Exacom

Exacom is a leading provider of multimedia (analog, RoIP, VoIP, text /SMS, and screen capture) logging/recording solutions across public safety, government, Department of Defense, energy, utilities, transportation, and security applications. Their range of recording solutions and deployment options allow for recording in virtually any environment, including geographically-distributed recording, and are designed to be IT-friendly with COTS hardware, flexible deployment options like virtual, and a software-based focus. Companies rely on their communications tools to relay information quickly, accurately, and securely. The same should be said for the tools used to record those communications. Accurate recording of these communications isn’t just necessary for policy compliance; it also lowers liability risks and highlights opportunities to improve quality and output. However, it can be challenging to log those recordings effectively because they come in through a variety of media (radio, telephony, text, and others) and often from geographically distributed sources. HindSight addresses many challenges faced within mission-critical 24/7/365 recording. It captures and archives all communications data that comes through: audio from radio or phone, text messages, screen video, events, and metadata from other sources. Those records can then be reviewed, allowing an organization to essentially go back in time and see what happened at any given point. The powerful search, filter, tagging, and bookmarking features mean that staff can find what they’re looking for quickly. HindSight is intuitive, scalable, responsive, secure, and field-proven with installations ranging in size and complexity. For communications that take place in different geographic locations, Exacom’s logging solutions can record at the source—virtually anywhere in the world. Then, depending on the organization’s needs, users can: access all those records in one place, access only a portion of them from one place, or access records from one specific location. Many Exacom customers use this distributed recording infrastructure to capture communications across departments or teams, which allows them to share system costs but not recordings.