to know that their data and systems are safe but also that they are being managed in a lawful manner. SOC providers must perform regular audits to confirm their compliance in the regions where they operate. What is a SOC report and what is a SOC audit? Anything that pulls data or records from cybersecurity functions of an organization. What is SOC 2? It’s a special auditing procedure related to information security and privacy.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SOC_-_Situation_Centre.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"suppliedProducts":[{"id":4336,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/ePlus_inc..png","logo":true,"scheme":false,"title":"ePlus Managed Security Services","vendorVerified":0,"rating":"0.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"eplus-managed-security-services","companyTitle":"ePlus Inc.","companyTypes":["supplier","vendor"],"companyId":6714,"companyAlias":"eplus-inc","description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is imperative to the success of your organization.\r\nMaking security pervasive across your entire IT landscape positions you for growth and success.\r\nWith deep technology and engineering experience across the entire IT infrastructure, <span style=\"font-weight: bold;\">ePlus&nbsp; </span>strives to better protect our customers’ data and brand and enable positive business outcomes.\r\n<span style=\"font-weight: bold;\">ePlus</span> designs and delivers effective, integrated cybersecurity programs centered on culture and technology, aimed at mitigating business risk, empowering digital transformation, and enabling innovation. \r\nExtend the reach of your security team with expertise and around-the-clock monitoring provided by <span style=\"font-weight: bold;\">ePlus</span>. Protect traditional and virtual IT infrastructures, cloud environments and mobile data.\r\nWith multiple 24x7x365 state-of-the-art Security Operations Centers (SOCs), <span style=\"font-weight: bold;\">ePlus </span>is able to monitor your entire security infrastructure—traditional and virtual environments as well as cloud and mobile data. They also work with a certified partner network of industry-leading managed security solution providers to deliver a suite of flexible service options, including:<br /><br />\r\n<ul><li>&nbsp;&nbsp;&nbsp; SOC as a Service</li><li>&nbsp;&nbsp;&nbsp; Security Log Monitoring and Management</li><li>&nbsp;&nbsp;&nbsp; Security Device and Vulnerability Management</li><li>&nbsp;&nbsp;&nbsp; Managed SIEM</li><li>&nbsp;&nbsp;&nbsp; Managed Detection and Response</li></ul>\r\n<br />With <span style=\"font-weight: bold;\">ePlus </span>on your side, you’ll be able to assess and protect your IT footprint, better meet regulatory compliance, benefit from a consistent and reliable service provided by highly-skilled and specialized staff, and leverage powerful automated response solutions. <br /><br />","shortDescription":"Mitigating Risk. Empowering digital transformation. Enabling innovation.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"ePlus Managed Security Services","keywords":"","description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is ","og:title":"ePlus Managed Security Services","og:description":"Organizations are facing increasing challenges in today’s rapidly changing IT environment. \r\nWith evolving technology and an environment abundant with cyber threats, new regulations and an ever-increasing talent shortage, building a strong security culture is ","og:image":"https://old.roi4cio.com/fileadmin/user_upload/ePlus_inc..png"},"eventUrl":"","translationId":4337,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":77,"title":"SOC - Situation Centre","alias":"soc-situation-centre","description":"One of the most pressing tasks facing government bodies and commercial structures is to increase the efficiency of management activities. A modern tool for solving this problem is situational centers, which are complex hardware and software systems for collecting, analyzing and displaying information in a form convenient for making critical decisions.\r\nSituational centers are created for the heads of federal, regional and municipal government bodies, ministries and departments, and large companies. Their main task is to provide information and analytical support for procedures and processes that allow managers to make effective decisions on the current management of headed structures, formulating their development strategies, as well as preventing or eliminating crisis and emergency situations. The structure and composition of the situational site are determined by the specifics of the tasks being solved. As a rule, this is a complex technical complex that includes many subsystems.\r\nThere are many types of command centers. They include: data center management, business application management, civil management, emergency (crisis) management.","materialsDescription":" <span style=\"font-weight: bold;\">What is a Security Operations Center (SOC)?</span>\r\nA SOC is an outsourced office that is completely dedicated to analyzing traffic flow and monitoring for threats and attacks. In today’s world of cyberattacks and data breaches, companies of all sizes need to place an emphasis on securing their technology assets. But due to budget constraints and competing priorities, many organizations can’t afford to employ a full-time in-house IT security team. The smart solution to this problem is to look at partnering with a SOC or security operations center.\r\n<span style=\"font-weight: bold;\">How does a security operations center work?</span>\r\nUntil the recent rise of cloud computing, standard security practice was for a company to choose a traditional software as a product (SaaP) malware scanning solution either via download or, in ancient days, a CD-Rom that arrived via mail. They’d add to that a firewall installed at the edge of the network, and trust that those measures would keep their data and systems safe. Today’s reality is a far different environment, with threats being cast all across the net as hackers invent new ways to launch profitable and sophisticated attacks like ransomware.\r\nA SOC is an example of the software as a service (SaaS) software model in that it operates in the cloud as a subscription service. In this context, it provides a layer of rented expertise to a company’s cybersecurity strategy that operates 24/7 so that networks and endpoints are constantly being monitored. If a vulnerability is found or an incident is discovered, the SOC will engage with the on-site IT team to respond to the issue and investigate the root cause.\r\nIndividual SOC cybersecurity providers offer different suites of products and services. However, there is a core set of operational functions that a SOC must perform in order to add value to an organization.\r\n<ol><li><span style=\"font-weight: bold;\">Asset Survey:</span> In order for a SOC to help a company stay secure, they must have a complete understanding of what resources they need to protect. Otherwise, they may not be able to protect the full scope of the network. An asset survey should identify every server, router, firewall under enterprise control, as well as any other cybersecurity tools actively in use.</li><li><span style=\"font-weight: bold;\">Log Collection:</span> Data is the most important thing for a SOC to function properly and logs serve as the key source of information regarding network activity. The SOC should set up direct feeds from enterprise systems so that data is collected in real-time. Obviously, humans cannot digest such large amounts of information, which is why log scanning tools powered by artificial intelligence algorithms are so valuable for SOCs, though they do pose some interesting side effects that humanity is still trying to iron out.</li><li><span style=\"font-weight: bold;\">Preventative Maintenance:</span> In the best-case scenario, the SOC is able to prevent cyberattacks from occurring by being proactive with their processes. This includes installing security patches and adjusting firewall policies on a regular basis. Since some cyberattacks actually begin as insider threats, a SOC must also look within the organization for risks also.</li><li><span style=\"font-weight: bold;\">Continuous Monitoring:</span> In order to be ready to respond to a cybersecurity incident, the SOC must be vigilant in its monitoring practices. A few minutes can be the difference between blocking an attack and letting it take down an entire system or website. SOC tools run scans across the company’s network to identify potential threats and other suspicious activity.</li><li><span style=\"font-weight: bold;\">Alert Management:</span> Automated systems are great at finding patterns and following scripts. But the human element of a SOC proves it's worth it when it comes to analyzing automated alerts and ranking them based on their severity and priority. SOC staff must know what responses to take and how to verify that an alert is legitimate.</li><li><span style=\"font-weight: bold;\">Root Cause Analysis:</span> After an incident occurs and is resolved, the job of the SOC is just beginning. Cybersecurity experts will analyze the root cause of the problem and diagnose why it occurred in the first place. This feeds into a process of continuous improvement, with security tools and rules being modified to prevent future occurrences of the same incident.</li><li><span style=\"font-weight: bold;\">Compliance Audits:</span> Companies want to know that their data and systems are safe but also that they are being managed in a lawful manner. SOC providers must perform regular audits to confirm their compliance in the regions where they operate. What is a SOC report and what is a SOC audit? Anything that pulls data or records from cybersecurity functions of an organization. What is SOC 2? It’s a special auditing procedure related to information security and privacy.</li></ol>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SOC_-_Situation_Centre.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"partnershipProgramme":null}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}