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ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png","alias":"itsm-it-service-management"},"45":{"id":45,"title":"SIEM - Security Information and Event Management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png","alias":"siem-security-information-and-event-management"},"319":{"id":319,"title":"Event Management Tools","description":" <span style=\"font-weight: bold; \">Event management software</span> is the generic term for a wide range of software products that are used in the management of professional and academic conferences, trade exhibitions, conventions and smaller events such as Continuing Professional Development (CPD) meetings.\r\nIn brief, event management software programs are solutions that assists event organizers in driving success through all aspects of their events—from event registration and event check-in, to event promotion and reporting.\r\nSome providers claim to offer event organizer software when in actuality they are really offering a software that solves one particular pain point, like event check in software. These platforms have their uses, but are limited in breadth of functionality. Best event management system is <span style=\"font-weight: bold; \">all-in-one event management software</span>, which serves as a one-stop shop for all of an event organizer’s needs. This type of software is sometimes called “event success software” or an “events cloud.”\r\n<p class=\"align-left\"><span style=\"color: rgb(97, 97, 97); \">Events are becoming more prevalent than ever and event management software is what is allowing them to do so. <span style=\"font-weight: bold; \">Today’s event management platform:</span></span></p>\r\n<ul><li><span style=\"color: rgb(97, 97, 97); \">Fulfills a wide range of functions such as event registration, event marketing and reporting.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Drives event success for a variety of B2B and B2C events.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Helps event organizers save time, save money, increase security and reduce event headaches thanks to a structure that is seamlessly integrated from end-to-end.</span></li><li><span style=\"color: rgb(97, 97, 97); \">Should be reliable easy-to-use, come with a dedicated customer success team and should measurably impact your event goals.</span></li><li><span style=\"color: rgb(97, 97, 97); \">And should be sold as a complete product, not a series of add-ons.</span></li></ul>\r\nThe most common event management applications are event schedule planning; customized event website creation; online event registration platforms; ticketing and delegate management including online payment; event budgeting; lead retrieval; event venue booking software; procurement, sourcing, and RFPs event marketing; event networking for attendee engagement; content management including abstract and/or paper management, reviewing, program development and publishing; exhibition management including floor planning, booking and billing; on-site operations including registration, badges, and networking; audience response solutions, live slide sharing and second-screen tools as live polls, Q+A, etc. \r\n\r\n","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: bold; \">Why Use Event Management Software?</span></h1>\r\n<p class=\"align-left\">What are the benefits of an event management software? These solutions can streamline or automate the back office processes in running an event. From pre-event, event and to post-event, these solutions provide efficiency, accuracy and cost savings. Here are the main benefits:</p>\r\n<ul><li><span style=\"font-weight: bold; \">Consolidate different teams</span></li></ul>\r\nEvents software systems provide a single platform that coordinates the tasks and activities, not just of the event team, but of your various teams, including sales &amp; marketing, logistics, accounting and travel management. It makes it easy to associate the different but connected items across your organization. A change in one item, for example, can trigger alerts on related items ensuring everyone has the latest information. A shift in venue, increase in attendance, change in menu, etc. are cases that require quick coordination among teams.\r\n<ul><li><span style=\"font-weight: bold; \">Lower overheads</span></li></ul>\r\nWith across and top-down visibility on your event operations, it is easy to control expenses and keep to budget caps leading to savings and higher returns. Likewise, event management services are good at automating certain event management processes, thereby, you cut down on time spent in completing tasks. This can translate to reduced staff time. Moreover, a small team can perform multiple tasks with the aid of a good event solution. Tools like coding-free event web builder, self-service online registration, autoresponders and data management perform some of the most time-consuming back office processes in organizing events, freeing you from soliciting additional contractors.\r\n<ul><li><span style=\"font-weight: bold; \">Smooth workflows in the entire event lifecycle</span></li></ul>\r\nSome event software programs solutions help you from planning to promotion to on-site operation and to post-event evaluation. They feature tools for event management, event marketing and post-analytics reporting and survey mechanism. Many of these tools ease out off your shoulder the traditional burden of building your database. Online registration, for example, allows participants enter their details instead of you. The database can be sorted differently, too, for targeted email marketing.\r\n<ul><li><span style=\"font-weight: bold; \">More focused event marketing</span></li></ul>\r\nCritical to the success of your event is a long-term promotion. Months (or even years) before the event, the solution, depending on its sophistication, can help you aggregate social media mentions, online communities, mailing lists, media and blog placements, etc. so you can start engaging potential participants. Some event management packages provide communication channels to get prospects’ feedback or questions or build a mailing list for staggered and targeted email marketing stages leading to the event date.\r\n<ul><li><span style=\"font-weight: bold; \">Efficient data management</span></li></ul>\r\nWith a single database event management software solutions can collate online registration details, sort them for various email marketing campaigns and run real-time and post-event analytics for insights. A centralized database also means various users are accessing the same latest data, eliminating misinformation. Different parties are quickly notified of changes in the database like number of participant, venue, programme, etc. Documents and reports are likewise updated and consistent throughout the organization. ","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Event_Management_Tools.png","alias":"event-management-tools"},"465":{"id":465,"title":"UEBA - User and Entity Behavior Analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png","alias":"ueba-user-and-entity-behavior-analytics"},"840":{"id":840,"title":"ICS/SCADA Cyber Security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png","alias":"icsscada-cyber-security"},"854":{"id":854,"title":"Security Orchestration and Automation","description":" SOAR (Security Orchestration, Automation and Response) is a solution stack of compatible software programs that allow an organization to collect data about security threats from multiple sources and respond to low-level security events without human assistance. The goal of using a SOAR stack is to improve the efficiency of physical and digital security operations. The term, which was coined by the research firm Gartner, can be applied to compatible products and services that help define, prioritize, standardize and automate incident response functions.\r\nSOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers. Security and risk management leaders should start to evaluate how these solutions can support and optimize their broader security operations capabilities.\r\nSecurity orchestration, automation and response (SOAR) defines as technologies that enable organizations to take inputs from a variety of sources (mostly from security information and event management [SIEM] systems) and apply workflows aligned to processes and procedures. These can be orchestrated via integrations with other technologies and automated to achieve a desired outcome and greater visibility. Additional capabilities include case and incident management features; the ability to manage threat intelligence, dashboards and reporting; and analytics that can be applied across various functions. SOAR tools significantly enhance security operations activities like threat detection and response by providing machine-powered assistance to human analysts to improve the efficiency and consistency of people and processes.\r\nMost SOAR tools are still strongest in their original &quot;home offerings&quot;, which are security incident and response platforms (SIRPs), security orchestration and automation (SOA), and threat intelligence platforms (TIPs). Currently, the most common use case for SOAR by an organization is to define incident analysis and response procedures in a digital workflow format — such as plays in a security operations playbook. Additionally, these tools facilitate the use and operationalization of threat intelligence in security operations, which enhances the ability to predict, prevent, detect and respond to the prevailing threat landscape that a company faces.\r\nTo understand the evolving SOAR market, it is necessary to define the specific terms used — namely, orchestration and automation — in the context of security operations:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Aggregation:</span></span> The ability to aggregate/ingest data across sources. This may take the form of alerts, signals or other inputs from other technologies such as an alert from a SIEM tool or an email sent to a group mailbox. Other data that is ingested may include user information from an identity and access management (IAM) tool or threat intelligence from multiple sources.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Enrichment:</span></span> Whether after incident identification or during data collection and processing, SOAR solutions can help integrate external threat intelligence, perform internal contextual lookups or run processes to gather further data according to defined actions.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Orchestration:</span></span> The complexity of combining resources involves coordination of workflows with manual and automated steps, involving many components and affecting information systems and often humans as well.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Automation:</span></span> This concept involves the capability of software and systems to execute functions on their own, typically to affect other information systems and applications.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Response:</span></span> Manual or automated response provides canned resolution to programmatically defined activities. This includes activities from a basic level — ticket creation in an IT service desk application — to more advanced activities like applying some form of response via another security control, like blocking an IP address by changing a firewall rule. This functionality is the most impactful but also applies to the most complex use cases.</li></ul>\r\nBuyers are expressing demand for SOAR for several reasons:\r\n<ul><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Staff shortages:</span></span> Due to staff shortages in security operations, clients describe a growing need to automate repeatable tasks, streamline workflows and orchestrate security tasks resulting in operational scale. For instance, if you have a team, SOAR can give them more reach — but this is not a tool to get instead of a team. Also, organizations need the ability to demonstrate to management the organization’s ability to reduce the impact of inevitable incidents.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Continued evolution of threats and increases in volume:</span></span> As organizations consider threats that destroy data and can result in disclosure of intellectual property and monetary extortion, they require rapid, consistent, continuous and more frequent responses with fewer manual steps.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Improving alert triage quality and speed:</span></span> Security monitoring systems (such as SIEMs) are known to cost a significant amount to run and generate a high number of alerts, including many found to be “false positives” or simply not relevant after additional investigation. Security and risk management leaders then treat alert triage in a very manual way, which is subject to mistakes by the analysts. This leaves real incidents ignored. SOAR helps improve the signal-to-noise ratio by automating the repeatable, mundane aspects of incident investigation. This creates a positive situation where analysts can spend more time investigating and responding to an event instead of spending most of their time collecting all the data required to perform the investigation.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Need for a centralized view of threat intelligence:</span></span> A large number of security controls on the market today benefit from threat intelligence. SOAR tools allow for the centralized collection, aggregation, deduplication, enrichment of existing data with threat intelligence and, importantly, conversion of intelligence into action.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Reducing time to respond, contain and remediate:</span></span> Organizations are dealing with increasingly aggressive threats, such as ransomware, where rapid response of only minutes at best is required in order to stand a chance of containing the threat that is spread laterally in your environment. This scenario forces organizations to reduce the time they take to respond to those incidents, typically by delegating more tasks to machines. Reducing the response time, including incident containment and remediation, is one of the most effective ways to control the impact of security incidents. Like a brush fire, the sooner you can get to it, the smaller it is, and therefore the easier it is to put out.</li><li><span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Reducing unnecessary, routine work for the analysts:</span></span> SOC analysts are often working with multiple tools. They are looking at a stream of row and column SIEM console alerts, threat intelligence (TI) service portals for information about the entities involved, and endpoint detection and response (EDR) for context on what is happening on the affected endpoint. They may even be using workflow tools to control the triage and investigation processes.</li></ul>\r\nThe SOAR market is still an emerging market and it is forecast to grow up to $550 million in the five-year (2018-2023) time frame. Many organizations implement SOAR tools with use cases primarily focused on making their SOC analysts more efficient such that they can process more incidents while having more time to apply human analysis and drive response actions much quicker. Historically, they were not aware of the existence of these types of solutions. There are now more clients aware of SOAR solutions, which is fueling further adoption. This awareness is broadening; even SOAR vendors claim to have less work evangelizing about the technology and more conversations about their capabilities and differentiators. However, improving detection and response activities is just one of several opportunities for the use of SOAR tools to support security operations activities.\r\nSince SOAR is often used as an umbrella term that covers security operations, security incident response and threat intelligence, many vendors are driving their existing solutions in the fight for market leadership.","materialsDescription":" <span style=\"font-weight: bold; \">What is SOAR?</span>\r\nCoined by research company Gartner, Security Orchestration, Automation and Response (SOAR) is a term used to describe the convergence of three distinct technology markets: security orchestration and automation, security incident response platforms (SIRP), and threat intelligence platforms (TIP).\r\nSOAR technologies enable organizations to collect and aggregate vast amounts of security data and alerts from a wide range of sources. This assists human and machine-led analysis, as well as the standardization and automation of threat detection and remediation.\r\n<span style=\"font-weight: bold;\">What are the activities of SOAR?</span>\r\nSOAR supports multiple activities for security operations decision making such as, but not limited to, the following:\r\n<ul><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Prioritizing security operations activities:</span></span> Use of a SOAR solution requires organizations to consider questions about their processes. Which are most critical? Which ones consume the most staff time and resources? Which ones would benefit from automation? Where do we have gaps in our documented procedures? The preparation and planning for SOAR, and its ongoing use, help organizations prioritize and manage where orchestration and automation should be applied and where it can help improve response. This response can then lead to improvements in security operations and showing a demonstrable impact on business operations (e.g., faster time to detect and respond to threats that could impact business operations and optimization of security operations staff and budget).</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Formalizing triage and incident response:</span></span> Security operations teams must be consistent in their responses to incident and threats. They must also follow best practices, provide an audit trail and be measurable against business objectives.</li><li><span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Automating response:</span></span> Speed is of the essence in today’s threat landscape. Attacks are increasing in speed (e.g., ransomware is now being automated to spread with worm functionality), but security operations are not automated. Having the ability to automate response action offers SOC teams the ability to quickly isolate/contain security incidents. Some responses can be fully automated, but at this time many SOAR users still inject a human to make the final decision. However, even this reduces the mean time to respond for the organization compared to being fully dependent on “human power.”</li></ul>\r\n<span style=\"font-weight: bold;\">SOAR Recommendations</span>\r\nSecurity and risk management leaders overseeing security operations should:\r\n<ul><li>Prepare for their SOAR implementations by having a starting set of defined processes and workflows that can be implemented. Out-of-the-box plays and integrations are a starting point but can rarely be implemented without some customizations.</li><li>Plan for the implementation and the ongoing operation and administration of SOAR tools by using a mix of professional services and internal resources.</li><li>Put a contingency plan in place in the event the SOAR tool is acquired by another vendor. Acquisitions are occurring with some frequency as the market evolves. Buyers should be prepared.</li></ul>\r\n<span style=\"font-weight: bold;\">Key Findings</span>\r\n<ul><li>The SOAR technology market aims to converge security orchestration and automation (SOA), security incident response (SIR) and threat intelligence platform (TIP) capabilities into single solutions.</li><li>Early adopters of SOAR technologies have been organizations and managed security service providers with mature security operations centers (SOCs) that understood the benefits of incorporating SOAR capabilities into their operations. However, use cases implemented by early adopters have not evolved over the last 12 months and are stuck in a rut, limiting the long-term potential for SOAR in security operations.</li><li>SOAR solutions are not “plug-and-play.” Even though solutions have a library of out-of-the-box use cases and integrations, buyers are reporting multiweek professional services engagements to implement their initial use cases, as every organization’s processes and technologies deployed are different.</li><li>Orchestration and automation are starting to be localized in point security technologies, usually in the form of predefined, automated workflows. This is not the same as a full-featured SOAR solution.<br /></li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/automation-engineering-management-computer-icons.png","alias":"security-orchestration-and-automation"}},"branches":"Information Technology","companySizes":"1001 to 2000 Employees","companyUrl":"https://www.splunk.com/","countryCodes":[],"certifications":[],"isSeller":true,"isSupplier":false,"isVendor":true,"presenterCodeLng":"","seo":{"title":"Splunk","keywords":"Splunk, data, business, providing, intelligence, problems, diagnosing, metrics","description":"Splunk is an American multinational corporation based in San Francisco, California, that produces software for searching, monitoring, and analyzing machine-generated big data, via a web-style interface.\r\n\r\nSplunk (the product) captures, indexes and correlates ","og:title":"Splunk","og:description":"Splunk is an American multinational corporation based in San Francisco, California, that produces software for searching, monitoring, and analyzing machine-generated big data, via a web-style interface.\r\n\r\nSplunk (the product) captures, indexes and correlates ","og:image":"https://old.roi4cio.com/uploads/roi/company/Splunk.png"},"eventUrl":"","vendorPartners":[],"supplierPartners":[{"supplier":"Indegy","partnershipLevel":"","countries":"","partnersType":""},{"supplier":"","partnershipLevel":"","countries":"","partnersType":""},{"supplier":"CyberX Labs","partnershipLevel":"","countries":"","partnersType":""}],"vendoredProducts":[{"id":1665,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Splunk_Enterprise.png","logo":true,"scheme":false,"title":"Splunk User Behavior Analytics","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":3,"alias":"splunk-user-behavior-analytics","companyTitle":"Splunk","companyTypes":["vendor"],"companyId":2815,"companyAlias":"splunk","description":"Detect unknown threats and anomalous behavior using machine learning\r\n<ul>\r\n<li>Advanced Threat Detection. Discover abnormalities and unknown threats that traditional security tools miss</li>\r\n<li>Higher Productivity. Automate stitching of hundreds of anomalies into a single threat to simplify a security analyst&rsquo;s life</li>\r\n<li>Accelerate Threat Hunting. Use deep investigative capabilities and powerful behavior baselines on any entity, anomaly or threat</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Automatically find unknown threats using machine learning</span>\r\n<ul>\r\n<li>Enhance Visibility and Detection. Automate threat detection using machine learning so you can spend more time hunting with higher fidelity behavior-based alerts for quick review and resolution.</li>\r\n<li>Accelerate Threat Hunting. Rapidly identify anomalous entities without human analysis. Rich set of anomaly types (65+) and threat classifications (25+) across users, accounts, devices and applications.</li>\r\n<li>Augment SOC Resources. Automatically stitch hundreds of anomalies observed across multiple-entities&mdash;users, accounts, devices and applications - to a single threat for faster action.</li>\r\n<li>Better Together: Splunk ES and Splunk UBA. Organizations gain maximum value to detect and resolve threats and anomalies via the power of human and machine-driven solutions by combing Splunk&reg; Enterprise Security and Splunk UBA.</li>\r\n</ul>\r\n","shortDescription":"Splunk User Behavior Analytics - Securing against unkown threats through user and entity behavior analytics","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":8,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Splunk User Behavior Analytics","keywords":"","description":"Detect unknown threats and anomalous behavior using machine learning\r\n<ul>\r\n<li>Advanced Threat Detection. Discover abnormalities and unknown threats that traditional security tools miss</li>\r\n<li>Higher Productivity. Automate stitching of hundreds of anomalie","og:title":"Splunk User Behavior Analytics","og:description":"Detect unknown threats and anomalous behavior using machine learning\r\n<ul>\r\n<li>Advanced Threat Detection. Discover abnormalities and unknown threats that traditional security tools miss</li>\r\n<li>Higher Productivity. Automate stitching of hundreds of anomalie","og:image":"https://old.roi4cio.com/fileadmin/user_upload/Splunk_Enterprise.png"},"eventUrl":"","translationId":1666,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":30,"title":"UEBA - User and Entity Behavior Analytics"}],"testingArea":"","categories":[{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":345,"logoURL":"https://old.roi4cio.com/fileadmin/user_upload/Splunk_Enterprise.png","logo":true,"scheme":false,"title":"Splunk Enterprise","vendorVerified":0,"rating":"1.80","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":3,"alias":"splunk-enterprise","companyTitle":"Splunk","companyTypes":["vendor"],"companyId":2815,"companyAlias":"splunk","description":"&nbsp;Splunk Enterprise makes it simple to collect, analyze, and act upon the value of the big data generated by&nbsp; technology infrastructure, security systems and business applications-- giving the insights to drive operational performance and business results. \r\n\r\nThe Platform for Operational Intelligence\r\nBy monitoring and analyzing everything from customer clickstreams and transactions to security events and network activity, Splunk Enterprise helps you gain valuable Operational Intelligence from your machine-generated data. And with a full range of powerful search, visualization and pre-packaged content for use-cases, any user can quickly discover and share insights. 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At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"suppliedProducts":[],"partnershipProgramme":{"levels":[{"id":633,"level":"Resellers"},{"id":635,"level":"Professional Services"},{"id":637,"level":"Managed Service Providers"},{"id":639,"level":"Global Outsourcers and Systems Integrators"},{"id":641,"level":"Distributor"}],"partnerDiscounts":{"Resellers":"","Professional Services":"","Managed Service Providers":"","Global Outsourcers and Systems Integrators":"","Distributor":""},"registeredDiscounts":{"Resellers":"","Professional Services":"","Managed Service Providers":"","Global Outsourcers and Systems Integrators":"","Distributor":""},"additionalBenefits":[],"salesPlan":{"Resellers":"","Professional Services":"","Managed Service Providers":"","Global Outsourcers and Systems Integrators":"","Distributor":""},"additionalRequirements":[]}}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}