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They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. 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Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg","alias":"utm-unified-threat-management"},"180":{"id":180,"title":"Office Suites","description":"An office suite is a collection of applications bundled together, intended to be used by knowledge workers in an organization. It is used to simplify the tasks and processes of office workers and increase their productivity.\r\nAn office suite is also known as an office application suite or office productivity software.\r\nAn office suite is a collection of software created by the same vendor and designed to be used for routine tasks within an organization. Typically an office suite includes applications such as word processing, spreadsheets, presentation, email, note-taking, database, collaboration and other related types of software. In most cases, each application in the office suite can be installed separately and all applications within the suite support interoperability between each other.\r\nExisting office suites contain wide range of various components. 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Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> What are the benefits of VoIP?</h1>\r\n VoIP technology can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN: \r\n<ul><li>More than one phone call can be transmitted on the same broadband phone line. This way, VoIP system can facilitate the addition of telephone lines to businesses without the need for additional physical lines.</li><li>Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are simple with voice over internet technology.</li><li>Unified Communications are secured with VoIP technology, as it allows integration with other services available on the internet such as video conversation, messaging, etc. </li></ul>\r\n<h1 class=\"align-center\">VoIP programs </h1>\r\nThere are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.\r\n <span style=\"font-weight: bold;\">Integrated Access</span>\r\nIntegrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features. \r\n<span style=\"font-weight: bold;\">SIP Trunks</span>\r\n Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems. \r\n<span style=\"font-weight: bold;\">Hosted IP PBX</span>\r\n What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. \r\n <span style=\"font-weight: bold;\">Managed IP PBX </span>\r\nSimilar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. \r\nUnderstanding these different services of VoIP communication can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP features.\r\n On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the VoIP management software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/VoIP_-_Voice_over_Internet_Protocol.png","alias":"voip-voice-over-internet-protocol"},"856":{"id":856,"title":"Secure Communications","description":" <span style=\"font-weight: bold;\">Secure communication</span> is when two entities are communicating and do not want a third party to listen in. For that, they need to communicate in a way not susceptible to eavesdropping or interception. Secure communication includes means by which people can share information with varying degrees of certainty that third parties cannot intercept what was said. Other than spoken face-to-face communication with no possible eavesdropper, it is probably safe to say that no communication is guaranteed secure in this sense, although practical obstacles such as legislation, resources, technical issues (interception and encryption), and the sheer volume of communication serve to limit surveillance.\r\nWith many communications taking place over long distances and mediated by technology, and increasing awareness of the importance of interception issues, technology, and its compromise are at the heart of this debate.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Encryption</span></span> is a method in which data is rendered hard to read by an unauthorized party. Since encryption methods are created to extremely hard to break, many communication methods either use deliberately weaker encryption than possible or have backdoors inserted to permit rapid decryption. In some cases, government authorities have required backdoors to be installed in secret. Many methods of encryption are also subject to &quot;man in the middle&quot; attack whereby a third party who can 'see' the establishment of the secure communication is made privy to the encryption method, this would apply for example to the interception of computer use at an ISP. Provided it is correctly programmed, sufficiently powerful, and the keys not intercepted, encryption would usually be considered secure.\r\nEncryption can be implemented in a way that requires the use of encryption, i.e. if encrypted communication is impossible then no traffic is sent, or opportunistically. Opportunistic encryption is a lower security method to generally increase the percentage of generic traffic which is encrypted. This is analogous to beginning every conversation with &quot;Do you speak Navajo?&quot; If the response is affirmative, then the conversation proceeds in Navajo, otherwise, it uses the common language of the two speakers. This method does not generally provide authentication or anonymity but it does protect the content of the conversation from eavesdropping.\r\nAn Information-theoretic security technique known as physical layer encryption ensures that a wireless communication link is provably secure with communications and coding techniques.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Steganography</span></span> (&quot;hidden writing&quot;) is also the means by which data can be hidden within other more innocuous data. Thus a watermark proving ownership embedded in the data of a picture, in such a way it is hard to find or remove unless you know how to find it. Or, for communication, the hiding of important data (such as a telephone number) in apparently innocuous data (an MP3 music file). An advantage of steganography is plausible deniability, that is unless one can prove the data is there (which is usually not easy), it is deniable that the file contains any.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Identity-based networks</span></span> are one of the tools to obtain security. Unwanted or malicious behavior is possible on the web since the internet is inherently anonymous. True identity-based networks replace the ability to remain anonymous and are inherently more trustworthy since the identity of the sender and recipient are known. (The telephone system is an example of an identity-based network.)\r\nRecently, <span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">anonymous networking</span></span> also has been used to secure communications. In principle, a large number of users running the same system can have communications routed between them in such a way that it is very hard to detect what the complete message is, which user sent it, and where it is ultimately coming from or going to. Examples are Crowds, Tor, I2P, Mixminion, various anonymous P2P networks, and others.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Anonymous communication devices</span></span> are also one of the tools to obtain security.&nbsp; In theory, an unknown device would not be noticed, since so many other devices are in use. This is not altogether the case in reality, due to the presence of systems such as Carnivore and Echelon, which can monitor communications over entire networks and the fact that the far end may be monitored as before. Examples include payphones, Internet cafes, etc.\r\nPrograms offering more security are <span style=\"font-weight: bold;\">secure instant messaging, VoIP, secure email, IRC and webchat,</span> and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What are the types of security?</span>\r\nSecurity can be broadly categorized under the following headings, with examples:\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">1. Hiding the content or nature of a communication</span></span>\r\n<ul><li><span style=\"font-style: italic; \">Code</span> – a rule to convert a piece of information (for example, a letter, word, phrase, or gesture) into another form or representation (one sign into another sign), not necessarily of the same type. In communications and information processing, encoding is the process by which information from a source is converted into symbols to be communicated. Decoding is the reverse process, converting these code symbols back into information understandable by a receiver. One reason for coding is to enable communication in places where ordinary spoken or written language is difficult or impossible. For example, semaphore, where the configuration of flags held by a signaler or the arms of a semaphore tower encodes parts of the message, typically individual letters, and numbers. Another person standing a great distance away can interpret the flags and reproduce the words sent.</li><li><span style=\"font-style: italic; \">Encryption</span></li><li><span style=\"font-style: italic; \">Steganography</span></li><li><span style=\"font-style: italic; \">Identity-Based</span></li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">2. Hiding the parties to a communication – preventing identification, promoting anonymity</span></span>\r\n<ul><li>&quot;Crowds&quot; and similar anonymous group structures – it is difficult to identify who said what when it comes from a &quot;crowd&quot;</li><li>Anonymous communication devices – unregistered cellphones, Internet cafes</li><li>Anonymous proxies</li><li>Hard to trace routing methods – through unauthorized third-party systems, or relays</li></ul>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">3. Hiding the fact that communication takes place</span></span>\r\n<ul><li>&quot;Security by obscurity&quot; – similar to a needle in a haystack</li><li>Random traffic – creating random data flow to make the presence of genuine communication harder to detect and traffic analysis less reliable</li></ul>\r\nEach of the three is important, and depending on the circumstances any of these may be critical. For example, if a communication is not readily identifiable, then it is unlikely to attract attention for identification of parties, and the mere fact communication has taken place (regardless of content) is often enough by itself to establish an evidential link in legal prosecutions. It is also important with computers, to be sure where the security is applied, and what is covered.\r\n<span style=\"font-weight: bold; \">What are the methods used to &quot;break&quot; security?</span>\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Bugging</span></span>\r\nThe placing covertly of monitoring and/or transmission devices either within the communication device, or in the premises concerned.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Computers (general)</span></span>\r\nAny security obtained from a computer is limited by the many ways it can be compromised – by hacking, keystroke logging, backdoors, or even in extreme cases by monitoring the tiny electrical signals given off by keyboard or monitors to reconstruct what is typed or seen (TEMPEST, which is quite complex).\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Laser audio surveillance</span></span>\r\nSounds, including speech, inside rooms, can be sensed by bouncing a laser beam off a window of the room where a conversation is held and detecting and decoding the vibrations in the glass caused by the sound waves.\r\n<span style=\"font-weight: bold; \">What are the systems offering partial security?</span>\r\n<span style=\"font-weight: bold; \">Anonymous cellphones.</span> Cellphones can easily be obtained, but are also easily traced and &quot;tapped&quot;. There is no (or only limited) encryption, the phones are traceable – often even when switched off – since the phone and SIM card broadcast their International Mobile Subscriber Identity (IMSI). It is possible for a cellphone company to turn on some cellphones when the user is unaware and use the microphone to listen in on you, and according to James Atkinson, a counter-surveillance specialist cited in the same source, &quot;Security-conscious corporate executives routinely remove the batteries from their cell phones&quot; since many phones' software can be used &quot;as-is&quot;, or modified, to enable transmission without user awareness and the user can be located within a small distance using signal triangulation and now using built-in GPS features for newer models. Transceivers may also be defeated by jamming or Faraday cage.\r\nSome cellphones (Apple's iPhone, Google's Android) track and store users' position information so that movements for months or years can be determined by examining the phone.\r\n<span style=\"font-weight: bold; \">Landlines.</span> Analog landlines are not encrypted, it lends itself to being easily tapped. Such tapping requires physical access to the line which can be easily obtained from a number of places, e.g. the phone location, distribution points, cabinets and the exchange itself. Tapping a landline in this way can enable an attacker to make calls that appear to originate from the tapped line.\r\n<span style=\"font-weight: bold;\">Anonymous Internet.</span> Using a third-party system of any kind (payphone, Internet cafe) is often quite secure, however, if that system is used to access known locations (a known email account or 3rd party) then it may be tapped at the far end, or noted, and this will remove any security benefit obtained. Some countries also impose mandatory registration of Internet cafe users.\r\nAnonymous proxies are another common type of protection, which allows one to access the net via a third party (often in a different country) and make tracing difficult. Note that there is seldom any guarantee that the plaintext is not tappable, nor that the proxy does not keep its own records of users or entire dialogs. As a result, anonymous proxies are a generally useful tool but may not be as secure as other systems whose security can be better assured. Their most common use is to prevent a record of the originating IP, or address, being left on the target site's own records. Typical anonymous proxies are found at both regular websites such as Anonymizer.com and spynot.com, and on proxy sites which maintain up to date lists of large numbers of temporary proxies in operation.\r\nA recent development on this theme arises when wireless Internet connections (&quot;Wi-Fi&quot;) are left in their unsecured state. The effect of this is that any person in range of the base unit can piggyback the connection – that is, use it without the owner being aware. Since many connections are left open in this manner, situations where piggybacking might arise (willful or unaware) have successfully led to a defense in some cases, since it makes it difficult to prove the owner of the connection was the downloader or had knowledge of the use to which unknown others might be putting their connection. An example of this was the Tammie Marson case, where neighbors and anyone else might have been the culprit in the sharing of copyright files. Conversely, in other cases, people deliberately seek out businesses and households with unsecured connections, for illicit and anonymous Internet usage, or simply to obtain free bandwidth.\r\n<span style=\"font-weight: bold;\">Programs offering more security.</span>\r\n<span style=\"font-weight: bold;\"><span style=\"font-style: italic;\">Secure instant messaging</span></span> – Some instant messaging clients use end-to-end encryption with forwarding secrecy to secure all instant messages to other users of the same software. Some instant messaging clients also offer end-to-end encrypted file transfer support and group messaging.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">VoIP</span></span> – Some VoIP clients implement ZRTP and SRTP encryption for calls.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Secure email</span></span> – some email networks are designed to provide encrypted and/or anonymous communication. They authenticate and encrypt on the users own computer, to prevent transmission of plain text, and mask the sender and recipient. Mixminion and I2P-Bote provide a higher level of anonymity by using a network of anonymizing intermediaries, similar to how Tor works, but at a higher latency.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">IRC and webchat</span></span> – Some IRC clients and systems use client-to-server encryption such as SSL/TLS. This is not standardized.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/diseno-plano-de-icon.png","alias":"secure-communications"}},"branches":"Information Technology","companySizes":"101 to 500 Employees","companyUrl":"http://www.kerio.com","countryCodes":[],"certifications":[],"isSeller":true,"isSupplier":false,"isVendor":true,"presenterCodeLng":"","seo":{"title":"Kerio","keywords":"Kerio, solutions, than, more, company, technologies, United, Founded","description":"Kerio Technologies, is a global technology company specializing in collaboration software and Unified threat management solutions for small and medium organizations. Kerio sells its solutions through a network of more than 6,000 reseller partners. The company","og:title":"Kerio","og:description":"Kerio Technologies, is a global technology company specializing in collaboration software and Unified threat management solutions for small and medium organizations. Kerio sells its solutions through a network of more than 6,000 reseller partners. The company","og:image":"https://old.roi4cio.com/uploads/roi/company/kerio_logo.png"},"eventUrl":"","vendorPartners":[],"supplierPartners":[],"vendoredProducts":[{"id":246,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/kerio-connect-pathway.png","logo":true,"scheme":false,"title":"Kerio Connect","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"kerio-connect","companyTitle":"Kerio","companyTypes":["vendor"],"companyId":2863,"companyAlias":"kerio","description":"<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;\">Kerio Connect - кроссплатформенный почтовый сервер с улучшенной поддержкой мобильных устройств.</p>\r\n<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;\"><span style=\"margin: 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 14px; font-family: inherit; vertical-align: baseline; box-sizing: content-box; line-height: 1.6em;\">Почтовый сервер Kerio Connect предоставляет такие функции как электронная почта бизнес-класса, мгновенные сообщения с групповым чатом, делегирование доступа к почте и календарю, управление&nbsp;</span><span style=\"margin: 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 14px; font-family: inherit; vertical-align: baseline; box-sizing: content-box; line-height: 1.6em;\">общими календарями и контактами в большинстве почтовых клиентов, клиентов мгновенных сообщений, браузеров и мобильных устройств с минимальными затратами.</span></p>\r\n<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;\">&nbsp;</p>\r\n<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;\"><span style=\"margin: 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 14px; font-family: inherit; vertical-align: baseline; box-sizing: content-box; line-height: 1.6em;\">Kerio Connect включает все, что нужно для безопасной работы с почтой: интегрированный антивирус, мощный анти-спам, встроенную, система архивации, автоматическое резервное копирование, и удобный&nbsp;интерфейс администрирования.Все это - в одном продукте за небольшую цену.&nbsp;</span></p>\r\n<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;\"><span style=\"margin: 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 14px; font-family: inherit; vertical-align: baseline; box-sizing: content-box; line-height: 1.6em;\">Kerio Connect можно интегрировать практически в любую ИТ-инфраструктуру, благодаря возможности развертывания на различных платформах: Windows, Linux, Mac OS X, VMware а также в &quot;облаке&quot;.</span></p>","shortDescription":"Kerio Connect - кроссплатформенный почтовый сервер с улучшенной поддержкой мобильных устройств.\r\nПочтовый сервер Kerio Connect предоставляет такие функции как электронная почта бизнес-класса, мгновенные сообщения с групповым чатом, делегирование доступа к почте и календарю, управление общими календарями и контактами в большинстве почтовых клиентов, клиентов мгновенных сообщений, браузеров и мобильных устройств с минимальными затратами.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Kerio Connect","keywords":"Kerio, Connect, устройств, сервер, мобильных, клиентов, одном, продукте","description":"<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-varia","og:title":"Kerio Connect","og:description":"<p style=\"margin: 0px; padding: 3px 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 14px; font-family: 'Trebuchet MS'; vertical-align: baseline; box-sizing: content-box; color: #555555; line-height: 1.6em; text-align: justify; font-varia","og:image":"https://old.roi4cio.com/fileadmin/user_upload/kerio-connect-pathway.png"},"eventUrl":"","translationId":6961,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":271,"title":"Messaging Applications","alias":"messaging-applications","description":" Messaging apps (a.k.a. &quot;Social messaging&quot; or &quot;chat applications&quot;) are apps and platforms that enable messaging, many of which started around social networking platforms, but many of which have now developed into broad platforms enabling status updates, chatbots, payments and conversational commerce (e-commerce via chat).\r\nSome examples of popular messaging apps include WhatsApp, China's WeChat and QQ Messenger, Viber, Line, Snapchat, Korea's KakaoTalk, Google Hangouts, Blackberry Messenger, Telegram, and Vietnam's Zalo. Slack focuses on messaging and file sharing for work teams. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, along with Instagram and Twitter's direct messaging functions.\r\nMessaging apps are the most widely used smartphone apps with in 2018 over 1.3 billion monthly users of WhatsApp and Facebook Messenger, 980 million monthly active users of WeChat and 843 million monthly active users of QQ Mobile.\r\nOnline chatting apps differ from the previous generation of instant messaging platforms like the defunct AIM, Yahoo! Messenger, and Windows Live Messenger, in that they are primarily used via mobile apps on smartphones as opposed to personal computers, although some messaging apps offer web-based versions or software for PC operating systems.\r\nAs people upgraded in the 2010s from feature phones to smartphones, they moved from traditional calling and SMS (which are paid services) to messaging apps which are free or only incur small data charges.\r\n<p class=\"align-left\">&nbsp;</p>\r\n<p class=\"align-left\"><span style=\"font-weight: bold;\">Messaging apps each have some of the following features:</span></p>\r\n<ul><li>Chat</li></ul>\r\n<ol><li>One-on-one chat</li><li>Group chat</li><li> Broadcast lists</li><li>Chatbots (including &quot;bot in group chats&quot;)</li><li>&quot;Smart replies&quot; (suggested replies to incoming messages provided by Google's Reply platform )</li></ol>\r\n<ul><li>Calls</li></ul>\r\n<ol><li>Voice calls</li><li> Video calls</li></ol>\r\n<ul><li>Audio alerts (on Line)</li><li>File sharing</li><li>Games</li><li>&quot;Mini Programs&quot; (e.g. WeChat Mini Program)</li><li>News discovery (e.g. Snapchat Discover)</li><li>Payments or mobile wallet, e.g. WeChat Pay which processes much of the Chinese mobile payment volume of US$5 trillion (2016)</li><li>Personal (cloud) storage</li><li>Push notifications</li><li>Status updates (WhatsApp Status, WeChat Moments)</li><li>Stickers</li><li>Virtual assistant, e.g. Google Assistant in Google Allo</li></ul>\r\n<p class=\"align-left\">Unlike chat rooms with many users engaging in multiple and overlapping conversations, instant messaging application sessions usually take place between two users in a private, back-and-forth style of communication.</p>\r\n<p class=\"align-left\">One of the core features of different messaging apps is the ability to see whether a friend or co-worker is online and connected through the selected service -- a capability known as presence. As the technology has evolved, many online messaging apps have added support for exchanging more than just text-based messages, allowing actions like file transfers and image sharing within the instant messaging session.</p>\r\n<p class=\"align-left\">Instant messaging also differs from email in the immediacy of the message exchange. It also tends to be session-based, having a start and an end. Because application message is intended to mimic in-person conversations, individual messages are often brief. Email, on the other hand, usually reflects a longer-form, letter-writing style.<br /><br /><br /></p>","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is instant messaging software?</span></h1>\r\nCompanies use instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free. Good quality messenger application solutions provide useful features such as video calling, web conferencing, and VoIP. Advanced platforms offer IP radio, IPTV, and desktop sharing tools. Large enterprises have greater communication needs and therefore they typically invest in installing an internal IM server to serve their thousands of employees.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">Why people use Messaging Apps?</span></h1>\r\n<ul><li>Real-time text transmission</li><li>Conveniency</li><li>Records of a chat history</li><li>Easy for multitasking</li><li>Operating anytime anywhere using the WiFi or Mobile Network operators</li><li>Stickers</li></ul>\r\nCommunication is an essential component of any business: interaction with external or internal customers, end users, employees. A good communication platform is vital to stay connected with the employees and broadcast information fast and efficiently. Thousands of people support the escalation from IM to other ways of communication, such as group chat, voice calls or video conferencing.<br />Depending on the purpose of use we can separate popular messenger nto those with business needs or for corporate use, such as Slack, Hangouts, Flock, Stride and those for everyday communications like WhatsApp, FB Messenger, WeChat, Telegram, and others.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">How messaging apps can benefit your business?</span></h1>\r\n<p class=\"align-center\"></p>\r\nHeads bowed, shoulders hunched over glowing screens—we all might be a little guilty of smartphone addiction, and mobile usage is only increasing. We’re in constant communication with one another, and over the past few years messaging apps like Facebook Messenger and WeChat have become commonplace. Of the 10 most globally used apps, messaging apps account for 6.\r\nWith consumer messaging apps on the rise, businesses have begun to connect with customers on yet another channel. According to Gartner, “By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.”\r\nServing up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Here are three ways your business can benefit from connecting with customers over consumer messaging apps:</span></p>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Unrestricted communication.</span> No matter where they are in the world, messaging apps offer your customers unrestricted communication options. Unlike SMS, which often incurs charges, your customers can still reach out privately via messaging apps and receive a timely response without worrying about cost. That means happier customers, and happy customers mean a happy bottom line for your business.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Move customer queries from public to private. </span>Giving your customers an easy option to reach your business privately not only decreases their likelihood of publicly tweeting a complaint, it also offers a space to exchange sensitive information, like delivery details. With a more private outlet for customer interactions, your business can thoroughly help customers while simultaneously saving brand face.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Increase first contact resolution with chatbot integrations.</span> According to Gartner, artificial intelligence is a top trend for 2017. With the help of chatbots, your business can better manage workflows and automatically respond to customer requests via messaging. Chatbots can help point customers to the right information, helping them self-serve and ultimately allowing your support agents to focus on the issues that require a human touch. </li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Messaging_Applications.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":" Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is &quot;intentional group processes plus software to support them&quot;.\r\nThe worldwide team collaborative applications market continues to accelerate as collaboration becomes a key component of the future of work in a digital enterprise. The market is growing in revenue, leveraging IT integrations to both bridge functions and the enterprise. The market continues to move to the cloud and emphasizes usage across devices.\r\nThe total worldwide team collaborative applications market grew at 24.7% year over year, up from 21.5% growth the previous year. Growth was powered by the adoption of solutions that made working together more agile and seamless and favored solutions with integrations that centralize work, assets, and communications, including messaging and chat. In short, applications that made it easier to get work done by bringing content, context, and communications in a single place.\r\nFeeling the pinch to produce more with less, organizations have turned to collaborative applications to streamline workflow and engage employees, partners and, increasingly, customers. They are discovering new paths to productivity, a better digital user experience (UX), and loyalty. Companies are developing a new way to work together and across their workforce and the sales continuum. A more technology-savvy and digitally connected workforce is empowering and accelerating this trend. Artificial intelligence (AI) is more common across collaborative solutions and almost expected by employees to automate repetitive tasks. Increasingly, machine learning (ML) and AI will generate new forms of value from conversations, meetings, and other content assets.\r\nMake no mistake, the majority of the lead vendors in this space are heavily invested in the future of work and want to be either your future workspace — where work actually is done — or an application that integrates to facilitate better and more productive results with a better-engaged workforce.","materialsDescription":"<span style=\"font-weight: bold; \">What is groupware?</span>\r\nCollaborative software was originally designated as groupware and this term can be traced as far back as the late 1980s, when Richman and Slovak (1987) wrote: &quot;Like an electronic sinew that binds teams together, the new groupware aims to place the computer squarely in the middle of communications among managers, technicians, and anyone else who interacts in groups, revolutionizing the way they work.&quot;\r\nEven further back, in 1978 Peter and Trudy Johnson-Lenz coined the term groupware; their initial 1978 definition of groupware was, &quot;intentional group processes plus software to support them.&quot; Later in their article they went on to explain groupware as &quot;computer-mediated culture... an embodiment of social organization in hyperspace.&quot; Groupware integrates co-evolving human and tool systems, yet is simply a single system.\r\nIn the early 1990s the first commercial groupware products were delivered, and big companies such as Boeing and IBM started using electronic meeting systems for key internal projects. Lotus Notes appeared as a major example of that product category, allowing remote group collaboration when the internet was still in its infancy. Kirkpatrick and Losee (1992) wrote then: &quot;If GROUPWARE really makes a difference in productivity long term, the very definition of an office may change. You will be able to work efficiently as a member of a group wherever you have your computer. As computers become smaller and more powerful, that will mean anywhere.&quot; In 1999, Achacoso created and introduced the first wireless groupware.\r\n<span style=\"font-weight: bold;\">What are the levels of groupware?</span>\r\nGroupware can be divided into three categories depending on the level of collaboration:\r\n<ul><li>Communication can be thought of as unstructured interchange of information. A phone call or an IM Chat discussion are examples of this.</li><li>Conferencing (or collaboration level, as it is called in the academic papers that discuss these levels) refers to interactive work toward a shared goal. Brainstorming or voting are examples of this.</li><li>Co-ordination refers to complex interdependent work toward a shared goal. A good metaphor for understanding this is to think about a sports team; everyone has to contribute the right play at the right time as well as adjust their play to the unfolding situation - but everyone is doing something different - in order for the team to win. That is complex interdependent work toward a shared goal: collaborative management.</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Team_Collaborative_Applications.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"suppliedProducts":[],"partnershipProgramme":null}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}