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He realized this market – where a game’s success can go global in hours, shared many of the same attributes as smart homes:\r\n<span style=\"font-style: italic;\">“Rapid change, the potential of enormous scale, and a desire to engage in the customer experience…they had many of the same aspirations as us.”</span>\r\nThis led him to Wavefront by VMware, a cloud-native analytics and monitoring platform that provides 3D observability into metrics, traces and histograms.\r\nWavefront allows Hive to set up alerts, troubleshoot problems with automated anomaly detection, see the real-time impact of production codes, and create meaningful dashboards to monitor overall system health.\r\n<span style=\"font-style: italic;\">“Wavefront came along and gave us graphs and dashboards and put some tangibility around all of these concepts we'd been talking about,” says Livermore.</span>\r\n<span style=\"font-style: italic;\">“It then allows us to send alerts to targeted groups of people. We were able to reassure our development teams quite quickly that they would only be receiving information that was relevant to them and relevant to their product.</span>\r\n<span style=\"font-style: italic;\">“The key feature for us is the service-based nature of the Wavefront offering,&quot;</span>\r\n<span style=\"font-style: italic;\">Livermore continues. “It scales as we scale.</span>\r\n<span style=\"font-style: italic;\">“We're sending over 100,000 data points per second to Wavefront. We know that you’d struggle to build a monitoring platform that was that capable, because we've tried doing it ourselves.”</span>\r\n<span style=\"font-weight: bold;\">Impact</span>\r\nThis ability to scale is crucial. Hive has grown to one million customers in the UK, and plans to expand into Italy, France and the U.S. in the near future. It wants to double its customer count by 2020, rising to five million in the next few years.\r\nIt doesn’t just want to add numbers, it wants to understand consumer habits.\r\n<span style=\"font-style: italic;\">“It means we can focus on the data in Wavefront rather than focus on the system that's holding the data,” Livermore explains.&nbsp;</span>","alias":"wavefronttm-by-vmwarer-for-smart-home-energy-solutions-provider","roi":0,"seo":{"title":"Wavefront™ by VMware® for smart home energy solutions provider","keywords":"","description":"INDUSTRY: ENERGY/SMART HOME\r\nLOCATION: LONDON, UK\r\n<span style=\"font-weight: bold;\">KEY CHALLENGES:</span>\r\n• Establish effective monitoring of complex infrastructure\r\n• Be faster to market with new customer services, and quicker to find and resolve issues\r\n• ","og:title":"Wavefront™ by VMware® for smart home energy solutions provider","og:description":"INDUSTRY: ENERGY/SMART HOME\r\nLOCATION: LONDON, UK\r\n<span style=\"font-weight: bold;\">KEY CHALLENGES:</span>\r\n• Establish effective monitoring of complex infrastructure\r\n• Be faster to market with new customer services, and quicker to find and resolve issues\r\n• "},"deal_info":"","user":{"id":4719,"title":"Hive","logoURL":"https://old.roi4cio.com/uploads/roi/company/Hive.png","alias":"hive","address":"","roles":[],"description":"Hive is a supplier of smart home products and services with one million customers in the UK.&nbsp; ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.hivehome.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hive","keywords":"","description":"Hive is a supplier of smart home products and services with one million customers in the UK.&nbsp; ","og:title":"Hive","og:description":"Hive is a supplier of smart home products and services with one million customers in the UK.&nbsp; ","og:image":"https://old.roi4cio.com/uploads/roi/company/Hive.png"},"eventUrl":""},"supplier":{"id":8760,"title":"Hidden supplier","logoURL":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg","alias":"skrytyi-postavshchik","address":"","roles":[],"description":" Supplier Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":76,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden supplier","keywords":"","description":" Supplier Information is confidential ","og:title":"Hidden supplier","og:description":" Supplier Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg"},"eventUrl":""},"vendors":[{"id":168,"title":"VMware","logoURL":"https://old.roi4cio.com/uploads/roi/company/vmware_logo.png","alias":"vmware","address":"","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \">VMware was founded in 1998 and initially focused on the development of virtual machine technologies for standard computers. In 1999, VMware released its first product, VMware Workstation, and in 2001. entered the server market with VMware GSX Server and VMware ESX Server products. Today, VMware dominates the software virtualization market, controlling most of the global marketplace.<br /><br />The main activities of the company are such areas as software-defined data centers (SDDC), the creation of hybrid clouds (Hybrid Cloud), virtualization of workplaces of corporate users.<br />All VMware software products can be divided into several main categories: server virtualization, desktop virtualization, network virtualization, storage network virtualization, cloud environments.<br /><br />VMware software is used by millions of individuals and tens of thousands of enterprise customers around the world, including nearly all Fortune 100 companies. By leveraging VMware software to address business challenges such as increasing resource efficiency and availability, customers have achieved significant value. - In particular, to reduce the total cost of ownership, increase the return on investment and improve the quolity of customer service.<br /><br />VMware is headquartered in Palo Alto, California, USA and is majority owned by Dell EMC.</span>","companyTypes":[],"products":{},"vendoredProductsCount":24,"suppliedProductsCount":32,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":14,"vendorPartnersCount":2,"supplierPartnersCount":97,"b4r":0,"categories":{},"companyUrl":"https://www.vmware.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"VMware","keywords":"VMware, business, with, approach, cloud, modern, data, apps","description":"<span style=\"color: rgb(97, 97, 97); \">VMware was founded in 1998 and initially focused on the development of virtual machine technologies for standard computers. In 1999, VMware released its first product, VMware Workstation, and in 2001. entered the server m","og:title":"VMware","og:description":"<span style=\"color: rgb(97, 97, 97); \">VMware was founded in 1998 and initially focused on the development of virtual machine technologies for standard computers. In 1999, VMware released its first product, VMware Workstation, and in 2001. entered the server m","og:image":"https://old.roi4cio.com/uploads/roi/company/vmware_logo.png"},"eventUrl":""}],"products":[{"id":2487,"logo":false,"scheme":false,"title":"Wavefront™ by VMware","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"alias":"wavefronttm-by-vmware","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Why Wavefront</span>\r\n<ul><li>You want to see right into the heart of your system, at granular detail, however big and complicated that might be.</li><li>You want to create smarter, dynamic alerts off meaningful telemetry gathered from every corner of your estate.</li><li>Your current monitoring approach isn’t scaling, i.e. it’s taking too much time, expertise, and cost to get what you want.</li></ul>\r\n<span style=\"font-weight: bold;\">Features That Keep You At The Wavefront</span>\r\n<ul><li>Advanced Analytics. Wavefront makes analytics easy, yet powerful. Our query language allows time series data to be manipulated in ways that have never been seen before. The language is easy-to-understand, yet powerful enough to deal with high-dimensional data.</li><li>Enhanced User Experience. Wavefront believes that charts should be delightful to play with, and powerful enough to help you identify issues and drill-down to the root cause of an incident quickly. We believe that creating a best-of-breed platform begins with the user experience.</li><li>Intelligent Alerting. Wavefront comes with an advanced alerting system that uses the Wavefront query engine. This allows the user to craft powerful alert conditions, much more powerful than plain old “threshold based” alerts.</li><li>Enterprise Grade Framework. A lot of companies claim to be “Enterprise Grade.” Wavefront was born in the enterprise. We understand the requirements necessary to operate in the largest of companies.</li><li>Flexible API. Wavefront was designed from the ground up with maximizing your integration options in mind. All actions that take place in the User Interface can be performed via API calls. Integrating Wavefront with your environment is easy</li><li>Massively Integrated. True enterprise solutions can ingest from all the technologies you have in your environment. Wavefront was architected to be source-agnostic for all types of metric data, from every level of your stack.</li></ul>\r\n","shortDescription":"Wavefront is a cloud-hosted service where you send your time-series (metric) data – from CollectD, StatsD, JMX, Ruby’s logger, AWS, anything.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":9,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Wavefront™ by VMware","keywords":"","description":"<span style=\"font-weight: bold;\">Why Wavefront</span>\r\n<ul><li>You want to see right into the heart of your system, at granular detail, however big and complicated that might be.</li><li>You want to create smarter, dynamic alerts off meaningful telemetry gathe","og:title":"Wavefront™ by VMware","og:description":"<span style=\"font-weight: bold;\">Why Wavefront</span>\r\n<ul><li>You want to see right into the heart of your system, at granular detail, however big and complicated that might be.</li><li>You want to create smarter, dynamic alerts off meaningful telemetry gathe"},"eventUrl":"","translationId":2488,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":400,"title":"High costs"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"file:///C:/Users/User/Downloads/_content_dam_digitalmarketing_vmware_en_pdf_customers_vmw-hive-centrica-case-study.pdf","title":"Web-site of vendor"}},"comments":[],"references":[],"referencesCount":0,"similarImplementations":[{"id":489,"title":"Adobe Experience Cloud, Microsoft Dynamics 365 for 24 Hour Fitness","description":"<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \">Microsoft Corp. (Nasdaq: MSFT) and Adobe (Nasdaq: ADBE) on Wednesday announced an agreement with 24 Hour Fitness, one of the nation’s largest privately owned and operated fitness chains, to deploy Microsoft Dynamics 365 and Adobe Experience Cloud across its network of more than 420 clubs nationwide. This will enable 24 Hour Fitness to dramatically enhance its ability to offer more personalized and unified digital experiences for members throughout every touch point in their fitness journey. With technology integrations across Microsoft business applications and Adobe Experience Cloud, 24 Hour Fitness is investing in a combined cloud platform to engage its members and prospects with highly personalized experiences.</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); font-style: italic; \">“We have an opportunity to establish a new bar across the industry by delivering personalized digital interactions to our members that are available 24 hours a day, at home, on the road or in the gym,” said Frank Napolitano, president, 24 Hour Fitness. “It’s not an easy feat to achieve this with nearly 4 million members. Adobe is empowering us to create mass consumer personalization that scales, all utilizing the Microsoft Dynamics 365 platform. In doing so, we are better positioned to serve our members the workouts and health and fitness guidance they truly want and need.”</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \">24 Hour Fitness is undertaking a journey to digitally transform its operations by combining functional departments to provide a single view of members and guests, messaging, and performance. Integrated cloud solutions from Adobe and Microsoft will help 24 Hour Fitness with scale, security and outreach along with AI and machine learnings to streamline its business and connect more deliberately to its members.</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); font-style: italic; \">“Adobe and Microsoft are at the center of how we bring in relevant data, draw intelligent insights, and then how we act upon those insights across all our channels holistically,” said Tom Lapcevic, executive vice president and chief marketing officer, 24 Hour Fitness. “Our mission is to help people improve their lives every day through fitness, both inside and outside our clubs. So, whether it be email communications with a member, a mobile push notification or an SMS communication, we make sure that all our channels are in sync with what the needs of that individual are. It’s about giving every one of our members and guests a better and more personalized experience — and ultimately the results they desire.”</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \">24 Hour Fitness already leverages Adobe Campaign for email, SMS and mobile push messaging, and Adobe Target for personalization across channels. Integration with Microsoft Dynamics 365 for Sales will enable 24 Hour Fitness to leverage sales data for member and guest insights, providing a single view of the customer that can be used to personalize experiences. For example, 24 Hour Fitness can customize offers, such as personal training recommendations based on loyalty, interests and geography. In addition, the 24 Hour Fitness 24GO custom coaching platform, powered by Adobe Experience Manager for content management and delivery, combined with Microsoft Dynamics 365 provides custom workouts, at-home programming, progress and goal tracking, and class schedules — all within a single dashboard. As well, the monthly digital magazine 24Life offers experts to help you think, eat, move and recover better.&nbsp;</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); font-style: italic; \">“24 Hour Fitness is at the forefront of delivering exceptional personalized customer experiences across new customer acquisition all the way through delivering ongoing member services,” said Alysa Taylor, general manager, Microsoft Business Applications &amp; Industry Group. “Together with Adobe, we’re dedicated to empowering digital transformation with 24 Hour Fitness and are proud to join them in their efforts to develop amazing experiences that can revolutionize their industry and further engage their members.”</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); font-style: italic; \">“Delivering personalization at scale is the holy grail when it comes to how fitness companies engage with members,” said Dave Welch, vice president, Microsoft Solutions, Adobe. “24 Hour Fitness is able to achieve precisely this by harnessing the unique advantages of Adobe and Microsoft’s joint solutions. This can be a game-changer that truly transforms the member experience.”</span>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>\r\n<p style=\"background-color: rgb(255, 255, 255); \"><span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \">At Adobe Summit 2018 last month, Microsoft and Adobe outlined new native technology integrations between Adobe Experience Manager and Microsoft Azure, Adobe Campaign and Microsoft Dynamics 365, and Adobe Analytics and Microsoft Power BI. The companies together serve more than 60 global brands today, empowering enterprises to compile customer insights, creating a single view of the customer that can be used to personalize experiences across marketing touchpoints. More information on these joint solutions can be found here.</span></p>\r\n<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \"><br /></span>","alias":"adobe-experience-cloud-microsoft-dynamics-365-for-24-hour-fitness","roi":0,"seo":{"title":"Adobe Experience Cloud, Microsoft Dynamics 365 for Customer Engagement","keywords":"Adobe Experience Cloud, Microsoft Dynamics 365, Customer Engagement, Customer, Fitness, custom workouts, at-home programming, progress, goal tracking, class schedules, mobile push notification, SMS communication","description":"<span style=\"font-size: 12px; font-family: Verdana, sans-serif; color: rgb(0, 0, 0); \">Microsoft Corp. 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It’s everything you need to orchestrate a great customer experience.\r\nTailored experiences for every industry:\r\n<ul><li>&nbsp;Financial Services</li><li>&nbsp;Government</li><li>&nbsp;High tech</li><li>&nbsp;Manufacturing</li><li>&nbsp;Media &amp; Entertainment</li><li>&nbsp;Retail</li><li>&nbsp;Telecommunications</li><li>&nbsp;Travel &amp; hospitality</li><li>&nbsp;Healthcare</li></ul>\r\n\r\n","shortDescription":"Adobe Experience Cloud gives you access to an integrated set of solutions to build campaigns, manage your advertising, and gain deep intelligence about your business. 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"},"eventUrl":"","translationId":1568,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":146,"title":"ECM - Enterprise Content Management","alias":"ecm-enterprise-content-management","description":"<span style=\"font-weight: bold; \">Enterprise content management (ECM)</span> extends the concept of content management by adding a time line for each content item and possibly enforcing processes for the creation, approval and distribution of them. Systems that implement ECM generally provide a secure repository for managed items, be they analog or digital, that indexes them. They also include one or more methods for importing content to bring new items under management and several presentation methods to make items available for use. The key feature of ECM that distinguishes it from &quot;simple&quot; content management is that an ECM is at least cognizant of the processes and procedures of the enterprise it is created for, and as such is particular to it. \r\nECM as an umbrella term covers enterprise document management system, Web content management, search, collaboration, records management, digital asset management (DAM), workflow management, capture and scanning. ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventual disposal. ECM enterprise content management software is delivered in four ways:\r\n- on-premises software (installed on an organization's own network)\r\n- software as a service (SaaS) (Web access to information that is stored on a software manufacturer's system)\r\n- a hybrid composed of both on-premises and SaaS components\r\n- Infrastructure as a Service (IaaS) (which refers to online services that abstract the user from the details of infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc.)\r\n<span style=\"font-weight: bold;\">ECM provides</span> a centralized platform where content can be held and disseminated in a manner that meets regulatory compliance requirements and risk management guidelines. An ECM achieves the latter two benefits by eliminating ad hoc processes that can expose an enterprise to regulatory compliance risks and other potential problems. Full-function enterprise content management solutions include features such as content taxonomies, auditing capabilities, check-in/check-out and other workflow controls and security mechanisms.\r\nAn <span style=\"font-weight: bold;\">effective ECM </span>can streamline access and business processes, eliminate bottlenecks by reducing storage, as well as paper and mailing needs, optimize security, maintain integrity and minimize overhead. All of these can lead to increased productivity. The first step is to document all the types of content that the organization deals with, the business processes its part of and who handles the content. \r\nECM software can be used to identify duplicate and near-duplicate content, allowing the organization to keep a few copies of a particular piece of content instead of hundreds. The best ECM software extends the reach of traditional ECM capabilities into previously isolated applications and information silos, such as ERP, CRM, SCM and HCM, to take the shape of a content services platform. Information can now flow across the enterprise to the people and processes—when, where and in whatever context it is needed.\r\nTo understand more specific ways it could help your company, consider these <span style=\"font-weight: bold; \">three types of ECM</span> software solutions.\r\n<span style=\"font-weight: bold; \">Web Content Management.</span> WCM puts control over the look and feel of a website in the hands of specific, key people. It’s used by organizations with relatively complex websites and strict brand guidelines, giving those key personnel the means to easily update, modify and publish content for the sites while adhering to the guidelines.\r\n<span style=\"font-weight: bold; \">Collaborative Content Management.</span> CCM enables multiple people to access and modify a single document, such as a legal document. It’s ideal for organizations that must manage projects involving multiple stakeholders. CCM makes it easy to work together while keeping track of, and updating, the most-current version of the document.\r\n<span style=\"font-weight: bold; \">Transactional Content Management.</span> This type of ECM document management is designed for organizations that repeatedly use varied types of content, including records, paper documents, and digital files. TCM solutions capture content from various channels, classify it, store it, create an automated workflow to ensure the right user receives the content at the right time, and even deletes documents when they’re no longer needed, all while working seamlessly with other apps and databases, ensuring all of that content is available throughout the company.<br /><br /><br />\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold; \">What is Enterprise Content Management (ECM)?</span></h1>\r\nEnterprise Content Management is the organization of structured and unstructured documents using technology and software that allows your organization to “work smarter, not harder.” As technology advanced and everything became digital, organizations needed a new way to store and access files, leading to the creation of ECM. \r\nECM document management system consists of four main points:\r\n<ul><li><span style=\"font-weight: bold; \">Capture:</span> Capturing information from hardcopy documents or online forms and transferring it into the system</li><li><span style=\"font-weight: bold; \">Manage:</span> Managing the captured data in a structured format that allows quick and easy retrieval</li><li><span style=\"font-weight: bold; \">Storing:</span> Securely storing files in a central repository that can be accessed from multiple locations</li><li><span style=\"font-weight: bold; \">Delivery:</span> Implementation of business process workflows to automatically move documents from one step to the next</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold; \">Five ways ECM software can benefit your organization</span></h1>\r\n<span style=\"font-weight: bold; \">Basic file sharing and library services.</span> At its core, enterprise document management software begins with basic file sharing and library services managed within a networked repository. Individuals and groups with predefined access rights and permissions can access the repository and then create, read, update and delete files stored within it.\r\nMany ECM applications support Content Management Interoperability Services, an industry standard that allows different vendors' products to interoperate; this is an essential capability within large enterprises that maintain content management tools from multiple vendors.\r\n<span style=\"font-weight: bold; \">Content governance, compliance and records management.</span> For many organizations, managing business documents or other content types is a critical use case for ECM. Companies subject to compliance or other industry regulations need document content management system software to capture, manage, archive and ultimately dispose of files after a predefined period.\r\nECM can ensure that only individuals with predefined permissions - determined by access controls - can update or view documents stored within a repository. An organization can thus manage document modification.\r\nIn addition, enterprise content management tools can log all actions, providing an organization with the capabilities to maintain an auditable record of all the changes to documents within the repository.\r\n<span style=\"font-weight: bold; \">Business process management.</span> Companies also use ECM to establish workflows that span departments and geographies to support extended enterprise and inter-enterprise business processes.\r\nMost ECM software provides tools to help both technical and non-technical business users define business processes. Most applications provide audit controls to track each step of the process and analytic capabilities to help identify inefficiencies and streamline business procedures.\r\n<span style=\"font-weight: bold; \">Content repositories linked to other enterprise applications.</span> Some companies use electronic content management software as a repository for documents created by other enterprise applications, including CRM, ERP, HR and financial systems. These enterprise systems can seamlessly access, view or modify content managed by the ECM.\r\n<span style=\"font-weight: bold; \">Enabling mobile and remote workforces.</span> Content management tools often include functionality to allow remote workers to access content from mobile devices. This is an increasingly important feature for many companies.\r\nMobile capabilities also enable new kinds of data capture and presentation functionalities. By combining content management capabilities with other data, for example, a political canvasser can use a tablet to enter new information about a political donor without having to start from scratch, as some of that information is already stored in a content management system. \r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/ECM_-_Enterprise_Content_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1575,"logo":false,"scheme":false,"title":"Microsoft Dynamics 365","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"alias":"microsoft-dynamics-365","companyTypes":[],"description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>Create personalized shopping experiences that unify digital, in-store, and back office operations.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Customer Service</span></p>\r\n<p>Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Field Service</span></p>\r\n<p>Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Project Service Automation</span></p>\r\n<p>Deliver customer projects on-time, within budget, and become a trusted advisor.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Finance and Operations</span></p>\r\n<p>Modernize your business operations across finance, manufacturing, and supply chain to drive new growth.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Talent</span></p>\r\n<p>Attract the right people and seamlessly onboard, engage, and grow your talent.</p>\r\n<p><span style=\"font-weight: bold;\">Adobe Marketing Cloud</span></p>\r\n<p>Deliver personalized experiences throughout your marketing and sales engagements at scale with Dynamics 365 and Adobe.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Marketing</span></p>\r\n<p>Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sales.</p>\r\n","shortDescription":"Microsoft Dynamics 365 is unified CRM and ERP capabilities — modern, intelligent cloud applications that help move your business forward.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Microsoft Dynamics 365","keywords":"","description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>","og:title":"Microsoft Dynamics 365","og:description":"\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Sales</span></p>\r\n<p>Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.</p>\r\n<p><span style=\"font-weight: bold;\">Dynamics 365 for Retail</span></p>\r\n<p>"},"eventUrl":"","translationId":1576,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"planned","statusLabel":"Planned","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":389,"title":"Customer attrition"},{"id":390,"title":"Low quality of customer support"}]}},"categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":146,"title":"ECM - Enterprise Content Management","alias":"ecm-enterprise-content-management","description":"<span style=\"font-weight: bold; \">Enterprise content management (ECM)</span> extends the concept of content management by adding a time line for each content item and possibly enforcing processes for the creation, approval and distribution of them. Systems that implement ECM generally provide a secure repository for managed items, be they analog or digital, that indexes them. They also include one or more methods for importing content to bring new items under management and several presentation methods to make items available for use. The key feature of ECM that distinguishes it from &quot;simple&quot; content management is that an ECM is at least cognizant of the processes and procedures of the enterprise it is created for, and as such is particular to it. \r\nECM as an umbrella term covers enterprise document management system, Web content management, search, collaboration, records management, digital asset management (DAM), workflow management, capture and scanning. ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventual disposal. ECM enterprise content management software is delivered in four ways:\r\n- on-premises software (installed on an organization's own network)\r\n- software as a service (SaaS) (Web access to information that is stored on a software manufacturer's system)\r\n- a hybrid composed of both on-premises and SaaS components\r\n- Infrastructure as a Service (IaaS) (which refers to online services that abstract the user from the details of infrastructure like physical computing resources, location, data partitioning, scaling, security, backup etc.)\r\n<span style=\"font-weight: bold;\">ECM provides</span> a centralized platform where content can be held and disseminated in a manner that meets regulatory compliance requirements and risk management guidelines. An ECM achieves the latter two benefits by eliminating ad hoc processes that can expose an enterprise to regulatory compliance risks and other potential problems. Full-function enterprise content management solutions include features such as content taxonomies, auditing capabilities, check-in/check-out and other workflow controls and security mechanisms.\r\nAn <span style=\"font-weight: bold;\">effective ECM </span>can streamline access and business processes, eliminate bottlenecks by reducing storage, as well as paper and mailing needs, optimize security, maintain integrity and minimize overhead. All of these can lead to increased productivity. The first step is to document all the types of content that the organization deals with, the business processes its part of and who handles the content. \r\nECM software can be used to identify duplicate and near-duplicate content, allowing the organization to keep a few copies of a particular piece of content instead of hundreds. The best ECM software extends the reach of traditional ECM capabilities into previously isolated applications and information silos, such as ERP, CRM, SCM and HCM, to take the shape of a content services platform. Information can now flow across the enterprise to the people and processes—when, where and in whatever context it is needed.\r\nTo understand more specific ways it could help your company, consider these <span style=\"font-weight: bold; \">three types of ECM</span> software solutions.\r\n<span style=\"font-weight: bold; \">Web Content Management.</span> WCM puts control over the look and feel of a website in the hands of specific, key people. It’s used by organizations with relatively complex websites and strict brand guidelines, giving those key personnel the means to easily update, modify and publish content for the sites while adhering to the guidelines.\r\n<span style=\"font-weight: bold; \">Collaborative Content Management.</span> CCM enables multiple people to access and modify a single document, such as a legal document. It’s ideal for organizations that must manage projects involving multiple stakeholders. CCM makes it easy to work together while keeping track of, and updating, the most-current version of the document.\r\n<span style=\"font-weight: bold; \">Transactional Content Management.</span> This type of ECM document management is designed for organizations that repeatedly use varied types of content, including records, paper documents, and digital files. TCM solutions capture content from various channels, classify it, store it, create an automated workflow to ensure the right user receives the content at the right time, and even deletes documents when they’re no longer needed, all while working seamlessly with other apps and databases, ensuring all of that content is available throughout the company.<br /><br /><br />\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: bold; \">What is Enterprise Content Management (ECM)?</span></h1>\r\nEnterprise Content Management is the organization of structured and unstructured documents using technology and software that allows your organization to “work smarter, not harder.” As technology advanced and everything became digital, organizations needed a new way to store and access files, leading to the creation of ECM. \r\nECM document management system consists of four main points:\r\n<ul><li><span style=\"font-weight: bold; \">Capture:</span> Capturing information from hardcopy documents or online forms and transferring it into the system</li><li><span style=\"font-weight: bold; \">Manage:</span> Managing the captured data in a structured format that allows quick and easy retrieval</li><li><span style=\"font-weight: bold; \">Storing:</span> Securely storing files in a central repository that can be accessed from multiple locations</li><li><span style=\"font-weight: bold; \">Delivery:</span> Implementation of business process workflows to automatically move documents from one step to the next</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: bold; \">Five ways ECM software can benefit your organization</span></h1>\r\n<span style=\"font-weight: bold; \">Basic file sharing and library services.</span> At its core, enterprise document management software begins with basic file sharing and library services managed within a networked repository. Individuals and groups with predefined access rights and permissions can access the repository and then create, read, update and delete files stored within it.\r\nMany ECM applications support Content Management Interoperability Services, an industry standard that allows different vendors' products to interoperate; this is an essential capability within large enterprises that maintain content management tools from multiple vendors.\r\n<span style=\"font-weight: bold; \">Content governance, compliance and records management.</span> For many organizations, managing business documents or other content types is a critical use case for ECM. Companies subject to compliance or other industry regulations need document content management system software to capture, manage, archive and ultimately dispose of files after a predefined period.\r\nECM can ensure that only individuals with predefined permissions - determined by access controls - can update or view documents stored within a repository. An organization can thus manage document modification.\r\nIn addition, enterprise content management tools can log all actions, providing an organization with the capabilities to maintain an auditable record of all the changes to documents within the repository.\r\n<span style=\"font-weight: bold; \">Business process management.</span> Companies also use ECM to establish workflows that span departments and geographies to support extended enterprise and inter-enterprise business processes.\r\nMost ECM software provides tools to help both technical and non-technical business users define business processes. Most applications provide audit controls to track each step of the process and analytic capabilities to help identify inefficiencies and streamline business procedures.\r\n<span style=\"font-weight: bold; \">Content repositories linked to other enterprise applications.</span> Some companies use electronic content management software as a repository for documents created by other enterprise applications, including CRM, ERP, HR and financial systems. These enterprise systems can seamlessly access, view or modify content managed by the ECM.\r\n<span style=\"font-weight: bold; \">Enabling mobile and remote workforces.</span> Content management tools often include functionality to allow remote workers to access content from mobile devices. This is an increasingly important feature for many companies.\r\nMobile capabilities also enable new kinds of data capture and presentation functionalities. By combining content management capabilities with other data, for example, a political canvasser can use a tablet to enter new information about a political donor without having to start from scratch, as some of that information is already stored in a content management system. \r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/ECM_-_Enterprise_Content_Management.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"<span style=\"font-weight: bold;\">Customer service</span> is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees &quot;who can adjust themselves to the personality of the guest&quot;. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.\r\nA <span style=\"font-weight: bold;\">customer support</span> is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. These services even may be done at customer's side where he/she uses the product or service. In this case it is called &quot;at home customer services&quot; or &quot;at home customer support.&quot;\r\nRegarding technology, products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. \r\nCustomer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps.\r\n<span style=\"font-weight: bold;\">CRM </span>(Customer Relationship Management) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.\r\nOne important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.\r\nCRM helps users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.\r\nWhen people talk about customer relationship management system, they might mean any of three things: \r\n<ul><li><span style=\"font-weight: bold;\">CRM as Technology</span>: This is a technology product, often in the cloud, that teams use to record, report and analyse interactions between the company and users. This is also called a CRM system or solution.</li><li><span style=\"font-weight: bold;\">CRM as a Strategy</span>: This is a business’ philosophy about how relationships with customers and potential customers should be managed.&nbsp; </li><li><span style=\"font-weight: bold;\">CRM as a Process</span>: Think of this as a system a business adopts to nurture and manage those relationships.</li></ul>\r\n<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why is CRM important?</span></h1>\r\nCRM management system enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers.\r\nForging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.\r\nGartner predicts that by 2021, CRM technology will be the single largest revenue area of spending in enterprise software. If your business is going to last, you know that you need a strategy for the future. For forward-thinking businesses, CRM is the framework for that strategy.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the benefits of CRM?</span></h1>\r\nBy collecting and organising data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data, CRM offers many benefits and advantages.<br />The benefits and advantages of CRM include:\r\n<ul><li>Enhanced contact management</li><li>Cross-team collaboration</li><li>Heightened productivity</li><li>Empowered sales management</li><li>Accurate sales forecasting</li><li>Reliable reporting</li><li>Improved sales metrics</li><li>Increased customer satisfaction and retention</li><li>Boosted marketing ROI</li><li>Enriched products and services</li></ul>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">What are the key features of most popular CRM software programs?</span></h1>\r\nWhile many CRM solutions differ in their specific value propositions — depending on your business size, priority function, or industry type — they usually share some core features. These, in fact, are the foundation of any top CRM software, without which you might end up using an inferior app or an over-rated address book. So, let’s discuss the key features you need to look for when figuring out the best CRM software for your business.\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Contact management</span>. The best CRM solutions aren’t just an address book that only organizes contact details. It manages customer data in a centralized place and gives you a 360-degree view of your customers. You should be able to organize customers’ personal information, demographics, interactions, and transactions in ways that are meaningful to your goals or processes. Moreover, a good contact management feature lets you personalize your outreach campaign. By collecting personal, social, and purchase data, it will help you to segment target audience groups in different ways.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reporting and dashboards</span>. These features of customer relationship management allow you to use analytics to interpret customer data. Reporting is very useful if you want to consolidate disparate data and churn out insights in different visualizations. This lets you make better decisions or proactively deal with market trends and customer behavioral patterns. The more visual widgets a CRM software has, the better you can present reports. Furthermore, a best customer relationship management software will generate real-time data, making reporting more accurate and timely. Reporting also keeps you tab on sales opportunities like upsell, resell, and cross-sell, especially when integrated with e-commerce platforms.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Lead management</span>. These features let you manage leads all the way to win-loss stage. They pave a clear path to conversion, so you can quickly assess how the business is performing. One of the main three legs that comprises the best client relationship management software (the other two being contact management and reporting), lead management unburdens the sales team from follow-ups, tracking, and repetitive tasks.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Deals and tasks</span>. Deals and tasks are closely associated with leads. Deals are leads at the negotiation stage, so it’s critical to keep a close eye on their associated tasks for a higher chance of conversion.<br />CRM software tools should also let you track both deals and tasks in their respective windows or across the sales stages. Whether you’re viewing a contact or analyzing the sales pipeline, you should be able to immediately check the deal’s tasks and details. Deals and tasks should also have user permissions to protect leaks of sensitive data. Similarly, alerts are critical to tasks so deadlines are met. Notifications are usually sent via email or prominently displayed on the user’s dashboard.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Campaign management</span>. Solid CRM software will integrate this feature to enable marketing processes from outreach concept to A/B testing to deployment and to post analysis. This will allow you to sort campaigns to target segments in your contacts and define deployment strategies. You will also be able to define metrics for various channels, then plow back the insights generated by post-campaign analytics into planning more campaigns.<br />Recurring outreach efforts can also be automated. For instance, you can set to instantly appropriate content to contacts based on their interest or send tiered autoresponders based on campaign feedback.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Email management</span>. By integrating with popular email clients like Gmail and Outlook, CRM solutions can capture email messages and sort important details that can be saved in contacts or synced with leads. They can also track activities like opened emails, forwarded emails, clicked links, and downloaded files. Emails can also be qualified for prospecting.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Social media management. </span>Popular CRM systems feature an integrated social media management where you can view different social media pages from the CRM’s interface. This is a convenient way to post, reply on, and manage all your pages. Likewise, this feature gives you a better perspective on how customers are interacting with your brand. A glean of their likes and dislikes, interests, shares, and public conversations helps you to assess customer biases and preferences. Customers are also increasingly using social media to contact companies; hence, a good CRM should alert you for brand mentions.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Mobile access</span>. With more users accessing apps via mobile devices, many vendors have been prioritizing mobile-first platforms. Emergence Capital Partners study found over 300 mobile-first apps so far and CRM is definitely one their targets. Many CRM solutions have both Android and iOS apps. Mobile access works in two ways to be highly appreciated: accessing data and inputting data while on location. Field sales with the latest sales information on hand may be able to interest prospects better. Conversely, sales reps can quickly update deals across the pipeline even as they come off a client meeting.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/CRM_-_Customer_Relationship_Management.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://news.adobe.com/press-release/experience-cloud/microsoft-dynamics-365-and-adobe-experience-cloud-selected-24-hour","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":672,"title":"Citrix SD-WAN for governmental agency","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. The Citrix NetScaler SD-WAN works by automatically selecting cellular or satellite communication links, depending on local conditions, so that traffic flows across the best connection without any manual intervention. Combined with Citrix XenDesktop and XenApp, NetScaler SD-WAN gives end users remote access to their applications without performance problems.\r\nThe Agency first conducted a proof of concept by installing NetScaler SD-WAN appliances on a control ship in the North Sea as well as at the agency's data center. &quot;Only one month after we went into production, the benefits were very obvious,&quot; says Bjarne Lund, team manager for infrastructure development at AgriFish. &quot;NetScaler SD-WAN consolidates multiple connections, so now the control vessel can make use of 3G/4G/LTE from all four cellular suppliers and satellite at the same time. The mobile coverage is increased dramatically.&quot;\r\nKey Benefits Ensuring reliable connectivity at sea\r\nAgency staff no longer struggle to maintain connectivity when at sea. &quot;Mobile data coverage has significantly increased,&quot; says Lund. &quot;Before, we were very lucky to have a signal 5 to 8 nautical miles from shore; now users have coverage up to 23 nautical miles from Skagen!&quot; As a result, crews are able to focus their efforts on their inspection work, rather than spend time searching for a connection.\r\nSimplifying management and oversight of connections ","alias":"citrix-sd-wan-for-governmental-agency","roi":0,"seo":{"title":"Citrix SD-WAN for governmental agency","keywords":"","description":"Citrix partner Zentura introduced the Danish AgriFish Agency to Citrix NetScaler SD-WAN at a Citrix Synergy event in 2015. 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The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that Citrix received from Microsoft. The use of its own optimized ICA data transfer protocol allowed Citrix to successfully compete in the market with other powerful players. The company's flagship product is Citrix Presentation Server (now XenApp).<br /><br />In addition, the company offers a range of solutions for working with clouds and deploying virtual desktop infrastructures (VDI):<br /><br />Citrix Endpoint Management is a single end-to-end solution for managing mobile devices and applications for consistent productivity.<br /><br />Citrix Workspace is a platform for bringing all applications and data together in a secure, unified and personalized workspace\r\n<br />Citrix Cloud is a suite of cloud services that simplifies deployment and management of Citrix technologies, allowing you to extend existing software landscapes.<br /><br />Citrix also offers software tools for working with hybrid and multicloud environments.<br /><br />In 2005, Citrix acquired NetScaler, a networking company and also a hardware vendor. In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop","og:title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","og:description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktop"},"eventUrl":"","translationId":138,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit","og:title":"Citrix SD-WAN","og:description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.com/customers/agrifish-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":714,"title":"Citrix SD-WAN for international leasing company","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan manages more than 1.7 million vehicles from over 110 branch offices across 32 countries.<br /><br />LeasePlan uses Citrix Virtual Apps and Desktops to deliver virtual desktops and hundreds of applications to its branch locations, which rely on a network powered by Citrix.<br /><br />Global IT Operations Manager Ronan Murray says,<span style=\"font-style: italic;\"> “NetScaler is the Swiss Army knife of our data center. We use most of the functions, from WAF to SSL Caching to load balancing.”</span><br />Everything is managed from LeasePlan’s data centers in Ireland, and branches are connected to the center with dedicated multiprotocol label switching (MPLS) lines.<br /><br /><span style=\"font-style: italic;\">“MPLS is a relatively old technology now, meaning it’s mature, and it’s safe,”</span> Murray explains. <span style=\"font-style: italic;\">“But it’s also expensive, and as we need failover, our backup circuits are only used when the primary link fails. We spend several million Euros a year on our global network. Agility was also an issue, activating new circuits can take months and we need new locations stood up in days and weeks. We need to be able to move at the speed of our business, which is accelerating all the time.”</span><br /><br />Internet connections for branches were routed over the MPLS lines and through LeasePlan’s Dublin data centers. However, as Murray says, <span style=\"font-style: italic;\">“with the increased demand for cloud services, having local ‘breakout’ connections is more and more important. People need to be closer to their SaaS services to get the best possible user experience, backhauling internet traffic through our data centres is sub-optimal for our users.”</span><br /><br />Bandwidth for video, Skype, and other rich content was an issue, as were availability, reliability, and latency. LeasePlan worked with Platinum Citrix Solution Advisor and Citrix Service Provider Zinopy to deploy Citrix SD-WAN across the company’s global network. <span style=\"font-style: italic;\">“We’re achieving significant cost savings where we displace MPLS”</span><br /><br /><span style=\"font-style: italic;\">“We chose Citrix SD-WAN because we had a really positive proof of concept experience,”</span> Murray says. <span style=\"font-style: italic;\">“The Citrix product set is really, really good. Citrix SD-WAN is incredibly clever in the way that it moves traffic around, the way it monitors issues on the network, and is able to pass traffic between different circuits depending on variations within those circuits.”<br /></span><br />Most branches now have internet connections from local ISPs. SD-WAN manages traffic across internet (broadband, ADSL, and even 4G) and in some cases a smaller MPLS link. As a result, branches have faster, more reliable connectivity, and with SD-WAN optimizing traffic, LeasePlan’s WAN costs have reduced dramatically.</span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-weight: bold;\">Powering the transition from data center to cloud</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“As we move towards a cloud-based workspace environment, and as we pivot our branches from pointing to the data center to pointing to cloud, we’ll need our infrastructure to travel with us,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“Many CIOs are looking at a cloud-first strategy, but they’re not thinking about how their infrastructure is going to take them there. They think, ‘we’ve got a big internet pipe; we’ll be fine.’ But, it’s not as simple as that, especially with a branch environment. LeasePlan has been forward thinking in this regard and SD-WAN is a great solution for organisations like ours.”</span><br /><br />With SD-WAN, LeasePlan can provide secure local internet breakout for its branches so they can access cloud applications using a local connection and connect directly to the data center for hosted applications.<br /><br /><span style=\"font-style: italic;\">“The biggest benefit that SD-WAN has brought LeasePlan is not the savings, the extra bandwidth, and the other features—it’s the ability to pivot very simply to the cloud,”</span> Murray says.<br /><br /><span style=\"font-style: italic;\">“When we need data from the data center, we go there. When we need data from the cloud, we go direct to cloud. We’re not hair-pinning or backhauling data through the data center anymore, and that gives a much better user experience, a much more efficient model for IT, and a much more efficient model for the end users.”</span><br /><span style=\"font-weight: bold;\"><br />Availability and security</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br />Using SD-WAN, IT can manage traffic at a very granular level, prioritizing individual applications over particular circuits. The result is high availability and low latency for users. Murray gives an example:<br /><span style=\"font-style: italic;\">“When we went live with SD-WAN in Norway, the internet circuit wasn't ready, so we just went live purely with a 4G SIM card in the back of the device. We got 50 meg down and 10 meg up, and the users there were ecstatic. They are getting bandwidth, performance, and availability like they haven’t seen before—from a SIM card! That’s pretty incredible.”</span><br /><br /><span style=\"font-weight: bold;\">Communications are secure, too.</span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><br /><span style=\"font-style: italic;\">“A secure tunnel is created acroos every circuit and even every queue for MPLS,”</span> Murray says. <span style=\"font-style: italic;\">“Overall, that’s more secure than MPLS alone.”</span><br />With Citrix SD-WAN, Murray has improved performance for staff at LeasePlan’s branch locations, while dramatically reducing operations costs and enabling the business’s transition to the cloud.<br /><br /><span style=\"font-style: italic;\">“We’re pivoting really quickly towards the cloud, and with Citrix SD-WAN, our IT infrastructure is now ahead of our strategy,” </span>Murray says.</span>","alias":"citrix-sd-wan-for-international-leasing-company","roi":0,"seo":{"title":"Citrix SD-WAN for international leasing company","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma","og:title":"Citrix SD-WAN for international leasing company","og:description":"<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-weight: bold;\">LeasePlan saves significantly on MPLS line costs with Citrix</span></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">As a world leader in fleet management and driver mobility, LeasePlan ma"},"deal_info":"","user":{"id":5106,"title":"LeasePlan","logoURL":"https://old.roi4cio.com/uploads/roi/company/leaseplan-logo-full.png","alias":"leaseplan","address":"","roles":[],"description":"LeasePlan is an international company of Dutch origins specialized in automobile leasing and fleet management.<br />Its products are composed of operational fleet management services. 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In 2007, the company acquired XenSource, a virtualization developer based on Xen, an open source hypervisor. Hundreds of thousands of customers worldwide use Citrix solutions. The company currently employs about 8,500 employees. Citrix is ​​headquartered in Fort Lauderdale, Florida, USA. ","companyTypes":[],"products":{},"vendoredProductsCount":8,"suppliedProductsCount":8,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":9,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":6,"b4r":0,"categories":{},"companyUrl":"https://www.citrix.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Citrix","keywords":"company, Citrix, with, Microsoft, remote, 1995, software, partnership","description":"Citrix was founded in 1989. 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The company's key advantage was the OS source code license that ","og:title":"Citrix","og:description":"Citrix was founded in 1989. The company specializes in virtualization technologies, cloud computing and network security.<br /><br />Citrix has become a renowned provider of multi-user solutions. The company's key advantage was the OS source code license that ","og:image":"https://old.roi4cio.com/uploads/roi/company/Citrix_Systems_logo.png"},"eventUrl":""}],"products":[{"id":137,"logo":false,"scheme":false,"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","vendorVerified":0,"rating":"2.40","implementationsCount":7,"suppliersCount":0,"alias":"citrix-virtual-apps-and-desktops-xenapp-and-xendesktop","companyTypes":[],"description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs.&nbsp; Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace.\r\n\r\n<span style=\"font-weight: bold; \">The main features of Citrix Virtual Apps and Desktops:</span>\r\n<ul><li>HDX technology for optimized user experience</li></ul>\r\n<ul><li>Virtual Windows, Linux and web applications</li></ul>\r\n<ul><li>Single management console for apps and desktops</li></ul>\r\n<ul><li>Centralized security in the data center</li></ul>\r\n<ul><li>FIPS and Common Criteria certified</li></ul>\r\n<ul><li>Single image provisioning technology </li></ul>\r\n<ul><li>VDI desktops</li></ul>\r\n<ul><li>Remote PC access</li></ul>\r\n\r\n<span style=\"font-weight: bold; \">Unifying editions across the Citrix product portfolio</span>\r\n<ul><li>Citrix is also unifying product editions across its portfolio – designating them Standard, Advanced, and Premium.</li></ul>\r\n<ul><li>XenApp Advanced edition now will map to Citrix Virtual Apps Standard edition</li></ul>\r\n<ul><li>XenApp Enterprise edition maps to Citrix Virtual Apps Advanced edition</li></ul>\r\n<ul><li>XenApp Platinum edition maps to Citrix Virtual Apps Premium edition</li></ul>\r\n<ul><li>XenDesktop VDI edition maps to Citrix Virtual Desktops Standard edition</li></ul>\r\n<ul><li>XenDesktop Enterprise edition maps to Citrix Virtual Apps and Desktops Advanced edition</li></ul>\r\n<ul><li>XenDesktop Platinum edition maps Citrix Virtual Apps and Desktops Premium edition</li></ul>\r\nView a detailed feature matrix","shortDescription":"Citrix Virtual Apps and Desktops are virtualization solutions that give IT control of virtual machines, applications, licensing, and security, while providing anywhere access for any device.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix Virtual Apps and Desktops (XenApp and XenDesktop)","keywords":"Single, desktops, data, technology, XenApp, apps, applications, Published","description":"&nbsp;Only Citrix provides a complete virtual app and desktop solution to meet all your business needs. 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Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3140,"logo":false,"scheme":false,"title":"Citrix SD-WAN","vendorVerified":0,"rating":"2.70","implementationsCount":2,"suppliersCount":0,"alias":"citrix-sd-wan","companyTypes":[],"description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivity and performance that keeps the workspace always-on. Only Citrix SD-WAN delivers:<br /><br />\r\n<ul> <li>Unparalleled experience for SaaS, cloud, and virtual applications</li> </ul>\r\n<ul> <li>Choice of deployment options with automated connectivity to the cloud</li> </ul>\r\n<ul> <li>Integrated visibility and control over all aspects of the WAN</li> </ul>\r\nIn connection with the increased use of business-critical web applications, modern global networks (WANs) operate under load that exceeds their capacity. Extending the network with Multiprotocol Label Switching (MPLS) solutions is a traditional approach, but can be expensive. On the other hand, alternatives like broadband and other types of Internet connections cost less, but they are not always acceptable for certain applications. Global network virtualization technologies can help optimize the bandwidth of such a network in an organization at a lower cost compared to traditional solutions.","shortDescription":"Citrix SD-WAN simplifies branch networking with a high-performance workspace experience when accessing SaaS apps, cloud workloads, virtual apps and desktops, or traditional data center resources","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":19,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Citrix SD-WAN","keywords":"","description":"Modern businesses need a network that can keep up with the pace of digital – one that delivers the best experience for the applications central to innovation and growth. 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Citrix' next-generation WAN Edge solution delivers flexible, automated, secure connectivit"},"eventUrl":"","translationId":3141,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":338,"title":"Employee personal use of corporate IT during working hours"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":390,"title":"Low quality of customer support"},{"id":392,"title":"Lengthy production timelines"},{"id":400,"title":"High costs"}]}},"categories":[{"id":299,"title":"Application and User Session Virtualization","alias":"application-and-user-session-virtualization","description":"Application virtualization is a technology that allows you to separate the software from the operating system on which it operates. Fully virtualized software is not installed in the traditional sense, although the end-user at first glance can not see it, because the virtualized software works just as normal. The software in the execution process works just as if it interacted with the operating system directly and with all its resources, but can be isolated or executed in a sandbox with different levels of restriction.\r\nModern operating systems, such as Microsoft Windows and Linux, can include limited software virtualization. For example, Windows 7 has Windows XP mode that allows you to run Windows XP software on Windows 7 without any changes.\r\nUser session virtualization is a newer version of desktop virtualization that works at the operating system level. While normal virtualization of the desktop allows an operating system to be run by virtualizing the hardware of the desktop, RDS and App-V allow for the virtualization of the applications. User session virtualization lies between the two.\r\nA desktop has an operating system loaded on the base hardware. This can be either physical or virtual. The user session virtualization keeps track of all changes to the operating system that a user might make by encapsulating the configuration changes and associating them to the user account. This allows the specific changes to be applied to the underlying operating system without actually changing it. This allows several users to have completely different operating system configurations applied to base operating system installation.\r\nIf you are in a distributed desktop environment and there are local file servers available at each location, you can deploy virtualized user sessions in the form of redirected folders and roaming profiles.","materialsDescription":" <span style=\"font-weight: bold;\">Understanding application virtualization</span>\r\nApplication virtualization technology isolates applications from the underlying operating system and from other applications to increase compatibility and manageability. This application virtualization technology enables applications to be streamed from a centralized location into an isolation environment on the target device where they will execute. The application files, configuration, and settings are copied to the target device and the application execution at run time is controlled by the application virtualization layer. When executed, the application run time believes that it is interfacing directly with the operating system when, in fact, it is interfacing with a virtualization environment that proxies all requests to the operating system.\r\n<span style=\"font-weight: bold;\">Understanding session virtualization</span>\r\nSession virtualization uses application streaming to deliver applications to hosting servers in the datacenter. The Application then connects the user to the server. The application then executes entirely on the server. The user interacts with the application remotely by sending mouse-clicks and keystrokes to the server. The server then responds by sending screen updates back to the user’s device. Whereas application virtualization is limited to Windows-based operating systems, session virtualization allows any user on any operating system to access any application delivered by IT. As a result, the application enables Windows, Mac, Linux, iOS and Android devices to run any applications using session virtualization. Furthermore, session virtualization leverages server-side processing power which liberates IT from the endless cycle of PC hardware refreshes which are typically needed to support application upgrades when using traditional application deployment methods.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Application_and_User_Session_Virtualization__1_.png"},{"id":499,"title":"SDN Software-Defined Network","alias":"sdn-software-defined-network","description":" <span style=\"font-weight: bold; \">Software-defined networking (SDN)</span> technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management.\r\nSDN encompasses several types of technologies, including functional separation, network virtualization and automation through programmability. SDN solution is meant to address the fact that the static architecture of traditional networks is decentralized and complex while current networks require more flexibility and easy troubleshooting. \r\nSDN technology attempts to centralize network intelligence in one network component by disassociating the forwarding process of network packets (<span style=\"font-weight: bold; \">data plane</span>) from the routing process (<span style=\"font-weight: bold; \">control plane</span>). The control plane consists of one or more controllers which are considered as the brain of SDN network where the whole intelligence is incorporated. Originally, software defined technology focused solely on separation of the network control plane from the data plane. While the control plane makes decisions about how packets should flow through the network, the data plane actually moves packets from place to place. \r\nIn a classic SDN scenario, a packet arrives at a network switch, and rules built into the switch's proprietary firmware tell the switch where to forward the packet. These packet-handling rules are sent to the switch from the centralized controller. The switch - also known as a <span style=\"font-weight: bold; \">data plane device</span> - queries the controller for guidance as needed, and it provides the controller with information about traffic it handles. The switch sends every packet going to the same destination along the same path and treats all the packets the exact same way.\r\nSoftware defined networking solutions use an operation mode that is sometimes called adaptive or dynamic, in which a switch issues a route request to a controller for a packet that does not have a specific route. This process is separate from adaptive routing, which issues route requests through routers and algorithms based on the network topology, not through a controller.\r\nThe <span style=\"font-weight: bold;\">virtualization</span> aspect of SDN comes into play through a virtual overlay, which is a logically separate network on top of the physical network. Users can implement end-to-end overlays to abstract the underlying network and segment network traffic. This microsegmentation is especially useful for service providers and operators with multi-tenant cloud environments and cloud services, as they can provision a separate virtual network with specific policies for each tenant.","materialsDescription":"<h1 class=\"align-center\">Benefits of Software Defined Networking</h1>\r\nWith SDN software, an <span style=\"font-weight: bold; \">administrator can change any network switch's rules when necessary</span> - prioritizing, deprioritizing or even blocking specific types of packets with a granular level of control and security. This is especially helpful in a cloud computing multi-tenant architecture, because it enables the administrator to manage traffic loads in a flexible and more efficient manner. Essentially, this enables the administrator to use less expensive commodity switches and have more control over network traffic flow than ever before.\r\nOther benefits of SDN are <span style=\"font-weight: bold; \">network management</span> and <span style=\"font-weight: bold; \">end-to-end visibility.</span>A network administrator need only deal with one centralized controller to distribute policies to the connected switches, instead of configuring multiple individual devices. This capability is also a security advantage because the controller can monitor traffic and deploy security policies. If the controller deems traffic suspicious, for example, it can reroute or drop the packets.\r\nSoftware defined networking software also <span style=\"font-weight: bold; \">virtualizes hardware</span> and <span style=\"font-weight: bold; \">services </span>that were previously carried out by dedicated hardware, resulting in the touted benefits of a reduced hardware footprint and lower operational costs.\r\nAdditionally, SDN contributed to the emergence of <span style=\"font-weight: bold; \">software-defined wide area network (SD-WAN)</span> technology. SD-WAN employs the virtual overlay aspect of SDN technology, abstracting an organization's connectivity links throughout its WAN and creating a virtual network that can use whichever connection the controller deems fit to send traffic.\r\n<h1 class=\"align-center\">Are there any SDN security benefits?</h1>\r\nAs security issues become more complex at the edge of the network, it’s no wonder that network and security professionals are looking for new ways to approach network protection. Nowadays, it seems like SDN is going to be the answer. \r\n<ul><li><span style=\"font-weight: bold; \">Centralized Network Control </span></li></ul>\r\nIn a traditional network, devices (router/switches) make their own decisions locally about where and how best to send traffic.&nbsp; In terms of network security, SDN can be used to route data packets through a single firewall and make IDS and IPS data capture more efficient.\r\n<ul><li><span style=\"font-weight: bold; \">Simplify Configuration</span></li></ul>\r\nThe SDN makes it easier to automate configuration and improves the traceability of those configurations. The introduction of SDN network management allows dynamic programming and restructuring of network settings, which reduces the risk of DDoS attacks. It is also worth adding that SDN has automatic quarantine capabilities. \r\n<ul><li><span style=\"font-weight: bold; \">Creation of High-level Network Policies</span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Rather than physically configuring security solutions, SDN facilitates the central management of security policies to make network operator roles more efficient and flexible. Moreover, SDN helps to move away from current management approaches such as SNMP/CLI and build more effective policy management. </span>\r\n<ul><li><span style=\"font-weight: bold; \"><span style=\"color: rgb(97, 97, 97); \">Easy to use Application Programming Interfaces (APIs)</span></span></li></ul>\r\n<span style=\"color: rgb(97, 97, 97); \">Cloud APIs are interfaces presented by software and play a vital role in SDN controllers and applications. Easy to use APIs help to manage network resources, improve the efficiency of IT resources, and aid integration with IT tools. Additionally, a number of good cloud security practices have been introduced recently. </span>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SDN_Software_Defined_Network.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.citrix.ru/customers/leaseplan-en.html","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":787,"title":"Cybereason for Fortune 500 Bank","description":"<span style=\"color: rgb(97, 97, 97); \">A Fortune 500 bank needed to replace its EDR (endpoint detection and response) tool with one that provided the security team with a complete attack story by automatically collecting and analyzing endpoint data. The security team also needed its new EDR tool to help it transition to a behavioral-based detection model. Cybereason helped the security team better detect abnormal behavior across the entire company by automating endpoint data collection and analysis.<br /></span>\r\n\r\n<span style=\"color: rgb(97, 97, 97); \">THE CHALLENGE</span>\r\n<span style=\"color: rgb(97, 97, 97); \">The bank, which has more than 60 million customers across the world, had a big data problem. The EDR tool it was using collected reams of endpoint data from the bank’s hundreds of thousands of servers and computers but didn’t provide security analysts with any context on this information. Instead, analysts had to undertake the time-consuming process of manually querying the data to make sense of it.<span style=\"font-style: italic;\"></span><span style=\"font-style: italic;\"></span></span>\r\n<span style=\"color: rgb(97, 97, 97); \"><span style=\"font-style: italic;\">“Our previous EDR tool just provided lots of data. That’s not helpful when you have such a large infrastructure. You just get overwhelmed with data,”</span> said the bank’s deputy CISO.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">Greater endpoint visibility into malicious activity across the enterprise was also a requirement. The bank’s previous EDR tool failed to detect a red team simulating attackers. The deputy CISO knew that if a red team could use these techniques to evade the EDR tool, attackers could use them to infiltrate the bank’s network.<br />The bank needed an EDR tool that:<br />» Automatically gathered and analyzed endpoint data and used it to provide analysts with a complete attack story<br />» Used behavioral analysis to detect malicious activity<br />» Increased endpoint visibility and provided advanced threat detection across the entire company<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">THE SOLUTION</span>\r\n<span style=\"color: rgb(97, 97, 97); \">Cybereason’s ability to automatically sort through endpoint data and place context around it impressed the security team and lead to the bank purchasing the platform. The bank decided to deploy Cybereason on 400,000 endpoints. Deployment began in early September 2017 and, by the end of the year, Cybereason was on 200,000 endpoints.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">With Cybereason, the security team had visibility into what was normal behavior in their IT environment and what was an anomaly that required further investigation. <span style=\"font-style: italic;\">“Lots of tools are very good at providing visibility, but no other product could say, ‘This is the thing you need to look at.’ That’s what Cybereason provides. We need a tool that gives us those unique alerts because we’re a big bank and a big target,</span>” said the deputy CISO.<br />Cybereason was quickly put to test: two weeks into the deployment process, when Cybereason was on 20,000 machines, the Apache Struts server vulnerability was publicly disclosed. The bank used Cybereason to monitor its environment and see if attackers were exploiting the vulnerability.<br /><span style=\"font-style: italic;\">“When Struts came out and that was a challenge for us because we have such a large infrastructure. We needed to be sure that while patching was happening we could see if anyone was exploiting the vulnerability. We immediately deployed Cybereason to those impacted systems to increase visibility,”</span> said the deputy CISO.<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">THE OUTCOME</span>\r\n<span style=\"color: rgb(97, 97, 97); \">The bank’s security team became more efficient with Cybereason. Instead of manually querying endpoint data, they used Cybereason’s in-memory graph database to automatically collect and correlate endpoint data and alert them when malicious behavior was detected. This allowed the security team to spend more time investigating incidents that threatened the bank’s security.<br /><span style=\"font-style: italic;\">“The magic of Cybereason is that it doesn’t just take all your data. The graph database will tell you what is normal in your environment and what isn’t normal. That’s valuable because you can focus on what’s unusual,”</span> said the deputy CISO.</span>\r\n<span style=\"color: rgb(97, 97, 97); \">Using Cybereason also helped the security team adopt a behavioral-based detection model and rely less on indicators of compromise, which weren’t providing them with enough visibility. Attackers easily changed indicators of compromise to evade antivirus software, said the deputy CISO. Additionally, he had noticed an increase in fileless malware attacks, which can’t be detected by looking for indicators of compromise. Using behavioral analysis to detect attacker tools, techniques and procedures is the best way to discover fileless malware attacks.<br /><span style=\"font-style: italic;\">“Indicators are an aging thing in security. You have to move beyond them. You have to detect techniques and tools, which are much harder for adversaries to change,”</span> he said.</span>","alias":"cybereason-for-fortune-500-bank","roi":0,"seo":{"title":"Cybereason for Fortune 500 Bank","keywords":"","description":"<span style=\"color: rgb(97, 97, 97); \">A Fortune 500 bank needed to replace its EDR (endpoint detection and response) tool with one that provided the security team with a complete attack story by automatically collecting and analyzing endpoint data. The securi","og:title":"Cybereason for Fortune 500 Bank","og:description":"<span style=\"color: rgb(97, 97, 97); \">A Fortune 500 bank needed to replace its EDR (endpoint detection and response) tool with one that provided the security team with a complete attack story by automatically collecting and analyzing endpoint data. The securi"},"deal_info":"","user":{"id":4195,"title":"Hidden user","logoURL":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg","alias":"skrytyi-polzovatel","address":"","roles":[],"description":"User Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":98,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden user","keywords":"Hidden, user, User, Information, confidential","description":"User Information is confidential ","og:title":"Hidden user","og:description":"User Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg"},"eventUrl":""},"supplier":{"id":5261,"title":"Cybereason","logoURL":"https://old.roi4cio.com/uploads/roi/company/cybereason-logo.png","alias":"cybereason","address":"","roles":[],"description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpoint detection and response, next-generation antivirus, managed monitoring and IR services. <br /> \r\nFounded by elite intelligence professionals born and bred in offense-first hunting, Cybereason gives enterprises the upper hand over cyber adversaries. \r\n\r\n","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":1,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.cybereason.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cybereason","keywords":"","description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpo","og:title":"Cybereason","og:description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpo","og:image":"https://old.roi4cio.com/uploads/roi/company/cybereason-logo.png"},"eventUrl":""},"vendors":[{"id":5261,"title":"Cybereason","logoURL":"https://old.roi4cio.com/uploads/roi/company/cybereason-logo.png","alias":"cybereason","address":"","roles":[],"description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpoint detection and response, next-generation antivirus, managed monitoring and IR services. <br /> \r\nFounded by elite intelligence professionals born and bred in offense-first hunting, Cybereason gives enterprises the upper hand over cyber adversaries. \r\n\r\n","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":1,"vendorImplementationsCount":1,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.cybereason.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Cybereason","keywords":"","description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpo","og:title":"Cybereason","og:description":"Cybereason is a cybersecurity technology company founded in 2012. It is headquartered in Boston, Massachusetts, with additional office locations in London, UK, Tokyo, Japan, and Tel Aviv, Israel.\r\nCybereason is the leader in endpoint protection, offering endpo","og:image":"https://old.roi4cio.com/uploads/roi/company/cybereason-logo.png"},"eventUrl":""}],"products":[{"id":3372,"logo":false,"scheme":false,"title":"Cybereason Platform","vendorVerified":0,"rating":"0.00","implementationsCount":1,"suppliersCount":0,"alias":"cybereason-platform","companyTypes":[],"description":"&nbsp;The Cybereason platform is powered by a custom-built in-memory graph, the only truly automated hunting engine anywhere. It detects behavioral patterns across every endpoint and surfaces malicious operations in an exceptionally user-friendly interface.\r\n<span style=\"font-weight: bold;\"><br /></span>\r\n<span style=\"font-weight: bold;\">Cybereason Offerings</span>\r\n<span style=\"text-decoration: underline;\">Deep Hunting Platform</span>\r\nThe Cybereason Deep Hunting Platform delivers endpoint detection and response (EDR), nextgeneration antivirus (NGAV), managed threat hunting, and threat intelligence — all in one solution and one single lightweight sensor.<br />Built using Cybereason's proprietary cybersecurity data analytics architecture, the platform focuses on collecting and analyzing behavioral data and correlating disparate data points to identify malicious operations and facilitate immediate action. The Cybereason Deep Hunting Platform doesn't simply secure your data; it leverages your data to secure.<br /><br /><span style=\"text-decoration: underline;\">Cybereason Complete Endpoint Protection</span>\r\nImplement comprehensive endpoint protection with Cybereason’s Complete Endpoint Protection platform. The solution integrates the power of EDR and next-generation antivirus (NGAV) so you can replace your legacy AV with a single advanced endpoint solution.\r\n<ul><li>Combination of centralized and endpoint-side analytics</li></ul>\r\n<ul><li>Behavioral analysis in the Cybereason Hunting Engine</li></ul>\r\n<ul><li>Full attack lifecycle protection</li></ul>\r\n<ul><li>Single sensor and single Response Interface</li></ul>\r\n<br /><span style=\"text-decoration: underline;\">Cybereason RansomFree</span>\r\nKeep your personal files safe from ransomware with Cybereason RansomFree. Built on the same Cybereason detection methodology, RansomFree is protection software designed to detect and stop ransomware from encrypting your files. With a mission to help everyone – not just large enterprises, it provides RansomFree at no cost because protection should be accessible to everyone.","shortDescription":"Cybereason is an endpoint detection and response platform that offers real-time cyber threat detection and incident investigation solutions.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cybereason Platform","keywords":"","description":"&nbsp;The Cybereason platform is powered by a custom-built in-memory graph, the only truly automated hunting engine anywhere. 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Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":838,"title":"Endpoint Detection and Response","alias":"endpoint-detection-and-response","description":"Endpoint Detection and Response (EDR) is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It is a subset of endpoint security technology and a critical piece of an optimal security posture. EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":371,"title":"No control over the state of communication channels"},{"id":384,"title":"Risk of attacks by hackers"},{"id":385,"title":"Risk of data loss or damage"}]}},"categories":[{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":838,"title":"Endpoint Detection and Response","alias":"endpoint-detection-and-response","description":"Endpoint Detection and Response (EDR) is a cybersecurity technology that addresses the need for continuous monitoring and response to advanced threats. It is a subset of endpoint security technology and a critical piece of an optimal security posture. EDR differs from other endpoint protection platforms (EPP) such as antivirus (AV) and anti-malware in that its primary focus isn't to automatically stop threats in the pre-execution phase on an endpoint. Rather, EDR is focused on providing the right endpoint visibility with the right insights to help security analysts discover, investigate and respond to very advanced threats and broader attack campaigns stretching across multiple endpoints. Many EDR tools, however, combine EDR and EPP.\r\nWhile small and mid-market organizations are increasingly turning to EDR technology for more advanced endpoint protection, many lack the resources to maximize the benefits of the technology. Utilizing advanced EDR features such as forensic analysis, behavioral monitoring and artificial intelligence (AI) is labor and resource intensive, requiring the attention of dedicated security professionals.\r\nA managed endpoint security service combines the latest technology, an around-the-clock team of certified CSOC experts and up-to-the-minute industry intelligence for a cost-effective monthly subscription. Managed services can help reduce the day-to-day burden of monitoring and responding to alerts, enhance security orchestration and automation (SOAR) and improve threat hunting and incident response.","materialsDescription":"<span style=\"font-weight: bold; \">What is Endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response is an emerging technology that addresses the need for continuous monitoring and response to advanced threats. One could even make the argument that endpoint detection and response is a form of advanced threat protection.\r\n<span style=\"font-weight: bold;\">What are the Key Aspects of EDR Security?</span>\r\nAccording to Gartner, effective EDR must include the following capabilities:\r\n<ul><li>Incident data search and investigation</li><li>Alert triage or suspicious activity validation</li><li>Suspicious activity detection</li><li>Threat hunting or data exploration</li><li>Stopping malicious activity</li></ul>\r\n<span style=\"font-weight: bold;\">What to look for in an EDR Solution?</span>\r\nUnderstanding the key aspects of EDR and why they are important will help you better discern what to look for in a solution. It’s important to find EDR software that can provide the highest level of protection while requiring the least amount of effort and investment — adding value to your security team without draining resources. Here are the six key aspects of EDR you should look for:\r\n<span style=\"font-weight: bold;\">1. Visibility:</span> Real-time visibility across all your endpoints allows you to view adversary activities, even as they attempt to breach your environment and stop them immediately.\r\n<span style=\"font-weight: bold;\">2. Threat Database:</span> Effective EDR requires massive amounts of telemetry collected from endpoints and enriched with context so it can be mined for signs of attack with a variety of analytic techniques.\r\n<span style=\"font-weight: bold;\">3. Behavioral Protection:</span> Relying solely on signature-based methods or indicators of compromise (IOCs) lead to the “silent failure” that allows data breaches to occur. Effective endpoint detection and response requires behavioral approaches that search for indicators of attack (IOAs), so you are alerted of suspicious activities before a compromise can occur.\r\n<span style=\"font-weight: bold;\">4. Insight and Intelligence:</span> An endpoint detection and response solution that integrates threat intelligence can provide context, including details on the attributed adversary that is attacking you or other information about the attack.\r\n<span style=\"font-weight: bold;\">5. Fast Response:</span> EDR that enables a fast and accurate response to incidents can stop an attack before it becomes a breach and allow your organization to get back to business quickly.\r\n<span style=\"font-weight: bold;\">6. Cloud-based Solution:</span> Having a cloud-based endpoint detection and response solution is the only way to ensure zero impact on endpoints while making sure capabilities such as search, analysis and investigation can be done accurately and in real time.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/hgghghg.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.cybereason.com/hubfs/finalfortune500bankcasestudy-1.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":740,"title":"Dragos Platform in Renewable energy industry","description":"<span style=\"font-weight: bold; \">Foreword</span>\r\n&nbsp;NaturEner implemented the Dragos platform in July of 2017, which consisted of nodes at each wind farm and a central monitoring node at its corporate headquarters inSan Francisco. The Dragos Platform now monitors all wind farm networks and Energy Management System (EMS) networks.\r\n<blockquote>We immediately saw value as the platform showed us in detail what was running on all of the networks.&nbsp; This was known information on the EMS network, but we had not been doing inventory scans on the wind farm ICS networks.</blockquote>\r\n<span style=\"font-weight: bold; \">Challenges and Solutions</span>\r\nIndustrial Control System (ICS) networks are unique in topology, design, and workflow. Each ICS sector has specific requirements producing unique security implications. Visibility of the network and host behaviors are critical to identifying what protections are required and detecting intrusions. These challenges are not unique to NaturEner,renewable energy, or even ICS networks and deserve consideration by others looking to improve their security posture.\r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Shared ICS Challenges</span></span> \r\n•System and subsystem configuration (patch level, best practices, etc) are restricted by vendor and warranty\r\n•Distributed networks impede ease in central monitoring\r\n•Reliability and safety often take priority over cyber security \r\n<span style=\"font-style: italic; \"><span style=\"font-weight: bold; \">Wind-Specific Challenges</span></span>\r\n•Many individual units to keep up to date (firmware, configurations, etc.), which is challenging and time consuming\r\n•Each unit also acts as a mini substation, introducing additional complexity\r\n•Often no secondary or tertiary monitoring systems for safety shutoffs and monitoring\r\n•Multiple external remote connections are common (turbine vendor, 3rdparty services, etc.)\r\n<span style=\"font-style: italic; \">Large Geographical Footprint</span>\r\nNaturEner deployed the Dragos Platform to each US subnet, including all EMS, wind farm (SCADA), and production networks. Traffic from each subnet was aggregated to a centralized data store. This data store facilitates data correlation for analysis between sites, as well as triage and incident response, if the Dragos Platform detects a compromise. NaturEner analysts can now review traffic across the NaturEner ICS and business enterprises through a single platform.\r\n<span style=\"font-style: italic; \">Sparse Monitoring Timeframes</span>\r\nThis challenge is mitigated through continuous monitoring at strategic capture points across NaturEner’s domain.&nbsp; While comparing baselines can be an effective way to isolate changes within the environment, there is a risk of the baseline including existing adversary communications and data.&nbsp; The Dragos Platform enables the analyst to combine changes to baseline with threat behavior analytics, ensuring that even “low and slow” attacks are detected.\r\n<span style=\"font-style: italic; \">Management of Vendor Devices</span>\r\nVendor devices, specifically those used for wind assets, are used to monitor and perform actions (such as Turbine resets). These devices interact with company assets in the ICS network as a part of their warranty services. \r\nNaturEner’s continued network operation and warranties require these vendor devices. Improvements to the authentication of users or processes against the devices require external vendor support. The Dragos Platform passively monitors device communications across the network. This traffic can be organized into custom network zones, as defined by each organization.\r\n<blockquote>We've been able to track who is talking to whomover what ports,and most importantly, see traffic from our warranty vendor's various sites and systems.</blockquote>\r\n<span style=\"font-style: italic; \">Asset Inventory </span>\r\nBecause networks grow with the business, it is not uncommon to lose awareness of asset inventory, subnet behaviors, or how data moves throughout the network. In these situations, it is very arduous to identify and catalog assets, traffic load, and the flow of information.Asset management is handled within the Dragos Platform by parsing traffic for unique source and destination information. All devices can then be graphically represented in a mapped view and organized based on custom zones, so analysts can view a device’s history, last time seen, protocols used, and create alerts for any new device seen on the network.\r\n<span style=\"font-style: italic; \">Limited Resources, Vast Network</span>\r\nEvery organization faces resource constraints. Staffing is the most critical component of protecting any network; however, the market for experienced ICS cybersecurity professionals is low. Some organizations cannot fund dedicated security staff, so the roles are split between operations. For energy providers, customer charge rates can be limited, due to regulatory law, so revenue is not completely based on the open market. The resulting mission is to do more with less.\r\n<span style=\"font-weight: bold;\">Conclusion </span>\r\nNaturEner operates 399MW of wind power for North America and is expanding into Alberta, Canada. As a leader in sustainable, compliant, renewable energy, NaturEner is also focused on protecting its assets and operations. Implementation of the Dragos Platform allows NaturEner to monitor for adversaries, optimize internal resources, and assume a proactive security program. NaturEner can continue to focus on energy generation and delivery, while being confident its infrastructure is protected. ","alias":"dragos-platform-in-renewable-energy-industry","roi":0,"seo":{"title":"Dragos Platform in Renewable energy industry","keywords":"","description":"<span style=\"font-weight: bold; \">Foreword</span>\r\n&nbsp;NaturEner implemented the Dragos platform in July of 2017, which consisted of nodes at each wind farm and a central monitoring node at its corporate headquarters inSan Francisco. The Dragos Platform now ","og:title":"Dragos Platform in Renewable energy industry","og:description":"<span style=\"font-weight: bold; \">Foreword</span>\r\n&nbsp;NaturEner implemented the Dragos platform in July of 2017, which consisted of nodes at each wind farm and a central monitoring node at its corporate headquarters inSan Francisco. The Dragos Platform now "},"deal_info":"","user":{"id":5136,"title":"NaturEner","logoURL":"https://old.roi4cio.com/uploads/roi/company/NaturEner.png","alias":"naturener","address":"","roles":[],"description":"NaturEner USA and NaturEner Canada develop and operate wind power generation projects.\r\n Our goal is to be a leading, diversified renewable energy Independent Power Producer (IPP) across different green energy technologies and geographies. We strive to demonstrate our commitment to building a portfolio of productive, highly efficient and environmentally responsible power generating resources. \r\nNaturEner operates its assets from the NaturEner Operations Center, a state-of-the-art, 24/7, real-time desk, which was developed to support the commercial and operational functions of NaturEner’s generation and transmission assets. The NaturEner Operations Center also manages the first wind-only Balancing Authority in North America.&nbsp;\r\n NaturEner works with local governments, communities, landowners and other stakeholders to harness sustainable energy resources. Our focus is to provide clean, green energy in an environmentally responsible and sustainable manner. We develop and maintain strong, long-lasting relationships with the surrounding communities. We strive to create a positive social, environmental and economic impact in the communities where we operate. NaturEner is a group of privately held companies with offices and operations in the United States and Canada.\r\nSource: https://www.linkedin.com/company/naturener/about/","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www. http://www.naturener.us","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"NaturEner","keywords":"","description":"NaturEner USA and NaturEner Canada develop and operate wind power generation projects.\r\n Our goal is to be a leading, diversified renewable energy Independent Power Producer (IPP) across different green energy technologies and geographies. We strive to demonst","og:title":"NaturEner","og:description":"NaturEner USA and NaturEner Canada develop and operate wind power generation projects.\r\n Our goal is to be a leading, diversified renewable energy Independent Power Producer (IPP) across different green energy technologies and geographies. We strive to demonst","og:image":"https://old.roi4cio.com/uploads/roi/company/NaturEner.png"},"eventUrl":""},"supplier":{"id":5131,"title":"Dragos","logoURL":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg","alias":"dragos","address":"","roles":[],"description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, detects, and automates asset inventorying and visualization, threat detection through threat behavior analytics, and security operations and incident response workflows. The Dragos team also has a Threat Operations Center that provides the industry access to dedicated ICS incident response and threat hunting services as well as industrial specific intelligence reporting on vulnerabilities, threats, and community events.\r\nThe company was founded in 2016 and is based in Hanover, Maryland.\r\nSource: https://www.crunchbase.com/organization/dragos#section-overview","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://dragos.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Dragos","keywords":"","description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:title":"Dragos","og:description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:image":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg"},"eventUrl":""},"vendors":[{"id":5131,"title":"Dragos","logoURL":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg","alias":"dragos","address":"","roles":[],"description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. 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The Dragos team also has a Threat Operations Center that provides the industry access to dedicated ICS incident response and threat hunting services as well as industrial specific intelligence reporting on vulnerabilities, threats, and community events.\r\nThe company was founded in 2016 and is based in Hanover, Maryland.\r\nSource: https://www.crunchbase.com/organization/dragos#section-overview","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://dragos.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Dragos","keywords":"","description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:title":"Dragos","og:description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:image":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg"},"eventUrl":""}],"products":[{"id":3257,"logo":false,"scheme":false,"title":"Dragos Industrial Cybersecurity Platform","vendorVerified":0,"rating":"1.70","implementationsCount":2,"suppliersCount":0,"alias":"dragos-industrial-cybersecurity-platofrm","companyTypes":[],"description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anomaly system, and incident response platform with the experience and intelligence of the Dragos team.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 614.269px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(0.940557);\">IDENTIFY ASSETS</span></span></p>\r\n<span style=\"left: 262.37px; top: 616.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05034);\">Deep packet inspection (DPI) of ICS protocols, traffic, and asset characterizations, ability to consume host </span><span style=\"left: 105.866px; top: 643.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05341);\">logs and controller events, and integrations with ICS assets such as data historians provide a complete view of ICS environments.</span>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 674.19px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(0.992681);\">DETECT THREATS</span></span></p>\r\n<span style=\"left: 271.225px; top: 676.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.10124);\">Complex characterizations of adversary tactics, techniques, and procedures through threat behavior </span><span style=\"left: 105.866px; top: 703.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.09827);\">analytics pinpoint malicious activity</span><span style=\"left: 356.884px; top: 703.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.07189);\">on ICS networks and provide in-depth context to alerts.</span>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 734.19px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(1.02046);\">RESPOND</span></span></p>\r\n<span style=\"left: 208.338px; top: 736.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.0756);\">Expert-authored investigation playbooks and case management guide defenders step-by-step through the </span><span style=\"left: 105.866px; top: 763.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05983);\">investigation process to enable independence and transfer knowledge from our team to ICS defenders.</span>\r\n<span style=\"font-weight: bold;\">Benefits:</span>\r\n<ul> <li>Significantly reduce time to identify and inventory all assets and traffic on your network</li> <li>System-generated asset maps and reports provide consistent, time-driven views that are accurate, up-to-date, and thorough</li> <li>Automatic classification of assets based on behavior</li> <li>Set one or more baselines and get notifications when specific changes or anomalies occur in the environment over time</li> <li>Recognize new or rogue assets as they appear; identify assets that have disappeared from the network</li> <li>Powered by human-based intelligence that identifies adversary tradecraft and campaigns</li> <li>No bake-in or tuning period required; threat behavior analytics work immediately upon deployment</li> <li>Detect threats not simply as anomalies to investigate, but with context that guides effective response</li> <li>Notification filtering provides a risk-based approach to management</li> <li>Playbooks codify incident response and best-practice workflows developed by Dragos experts</li> <li>Manage incidents and cases from the same console cross-team</li> <li>Clear Indicator of Compromise reports guide attention to vulnerable assets</li> <li>Easily monitor case, notification, and analyst activity, as well as system-level health and statusT</li> <li>Splunk, QRadar, Pi Historian, LogRythym, Syslog, Windows Host Logs</li> </ul>","shortDescription":"ICS cybersecurity technology that provides ICS defenders with unprecedented visibility of their assets and communications, knowledge of threats through driven analytics.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Dragos Industrial Cybersecurity Platform","keywords":"","description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anoma","og:title":"Dragos Industrial Cybersecurity Platform","og:description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anoma"},"eventUrl":"","translationId":3260,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":6,"title":"Ensure Security and Business Continuity"},{"id":9,"title":"Support Decision Making"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":281,"title":"No IT security guidelines"},{"id":346,"title":"Shortage of inhouse IT resources"},{"id":348,"title":"No centralized control over IT systems"},{"id":376,"title":"Unstructured data"},{"id":384,"title":"Risk of attacks by hackers"},{"id":386,"title":"Risk of lost access to data and IT systems"}]}},"categories":[{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://dragos.com/wp-content/uploads/Case_Study.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":738,"title":"Dragos Platform in the Electric Industry","description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Introduction</span></p>\r\nA mid-sized electric utility in the US that serves morethan one million customers adopted&nbsp; the Dragos&nbsp; Industrial&nbsp; Cybersecurity&nbsp; Platformin&nbsp; early&nbsp; 2018.&nbsp; This&nbsp; utility generates&nbsp; electricity&nbsp; across&nbsp; low-sulfur&nbsp; coal,&nbsp; natural&nbsp; gas,&nbsp; wind&nbsp; farms,&nbsp; and&nbsp; solar farms.Dragos&nbsp; deployed&nbsp; 16&nbsp; sensors&nbsp; across&nbsp; the&nbsp; utility’s&nbsp; two&nbsp; data&nbsp; centers&nbsp; to&nbsp; monitor communications in the Energy Management System (EMS) and Demilitarized Zone (DMZ),&nbsp; four&nbsp; gas&nbsp; plants,&nbsp; two&nbsp; coal&nbsp; fire generationplants,&nbsp; three&nbsp; wind&nbsp; farms,&nbsp; and&nbsp; its solar farms across the region.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Challenges</span></p>\r\nThe electric grid can, at a high level, be categorized into three functions: generation of electricity at power plants, transmission from the power plants across typically long distances at high voltage, and lower-voltage distribution networks that power customers. Along these long transmission and distribution systems are substations that&nbsp; transform&nbsp; voltage&nbsp; levels,&nbsp; serve&nbsp; as&nbsp; switching&nbsp; stations and feeders,&nbsp; and&nbsp; fault protection. Many industries feed into the electric grid, and those differences require an&nbsp; in-depth&nbsp; understanding&nbsp; of&nbsp; the&nbsp; different&nbsp; systems&nbsp; and&nbsp; communications–which means,&nbsp; there&nbsp; is&nbsp; no&nbsp; one-size-fits-all&nbsp; security&nbsp; approach&nbsp; to&nbsp; protecting&nbsp; them&nbsp; and&nbsp; it requires comprehensive understanding of the highly heterogeneous nature of their environments. \r\n<span style=\"font-weight: bold;\">The challenges&nbsp; expressed&nbsp; by the electric utility include:</span>\r\n:•Lack of visibility of ICS environment and asset management\r\n•Lack of resources for a dedicated ICS security team\r\n•Lack of insights into OT-specific threats and how to respond to these events\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Solution: Lack of ICS Visibility &amp; Asset Management </span></p>\r\nThe&nbsp; Dragos&nbsp; Platform’s&nbsp; in-depth,automated passive&nbsp; asset&nbsp; discovery&nbsp; capabilities, coupled&nbsp; with&nbsp; unique&nbsp; mapping&nbsp; and&nbsp; zoning&nbsp; abilities,&nbsp; allow&nbsp; this&nbsp; utility’s&nbsp; analysts&nbsp; to gain a comprehensive understanding of their assets beyond simply understanding the&nbsp; protocols&nbsp; transmitted&nbsp; and&nbsp; provides&nbsp;&nbsp; them&nbsp; the&nbsp;&nbsp; ability&nbsp; to&nbsp;&nbsp; see&nbsp;&nbsp; their&nbsp;&nbsp; assets represented&nbsp;&nbsp; in&nbsp;&nbsp; an&nbsp;&nbsp; easy-to-categorize&nbsp;&nbsp; map&nbsp;&nbsp; view.&nbsp;&nbsp; Analysts&nbsp;&nbsp; can&nbsp;&nbsp; quickly&nbsp;&nbsp; and automatically&nbsp; organize&nbsp; their&nbsp; different&nbsp; assets&nbsp; by&nbsp; custom&nbsp; zones,&nbsp; as&nbsp; well&nbsp; as&nbsp; view&nbsp; a particular&nbsp; device’s&nbsp; history,&nbsp; the&nbsp; last&nbsp; time&nbsp; seen,&nbsp; the&nbsp; protocols&nbsp; used&nbsp; including&nbsp; deep packet inspection of ICS protocols, and create alerts for any new device seen on the network.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Solution:Lack of Resources for a Dedicated ICS Security Team</span></p>\r\nTo combat these challenges, the Dragos Platform empowers this utility’s analysts with our team’s ICS-specific knowledge, so they can independently function, learn from our practitioners who have decades of hands-on ICS security experience, and rely on our team’s experience to supplement where theirs may lack.Threat behavior analytics, characterized by the Dragos Intelligence team and based on the ICS-specific adversaries they track, are codified into the platform to provide analysts with context-rich alerts and pinpoint malicious activity accurately.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\">Solution:Lack of Insights into Specific OT Threats and How to Respond </span></p>\r\nThe&nbsp; first&nbsp; step&nbsp; we&nbsp; took&nbsp; to&nbsp; solve&nbsp; these&nbsp; challenges&nbsp; for&nbsp; this&nbsp; utility&nbsp; was&nbsp; providing visibility&nbsp; of&nbsp; the&nbsp; ICS&nbsp; adversaries&nbsp; targeting&nbsp; the&nbsp; ICS&nbsp; industry,&nbsp; specifically&nbsp; electric-facing.&nbsp; The&nbsp; Dragos&nbsp; Threat&nbsp; Intelligence team&nbsp; currently&nbsp; tracks&nbsp; eight&nbsp; ICS&nbsp; activity groups,&nbsp; with&nbsp; four&nbsp; publicly&nbsp; known&nbsp; to&nbsp; specifically&nbsp; target&nbsp; electric&nbsp; utilities: RASPITE, ELECTRUM, COVELLITE, and ALLANITE. \r\nEach month, our intelligence team releases private intel reports to this utility&nbsp; via its WorldView subscription, so they not&nbsp; only have&nbsp; visibility&nbsp; of&nbsp; any&nbsp; threats&nbsp; or&nbsp; vulnerabilities&nbsp; specifically&nbsp; facing&nbsp; the&nbsp; electric industry,&nbsp; but&nbsp; they&nbsp; are&nbsp; provided&nbsp; with&nbsp; recommendations&nbsp; to&nbsp; identify&nbsp; and&nbsp; respond&nbsp; to them. In order to effectively respond to threats if they occur, the Dragos Platform provides this utility’s analysts with unique step-by-step&nbsp; investigation&nbsp; playbook&nbsp; inside&nbsp; of&nbsp; a workbench and case management tool to aid their investigations, reduce dwell time, and&nbsp;&nbsp; offer&nbsp;&nbsp; insights from&nbsp;&nbsp; our&nbsp;&nbsp; team&nbsp;&nbsp; as&nbsp;&nbsp; to&nbsp;&nbsp; how&nbsp;&nbsp; to&nbsp;&nbsp; best&nbsp;&nbsp; investigate&nbsp;&nbsp; incidents. Investigation&nbsp; playbooks&nbsp; are&nbsp; custom-authored&nbsp; by&nbsp; our&nbsp; threat&nbsp; operations&nbsp; team&nbsp; and include&nbsp; step-by-step&nbsp; guidance&nbsp; to&nbsp; this&nbsp; utility’s&nbsp; analysts&nbsp; to&nbsp; start&nbsp; down&nbsp; the&nbsp; correct (and efficient) path to respond to potential threats. \r\nBecause our threat operations team&nbsp; has&nbsp; first-hand&nbsp; experience&nbsp; hunting&nbsp;&nbsp; and&nbsp; responding&nbsp; to&nbsp;&nbsp; ICS&nbsp; threats,&nbsp;&nbsp; their guidance not only supplements this utility’s team, but helps reduce their time to act and increases effectiveness of their response.","alias":"dragos-platform-in-the-electric-industry","roi":0,"seo":{"title":"Dragos Platform in the Electric Industry","keywords":"","description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Introduction</span></p>\r\nA mid-sized electric utility in the US that serves morethan one million customers adopted&nbsp; the Dragos&nbsp; Industrial&nbsp; Cybersecurity&nbsp; Platformin&nbsp; early&nbsp;","og:title":"Dragos Platform in the Electric Industry","og:description":"<p class=\"align-center\"><span style=\"font-weight: bold;\">Introduction</span></p>\r\nA mid-sized electric utility in the US that serves morethan one million customers adopted&nbsp; the Dragos&nbsp; Industrial&nbsp; Cybersecurity&nbsp; Platformin&nbsp; early&nbsp;"},"deal_info":"","user":{"id":4195,"title":"Hidden user","logoURL":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg","alias":"skrytyi-polzovatel","address":"","roles":[],"description":"User Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":98,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden user","keywords":"Hidden, user, User, Information, confidential","description":"User Information is confidential ","og:title":"Hidden user","og:description":"User Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg"},"eventUrl":""},"supplier":{"id":5131,"title":"Dragos","logoURL":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg","alias":"dragos","address":"","roles":[],"description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. 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The Dragos team also has a Threat Operations Center that provides the industry access to dedicated ICS incident response and threat hunting services as well as industrial specific intelligence reporting on vulnerabilities, threats, and community events.\r\nThe company was founded in 2016 and is based in Hanover, Maryland.\r\nSource: https://www.crunchbase.com/organization/dragos#section-overview","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://dragos.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Dragos","keywords":"","description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. 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The Dragos team also has a Threat Operations Center that provides the industry access to dedicated ICS incident response and threat hunting services as well as industrial specific intelligence reporting on vulnerabilities, threats, and community events.\r\nThe company was founded in 2016 and is based in Hanover, Maryland.\r\nSource: https://www.crunchbase.com/organization/dragos#section-overview","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":2,"vendorImplementationsCount":2,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://dragos.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Dragos","keywords":"","description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:title":"Dragos","og:description":"Dragos is an industrial (ICS/IIoT) cybersecurity company that has taken industry subject matter experts and focused them on some of the industrial community's hardest challenges. Dragos created the Dragos Platform which is a software platform that collects, de","og:image":"https://old.roi4cio.com/uploads/roi/company/dragos_logo.jpg"},"eventUrl":""}],"products":[{"id":3257,"logo":false,"scheme":false,"title":"Dragos Industrial Cybersecurity Platform","vendorVerified":0,"rating":"1.70","implementationsCount":2,"suppliersCount":0,"alias":"dragos-industrial-cybersecurity-platofrm","companyTypes":[],"description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anomaly system, and incident response platform with the experience and intelligence of the Dragos team.\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 614.269px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(0.940557);\">IDENTIFY ASSETS</span></span></p>\r\n<span style=\"left: 262.37px; top: 616.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05034);\">Deep packet inspection (DPI) of ICS protocols, traffic, and asset characterizations, ability to consume host </span><span style=\"left: 105.866px; top: 643.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05341);\">logs and controller events, and integrations with ICS assets such as data historians provide a complete view of ICS environments.</span>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 674.19px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(0.992681);\">DETECT THREATS</span></span></p>\r\n<span style=\"left: 271.225px; top: 676.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.10124);\">Complex characterizations of adversary tactics, techniques, and procedures through threat behavior </span><span style=\"left: 105.866px; top: 703.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.09827);\">analytics pinpoint malicious activity</span><span style=\"left: 356.884px; top: 703.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.07189);\">on ICS networks and provide in-depth context to alerts.</span>\r\n<p class=\"align-center\"><span style=\"font-weight: bold;\"><span style=\"left: 105.866px; top: 734.19px; font-size: 15.8333px; font-family: sans-serif; transform: scaleX(1.02046);\">RESPOND</span></span></p>\r\n<span style=\"left: 208.338px; top: 736.376px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.0756);\">Expert-authored investigation playbooks and case management guide defenders step-by-step through the </span><span style=\"left: 105.866px; top: 763.043px; font-size: 15px; font-family: sans-serif; transform: scaleX(1.05983);\">investigation process to enable independence and transfer knowledge from our team to ICS defenders.</span>\r\n<span style=\"font-weight: bold;\">Benefits:</span>\r\n<ul> <li>Significantly reduce time to identify and inventory all assets and traffic on your network</li> <li>System-generated asset maps and reports provide consistent, time-driven views that are accurate, up-to-date, and thorough</li> <li>Automatic classification of assets based on behavior</li> <li>Set one or more baselines and get notifications when specific changes or anomalies occur in the environment over time</li> <li>Recognize new or rogue assets as they appear; identify assets that have disappeared from the network</li> <li>Powered by human-based intelligence that identifies adversary tradecraft and campaigns</li> <li>No bake-in or tuning period required; threat behavior analytics work immediately upon deployment</li> <li>Detect threats not simply as anomalies to investigate, but with context that guides effective response</li> <li>Notification filtering provides a risk-based approach to management</li> <li>Playbooks codify incident response and best-practice workflows developed by Dragos experts</li> <li>Manage incidents and cases from the same console cross-team</li> <li>Clear Indicator of Compromise reports guide attention to vulnerable assets</li> <li>Easily monitor case, notification, and analyst activity, as well as system-level health and statusT</li> <li>Splunk, QRadar, Pi Historian, LogRythym, Syslog, Windows Host Logs</li> </ul>","shortDescription":"ICS cybersecurity technology that provides ICS defenders with unprecedented visibility of their assets and communications, knowledge of threats through driven analytics.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":5,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Dragos Industrial Cybersecurity Platform","keywords":"","description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anoma","og:title":"Dragos Industrial Cybersecurity Platform","og:description":"<span style=\"font-weight: bold;\">The Dragos Platform </span>contains all the necessary capabilities to monitor and defend ICS environments. It combines the functionality of an OT security incident and event management system (SIEM), network detection and anoma"},"eventUrl":"","translationId":3260,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":346,"title":"Shortage of inhouse IT resources"},{"id":374,"title":"IT infrastructure downtimes"},{"id":384,"title":"Risk of attacks by hackers"},{"id":394,"title":"Shortage of information for decision making"}]}},"categories":[{"id":840,"title":"ICS/SCADA Cyber Security","alias":"icsscada-cyber-security","description":"SCADA security is the practice of protecting supervisory control and data acquisition (SCADA) networks, a common framework of control systems used in industrial operations. These networks are responsible for providing automated control and remote human management of essential commodities and services such as water, natural gas, electricity and transportation to millions of people. They can also be used to improve the efficiencies and quality in other less essential (but some would say very important!) real-world processes such as snowmaking for ski resorts and beer brewing. SCADA is one of the most common types of industrial control systems (ICS).\r\nThese networks, just like any other network, are under threat from cyber-attacks that could bring down any part of the nation's critical infrastructure quickly and with dire consequences if the right security is not in place. Capital expenditure is another key concern; SCADA systems can cost an organization from tens of thousands to millions of dollars. For these reasons, it is essential that organizations implement robust SCADA security measures to protect their infrastructure and the millions of people that would be affected by the disruption caused by an external attack or internal error.\r\nSCADA security has evolved dramatically in recent years. Before computers, the only way to monitor a SCADA network was to deploy several people to each station to report back on the state of each system. In busier stations, technicians were stationed permanently to manually operate the network and communicate over telephone wires.\r\nIt wasn't until the introduction of the local area network (LAN) and improvements in system miniaturization that we started to see advances in SCADA development such as the distributed SCADA network. Next came networked systems that were able to communicate over a wide area network (WAN) and connect many more components together.\r\nFrom local companies to federal governments, every business or organization that works with SCADA systems are vulnerable to SCADA security threats. These threats can have wide-reaching effects on both the economy and the community. Specific threats to SCADA networks include the following:\r\n<span style=\"font-weight: bold;\">Hackers.</span> Individuals or groups with malicious intent could bring a SCADA network to its knees. By gaining access to key SCADA components, hackers could unleash chaos on an organization that can range from a disruption in services to cyber warfare.\r\n<span style=\"font-weight: bold;\">Malware.</span> Malware, including viruses, spyware and ransomware can pose a risk to SCADA systems. While malware may not be able to specifically target the network itself, it can still pose a threat to the key infrastructure that helps to manage the SCADA network. This includes mobile SCADA applications that are used to monitor and manage SCADA systems.\r\n<span style=\"font-weight: bold;\">Terrorists.</span> Where hackers are usually motivated by sordid gain, terrorists are driven by the desire to cause as much mayhem and damage as possible.\r\n<span style=\"font-weight: bold;\">Employees.</span> Insider threats can be just as damaging as external threats. From human error to a disgruntled employee or contractor, it is essential that SCADA security addresses these risks.\r\nManaging today's SCADA networks can be a challenge without the right security precautions in place. Many networks are still without the necessary detection and monitoring systems and this leaves them vulnerable to attack. Because SCADA network attacks exploit both cyber and physical vulnerabilities, it is critical to align cybersecurity measures accordingly.","materialsDescription":"<span style=\"font-weight: bold;\">What is the difference between ICS/SCADA cybersecurity and information security?</span>\r\nAutomated process control systems (SCADA) have a lot of differences from “traditional” corporate information systems: from the destination, specific data transfer protocols and equipment used and ending with the environment in which they operate. In corporate networks and systems, as a rule, the main protected resource is information that is processed, transmitted and stored in automated systems, and the main goal is to ensure its confidentiality. In ICS, the protected resource, first of all, is the technological process itself, and the main goal is to ensure its continuity (accessibility of all nodes) and integrity (including information transmitted between the nodes of the ICS). Moreover, the field of potential risks and threats to ICS, in comparison with corporate systems, expands with risks of potential damage to life and health of personnel and the public, damage to the environment and infrastructure. That is why it is incorrect to talk about “information security” in relation to ICS/SCADA. In English sources, the term “cybersecurity” is used for this, a direct translation of which (cybersecurity) is increasingly found in our market in relation to the protection of process control systems.\r\n<span style=\"font-weight: bold;\">Is it really necessary?</span>\r\nIt is necessary. There are a number of myths about process control systems, for example: “process control systems are completely isolated from the outside world”, “process control systems are too specific for someone to crack”, “process control systems are reliably protected by the developer”, or even “No one will ever try us, hacking us is not interesting. ” All this is no longer true. Many modern distributed process control systems have one or another connection with the corporate network, even if the system owners are unaware of this. Communication with the outside world greatly simplifies the task of the attacker, but does not remain the only possible option. Automated process control software and data transfer protocols are, as a rule, very, very insecure against cyber threats. This is evidenced by numerous articles and reports of experts involved in the study of the protection of industrial control systems and penetration tests. The PHDays III section on hacking automated process control systems impressed even ardent skeptics. Well, and, of course, the argument “they have NOT attacked us, therefore they will not” - can hardly be considered seriously. Everyone has heard about Stuxnet, which dispelled almost all the myths about the safety of ICS at once.\r\n<span style=\"font-weight: bold;\">Who needs this?</span>\r\nWith the phrase ICS/SCADA, most imagine huge plants, automated CNC machines or something similar. However, the application of process control systems is not limited to these objects - in the modern age of automation, process control systems are used everywhere: from large production facilities, the oil and gas industry, transport management to smart home systems. And, by the way, with the protection of the latter, as a rule, everything can be much worse, because the developer silently and imperceptibly shifts responsibility to the shoulders of the user.\r\nOf course, some of the objects with automated process control systems are more interesting for attackers, others less. But, given the ever-growing number of vulnerabilities discovered and published in the ICS, the spread of &quot;exclusive&quot; (written for specific protocols and ICS software) malware, considering your system safe &quot;by default&quot; is unreasonable.\r\n<span style=\"font-weight: bold;\">Are ICS and SCADA the same thing?</span>\r\nNo. SCADA systems (supervisory control and data acquisition, supervisory control and data collection) are part of the control system. Usually, a SCADA system means centralized control and management systems with the participation of a person as a whole system or a complex of industrial control systems. SCADA is the central link between people (human-machine interfaces) and PLC levels (programmable logic controller) or RTU (remote terminal unit).\r\n<span style=\"font-weight: bold;\">What is ICS/SCADA cybersecurity?</span>\r\nIn fact, ICS cybersecurity is a process similar to “information security” in a number of properties, but very different in details. And the devil, as you know, lies in them. ICS/SCADA also has similar information security-related processes: asset inventory, risk analysis and assessment, threat analysis, security management, change management, incident response, continuity, etc. But these processes themselves are different.<br />The cyber security of ICSs has the same basic target qualities - confidentiality, integrity and accessibility, but the significance and point of application for them are completely different. It should be remembered that in ICS/SCADA we, first of all, protect the technological process. Beyond this - from the risks of damage to human health and life and the environment.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SCADA_Cyber_Security.png"},{"id":834,"title":"IoT - Internet of Things Security","alias":"iot-internet-of-things-security","description":" IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT).\r\nIoT involves adding internet connectivity to a system of interrelated computing devices, mechanical and digital machines, objects, animals and/or people. Each &quot;thing&quot; is provided a unique identifier and the ability to automatically transfer data over a network. Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected.\r\nIoT security has become the subject of scrutiny after a number of high-profile incidents where a common IoT device was used to infiltrate and attack the larger network. Implementing security measures is critical to ensuring the safety of networks with IoT devices connected to them.\r\nIoT security hacks can happen in any industry, from smart home to a manufacturing plant to a connected car. The severity of impact depends greatly on the individual system, the data collected and/or the information it contains.\r\nAn attack disabling the brakes of a connected car, for example, or on a connected health device, such as an insulin pump hacked to administer too much medication to a patient, can be life-threatening. Likewise, an attack on a refrigeration system housing medicine that is monitored by an IoT system can ruin the viability of a medicine if temperatures fluctuate. Similarly, an attack on critical infrastructure -- an oil well, energy grid or water supply -- can be disastrous.\r\nSo, a robust IoT security portfolio must allow protecting devices from all types of vulnerabilities while deploying the security level that best matches application needs. Cryptography technologies are used to combat communication attacks. Security services are offered for protecting against lifecycle attacks. Isolation measures can be implemented to fend off software attacks. And, finally, IoT security should include tamper mitigation and side-channel attack mitigation technologies for fighting physical attacks of the chip.","materialsDescription":" <span style=\"font-weight: bold;\">What are the key requirements of IoT Security?</span>\r\nThe key requirements for any IoT security solution are:\r\n<ul><li>Device and data security, including authentication of devices and confidentiality and integrity of data</li><li>Implementing and running security operations at IoT scale</li><li>Meeting compliance requirements and requests</li><li>Meeting performance requirements as per the use case</li></ul>\r\n<span style=\"font-weight: bold;\">What do connected devices require to participate in the IoT Securely?</span>\r\nTo securely participate in the IoT, each connected device needs a unique identification – even before it has an IP address. This digital credential establishes the root of trust for the device’s entire lifecycle, from initial design to deployment to retirement.\r\n<span style=\"font-weight: bold;\">Why is device authentication necessary for the IoT?</span>\r\nStrong IoT device authentication is required to ensure connected devices on the IoT can be trusted to be what they purport to be. Consequently, each IoT device needs a unique identity that can be authenticated when the device attempts to connect to a gateway or central server. With this unique ID in place, IT system administrators can track each device throughout its lifecycle, communicate securely with it, and prevent it from executing harmful processes. If a device exhibits unexpected behavior, administrators can simply revoke its privileges.\r\n<span style=\"font-weight: bold;\">Why is secure manufacturing necessary for IoT devices?</span>\r\nIoT devices produced through unsecured manufacturing processes provide criminals opportunities to change production runs to introduce unauthorized code or produce additional units that are subsequently sold on the black market.\r\nOne way to secure manufacturing processes is to use hardware security modules (HSMs) and supporting security software to inject cryptographic keys and digital certificates and to control the number of units built and the code incorporated into each.\r\n<span style=\"font-weight: bold;\">Why is code signing necessary for IoT devices?</span>\r\nTo protect businesses, brands, partners, and users from software that has been infected by malware, software developers have adopted code signing. In the IoT, code signing in the software release process ensures the integrity of IoT device software and firmware updates and defends against the risks associated with code tampering or code that deviates from organizational policies.\r\nIn public key cryptography, code signing is a specific use of certificate-based digital signatures that enables an organization to verify the identity of the software publisher and certify the software has not been changed since it was published.\r\n<span style=\"font-weight: bold;\">What is IoT PKI?</span>\r\nToday there are more things (devices) online than there are people on the planet! Devices are the number one users of the Internet and need digital identities for secure operation. As enterprises seek to transform their business models to stay competitive, rapid adoption of IoT technologies is creating increasing demand for Public Key Infrastructures (PKIs) to provide digital certificates for the growing number of devices and the software and firmware they run.\r\nSafe IoT deployments require not only trusting the devices to be authentic and to be who they say they are, but also trusting that the data they collect is real and not altered. If one cannot trust the IoT devices and the data, there is no point in collecting, running analytics, and executing decisions based on the information collected.\r\nSecure adoption of IoT requires:\r\n<ul><li>Enabling mutual authentication between connected devices and applications</li><li>Maintaining the integrity and confidentiality of the data collected by devices</li><li>Ensuring the legitimacy and integrity of the software downloaded to devices</li><li>Preserving the privacy of sensitive data in light of stricter security regulations</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/iot.png"},{"id":485,"title":"Web security","alias":"web-security","description":" Web security basically means protecting a website or web application by detecting, preventing and responding to cyber threats.\r\nWebsites and web applications are just as prone to security breaches as physical homes, stores, and government locations. Unfortunately, cybercrime happens every day, and great web security measures are needed to protect websites and web applications from becoming compromised.\r\nThat’s exactly what web security does – it is a system of protection measures and protocols that can protect your website or web application from being hacked or entered by unauthorized personnel. This integral division of Information Security is vital to the protection of websites, web applications, and web services. Anything that is applied over the Internet should have some form of web security to protect it.\r\nThere are a lot of factors that go into web security and web protection. Any website or application that is secure is surely backed by different types of checkpoints and techniques for keeping it safe.\r\nThere are a variety of security standards that must be followed at all times, and these standards are implemented and highlighted by the OWASP. Most experienced web developers from top cybersecurity companies will follow the standards of the OWASP as well as keep a close eye on the Web Hacking Incident Database to see when, how, and why different people are hacking different websites and services.\r\nEssential steps in protecting web apps from attacks include applying up-to-date encryption, setting proper authentication, continuously patching discovered vulnerabilities, avoiding data theft by having secure software development practices. The reality is that clever attackers may be competent enough to find flaws even in a fairly robust secured environment, and so a holistic security strategy is advised.\r\nThere are different types of technologies available for maintaining the best security standards. Some popular technical solutions for testing, building, and preventing threats include black and white box testing tools, fuzzing tools, WAF, security or vulnerability scanners, password cracking tools, and so on.","materialsDescription":" <span style=\"font-weight: bold; \">What is Malware?</span>\r\nThe name malware is short for ‘malicioussoftware’. Malware includes any software program that has been created to perform an unauthorised — and often harmful — action on a user’s device. Examples of malware include:\r\n<ul><li>Computer viruses</li><li>Word and Excel macro viruses</li><li>Boot sector viruses</li><li>Script viruses — including batch, Windows shell, Java and others</li><li>Keyloggers</li><li>Password stealers</li><li>Backdoor Trojan viruses</li><li>Other Trojan viruses</li><li>Crimeware</li><li>Spyware</li><li>Adware... and many other types of malicious software programs</li></ul>\r\n<span style=\"font-weight: bold; \">What is the difference between a computer virus and a worm?</span>\r\n<span style=\"font-weight: bold; \">Computer virus.</span> This is a type of malicious program that can replicate itself — so that it can spread from file to file on a computer, and can also spread from one computer to another. Computer viruses are often programmed to perform damaging actions — such as corrupting or deleting data. The longer a virus remains undetected on your machine, the greater the number of infected files that may be on your computer.\r\n<span style=\"font-weight: bold; \">Worms.</span> Worms are generally considered to be a subset of computer viruses — but with some specific differences:\r\n<ul><li>A worm is a computer program that replicates, but does not infect other files.</li><li>The worm will install itself once on a computer — and then look for a way to spread to other computers.</li><li>Whereas a virus is a set of code that adds itself to existing files, a worm exists as a separate, standalone file.</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Trojan virus?</span>\r\nA Trojan is effectively a program that pretends to be legitimate software — but, when launched, it will perform a harmful action. Unlike computer viruses and worms, Trojans cannot spread by themselves. Typically, Trojans are installed secretly and they deliver their malicious payload without the user’s knowledge.\r\nCybercriminals use many different types of Trojans — and each has been designed to perform a specific malicious function. The most common are:\r\n<ul><li>Backdoor Trojans (these often include a keylogger)</li><li>Trojan Spies</li><li>Password stealing Trojans</li><li>Trojan Proxies — that convert your computer into a spam distribution machine</li></ul>\r\n<span style=\"font-weight: bold; \">Why are Trojan viruses called Trojans?</span>\r\nIn Greek mythology — during the Trojan war — the Greeks used subterfuge to enter the city of Troy. The Greeks constructed a massive wooden horse — and, unaware that the horse contained Greek soldiers, the Trojans pulled the horse into the city. At night, the Greek soldiers escaped from the horse and opened the city gates — for the Greek army to enter Troy.\r\nToday, Trojan viruses use subterfuge to enter unsuspecting users’ computers and devices.\r\n<span style=\"font-weight: bold; \">What is a Keylogger?</span>\r\nA keylogger is a program that can record what you type on your computer keyboard. Criminals use keyloggers to obtain confidential data — such as login details, passwords, credit card numbers, PINs and other items. Backdoor Trojans typically include an integrated keylogger.\r\n<span style=\"font-weight: bold; \">What is Phishing?</span>\r\nPhishing is a very specific type of cybercrime that is designed to trick you into disclosing valuable information — such as details about your bank account or credit cards. Often, cybercriminals will create a fake website that looks just like a legitimate site — such as a bank’s official website. The cybercriminal will try to trick you into visiting their fake site — typically by sending you an email that contains a hyperlink to the fake site. When you visit the fake website, it will generally ask you to type in confidential data — such as your login, password or PIN.\r\n<span style=\"font-weight: bold; \">What is Spyware?</span>\r\nSpyware is software that is designed to collect your data and send it to a third party — without your knowledge or consent. Spyware programs will often:\r\n<ul><li>Monitor the keys you press on your keyboard — using a keylogger</li><li>Collect confidential information — such as your passwords, credit card numbers, PIN numbers and more</li><li>Gather — or ‘harvest’ — email addresses from your computer</li><li>Track your Internet browsing habits</li></ul>\r\n<span style=\"font-weight: bold; \">What is a Rootkit?</span>\r\nRootkits are programs that hackers use in order to evade detection while trying to gain unauthorised access to a computer. Rootkits have been used increasingly as a form of stealth to hide Trojan virus activity. When installed on a computer, rootkits are invisible to the user and also take steps to avoid being detected by security software.\r\nThe fact that many people log into their computers with administrator rights — rather than creating a separate account with restricted access — makes it easier for cybercriminals to install a rootkit.\r\n<span style=\"font-weight: bold; \">What is a Botnet?</span>\r\nA botnet is a network of computers controlled by cybercriminals using a Trojan virus or other malicious program.\r\n<span style=\"font-weight: bold;\">What is a DDoS attack?</span>\r\nA Distributed-Denial-of-Service (DDoS) attack is similar to a DoS. However, a DDoS attack is conducted using multiple machines. Usually, for a DDoS attack, the hacker will use one security compromised computer as the ‘master’ machine that co-ordinates the attack by other ‘zombie machines’. Typically, the cybercriminal will compromise the security on the master and all of the zombie machines, by exploiting a vulnerability in an application on each computer — to install a Trojan or other piece of malicious code.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/security-web-application-security.png"},{"id":467,"title":"Network Forensics","alias":"network-forensics","description":" Network forensics is a sub-branch of digital forensics relating to the monitoring and analysis of computer network traffic for the purposes of information gathering, legal evidence, or intrusion detection. Unlike other areas of digital forensics, network investigations deal with volatile and dynamic information. Network traffic is transmitted and then lost, so network forensics is often a pro-active investigation.\r\nNetwork forensics generally has two uses. The first, relating to security, involves monitoring a network for anomalous traffic and identifying intrusions. An attacker might be able to erase all log files on a compromised host; network-based evidence might therefore be the only evidence available for forensic analysis. The second form relates to law enforcement. In this case analysis of captured network traffic can include tasks such as reassembling transferred files, searching for keywords and parsing human communication such as emails or chat sessions.\r\nTwo systems are commonly used to collect network data; a brute force &quot;catch it as you can&quot; and a more intelligent &quot;stop look listen&quot; method.\r\nNetwork forensics is a comparatively new field of forensic science. The growing popularity of the Internet in homes means that computing has become network-centric and data is now available outside of disk-based digital evidence. Network forensics can be performed as a standalone investigation or alongside a computer forensics analysis (where it is often used to reveal links between digital devices or reconstruct how a crime was committed).\r\nMarcus Ranum is credited with defining Network forensics as &quot;the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents&quot;.\r\nCompared to computer forensics, where evidence is usually preserved on disk, network data is more volatile and unpredictable. Investigators often only have material to examine if packet filters, firewalls, and intrusion detection systems were set up to anticipate breaches of security.\r\nSystems used to collect network data for forensics use usually come in two forms:\r\n<ul><li>&quot;Catch-it-as-you-can&quot; – This is where all packets passing through a certain traffic point are captured and written to storage with analysis being done subsequently in batch mode. This approach requires large amounts of storage.</li><li>&quot;Stop, look and listen&quot; – This is where each packet is analyzed in a rudimentary way in memory and only certain information saved for future analysis. This approach requires a faster processor to keep up with incoming traffic.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Why is network forensics important?</span>\r\nNetwork forensics is important because so many common attacks entail some type of misuse of network resources.\r\n<span style=\"font-weight: bold;\">What are the different ways in which the network can be attacked?</span>\r\nAttacks typically target availability confidentiality and integrity. Loss of any one of these items constitutes a security breach.\r\n<span style=\"font-weight: bold;\">Where is the best place to search for information?</span>\r\nInformation can be found by either doing a live analysis of the network, analyzing IDS information, or examining logs that can be found in routers and servers.\r\n<span style=\"font-weight: bold;\">How does a forensic analyst know how deeply to look for information?</span>\r\nSome amount of information can be derived from looking at the skill level of the attacker. Attackers with little skill are much less likely to use advanced hiding techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_Forensics.png"},{"id":465,"title":"UEBA - User and Entity Behavior Analytics","alias":"ueba-user-and-entity-behavior-analytics","description":"Developments in UBA technology led Gartner to evolve the category to user and entity behavior analytics (UEBA). In September 2015, Gartner published the Market Guide for User and Entity Analytics by Vice President and Distinguished Analyst, Avivah Litan, that provided a thorough definition and explanation. UEBA was referred to in earlier Gartner reports but not in much depth. Expanding the definition from UBA includes devices, applications, servers, data, or anything with an IP address. It moves beyond the fraud-oriented UBA focus to a broader one encompassing &quot;malicious and abusive behavior that otherwise went unnoticed by existing security monitoring systems, such as SIEM and DLP.&quot; The addition of &quot;entity&quot; reflects that devices may play a role in a network attack and may also be valuable in uncovering attack activity. &quot;When end users have been compromised, malware can lay dormant and go undetected for months. Rather than trying to find where the outsider entered, UEBAs allow for quicker detection by using algorithms to detect insider threats.&quot;\r\nParticularly in the computer security market, there are many vendors for UEBA applications. They can be &quot;differentiated by whether they are designed to monitor on-premises or cloud-based software as a service (SaaS) applications; the methods in which they obtain the source data; the type of analytics they use (i.e., packaged analytics, user-driven or vendor-written), and the service delivery method (i.e., on-premises or a cloud-based).&quot; According to the 2015 market guide released by Gartner, &quot;the UEBA market grew substantially in 2015; UEBA vendors grew their customer base, market consolidation began, and Gartner client interest in UEBA and security analytics increased.&quot; The report further projected, &quot;Over the next three years, leading UEBA platforms will become preferred systems for security operations and investigations at some of the organizations they serve. It will be—and in some cases already is—much easier to discover some security events and analyze individual offenders in UEBA than it is in many legacy security monitoring systems.&quot;","materialsDescription":"<span style=\"font-weight: bold;\">What is UEBA?</span>\r\nHackers can break into firewalls, send you e-mails with malicious and infected attachments, or even bribe an employee to gain access into your firewalls. Old tools and systems are quickly becoming obsolete, and there are several ways to get past them.\r\nUser and entity behavior analytics (UEBA) give you more comprehensive way of making sure that your organization has top-notch IT security, while also helping you detect users and entities that might compromise your entire system.\r\nUEBA is a type of cybersecurity process that takes note of the normal conduct of users. In turn, they detect any anomalous behavior or instances when there are deviations from these “normal” patterns. For example, if a particular user regularly downloads 10 MB of files every day but suddenly downloads gigabytes of files, the system would be able to detect this anomaly and alert them immediately.\r\nUEBA uses machine learning, algorithms, and statistical analyses to know when there is a deviation from established patterns, showing which of these anomalies could result in, potentially, a real threat. UEBA can also aggregate the data you have in your reports and logs, as well as analyze the file, flow, and packet information.\r\nIn UEBA, you do not track security events or monitor devices; instead, you track all the users and entities in your system. As such, UEBA focuses on insider threats, such as employees who have gone rogue, employees who have already been compromised, and people who already have access to your system and then carry out targeted attacks and fraud attempts, as well as servers, applications, and devices that are working within your system.\r\n<span style=\"font-weight: bold;\">What are the benefits of UEBA?</span>\r\nIt is the unfortunate truth that today's cybersecurity tools are fast becoming obsolete, and more skilled hackers and cyber attackers are now able to bypass the perimeter defenses that are used by most companies. In the old days, you were secure if you had web gateways, firewalls, and intrusion prevention tools in place. This is no longer the case in today’s complex threat landscape, and it’s especially true for bigger corporations that are proven to have very porous IT perimeters that are also very difficult to manage and oversee.\r\nThe bottom line? Preventive measures are no longer enough. Your firewalls are not going to be 100% foolproof, and hackers and attackers will get into your system at one point or another. This is why detection is equally important: when hackers do successfully get into your system, you should be able to detect their presence quickly in order to minimize the damage.\r\n<span style=\"font-weight: bold;\">How Does UEBA Work?</span>\r\nThe premise of UEBA is actually very simple. You can easily steal an employee’s user name and password, but it is much harder to mimic the person’s normal behavior once inside the network.\r\nFor example, let’s say you steal Jane Doe’s password and user name. You would still not be able to act precisely like Jane Doe once in the system unless given extensive research and preparation. Therefore, when Jane Doe’s user name is logged in to the system, and her behavior is different than that of typical Jane Doe, that is when UEBA alerts start to sound.\r\nAnother relatable analogy would be if your credit card was stolen. A thief can pickpocket your wallet and go to a high-end shop and start spending thousands of dollars using your credit card. If your spending pattern on that card is different from the thief’s, the company’s fraud detection department will often recognize the abnormal spending and block suspicious purchases, issuing an alert to you or asking you to verify the authenticity of a transaction.\r\nAs such, UEBA is a very important component of IT security, allowing you to:\r\n1. Detect insider threats. It is not too far-fetched to imagine that an employee, or perhaps a group of employees, could go rogue, stealing data and information by using their own access. UEBA can help you detect data breaches, sabotage, privilege abuse and policy violations made by your own staff.\r\n2. Detect compromised accounts. Sometimes, user accounts are compromised. It could be that the user unwittingly installed malware on his or her machine, or sometimes a legitimate account is spoofed. UEBA can help you weed out spoofed and compromised users before they can do real harm.\r\n3. Detect brute-force attacks. Hackers sometimes target your cloud-based entities as well as third-party authentication systems. With UEBA, you are able to detect brute-force attempts, allowing you to block access to these entities.\r\n4. Detect changes in permissions and the creation of super users. Some attacks involve the use of super users. UEBA allows you to detect when super users are created, or if there are accounts that were granted unnecessary permissions.\r\n5. Detect breach of protected data. If you have protected data, it is not enough to just keep it secure. You should know when a user accesses this data when he or she does not have any legitimate business reason to access it.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_User_and_Entity_Behavior_Analytics.png"},{"id":204,"title":"Managed Detection and Response","alias":"managed-detection-and-response","description":" MDR, which stands for Managed Detection &amp; Response, is an all-encompassing threat detection system, which arose from the need for small/medium-sized organizations who lack resources to be able to monitor their network systems in-house. It provides a cost-effective alternative to SIEM (Security Information and Event Management).\r\nEveryday, the capabilities of attackers get more sophisticated and the volume of alerts becomes overwhelming and unmanageable. In-house teams might struggle to analyze and log data, which makes it harder than ever to determine if these threats are harmful. MDR can put a stop to attacks before they even happen. MDR technology monitors your systems and detects any unusual behavior, whilst our expert team responds to the threats detected within your business.\r\nMDR offers real-time threat intelligence, and is able to analyse behaviour which can be missed by traditional endpoint security technology. MDR also provides rapid identification of known threats, which in turn minimises overall attacks. Having remote incident investigation will minimise damage to your business, and will allow you to get back to work in no time. It’s important to note that using MDR services will allow third party access to your company's data. You need to consider working with a provider who understands and respects your data policy.","materialsDescription":" <span style=\"font-weight: bold;\">What is Managed Detection and Response?</span>\r\nManaged Detection and Response (MDR) is a managed cybersecurity service that provides intrusion detection of malware and malicious activity in your network, and assists in rapid incident response to eliminate those threats with succinct remediation actions. MDR typically combines a technology solution with outsourced security analysts that extend your technologies and team.\r\n<span style=\"font-weight: bold;\">Isn’t that What MSSPs or Managed SIEMs Do?</span>\r\nNo. Managed Security Service Providers (MSSPs) monitor network security controls and may send alerts when anomalies are identified. MSSPs typically do not investigate the anomalies to eliminate false positives, nor do they respond to real threats. This means that abnormalities in network usage are forwarded to your IT personnel who must then dig through the data to determine if there is a real threat and what to do about it.\r\n<span style=\"font-weight: bold;\">Doesn’t My Firewall Protect My Network?</span>\r\nFirewalls and other preventive forms of cybersecurity are very important and effective at preventing basic cyberattacks. However, over the past decade, it has become clear that preventive cybersecurity technologies are not enough to secure an organization’s network. Further, they are yet another source of alerts, log messages, and events that contribute to the “alert fatigue” being universally suffered today. Recent major hacks such as the Marriot Hack of 2018, the Anthem Hack of 2015, and the Target Hack of 2013 demonstrate how easily cybercriminals can breach networks at enterprise organizations to steal millions of credit card numbers, medical records, and other forms of PII/PHI.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Endpoint_Detection_and_Response.png"},{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":59,"title":"SCADA - Supervisory Control And Data Acquisition","alias":"scada-supervisory-control-and-data-acquisition","description":"<span style=\"font-weight: bold; \">SCADA</span> stands for <span style=\"font-weight: bold; \">Supervisory Control and Data Acquisition</span>, a term which describes the basic functions of a SCADA system. Companies use SCADA systems to control equipment across their sites and to collect and record data about their operations. SCADA is not a specific technology, but a type of application. Any application that gets operating data about a system in order to control and optimise that system is a SCADA application. That application may be a petrochemical distillation process, a water filtration system, a pipeline compressor, or just about anything else.\r\nSCADA solutions typically come in a combination of software and hardware elements, such as&nbsp;programmable logic controllers (PLCs) and remote terminal units (RTUs). Data acquisition in SCADA starts with PLCs and RTUs, which communicate with plant floor equipment such as factory machinery and sensors. Data gathered from the equipment is then sent to the next level, such as a control room, where operators can supervise the PLC and RTU controls using human-machine interfaces (HMIs). HMIs are an important element of SCADA systems. They are the screens that&nbsp;operators&nbsp;use to communicate with the SCADA system.\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">The major components of a SCADA technology include:</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Master Terminal Unit (MTU).</span> It comprises a computer, PLC and a network server that helps MTU to communicate with the RTUs. MTU begins communication, collects and saves data, helps to interface with operators and to communicate data to other systems.</li><li><span style=\"font-weight: bold;\">Remote Terminal Unit (RTU).</span> RTU is used to collect information from these sensors and further sends the data to MTU. RTUs have the storage capacity facility. So, it stores the data and transmits the data when MTU sends the corresponding command.</li><li><span style=\"font-weight: bold;\">Communication Network (defined by its network topology).</span> In general, network means connection. When you tell a SCADA communication network, it is defined as a link between RTU in the field to MTU in the central location. The bidirectional wired or wireless communication channel is used for the networking purpose. Various other communication mediums like fiber optic cables, twisted pair cables, etc. are also used.</li></ul>\r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">Objectives of Supervisory Control and Data Acquisition system</span></p>\r\n<ul><li><span style=\"font-weight: bold;\">Monitor:</span> SCADA control system continuously monitors the physical parameters</li><li><span style=\"font-weight: bold;\">Measure:</span> It measures the parameter for processing</li><li><span style=\"font-weight: bold;\">Data Acquisition:</span> It acquires data from RTU, data loggers, etc</li><li><span style=\"font-weight: bold;\">Data Communication:</span> It helps to communicate and transmit a large amount of data between MTU and RTU units</li><li><span style=\"font-weight: bold;\">Controlling:</span> Online real-time monitoring and controlling of the process</li><li><span style=\"font-weight: bold;\">Automation:</span> It helps for automatic transmission and functionality</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Who Uses SCADA?</h1>\r\nSCADA systems are used by industrial organizations and companies in the public and private sectors to control and maintain efficiency, distribute data for smarter decisions, and communicate system issues to help mitigate downtime. Supervisory control systems work well in many different types of enterprises because they can range from simple configurations to large, complex installations. They are the backbone of many modern industries, including:\r\n<ul><li>Energy</li><li>Food and beverage</li><li>Manufacturing</li><li>Oil and gas</li><li>Power</li><li>Recycling</li><li>Transportation</li><li>Water and waste water</li><li>And many more</li></ul>\r\nVirtually anywhere you look in today's world, there is some type of SCADA monitoring system running behind the scenes: maintaining the refrigeration systems at the local supermarket, ensuring production and safety at a refinery, achieving quality standards at a waste water treatment plant, or even tracking your energy use at home, to give a few examples. Effective SCADA systems can result in significant savings of time and money. Numerous case studies have been published highlighting the benefits and savings of using a modern SCADA software.\r\n<h1 class=\"align-center\">Benefits of using SCADA software</h1>\r\nUsing modern SCADA software provides numerous benefits to businesses, and helps companies make the most of those benefits. Some of these advantages include:\r\n<span style=\"font-weight: bold; \">Easier engineering:</span> An advanced supervisory control application such provides easy-to-locate tools, wizards, graphic templates and other pre-configured elements, so engineers can create automation projects and set parameters quickly, even if they don't have programming experience. In addition, you can also easily maintain and expand existing applications as needed. The ability to automate the engineering process allows users, particularly system integrators and original equipment manufacturers (OEM), to set up complex projects much more efficiently and accurately.\r\n<span style=\"font-weight: bold; \">Improved data management:</span> A high-quality SCADA system makes it easier to collect, manage, access and analyze your operational data. It can enable automatic data recording and provide a central location for data storage. Additionally, it can transfer data to other systems such as MES and ERP as needed. \r\n<span style=\"font-weight: bold; \">Greater visibility:</span> One of the main advantages of using SCADA software is the improvement in visibility into your operations. It provides you with real-time information about your operations and enables you to conveniently view that information via an HMI. SCADA monitoring can also help in generating reports and analyzing data.\r\n<span style=\"font-weight: bold; \">Enhanced efficiency:</span> A SCADA system allows you to streamline processes through automated actions and user-friendly tools. The data that SCADA provides allows you to uncover opportunities for improving the efficiency of the operations, which can be used to make long-term changes to processes or even respond to real-time changes in conditions.\r\n<span style=\"font-weight: bold; \">Increased usability:</span> SCADA systems enable workers to control equipment more quickly, easily and safely through an HMI. Rather than having to control each piece of machinery manually, workers can manage them remotely and often control many pieces of equipment from a single location. Managers, even those who are not currently on the floor, also gain this capability.\r\n<span style=\"font-weight: bold; \">Reduced downtime:</span> A SCADA system can detect faults at an early stage and push instant alerts to the responsible personnel. Powered by predictive analytics, a SCADA system can also inform you of a potential issue of the machinery before it fails and causes larger problems. These features can help improve the overall equipment effectiveness (OEE) and reduce the amount of time and cost on troubleshooting and maintenance.\r\n<span style=\"font-weight: bold;\">Easy integration:</span> Connectivity to existing machine environments is key to removing data silos and maximizing productivity. \r\n<span style=\"font-weight: bold;\">Unified platform:</span>All of your data is also available in one platform, which helps you to get a clear overview of your operations and take full advantage of your data. All users also get real-time updates locally or remotely, ensuring everyone on your team is on the same page.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SCADA__-_Supervisory_Control_And_Data_Acquisition.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://dragos.com/wp-content/uploads/Dragos-Challenges-In-The-Electric-Industry-Case-Study.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1241,"title":"Ericom Shield for EUCCU","description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nEastern Utah Community Credit Union is a member-driven financial institution that is committed to providing low-cost banking, loan, mortgage and credit card services, online and from four local branches, to members who live, work or have businesses in five Utah counties.<br /><br /><span style=\"font-weight: bold;\">GRADUATING TO ISOLATION’S NEXT GENERATION</span><br />\r\nEUCCU’s Information Technology Officer, Cole Clarke, CISSP, is a knowledgeable proponent of remote browser isolation technology for all organizations. <span style=\"font-style: italic;\">“I have the same concerns as anyone has who is responsible for defending any network, with the biggest concerns being about internet interactions and email. But as a financial institution, we can’t say, ‘Well, maybe we’ll take a little more risk with that.’ We can’t. We’ve got to make sure that those things are protected.”</span><br />\r\nAs an early adopter of internet isolation and an experienced solution administrator, Mr. Clarke had a clear picture of what he wanted when it was time to renew EUCCU’s previous isolation platform. Following acquisition of the platform by a new provider, however, technology development had slowed and service suffered. EUCCU was no longer getting either the service or the product that it needed. <br />\r\nMr. Clarke wanted a forward-looking, secure solution that was designed to work with the credit union’s updated infrastructure and would continue to work with emerging cloud infrastructures as well. Beyond technical considerations, he was extremely aware of the importance of user experience. <span style=\"font-style: italic;\">“Users are always negative when they know I am making a change. If new solutions don’t work smoothly when we push them out, people get a negative opinion of them.&nbsp; I try to keep them as positive as possible, by choosing solutions that align with our workflow and enhance user productivity.”</span><br />\r\nMost of the internet isolation solutions that Mr. Clarke investigated simply did not deliver the level of performance he required. They rendered content poorly or in some cases, only partially. In addition, users could not use the browsers they liked, but instead were restricted to a solutionspecific browser. As a result, said Mr. Clarke, “the interface felt weird.”<br /><br /><span style=\"font-weight: bold;\">THE SOLUTION: ERICOM SHIELD</span><br />\r\nWhile researching alternative solutions, Cole Clarke discovered a review that gave Ericom Shield high marks for secure browsing. He was particularly impressed by the seamless, natural browsing experience that it offers, the ability to restrict secure browsing to uncategorized sites, and the excellent documentation provided on the Ericom site.<br />\r\nUsing Ericom Shield’s simple and intuitive management interface, EUCCU easily whitelisted well-known banking and lending sites that are directly business-related and have good reputations, since they can be relied on to have excellent security. And sites categorized as risky by the company’s Fortinet firewall are entirely blacklisted.<br />\r\nWhile the credit union has a policy of not using the internet for anything other than business reasons, a lot of business reasons put users into gray areas. IT staff uses the Internet to research coding and security. Financial people need to research rates, interact with other financial institutions, and get other information they need for their jobs. That’s where Shield comes into play.<br />\r\n<span style=\"font-style: italic;\">“The reason for wanting Ericom Shield is so that we can stay safe but still allow the flexibility for people to get their work done and do research, versus having to lock down the firewall tight,”</span> said Mr. Clarke. <span style=\"font-style: italic;\">“I can rely on Ericom Shield to keep the credit union secure and still allow people the flexibility to get their jobs done.”</span><br />\r\nEUCCU users are also pleased with Ericom Shield – when they notice it at all. Mr. Clarke reports that they like it way better than the previous solution. In fact, he added the word “Shield” to their browser tabs so they would know when they are on a site that is Shielded – otherwise they can’t tell the difference from when they browse whitelisted sites.<br />\r\nSaid Mr. Clarke, <span style=\"font-style: italic;\">“I’d say this is a very successful implementation. I’ve put in a lot of different systems. Installation and setup of Ericom Shield was super easy, even setting up the Kerberos authentication. Integration with our security stack was smooth. The management interface is great and easy to learn. And the documentation on Ericom’s website is excellent. Support was wonderful too. Whenever I needed more help they always had the answers.”</span><br /><span style=\"font-weight: bold;\"><br />RESULTS</span><br />\r\nIn the words of Cole Clarke, <span style=\"font-style: italic;\">“Ericom Shield does what it’s supposed to do. I really have no complaints about it at all. It’s doing just what I need it to do.”</span>","alias":"ericom-shield-for-euccu","roi":0,"seo":{"title":"Ericom Shield for EUCCU","keywords":"","description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nEastern Utah Community Credit Union is a member-driven financial institution that is committed to providing low-cost banking, loan, mortgage and credit card services, online and from four local branches, to m","og:title":"Ericom Shield for EUCCU","og:description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nEastern Utah Community Credit Union is a member-driven financial institution that is committed to providing low-cost banking, loan, mortgage and credit card services, online and from four local branches, to m"},"deal_info":"","user":{"id":8918,"title":"Eastern Utah Community Credit Union (EUCCU)","logoURL":"https://old.roi4cio.com/uploads/roi/company/EUCCU.jpg","alias":"eastern-utah-community-credit-union-euccu","address":"","roles":[],"description":" Eastern 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","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":76,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden supplier","keywords":"","description":" Supplier Information is confidential ","og:title":"Hidden supplier","og:description":" Supplier Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg"},"eventUrl":""},"vendors":[{"id":5447,"title":"Ericom Software","logoURL":"https://old.roi4cio.com/uploads/roi/company/ericom.png","alias":"ericom-software","address":"","roles":[],"description":" Ericom offers solutions that secure browsing, and optimize desktop and application delivery to any device, anywhere.\r\n Ericom enterprise-grade remote browser isolation, secure remote access, and cloud enablement solutions provide a superior work experience and optimize enterprise productivity at tens of thousands of organizations of all sizes, with over ten million users. \r\nEricom has offices in the United States, United Kingdom and EMEA and an extensive network of distributors and partners throughout North America, Europe, APAC, and Africa.<br />Source: https://www.linkedin.com/company/ericom-software/about/","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.ericom.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ericom Software","keywords":"","description":" Ericom offers solutions that secure browsing, and optimize desktop and application delivery to any device, anywhere.\r\n Ericom enterprise-grade remote browser isolation, secure remote access, and cloud enablement solutions provide a superior work experience an","og:title":"Ericom Software","og:description":" Ericom offers solutions that secure browsing, and optimize desktop and application delivery to any device, anywhere.\r\n Ericom enterprise-grade remote browser isolation, secure remote access, and cloud enablement solutions provide a superior work experience an","og:image":"https://old.roi4cio.com/uploads/roi/company/ericom.png"},"eventUrl":""}],"products":[{"id":6250,"logo":false,"scheme":false,"title":"Ericom Shield Remote Browser Isolation (RBI)","vendorVerified":0,"rating":"1.80","implementationsCount":3,"suppliersCount":0,"alias":"ericom-shield-remote-browser-isolation-rbi","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credential theft-sites are removed before they can be categorized as malicious – but not before phishing emails lure users in.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Shield your business from web-borne dangers</span></span>\r\nEricom Shield Remote Browser Isolation empowers users to securely and efficiently access the essential web-based tools of every modern business – websites and email -- without the risk of malware attacks or credential theft and without investment in costly infrastructure.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Secure Browsing</span></span>\r\nEricom Shield renders websites in remote, isolated containers located in the DMZ or cloud, and delivers only a safe interactive media stream to end-users, on their standard browser. No active content ever reaches the endpoint. Users enjoy secure, seamless, hassle-free access to the sites that they need.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Phishing Protection</span></span>\r\nWhen it comes to phishing attacks, user training just isn’t enough. Ericom Shield executes email-embedded URLs away from endpoints, in remote virtual browsers in the cloud or DMZ, so no malware can reach endpoints. For extra protection from credential theft, the clean media streams can be sent to endpoints in read-only mode, preventing users from entering sensitive data such as user IDs and passwords.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Document-borne Malware Protection</span></span>\r\nLet users download the files they need from websites and emails, without fear of embedded malware. Ericom Shield content sanitization capabilities disarm embedded threats then reconstruct and deliver safe files, with native functionality intact.\r\n<span style=\"font-weight: bold;\">Benefits Ericom Shield Remote Browser Isolation</span>\r\n<ul><li>Websites are rendered in isolated containers in the cloud or DMZ, so no active content ever reaches endpoints</li><li>Proxy-based access – easily integrates with all secure web gateways</li><li>URL redirection to virtual browsers in the cloud or DMZ</li><li>Zero installation on the endpoint</li><li>Works with any endpoint browser, device and OS</li><li>Embedded URL filtering</li><li>Category-based policy management</li><li>Comprehensive activity reporting and logging</li><li>Highly-available distributed cloud platform delivers 99.999% uptime</li></ul>\r\n<span style=\"font-weight: bold;\">Ericom Shield Remote Browser Isolation Improves Security While Reducing Cost and Complexity</span>\r\n<ul><li>Neutralizes the most prevalent cyber attack vectors -- browsing &amp; email</li><li>Keeps employees productive by providing a secure, cost-effective native browsing experience</li><li>Protects users from sophisticated social engineering, credential theft and phishing attacks</li><li>Air-gaps browser-executable code, email links and downloads away from endpoints</li><li>Opens each tab in a unique, disposable container to eliminate cross-site scripting attacks</li><li>Simplifies IT operations by minimizing false positives and helpdesk calls</li><li>Works with all browsers, devices and operating systems</li><li>Flexibly scales as organizations need to add isolation to cover incremental users</li></ul>","shortDescription":"Ericom Shield Remote Browser Isolation: Zero Trust protection from web-borne malware and credential theft","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ericom Shield Remote Browser Isolation (RBI)","keywords":"","description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti","og:title":"Ericom Shield Remote Browser Isolation (RBI)","og:description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti"},"eventUrl":"","translationId":6251,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":336,"title":"Risk or Leaks of confidential information"},{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":356,"title":"High costs of routine operations"},{"id":378,"title":"Low employee productivity"},{"id":384,"title":"Risk of attacks by hackers"},{"id":385,"title":"Risk of data loss or damage"}]}},"categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ericom.com/SuccessStories/story_eastern_utah_credit_union.asp","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1243,"title":"Ericom Shield for Osaki Computer Engineering (OCE)","description":"<span style=\"font-weight: bold;\">INTERNET SEPARATION THAT ALLOWS INTERNET USE</span>\r\nInternet separation is an extremely effective cybersecurity measure that is used widely in Japan. However, many internet separation solutions can substantially limit user productivity by restricting access to critical web-based applications and resources.<br />\r\nSince 2016, OCE has helped many local governments separate their internal networks from the internet to improve municipal information system security. Following Japan’s Ministry of Education, Culture, Sports, Science, and Technology issuance of education information security policy guidelines, Boards of Education have begun seeking internet separation solutions. More recently, interest has grown among other government organizations and contractors that do business with local governments.<br />\r\nHealthcare organizations, which have always separated medical service systems from the internet, are now embracing the concept of secure browsing as well in order to beef up their cybersecurity strategy. Demand for secure browsing is also growing from companies that handle large amounts of personal information as part of routine business operations.<br />\r\nIn response to growing demand, OCE sought a solution that would allow them to isolate client networks from web-borne threats, while still enabling end users to leverage the internet-based applications and services they need in order to do their jobs.<br />\r\n<span style=\"font-style: italic;\">“Internet separation is an extremely effective way to block cyberattacks, as it eliminates a major attack vector that could otherwise be used to breach the organization’s network. As such, it seems clear that internet separation will continue to expand to additional industries,”</span> explained Kurayoshi Nakao, Chief of Data Center Promotion Section at OCE. <span style=\"font-style: italic;\">“We needed a solution that would allow us to deliver a secure browsing service that could flexibly address each client’s unique needs and environment.”<br /></span><br /><span style=\"font-weight: bold;\">THE SOLUTION: CLOUD-HOSTED SECURE BROWSING POWERED BY ERICOM SHIELD</span><br />\r\nOCE evaluated several internet separation offerings, including VDI- and RDS-based solutions, but found that none offered the performance, features and ease of use they were looking for. After careful research, OCE selected Ericom Shield as the core element of their cloud-hosted secure browsing service.<span style=\"font-style: italic;\"></span>\r\n<span style=\"font-style: italic;\">“All of the other products we looked at lacked a decisive advantage, but when I found Ericom Shield I thought, ‘This is just what I’ve been looking for!’,”</span> commented Takurou Yashima of OCE’s Data Center Management Department.<br />\r\nYashima cited the following advantages of Ericom Shield:\r\n<ul><li>Absolutely no web page source code is executed on the endpoint, eliminating the threat of malware infection. Instead, only a safe media stream is delivered to client PCs. This point is both extremely simple and extremely important, and our customers grasp the benefit immediately.</li></ul>\r\n<ul><li>Through fully integrated content disarm and reconstruction (CDR) functionality, files can be scanned and thoroughly cleansed prior to download without changing the file format, ensuring all essential functionality remains intact.</li></ul>\r\n<ul><li>No endpoint installation is required, making deployment fast and easy. New clients can simply redirect web traffic from their onpremise proxy server to one of the OCE Desktop as a Service’ global addresses, open a port for Ericom Shield to connect through their firewall, and install a dedicated certificate to enable SSL communication with the endpoint. That’s it!</li></ul>\r\n<span style=\"font-style: italic;\">“I find that many cloudbased services adopt a default stance of ‘can’t’ or ‘don’t’ toward things that fall outside of the service’s parameters. OCE, on the other hand, endeavors to offer comprehensive service that is tailored to each client’s unique needs and environment,”</span> said Mr. Nakao. <span style=\"font-style: italic;\">“We’ve applied that same approach when offering Ericom Shield as a cloud-hosted service to our clients and the feedback so far has been phenomenal. Customers say it was easy to choose our service because our product offers better performance and features compared to other services.”</span><br /><br />\r\n<span style=\"font-weight: bold;\">RESULTS</span><br />\r\nOCE is the first Japanese company to deliver Ericom Shield as a service, which they refer to as their Secure Browsing Service. The superior performance and features of Ericom Shield, the simplicity of implementing the cloud-hosted service, and OCE’s customer-centric approach have all contributed to differentiate OCE from the competition, helping them gain customers’ trust and win new business.","alias":"ericom-shield-for-oce","roi":0,"seo":{"title":"Ericom Shield for Osaki Computer Engineering (OCE)","keywords":"","description":"<span style=\"font-weight: bold;\">INTERNET SEPARATION THAT ALLOWS INTERNET USE</span>\r\nInternet separation is an extremely effective cybersecurity measure that is used widely in Japan. However, many internet separation solutions can substantially limit user pro","og:title":"Ericom Shield for Osaki Computer Engineering (OCE)","og:description":"<span style=\"font-weight: bold;\">INTERNET SEPARATION THAT ALLOWS INTERNET USE</span>\r\nInternet separation is an extremely effective cybersecurity measure that is used widely in Japan. However, many internet separation solutions can substantially limit user pro"},"deal_info":"","user":{"id":8919,"title":"Osaki Computer Engineering Co., Ltd. (OCE)","logoURL":"https://old.roi4cio.com/uploads/roi/company/OCE_logo.png","alias":"osaki-computer-engineering-co-ltd-oce","address":"1 Chome-11-2 Osaki, Shinagawa-ku, Tokyo-to","roles":[],"description":" Established in 1954 as a distributor of telecommunications equipment, OCE got its start in the computer business in 1968 by becoming a Fujitsu dealer. The company has since expanded to offer a wide range of IT solutions including hardware, network infrastructure, technology outsourcing, and data center services. 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Detection-based solutions are powerless against unknown or zero-day threats. Credential theft-sites are removed before they can be categorized as malicious – but not before phishing emails lure users in.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Shield your business from web-borne dangers</span></span>\r\nEricom Shield Remote Browser Isolation empowers users to securely and efficiently access the essential web-based tools of every modern business – websites and email -- without the risk of malware attacks or credential theft and without investment in costly infrastructure.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Secure Browsing</span></span>\r\nEricom Shield renders websites in remote, isolated containers located in the DMZ or cloud, and delivers only a safe interactive media stream to end-users, on their standard browser. No active content ever reaches the endpoint. Users enjoy secure, seamless, hassle-free access to the sites that they need.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Phishing Protection</span></span>\r\nWhen it comes to phishing attacks, user training just isn’t enough. Ericom Shield executes email-embedded URLs away from endpoints, in remote virtual browsers in the cloud or DMZ, so no malware can reach endpoints. For extra protection from credential theft, the clean media streams can be sent to endpoints in read-only mode, preventing users from entering sensitive data such as user IDs and passwords.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Document-borne Malware Protection</span></span>\r\nLet users download the files they need from websites and emails, without fear of embedded malware. Ericom Shield content sanitization capabilities disarm embedded threats then reconstruct and deliver safe files, with native functionality intact.\r\n<span style=\"font-weight: bold;\">Benefits Ericom Shield Remote Browser Isolation</span>\r\n<ul><li>Websites are rendered in isolated containers in the cloud or DMZ, so no active content ever reaches endpoints</li><li>Proxy-based access – easily integrates with all secure web gateways</li><li>URL redirection to virtual browsers in the cloud or DMZ</li><li>Zero installation on the endpoint</li><li>Works with any endpoint browser, device and OS</li><li>Embedded URL filtering</li><li>Category-based policy management</li><li>Comprehensive activity reporting and logging</li><li>Highly-available distributed cloud platform delivers 99.999% uptime</li></ul>\r\n<span style=\"font-weight: bold;\">Ericom Shield Remote Browser Isolation Improves Security While Reducing Cost and Complexity</span>\r\n<ul><li>Neutralizes the most prevalent cyber attack vectors -- browsing &amp; email</li><li>Keeps employees productive by providing a secure, cost-effective native browsing experience</li><li>Protects users from sophisticated social engineering, credential theft and phishing attacks</li><li>Air-gaps browser-executable code, email links and downloads away from endpoints</li><li>Opens each tab in a unique, disposable container to eliminate cross-site scripting attacks</li><li>Simplifies IT operations by minimizing false positives and helpdesk calls</li><li>Works with all browsers, devices and operating systems</li><li>Flexibly scales as organizations need to add isolation to cover incremental users</li></ul>","shortDescription":"Ericom Shield Remote Browser Isolation: Zero Trust protection from web-borne malware and credential theft","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ericom Shield Remote Browser Isolation (RBI)","keywords":"","description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti","og:title":"Ericom Shield Remote Browser Isolation (RBI)","og:description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti"},"eventUrl":"","translationId":6251,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":107,"title":"Japan","name":"JPN"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":340,"title":"Low quality of customer service"},{"id":342,"title":"Total high cost of ownership of IT infrastructure (TCO)"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":374,"title":"IT infrastructure downtimes"},{"id":378,"title":"Low employee productivity"},{"id":385,"title":"Risk of data loss or damage"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ericom.com/articles/OCE-Cloud-based-Secure-Browsing-Case-Study.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1239,"title":"Ericom Shield Remote Browser Isolation (RBI) for ALYN","description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nALYN Hospital is one of the world’s leading facilities for active and intensive rehabilitation of children with physical, respiratory and developmental disabilities. The hospital provides inpatient and outpatient rehabilitation services through a wide range of multidisciplinary clinics and support programs. As a highly specialized tertiary care center, ALYN treats children from a wide geographic area.<br /><br />\r\n<span style=\"font-weight: bold;\">TECHNOLOGY IN THE SERVICE OF REHABILITATION</span><br />\r\nALYN’s medical teams and therapists are experts at leveraging technology to maximize patients’ capabilities, social integration and overall well-being. In keeping with this collaborative, technology-forward approach, all medical records are digital; medical staff and therapists use web-based resources extensively; patient teams collaborate with primary medical teams, families and teachers in remote locations via web technologies; and centralized systems enable staff to access patient data from any device or location.<br />\r\n<span style=\"font-style: italic;\">“ALYN professionals closely coordinate at every step with patients’ primary physicians and therapists, so sharing patient data with third parties is essential,”</span> explained Dr. Maurit Beeri, Director General of ALYN. <span style=\"font-style: italic;\">“Our physiotherapists, occupational therapists, speech therapists, psychologists, social workers, nurses and doctors use the Web constantly, for research, to access resources for patients, and to update patients’ families, teachers and local medical teams.”</span><br />\r\nALYN’s small, but highly skilled and dedicated IT team is completing deployment of an entirely new hospital system that integrates highly advanced web infrastructure – cluster and data duplication, disaster recovery, application firewalls, NAC protection, endpoint protection and malware detection, WAF, and email traffic protection and sanitization.<br /><br />\r\n<span style=\"font-weight: bold;\">SECURITY FIRST</span><br />\r\nTechnology contributes immeasurably to patient care, but also places ALYN at risk of cyberattacks – risk that Uri Inbar, Director of IT, is adamant to guard against: <span style=\"font-style: italic;\">“ALYN Hospital has zero tolerance for malicious attacks that can cripple hospital systems, threaten patient wellbeing, and expose private information. It’s crucial for us to have all relevant protective layers against cyberattacks and other disasters, well beyond those required for our ISO certification.”</span><br />\r\nWary of the unending cat-and-mouse games between hackers and “patchers,” which too often allow room for zero-day threats and malware to sneak in under the radar, ALYN’s IT department initially blacklisted large swathes of the Web, and set up isolated workstations which could be used to access Web-based content received from remote colleagues.<br /><br />\r\n<span style=\"font-weight: bold;\">THE CONVENIENCE CONUNDRUM</span><br />\r\nALYN doctors, nurses and therapists literally wear running shoes to get through their days. With a patient population of children who are seriously ill or disabled, caregivers have no time – and less patience -- to struggle with inconvenient security barriers.<br />\r\n<span style=\"font-style: italic;\">“We need a solution that works seamlessly for every member of our staff, on every device and every operating system they might use, from wherever they are, with absolutely no hassle,”</span> explained Inbar.<br />\r\nALYN needed a secure browsing solution that would protect against browser-borne threats, while providing a completely natural, high quality Internet browsing experience.<br /><br />\r\n<span style=\"font-weight: bold;\">THE SOLUTION</span><br />\r\n<span style=\"font-style: italic;\">“Web isolation and file sanitization were the final missing pieces of our defense-in-depth puzzle,”</span> stated Inbar. <span style=\"font-style: italic;\">“We were searching for a solution that would integrate smoothly and seamlessly with existing ALYN security solutions, support group-based policy definition for users and domains, and be centrally managed.<br />Ericom Shield ticked all those boxes, and is preintegrated with Votiro file sanitization.”</span><br />\r\nBased on a detectionless, patch-free approach to secure browsing, Ericom Shield brings a powerful layer of protection to ALYN’s existing cybersecurity portfolio. It dramatically reduces the risk of malware infiltrating ALYN endpoints and network via browser-executable code that can slip past defensive cybersecurity solutions.<br />The solution is transparent to ALYN users, who use the Internet as usual, on any device and browser they choose, in every treatment room, with almost no degradation in performance.<br />\r\nWhile users experience websites naturally, on their device browsers, each browsing sessions is actually executed on a remote virtual browser that is isolated in a disposable container, located in a remote “safe zone” of the ALYN network DMZ. Far from the endpoint device, the session is rendered in real time and streamed to the user’s local browser. A new container is allocated for every remote browsing session and tab, and discarded once that session or tab is closed to prevent accidental leakage.<br />\r\nBrowser-executable code, including malware, never reaches the endpoint, yet the user browsing experience is completely secure and totally seamless. In addition, ALYN’s IT staff have consistent, centrally managed control over file download and upload permissions based on Active Directory users and groups, while ensuring that downloaded files are automatically cleansed before use.<br />\r\nEase of use is important not only for the medical staff: With over 200 fixed stations and 50 mobile devices – many of which reside in the 380 users’ pockets -- IT administrators needed a centrally managed solution that would be quick to set up and easy to manage. Ericom Shield requires no endpoint installation and is compatible with all devices and operating systems.<br />\r\nWithin less than two hours, Ericom Shield was fully integrated with ALYN’s existing security frameworks, including anti-virus solution, endpoint security, firewall, URL filtering and file sanitization solutions. As a centrally managed, client-based solution, Ericom Shield inherited existing ALYN organizational policies and Active Directory settings, and no installation was needed on user devices, enabling full testing and roll-out to be completed in weeks.<br /><br />\r\n<span style=\"font-weight: bold;\">THE IMPACT</span><br />\r\n<span style=\"font-style: italic;\">“Ericom Shield is crucial for our work at ALYN,”</span> said Dr. Maurit Beeri, Director General of ALYN. <span style=\"font-style: italic;\">“The ability to access any site from any computer or tablet, and download any file without putting our network at risk, increases staff productivity and allows us to provide the best care for our patients.”</span><br />\r\n<span style=\"font-style: italic;\">“With Ericom Shield, we feel much more confident with users accessing the black pit that the web is today, since we know that every bit of code is executed only remote from our endpoint is executed only remote from our endpoint and networks, and cleared even from there within minutes,”</span> said Uri Inbar.<br /><br />\r\n<span style=\"font-weight: bold;\">CONCLUSION</span><br />\r\nAs a premier rehabilitation hospital for children, ALYN depends on the most advanced technology to maximize the potential and well-being of the kids in their care. Ericom is proud to provide equally cutting-edge technology to enable the professionals who do this outstanding work to securely and easily leverage the digital resources they need to get the job done.","alias":"Ericom Shield Remote Browser Isolation (RBI) for ALYN","roi":0,"seo":{"title":"Ericom Shield Remote Browser Isolation (RBI) for ALYN","keywords":"","description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nALYN Hospital is one of the world’s leading facilities for active and intensive rehabilitation of children with physical, respiratory and developmental disabilities. The hospital provides inpatient and outpat","og:title":"Ericom Shield Remote Browser Isolation (RBI) for ALYN","og:description":"<span style=\"font-weight: bold;\">BACKGROUND</span>\r\nALYN Hospital is one of the world’s leading facilities for active and intensive rehabilitation of children with physical, respiratory and developmental disabilities. The hospital provides inpatient and outpat"},"deal_info":"","user":{"id":5863,"title":"ALYN Hospital","logoURL":"https://old.roi4cio.com/uploads/roi/company/ALYN_Hospital.png","alias":"alyn-hospital","address":"","roles":[],"description":" ALYN Hospital / ALYN Woldenberg Family Hospital is Israel's only pediatric and adolescent rehabilitation facility. ALYN treats children with a wide range of congenital and acquired conditions, including cerebral palsy, neuromuscular diseases, spinal cord injuries, brain injuries, burns, terror and motor vehicle accident victims. We are proud of our reputation at ALYN as a leading hospital worldwide in the field of Pediatric Rehabilitation.\r\n\r\n","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":2,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.alyn.org/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"ALYN Hospital","keywords":"","description":" ALYN Hospital / ALYN Woldenberg Family Hospital is Israel's only pediatric and adolescent rehabilitation facility. 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Detection-based solutions are powerless against unknown or zero-day threats. Credential theft-sites are removed before they can be categorized as malicious – but not before phishing emails lure users in.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Shield your business from web-borne dangers</span></span>\r\nEricom Shield Remote Browser Isolation empowers users to securely and efficiently access the essential web-based tools of every modern business – websites and email -- without the risk of malware attacks or credential theft and without investment in costly infrastructure.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Secure Browsing</span></span>\r\nEricom Shield renders websites in remote, isolated containers located in the DMZ or cloud, and delivers only a safe interactive media stream to end-users, on their standard browser. No active content ever reaches the endpoint. Users enjoy secure, seamless, hassle-free access to the sites that they need.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Phishing Protection</span></span>\r\nWhen it comes to phishing attacks, user training just isn’t enough. Ericom Shield executes email-embedded URLs away from endpoints, in remote virtual browsers in the cloud or DMZ, so no malware can reach endpoints. For extra protection from credential theft, the clean media streams can be sent to endpoints in read-only mode, preventing users from entering sensitive data such as user IDs and passwords.\r\n<span style=\"font-style: italic;\"><span style=\"font-weight: bold;\">Document-borne Malware Protection</span></span>\r\nLet users download the files they need from websites and emails, without fear of embedded malware. Ericom Shield content sanitization capabilities disarm embedded threats then reconstruct and deliver safe files, with native functionality intact.\r\n<span style=\"font-weight: bold;\">Benefits Ericom Shield Remote Browser Isolation</span>\r\n<ul><li>Websites are rendered in isolated containers in the cloud or DMZ, so no active content ever reaches endpoints</li><li>Proxy-based access – easily integrates with all secure web gateways</li><li>URL redirection to virtual browsers in the cloud or DMZ</li><li>Zero installation on the endpoint</li><li>Works with any endpoint browser, device and OS</li><li>Embedded URL filtering</li><li>Category-based policy management</li><li>Comprehensive activity reporting and logging</li><li>Highly-available distributed cloud platform delivers 99.999% uptime</li></ul>\r\n<span style=\"font-weight: bold;\">Ericom Shield Remote Browser Isolation Improves Security While Reducing Cost and Complexity</span>\r\n<ul><li>Neutralizes the most prevalent cyber attack vectors -- browsing &amp; email</li><li>Keeps employees productive by providing a secure, cost-effective native browsing experience</li><li>Protects users from sophisticated social engineering, credential theft and phishing attacks</li><li>Air-gaps browser-executable code, email links and downloads away from endpoints</li><li>Opens each tab in a unique, disposable container to eliminate cross-site scripting attacks</li><li>Simplifies IT operations by minimizing false positives and helpdesk calls</li><li>Works with all browsers, devices and operating systems</li><li>Flexibly scales as organizations need to add isolation to cover incremental users</li></ul>","shortDescription":"Ericom Shield Remote Browser Isolation: Zero Trust protection from web-borne malware and credential theft","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":0,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ericom Shield Remote Browser Isolation (RBI)","keywords":"","description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti","og:title":"Ericom Shield Remote Browser Isolation (RBI)","og:description":"<span style=\"font-weight: bold;\">Endpoint attacks are on the rise</span>\r\n94% of businesses have had malware delivered by email, and 23% report malware entering via the web*. Detection-based solutions are powerless against unknown or zero-day threats. Credenti"},"eventUrl":"","translationId":6251,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":10,"title":"Ensure Compliance"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":282,"title":"Unauthorized access to corporate IT systems and data"},{"id":336,"title":"Risk or Leaks of confidential information"},{"id":340,"title":"Low quality of customer service"},{"id":348,"title":"No centralized control over IT systems"},{"id":352,"title":"Non-existent or decentralized IT incidents' management"},{"id":373,"title":"IT infrastructure does not meet business tasks"},{"id":374,"title":"IT infrastructure downtimes"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":387,"title":"Non-compliant with IT security requirements"},{"id":400,"title":"High costs"}]}},"categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":824,"title":"ATP - Advanced Threat Protection","alias":"atp-advanced-threat-protection","description":" Advanced threat protection (ATP) refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data. Advanced threat protection solutions can be available as software or as managed services. ATP solutions can differ in approaches and components, but most include some combination of endpoint agents, network devices, email gateways, malware protection systems, and a centralized management console to correlate alerts and manage defenses.\r\nThe primary benefit offered by advanced threat protection software is the ability to prevent, detect, and respond to new and sophisticated attacks that are designed to circumvent traditional security solutions such as antivirus, firewalls, and IPS/IDS. Attacks continue to become increasingly targeted, stealthy, and persistent, and ATP solutions take a proactive approach to security by identifying and eliminating advanced threats before data is compromised.\r\nAdvanced threat protection services build on this benefit by providing access to a global community of security professionals dedicated to monitoring, tracking, and sharing information about emerging and identified threats. ATP service providers typically have access to global threat information sharing networks, augmenting their own threat intelligence and analysis with information from third parties. When a new, advanced threat is detected, ATP service providers can update their defenses to ensure protection keeps up. This global community effort plays a substantial role in maintaining the security of enterprises around the world.\r\nEnterprises that implement advanced threat protection are better able to detect threats early and more quickly formulate a response to minimize damage and recover should an attack occur. A good security provider will focus on the lifecycle of an attack and manage threats in real-time. ATP providers notify the enterprise of attacks that have occurred, the severity of the attack, and the response that was initiated to stop the threat in its tracks or minimize data loss. Whether managed in-house or provided as a service, advanced threat protection solutions secure critical data and systems, no matter where the attack originates or how major the attack or potential attack is perceived.","materialsDescription":" <span style=\"font-weight: bold;\">How Advanced Threat Protection Works?</span>\r\nThere are three primary goals of advanced threat protection: early detection (detecting potential threats before they have the opportunity to access critical data or breach systems), adequate protection (the ability to defend against detected threats swiftly), and response (the ability to mitigate threats and respond to security incidents). To achieve these goals, advanced threat protection services and solutions must offer several components and functions for comprehensive ATP:\r\n<ul><li><span style=\"font-weight: bold;\">Real-time visibility</span> – Without continuous monitoring and real-time visibility, threats are often detected too late. When damage is already done, response can be tremendously costly in terms of both resource utilization and reputation damage.</li><li><span style=\"font-weight: bold;\">Context</span> – For true security effectiveness, threat alerts must contain context to allow security teams to effectively prioritize threats and organize response.</li><li><span style=\"font-weight: bold;\">Data awareness</span> – It’s impossible to determine threats truly capable of causing harm without first having a deep understanding of enterprise data, its sensitivity, value, and other factors that contribute to the formulation of an appropriate response.</li></ul>\r\nWhen a threat is detected, further analysis may be required. Security services offering ATP typically handle threat analysis, enabling enterprises to conduct business as usual while continuous monitoring, threat analysis, and response occurs behind the scenes. Threats are typically prioritized by potential damage and the classification or sensitivity of the data at risk. Advanced threat protection should address three key areas:\r\n<ul><li>Halting attacks in progress or mitigating threats before they breach systems</li><li>Disrupting activity in progress or countering actions that have already occurred as a result of a breach</li><li>Interrupting the lifecycle of the attack to ensure that the threat is unable to progress or proceed</li></ul>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-ATP.png"},{"id":852,"title":"Network security","alias":"network-security","description":" Network security consists of the policies and practices adopted to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating information that allows them access to information and programs within their authority. Network security covers a variety of computer networks, both public and private, that are used in everyday jobs; conducting transactions and communications among businesses, government agencies and individuals. Networks can be private, such as within a company, and others which might be open to public access. Network security is involved in organizations, enterprises, and other types of institutions. It does as its title explains: it secures the network, as well as protecting and overseeing operations being done. The most common and simple way of protecting a network resource is by assigning it a unique name and a corresponding password.\r\nNetwork security starts with authentication, commonly with a username and a password. Since this requires just one detail authenticating the user name — i.e., the password—this is sometimes termed one-factor authentication. With two-factor authentication, something the user 'has' is also used (e.g., a security token or 'dongle', an ATM card, or a mobile phone); and with three-factor authentication, something the user 'is' is also used (e.g., a fingerprint or retinal scan).\r\nOnce authenticated, a firewall enforces access policies such as what services are allowed to be accessed by the network users. Though effective to prevent unauthorized access, this component may fail to check potentially harmful content such as computer worms or Trojans being transmitted over the network. Anti-virus software or an intrusion prevention system (IPS) help detect and inhibit the action of such malware. An anomaly-based intrusion detection system may also monitor the network like wireshark traffic and may be logged for audit purposes and for later high-level analysis. Newer systems combining unsupervised machine learning with full network traffic analysis can detect active network attackers from malicious insiders or targeted external attackers that have compromised a user machine or account.\r\nCommunication between two hosts using a network may be encrypted to maintain privacy.\r\nHoneypots, essentially decoy network-accessible resources, may be deployed in a network as surveillance and early-warning tools, as the honeypots are not normally accessed for legitimate purposes. Techniques used by the attackers that attempt to compromise these decoy resources are studied during and after an attack to keep an eye on new exploitation techniques. Such analysis may be used to further tighten security of the actual network being protected by the honeypot. A honeypot can also direct an attacker's attention away from legitimate servers. A honeypot encourages attackers to spend their time and energy on the decoy server while distracting their attention from the data on the real server. Similar to a honeypot, a honeynet is a network set up with intentional vulnerabilities. Its purpose is also to invite attacks so that the attacker's methods can be studied and that information can be used to increase network security. A honeynet typically contains one or more honeypots.","materialsDescription":" <span style=\"font-weight: bold;\">What is Network Security?</span>\r\nNetwork security is any action an organization takes to prevent malicious use or accidental damage to the network’s private data, its users, or their devices. The goal of network security is to keep the network running and safe for all legitimate users.\r\nBecause there are so many ways that a network can be vulnerable, network security involves a broad range of practices. These include:\r\n<ul><li><span style=\"font-weight: bold;\">Deploying active devices:</span> Using software to block malicious programs from entering, or running within, the network. Blocking users from sending or receiving suspicious-looking emails. Blocking unauthorized use of the network. Also, stopping the network's users accessing websites that are known to be dangerous.</li><li><span style=\"font-weight: bold;\">Deploying passive devices:</span> For instance, using devices and software that report unauthorized intrusions into the network, or suspicious activity by authorized users.</li><li><span style=\"font-weight: bold;\">Using preventative devices:</span> Devices that help identify potential security holes, so that network staff can fix them.</li><li><span style=\"font-weight: bold;\">Ensuring users follow safe practices:</span> Even if the software and hardware are set up to be secure, the actions of users can create security holes. Network security staff is responsible for educating members of the organization about how they can stay safe from potential threats.</li></ul>\r\n<span style=\"font-weight: bold;\">Why is Network Security Important?</span>\r\nUnless it’s properly secured, any network is vulnerable to malicious use and accidental damage. Hackers, disgruntled employees, or poor security practices within the organization can leave private data exposed, including trade secrets and customers’ private details.\r\nLosing confidential research, for example, can potentially cost an organization millions of dollars by taking away competitive advantages it paid to gain. While hackers stealing customers’ details and selling them to be used in fraud, it creates negative publicity and public mistrust of the organization.\r\nThe majority of common attacks against networks are designed to gain access to information, by spying on the communications and data of users, rather than to damage the network itself.\r\nBut attackers can do more than steal data. They may be able to damage users’ devices or manipulate systems to gain physical access to facilities. This leaves the organization’s property and members at risk of harm.\r\nCompetent network security procedures keep data secure and block vulnerable systems from outside interference. This allows the network’s users to remain safe and focus on achieving the organization’s goals.\r\n<span style=\"font-weight: bold;\">Why Do I Need Formal Education to Run a Computer Network?</span>\r\nEven the initial setup of security systems can be difficult for those unfamiliar with the field. A comprehensive security system is made of many pieces, each of which needs specialized knowledge.\r\nBeyond setup, each aspect of security is constantly evolving. New technology creates new opportunities for accidental security leaks, while hackers take advantage of holes in security to do damage as soon as they find them. Whoever is in charge of the network’s security needs to be able to understand the technical news and changes as they happen, so they can implement safety strategies right away.\r\nProperly securing your network using the latest information on vulnerabilities helps minimize the risk that attacks will succeed. Security Week reported that 44% of breaches in 2014 came from exploits that were 2-4 years old.\r\nUnfortunately, many of the technical aspects of network security are beyond those who make hiring decisions. So, the best way an organization can be sure that their network security personnel are able to properly manage the threats is to hire staff with the appropriate qualifications.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Network_security.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ericom.com/articles/AlynHospital.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":885,"title":"Genesys PureConnect for UniCredit Bank","description":"Description is not ready yet","alias":"genesys-pureconnect-for-unicredit-bank","roi":0,"seo":{"title":"Genesys PureConnect for UniCredit Bank","keywords":"","description":"Description is not ready yet","og:title":"Genesys PureConnect for UniCredit Bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":330,"title":"UniCredit Bank (Ukraine)","logoURL":"https://old.roi4cio.com/uploads/roi/company/unicredit-2x.png","alias":"unicredit-bank-ukraina","address":"Юридический адрес: ул. 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The united bank stands out on the market with a wide selection of modern banking services with a traditionally high level of service in European-style branches located throughout Ukraine.\r\nA wide network of UniCredit Bank has 287 retail branches. 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Combining the best of technology and human ingenuity, Genesys builds solutions that mirror natural communication and work the way you think. Its industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. <br />In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.<br />Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.","companyTypes":[],"products":{},"vendoredProductsCount":1,"suppliedProductsCount":1,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":1,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.genesys.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Genesys (Interactive Intelligence)","keywords":"","description":" Genesys® powers 25 billion of the world’s best customer experiences each year. 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Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.\r\nThe PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. The PureConnect platform also integrates seamlessly with all of your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.\r\nProven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements. <br /><br />","shortDescription":"The Genesys PureConnect platform is an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Genesys PureConnect (formerly Interaction Center Platform)","keywords":"","description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co","og:title":"Genesys PureConnect (formerly Interaction Center Platform)","og:description":"PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.\r\nBuilt on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business co"},"eventUrl":"","translationId":4763,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":9,"title":"Support Decision Making"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":340,"title":"Low quality of customer service"},{"id":350,"title":"No monitoring of corporate IT processes"},{"id":370,"title":"No automated business processes"},{"id":388,"title":"Failure to attract new customers"},{"id":390,"title":"Low quality of customer support"},{"id":393,"title":"Complex and non-transparent business processes"}]}},"categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://it-integrator.ua/ru/project/edinaya-sistema-vzaimodeystviya-s-klientami","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":75,"title":"HP ArcSight ESM for Bank","description":"Description is not ready yet","alias":"hp-arcsight-esm-for-bank","roi":0,"seo":{"title":"HP ArcSight ESM for Bank","keywords":"","description":"Description is not ready yet","og:title":"HP ArcSight ESM for Bank","og:description":"Description is not ready yet"},"deal_info":"","user":{"id":530,"title":"First Ukrainian International Bank (FUIB)","logoURL":"https://old.roi4cio.com/uploads/roi/company/Pervyi_Ukrainskii_Mezhdunarodnyi_Bank__PUMB_.png","alias":"pervyi-ukrainskii-mezhdunarodnyi-bank-pumb","address":"","roles":[],"description":"First Ukrainian International Bank (FUIB) is a large, sustainable, privately owned bank with two-decades of operations in Ukraine’s financial market, delivering high quality banking services, consistently enhancing customer service, and attentive to customer needs. 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The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. 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The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. 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This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":34,"title":"Belarus","name":"BLR"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"}]}},"categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. 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This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"https://www.scnsoft.com/ru/press-room/pressreleases/7273_hcb-banking-security-ru","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":31,"title":"IBM Security QRadar SIEM for Design Bureau","description":"Description is not ready yet","alias":"ibm-security-qradar-siem-for-design-bureau","roi":0,"seo":{"title":"IBM Security QRadar SIEM for Design Bureau","keywords":"","description":"Description is not ready yet","og:title":"IBM Security QRadar SIEM for Design Bureau","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":177,"title":"IBM","logoURL":"https://old.roi4cio.com/uploads/roi/company/IBM_LOGO_01.png","alias":"ibm","address":"","roles":[],"description":"IBM (International Business Machines) ia an american electronic corporation, one of the world's largest manufacturers of all types of computers and software, one of the largest providers of global information networks. 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It normalizes and correlates raw data to identify security offenses, and uses an advanced Sense Analytics engine to baseline normal behavior, detect anomalies, uncover advanced threats, and remove false positives. As an option, this software incorporates IBM X-Force® Threat Intelligence which supplies a list of potentially malicious IP addresses including malware hosts, spam sources and other threats. IBM QRadar SIEM can also correlate system vulnerabilities with event and network data, helping to prioritize security incidents.\r\n\r\n<span style=\"font-weight: bold;\">IBM QRadar SIEM:</span>\r\n\r\n<ul> <li>Provides real-time visibility to the entire IT infrastructure for threat detection and prioritization.</li> <li>Reduces and prioritizes alerts to focus security analyst investigations on an actionable list of suspected, high probability incidents.</li> <li>Enables more effective threat management while producing detailed data access and user activity reports.</li> <li>Operates across on-premises and cloud environments.</li> <li>Produces detailed data access and user activity reports to help manage compliance.</li> <li>Offers multi-tenancy and a master console to help managed service providers provide security intelligence solutions in a cost-effective manner.</li> </ul>\r\n\r\n<span style=\"font-weight: bold;\">Provides real-time visibility</span>\r\n<ul> <li>Senses and detects inappropriate use of applications, insider fraud, and advanced low and slow threats that can be lost among millions of daily events.</li> <li>Collects logs and events from several sources including network assets, security devices, operating systems, applications, databases, and identity and access management products.</li> <li>Collects network flow data, including Layer 7 (application-layer) data, from switches and routers.</li> <li>Obtains information from identity and access management products and infrastructure services such as Dynamic Host Configuration Protocol (DHCP); and receives vulnerability information from network and application vulnerability scanners.</li> </ul>\r\n<span style=\"font-weight: bold;\">Reduces and prioritizes alerts</span>\r\n<ul> <li>Performs immediate event normalization and correlation for threat detection and compliance reporting.</li> <li>Reduces billions of events and flows into a handful of actionable offenses and prioritizes them according to business impact.</li> <li>Performs activity baselining and anomaly detection to identify changes in behavior associated with applications, hosts, users and areas of the network.</li> <li>Uses IBM X-Force Threat Intelligence optionally to identify activity associated with suspicious IP addresses, such as those suspected of hosting malware.</li> </ul>\r\n<span style=\"font-weight: bold;\">Enables more effective threat management</span>\r\n<ul> <li>Senses and tracks significant incidents and threats, providing links to all supporting data and context for easier investigation.</li> <li>Performs event and flow data searches in both real-time streaming mode or on a historical basis to enhance investigations.</li> <li>Enables the addition of IBM QRadar QFlow and IBM QRadar VFlow Collector appliances for deep insight and visibility into applications (such as enterprise resource management), databases, collaboration products and social media through deep packet inspection of Layer 7 network traffic.</li> <li>Detects off-hours or unusual use of an application or cloud-based service, or network activity patterns that are inconsistent with historical usage patterns.</li> <li>Performs federated searches throughout large, geographically distributed environments.</li> </ul>\r\n<span style=\"font-weight: bold;\">Delivers security intelligence in cloud environments</span>\r\n<ul> <li>Provides SoftLayer cloud installation capability.</li> <li>Collects events and flows from applications running both in the cloud and on-premises.</li> </ul>\r\n<span style=\"font-weight: bold;\">Produces detailed data access and user activity reports</span>\r\n<ul> <li>Tracks all access to customer data by username and IP address to ensure enforcement of data-privacy policies.</li> <li>Includes an intuitive reporting engine that does not require advanced database and report-writing skills.</li> <li>Provides the transparency, accountability and measurability to meet regulatory mandates and compliance reporting.</li> </ul>\r\n<span style=\"font-weight: bold;\">Offers multi-tenancy and a master console</span>\r\n<ul> <li>Allows managed service providers to cost-effectively deliver security intelligence using a single console to support multiple customers.</li> <li>Leverages either on-premises or cloud-based deployments.</li> </ul>","shortDescription":"IBM Security QRadar SIEM is a Security intelligence and Sense Analytics for protecting assets and information from advanced threats","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Security QRadar SIEM","keywords":"data, network, security, from, access, applications, activity, QRadar","description":"\r\nIBM® QRadar® SIEM consolidates log events and network flow data from thousands of devices, endpoints and applications distributed throughout a network. 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Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. 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At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. 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This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.asteros.ru/press/news/2686/","title":"Supplier's web site"}},"comments":[],"referencesCount":0},{"id":490,"title":"IBM Watson for Oncology and IBM Watson for Genomics for India’s largest specialty healthcare systems","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Apollo Hospitals Adopts IBM Watson for Oncology and IBM Watson for Genomics to Help Physicians Make Data-Driven Cancer Care Decisions</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"></span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px;\">Apollo Hospitals - India’s largest specialty healthcare systems announced that Apollo will adopt Watson for Oncology and Watson for Genomics. The two IBM cognitive computing platforms will help physicians provide patients with personalized, evidence-based cancer care. This agreement is the first-of-its kind Watson for Oncology &amp; Watson for Genomics deployment in India.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Apollo Hospitals will build on its long legacy of clinical excellence with dedicated cancer care hospitals in India by implementing Watson for Oncology and Watson for Genomics across ten of its 64 hospitals. Watson for Oncology will be available at the Apollo Chennai and Delhi hospitals from May 2018, followed by Hyderabad, Mumbai, Kolkata, Ahmedabad, Bhubaneshwar and Madurai over the next few months. Watson for Genomics will become available across the same locations in the following months. The Watson for Oncology and Watson for Genomics solutions will help oncologists at Apollo surface relevant data to bridge disparate sources of information and identify treatments that are personalized to each unique patient.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">According to a report published by the World Health Organization, India –there are an estimated 950,000 new cancer cases in India annually, accounting for more than 630,000 deaths related to cancer each year. Also, as per the Indian Council of Medical Research (ICMR), there will be close to 175,000 cancer cases likely to be reported in India by 2020, accounting for approximately 900,000 estimated number of deaths by 2020.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">As healthcare providers seek to enable data-driven, evidence-based cancer care, an explosion of medical information has created both challenges and opportunities to improve quality care. Currently, approximately 50,000 oncology research papers are published annually, (3) and by 2020 medical information is projected to double every 73 days (4), outpacing the ability of humans to keep up with the proliferation of medical knowledge.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">IBM Watson for Oncology, trained by Memorial Sloan Kettering (MSK) complements the work of oncologists, supporting them in clinical decision-making by enabling them to access evidence-based, personalized treatment options from more than 300 medical journals, more than 200 textbooks, and nearly 15 million pages of text providing insight and comprehensive details on different treatment options, including key information on drug treatment selections.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">IBM Watson for Genomics analyses massive bodies of genomic, clinical and pharmacological knowledge to help uncover potential therapeutic options to target genetic alterations in a patient’s tumour. Using this genomic analysis, Watson produces a report for physicians, which identifies genetic alterations that are actionable based on literature as well as drugs and clinical trials that target those alterations. Watson for Genomics has been tested and validated at more than 20 leading cancer institutes worldwide.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; font-style: italic;\">“Apollo Hospitals has been dedicated to providing patients with best-in-class cancer care for more than three decades now. Our collaboration with IBM is a reinforcement of our commitment to clinical excellence,” said Preetha Reddy, Vice Chairperson of the Apollo Hospitals Group. “Each person’s cancer journey is unique and hence each patient’s treatment plan must be unique too.&nbsp; IBM Watson for Oncology and Genomics will help the clinicians and oncologists at Apollo Hospitals augment their own expertise to deliver an unparalleled and personalized patient care across our hospitals.”</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Speaking on the collaboration, Lisa Rometty, General Manager of Oncology, Genomics and Life Sciences, IBM Watson Health said,<span style=\"font-style: italic;\"> “This collaboration with Apollo Hospitals reflects IBM’s ongoing commitment to partner with leading healthcare providers across the world to leverage the power of artificial intelligence to support cancer care. By using IBM Watson for Oncology and Watson for Genomics the physicians at Apollo Hospitals will be empowered with efficient, data-driven insights for improved evidence-based care to give physicians more time to focus on their patients.”</span></span>\r\n","alias":"ibm-watson-for-oncology-and-ibm-watson-for-genomics-for-indias-largest-specialty-healthcare-systems","roi":0,"seo":{"title":"IBM Watson for Oncology and IBM Watson for Genomics for India’s largest specialty healthcare systems","keywords":"Watson, Genomics, Oncology, Apollo, cancer, will, care, with","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Apollo Hospitals Adopts IBM Watson for Oncology and IBM Watson for Genomics to Help Physicians Make Data-Driven Cancer Care Decisions</span>\r\n<span style=\"color: rgb(0, 0, 0","og:title":"IBM Watson for Oncology and IBM Watson for Genomics for India’s largest specialty healthcare systems","og:description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Apollo Hospitals Adopts IBM Watson for Oncology and IBM Watson for Genomics to Help Physicians Make Data-Driven Cancer Care Decisions</span>\r\n<span style=\"color: rgb(0, 0, 0"},"deal_info":"","user":{"id":4255,"title":"Apollo Hospitals","logoURL":"https://old.roi4cio.com/uploads/roi/company/Apollo_Hospitals.jpg","alias":"apollo-hospitals","address":"","roles":[],"description":"Apollo Hospitals Enterprise Limited is an Indian hospital chain based in Chennai, India. 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For this reason, physicians often seek opinions from other experts to either corroborate a treatment plan or consider a new approach based on the supporting evidence -- potentially boosting confidence in their treatment decisions.\r\nRecent studies continue to demonstrate that Watson for Oncology “agrees” with physicians around the world in the vast majority of cases – so experts can focus on what they do best— deliver care.\r\nFeatures\r\nBring personalized, evidence-supported cancer care plans to your patients\r\nThe amount of information available to inform cancer care decisions is growing exponentially. Yet the time needed to consume this information—locating insights specific to each patient’s unique needs to potentially improve treatment outcomes—is more limited than ever.\r\nWatson for Oncology helps physicians quickly identify key information in a patient’s medical record, surface relevant evidence and explore treatment options.\r\n<ul><li>Consume. Consume and keep pace with the growing body of medical literature, guidelines, trials, articles, and patient data</li><li>Understand. Understand the longitudinal medical record and applying natural language processing and advanced cognitive algorithms to each unique patient case.</li><li>Generate. Generate a list of potential treatment options ranked by applicability—recommended, for consideration, and not recommended.</li><li>Review. 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When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1579,"logo":false,"scheme":false,"title":"IBM Watson for Genomics","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"alias":"ibm-watson-for-genomics","companyTypes":[],"description":"Each person’s cancer is unique. The treatment journey should be too.\r\nCancer has a devastating impact on those living with the disease and their loved ones, and oncologists face major challenges as they work to deliver effective care tailored to each patient. On average, 75% of cancer patients will not respond to a particular drug in a class of agents. It’s no wonder that oncologists are increasingly looking to genomics insights to identify more precise and potentially effective therapies.\r\n<span style=\"font-weight: bold;\">Product Key Features</span>\r\n<span style=\"font-weight: bold; font-style: italic;\">Information to empower clinicians to tailor personalized treatment plans</span>\r\nA ‘Software as a Service’ offering for oncologists, which provides peer-reviewed, molecular evidence to help oncologists create personalized treatment strategies for their patients based on results from genetic testing of tumor tissue. Watson for Genomics analyzes and categorizes genetic alterations that are related to cancer progression and provides a list of potential therapeutic options that target each alteration. The interpretation is done within minutes, and a comprehensive report is generated. The summary page of the report lists all the critical genetic alterations that were identified in the analysis and associates each with therapeutic options, including FDA approved drugs and clinical trials. Levels of evidence, extracted from relevant literature or NCCN compendia, are provided to show the strength of the evidence.\r\n<span style=\"font-weight: bold; font-style: italic;\">Cognitive system uses information from vast medical literature and data sources</span>\r\nWatson for Genomics presents findings with evidence via hyperlinks to sources for easy drill down. The drug report section provides details of identified drugs with overview, rationale for the association and level of evidence, as well as recruiting clinical trials.\r\n<span style=\"font-weight: bold; font-style: italic;\">Comprehensive gene interpretation supporting all cancer types and all gene panel sizes</span>\r\nThe molecular profile interpretation provides in depth detail of the known genetic alterations found in the tumor sample. For each mutation, molecular and scientific evidence explaining the pathologic relevance of the alteration is provided. The diagram offers easy viewing of mutations with chromosomal location.","shortDescription":"IBM Watson for Genomics helps doctors give patients new hope.\r\nNow clinicians across the U.S. can provide precision medicine to cancer patients.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":12,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Watson for Genomics","keywords":"","description":"Each person’s cancer is unique. The treatment journey should be too.\r\nCancer has a devastating impact on those living with the disease and their loved ones, and oncologists face major challenges as they work to deliver effective care tailored to each patient. ","og:title":"IBM Watson for Genomics","og:description":"Each person’s cancer is unique. The treatment journey should be too.\r\nCancer has a devastating impact on those living with the disease and their loved ones, and oncologists face major challenges as they work to deliver effective care tailored to each patient. "},"eventUrl":"","translationId":1580,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"},{"id":69,"title":"Business Analytics","alias":"business-analytics","description":"Business Analytics is “the study of data through statistical and operations analysis, the formation of predictive models, application of optimization techniques, and the communication of these results to customers, business partners, and college executives.” Business Analytics requires quantitative methods and evidence-based data for business modeling and decision making; as such, Business Analytics requires the use of Big Data.\r\nSAS describes Big Data as “a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis.” What’s important to keep in mind about Big Data is that the amount of data is not as important to an organization as the analytics that accompany it. When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. 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When companies analyze Big Data, they are using Business Analytics to get the insights required for making better business decisions and strategic moves.\r\nCompanies use Business Analytics (BA) to make data-driven decisions. The insight gained by BA enables these companies to automate and optimize their business processes. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage because they are able to use the insights to:\r\n<ul><li>Conduct data mining (explore data to find new patterns and relationships)</li><li>Complete statistical analysis and quantitative analysis to explain why certain results occur</li><li>Test previous decisions using A/B testing and multivariate testing</li><li>Make use of predictive modeling and predictive analytics to forecast future results</li></ul>\r\nBusiness Analytics also provides support for companies in the process of making proactive tactical decisions, and BA makes it possible for those companies to automate decision making in order to support real-time responses.","materialsDescription":"<span style=\"font-weight: bold; \">What does Business Analytics (BA) mean?</span>\r\nBusiness analytics (BA) refers to all the methods and techniques that are used by an organization to measure performance. Business analytics are made up of statistical methods that can be applied to a specific project, process or product. Business analytics can also be used to evaluate an entire company. Business analytics are performed in order to identify weaknesses in existing processes and highlight meaningful data that will help an organization prepare for future growth and challenges.\r\nThe need for good business analytics has spurred the creation of business analytics software and enterprise platforms that mine an organization’s data in order to automate some of these measures and pick out meaningful insights.\r\nAlthough the term has become a bit of a buzzword, business analytics are a vital part of any business. Business analytics make up a large portion of decision support systems, continuous improvement programs and many of the other techniques used to keep a business competitive. Consequently, accurate business analytics like efficiency measures and capacity utilization rates are the first step to properly implementing these techniques.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/Business_Analytics.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://newsroom.ibm.com/2018-05-22-Apollo-Hospitals-Adopts-IBM-Watson-for-Oncology-and-IBM-Watson-for-Genomics-to-Help-Physicians-Make-Data-Driven-Cancer-Care-Decisions","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":1218,"title":"Ivanti Service Manager for Total Wine & More","description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those requests were often missing vital information or languished in the wrong queue. Getting meaningful reporting meant Total Wine managers had to export data and manipulate it in Excel. Morale of service desk analysts was low.<br />\r\nAs the new IT service desk manager for Total Wine, Candice Jackson’s top priority was to improve the service desk platform that supported IT, accounting, and human resource processes for 2,000 employees. Total Wine set its sights on an IT service management (ITSM) solution that would improve support efficiency and effectiveness, and provide useful metrics. Having a self-service functionality was part of the blend of requirements, so stores could be notified immediately of any IT outages, including the business-critical point-of-sale system.<br />\r\nJackson worked closely with managers in Total Wine’s stores and line-of-business managers to identify the pain points, and then led vetting of solutions from Ivanti, Microsoft, ServiceNow, and EasyVista. Jackson liked Ivanti’s Hybrid IT strategy, which freed Total Wine to deploy in the cloud or on-premises. Ultimately, Total Wine selected Ivanti Service Manager for easy scalability to support the company’s rapid growth and the ability to integrate smoothly with its other business applications.<br />\r\nTotal Wine chose to implement Ivanti Service Manager in the cloud for the easy deployment and hassle-free maintenance.<span style=\"font-style: italic;\"> “Based on our experience with upgrading our previous help desk solution, our IT team chose a hosted solution. We can depend on Ivanti to upgrade the system. We don’t need to buy another server or maintain the software,”</span> says Jackson.<br />\r\nTotal Wine uses Ivanti Service Manager with Incident, Problem, Change, Knowledge, and Service Request modules. Employees at headquarters or in any store can easily request a service or change, plan for appropriate remediation measures, approve and authorize the request automatically, implement the change, and audit the successful completion of the change.<br />\r\n<span style=\"font-weight: bold;\">Ready to Consume</span><br />\r\n<span style=\"font-style: italic;\">“We really liked that we could use Ivanti Service Manager out of the box,” says Jackson. “We are implementing ITIL processes, and Ivanti provided a good framework to start. We didn’t need to tweak the workflow if we didn’t want to. The incident and service-request templates were ready to use immediately.”</span><br />\r\nThe return was immediate. <span style=\"font-style: italic;\">“We replaced our previous help desk system in less than 60 days,” </span>says Jackson.<br />\r\nTotal Wine’s retail, IT, and accounting teams use Ivanti Service Manager daily, and user reaction has been universally positive. With Ivanti’s Self-Service portal, employees can submit new requests, report incidents, and track the progress of their tickets with ease. In the first quarter of using Self-Service, the service desk staff fielded 300 fewer calls.<br /><span style=\"font-style: italic;\">“Our users love the new Ivanti system,”</span> says Jackson.<span style=\"font-style: italic;\"></span>\r\n<span style=\"font-style: italic;\">“Managers love having the information they need in easy-touse dashboards and reports. Our retail employees can easily see if there is an outage with a key system, such as point-of-sale, and what they should use as a workaround.”</span><br />Morale on the service desk has improved, as staff was trained on service desk and ITIL best practices and earned certifications on key business technologies.<br />The addition of Ivanti Service Manager’s workflow has helped Total Wine refine its business processes for IT, human resources, and accounting. Service desk staff members are now viewed not only as experts in resolving IT issues, but also as experts in the technology needs of the business.<br />\r\nWith the previous help desk product, creating tickets was so time-consuming and error-prone that there was a backlog of 500 open tickets. Ivanti Service Manager has eliminated that inefficiency.<br />\r\nThe solution’s drag-and-drop workflow designer makes it easy to create and modify service workflows. Under the old system, all accounting tickets had to be routed and handled the same way, resulting in service delays. <span style=\"font-style: italic;\">“We worked with the accounting department to create templates that would be routed to three different groups,”</span> says Jackson. <span style=\"font-style: italic;\">“With the Ivanti templates, we cut down on mis-assigned tickets by 90 percent.”</span><br />\r\nAutomating workflow with Ivanti Service Manager in the cloud has made it easier to set up new employees, which is essential for a fast-growing retail business. In the past, managers used a paper form to request a laptop or desktop for a new hire, but the form didn’t ask whether the employee needed two monitors. <span style=\"font-style: italic;\">“The manager would inevitably call to tell us that the new hire didn’t get what they needed,”</span> says Jackson.<span style=\"font-style: italic;\"> “With Ivanti Service Manager, all of the questions for a new hire are part of the template.”</span><br />\r\n<span style=\"font-weight: bold;\">A Solution that Gets Better with Age</span><br />\r\nIvanti Service Manager has become an indispensable tool for IT and the business alike. Total Wine’s IT infrastructure and business-application development teams are using the solution to make change-and-release processes more reliable. As next steps, Jackson looks forward to turning on Ivanti Voice to improve call handling and deliver an even better customer experience.","alias":"ivanti-service-manager-for-total-wine-more","roi":0,"seo":{"title":"Ivanti Service Manager for Total Wine & More","keywords":"","description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those request","og:title":"Ivanti Service Manager for Total Wine & More","og:description":"<span style=\"font-weight: bold;\">Revitalizing the Help Desk</span>\r\nThe fast-growing wine superstore was relying on a help desk solution that had gone flat. Using the aging Altiris help desk software was cumbersome. Staff could input tickets, but those request"},"deal_info":"","user":{"id":8889,"title":"Total Wine & More","logoURL":"https://old.roi4cio.com/uploads/roi/company/Total_Wine___More.jpg","alias":"total-wine-more","address":"North Bethesda, Maryland, U.S.","roles":[],"description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Wine Enthusiast Magazine in 2004 and 2014. The company is headquartered in North Bethesda, Maryland.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://totalwine.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Total Wine & More","keywords":"","description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Win","og:title":"Total Wine & More","og:description":" Total Wine &amp; More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone. Total Wine &amp; More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Win","og:image":"https://old.roi4cio.com/uploads/roi/company/Total_Wine___More.jpg"},"eventUrl":""},"supplier":{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 under the name LAN Systems, in 1991 acquired by Intel, becoming its Intel LANDesk division. In 2002, LANDesk Software became a standalone company headquartered in Salt Lake City, Utah. In 2006 acquired by Avocent. In 2017, LANDesk and Heat Software merged and re-branded the company as Ivanti. Today over 1,700 people work here. Ivanti's customers include 78 Fortune 100 companies. IT departments use Ivanti solutions for technical support (ITSM), IT asset management (ITAM), endpoint and supply chain management.</span></span> ","companyTypes":[],"products":{},"vendoredProductsCount":18,"suppliedProductsCount":18,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":2,"b4r":0,"categories":{},"companyUrl":"https://www.ivanti.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Ivanti (LANDESK)","keywords":"LANDESK, management, mobile, solutions, users, more, devices, provider","description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""},"vendors":[{"id":3047,"title":"Ivanti (LANDESK)","logoURL":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png","alias":"ivanti-landesk","address":"","roles":[],"description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. 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It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:title":"Ivanti (LANDESK)","og:description":"<span lang=\"en\" class=\"VIiyi\"><span class=\"JLqJ4b\">Ivanti (formerly LANDesk Software) is a developer of systems, security and process management software solutions. It is one of the oldest companies providing such developments. The company was founded in 1985 ","og:image":"https://old.roi4cio.com/uploads/roi/company/ivanti-logo-01.png"},"eventUrl":""}],"products":[{"id":1176,"logo":false,"scheme":false,"title":"Ivanti Service Manager","vendorVerified":1,"rating":"1.70","implementationsCount":1,"suppliersCount":0,"alias":"ivanti-service-manager","companyTypes":[],"description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but available onpremises, this fully multi-tenant solution improves dayto-day operations and helps IT teams achieve worldclass service management capabilities for IT and for other business departments.\r\n<span style=\"font-weight: bold;\">Deliver More Strategic Value</span><br />\r\nIvanti Service Manager provides enterprise-capable, end-toend service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 13 ITIL-certified processes, Service Manager can expand and grow as your needs change and mature. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Service Manager is packaged to deploy quickly and scale up easily to adapt as your requirements grow.<br />\r\n<span style=\"font-weight: bold;\">Improve Service Quality</span><br />\r\nThe automation services of Service Manager enable service owners and business managers to adapt, design, and take control of workflows without any coding, thereby improving the quality and consistency of services. Pre-defined blocks of integration workflow integrate smoothly with external systems and data sources to pull in required information and connect to other tools for end-to-end automated processes.<br />Analysts leverage relevant information exactly when they need it to grasp situations quickly and streamline processes to resolve issues more efficiently.<br />\r\n<span style=\"font-weight: bold;\">Provide Engaging Self Service</span><br />\r\nTransform the service experience for your users with the AIpowered Hub. Your users and employees gain the innovative tool they need to help themselves quickly and easily. Your users can simply have a conversation with the Hub to obtain answers, submit requests, or ask for help. Ticket management is a snap when users can simply ask about status, make an update, or create a new ticket. The Hub is available 24x7 and fully integrated with Service Manager’s workflows to further reduce the IT team’s workload.<br />\r\nExpand self-service capabilities by offering your users the Ivanti Service Catalog for enhanced visibility and access into all service offerings for the enterprise—IT and non-IT related. All self-service requests go through individually configurable approval processes, turning requests into approved and documented orders. Easy integration into the corporate website or employee portal, along with full mobile support, means users obtain the services they need—anytime, anywhere.<br />\r\n<span style=\"font-weight: bold;\">Boost Caller Satisfaction</span><br />\r\nVoice automation empowers your IT service team to improve customer satisfaction by increasing first-call resolution rates and handling calls more effectively. Service Manager integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Reduce costs further with phone-enabled self service for resetting passwords, initiating and approving change requests, or checking service-request status.<br />\r\n<span style=\"font-weight: bold;\">Gain Real-Time Insight</span><br />\r\nMonitor service delivery, quality, and commitments with rolebased dashboards that provide the real-time information, flexibility, and tools needed to configure reports easily through a drag-and-drop interface. Several out-of-the-box dashboards and reports provide a single view of operational, financial, and productivity metrics to help you determine how well you’re meeting performance and business goals. Additional inventory and asset data dashboards enable you to make better and more informed decisions regarding the IT landscape.<br />\r\n<span style=\"font-weight: bold;\">Cloud or On-Premise, You Decide</span><br />\r\nBuilt on a multi-tenant technology platform designed for the cloud, Service Manager offers you full flexibility to deploy in the cloud, on-premise, or a hybrid combination. You can move easily from one deployment model to another without losing functionality or data. All customers receive maximum value through the solution’s ease of consolidation, configuration options, simplified deployment, automated workflow system, and socially enabled self-service access.<br />\r\n<span style=\"font-weight: bold;\">Stay Connected</span><br />\r\nYour employees aren’t always at their desks, yet they still need access to your services. With Ivanti’s ITSM Mobile App, users can employ their mobile devices to stay connected no matter where they are. Allow them to check on incidents, submit requests, or search for answers to common IT questions. Make it part of your communication strategy so your users stay in touch and productive while on the move.<br />\r\n<span style=\"font-weight: bold;\">Deliver Business Services Beyond IT</span><br />\r\nA modern service delivery experience doesn’t have to be limited to IT. All business departments must become more efficient and proactive by transforming manual processes driven currently by ad hoc emails, dated spreadsheets, or paper documents.<br />\r\nDo other departments approach you to learn how you’ve improved your service delivery? With Service Manager, your IT team is well positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.<br /><br />","shortDescription":"IVANTI SERVICE MANAGER: MODERNIZE SERVICE DELIVERY FOR IT AND BEYOND","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Ivanti Service Manager","keywords":"easy, SERVICE, rates, VOICE, abandoned, calls, AUTOMATION, transfer","description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enabl","og:title":"Ivanti Service Manager","og:description":"Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enabl"},"eventUrl":"","translationId":1177,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":260,"title":"Generate Business Reports"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":175,"title":"Aging IT infrastructure"},{"id":180,"title":"Inability to forecast execution timelines"},{"id":356,"title":"High costs of routine operations"},{"id":370,"title":"No automated business processes"},{"id":378,"title":"Low employee productivity"},{"id":382,"title":"High costs of IT personnel"},{"id":393,"title":"Complex and non-transparent business processes"},{"id":396,"title":"Low speed of report generation"},{"id":397,"title":"Insufficient risk management"},{"id":400,"title":"High costs"}]}},"categories":[{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"<span style=\"font-weight: bold; \">IT service management (ITSM)</span> is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.\r\nITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks. ITSM works across the whole lifecycle of a service, from the original strategy, through design, transition and into live operation.\r\nTo ensure sustainable quality of IT services, ITSM establishes a set of practices, or processes, constituting a service management system. There are industrial, national and international standards for IT service management solutions, setting up requirements and good practices for the management system. \r\nITSM system is based on a set of principles, such as focusing on value and continual improvement. It is not just a set of processes – it is a cultural mindset to ensure that the desired outcome for the business is achieved. \r\n<span style=\"font-weight: bold; \">ITIL (IT Infrastructure Library)</span> is a framework of best practices and recommendations for managing an organization's IT operations and services. IT service management processes, when built based on the ITIL framework, pave the way for better IT service operations management and improved business. To summarize, ITIL is a set of guidelines for effective IT service management best practices. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationships. \r\n<p class=\"align-center\"><span style=\"font-weight: bold; \">ITSM processes typically include five stages, all based on the ITIL framework:</span></p>\r\n<span style=\"font-weight: bold; \">ITSM strategy.</span> This stage forms the foundation or the framework of an organization's ITSM process building. It involves defining the services that the organization will offer, strategically planning processes, and recognizing and developing the required assets to keep processes moving. \r\n<span style=\"font-weight: bold; \">Service design.</span> This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements.\r\n<span style=\"font-weight: bold; \">Service transition.</span> Once the designs for IT services and their processes have been finalized, it's important to build them and test them out to ensure that processes flow. IT teams need to ensure that the designs don't disrupt services in any way, especially when existing IT service processes are upgraded or redesigned. This calls for change management, evaluation, and risk management. \r\n<span style=\"font-weight: bold; \">Service operation. </span>This phase involves implementing the tried and tested new or modified designs in a live environment. While in this stage, the processes have already been tested and the issues fixed, but new processes are bound to have hiccups—especially when customers start using the services. \r\n<span style=\"font-weight: bold;\">Continual service improvement (CSI).</span> Implementing IT processes successfully shouldn't be the final stage in any organization. There's always room for improvement and new development based on issues that pop up, customer needs and demands, and user feedback.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">Benefits of efficient ITSM processes</h1>\r\nIrrespective of the size of business, every organization is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.\r\nIT teams in your organization can employ various workflows and best practices in ITSM, as outlined in ITIL. Effective IT service management can have positive effects on an IT organization's overall function.\r\nHere are the 10 key benefits of ITSM:\r\n<ul><li>&nbsp;&nbsp;&nbsp; Lower costs for IT operations</li><li>&nbsp;&nbsp;&nbsp; Higher returns on IT investments</li><li>&nbsp;&nbsp;&nbsp; Minimal service outages</li><li>&nbsp;&nbsp;&nbsp; Ability to establish well-defined, repeatable, and manageable IT processes</li><li>&nbsp;&nbsp;&nbsp; Efficient analysis of IT problems to reduce repeat incidents</li><li>&nbsp;&nbsp;&nbsp; Improved efficiency of IT help desk teams</li><li>&nbsp;&nbsp;&nbsp; Well-defined roles and responsibilities</li><li>&nbsp;&nbsp;&nbsp; Clear expectations on service levels and service availability</li><li>&nbsp;&nbsp;&nbsp; Risk-free implementation of IT changes</li><li>&nbsp;&nbsp;&nbsp; Better transparency into IT processes and services</li></ul>\r\n<h1 class=\"align-center\">How to choose an ITSM tool?</h1>\r\nWith a competent IT service management goal in mind, it's important to invest in a service desk solution that caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things to keep in mind when choosing an ITSM products:\r\n<span style=\"font-weight: bold; \">Identify key processes and their dependencies. </span>Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. \r\n<span style=\"font-weight: bold; \">Consult with ITSM experts.</span> Participate in business expos, webinars, demos, etc., and educate yourself about the various options that are available in the market. Reports from expert analysts such as Gartner and Forrester are particularly useful as they include reviews of almost every solution, ranked based on multiple criteria.\r\n<span style=\"font-weight: bold; \">Choose a deployment option.</span> Every business has a different IT infrastructure model. Selecting an on-premises or software as a service (SaaS IT service management) tool depends on whether your business prefers to host its applications and data on its own servers or use a public or private cloud.\r\n<span style=\"font-weight: bold; \">Plan ahead for the future.</span> Although it's important to consider the &quot;needs&quot; primarily, you shouldn't rule out the secondary or luxury capabilities. If the ITSM tool doesn't have the potential to adapt to your needs as your organization grows, it can pull you back from progressing. Draw a clear picture of where your business is headed and choose an service ITSM that is flexible and technology-driven.\r\n<span style=\"font-weight: bold;\">Don't stop with the capabilities of the ITSM tool.</span> It might be tempting to assess an ITSM tool based on its capabilities and features but it's important to evaluate the vendor of the tool. A good IT support team, and a vendor that is endorsed for their customer-vendor relationship can take your IT services far. Check Gartner's magic quadrant and other analyst reports, along with product and support reviews to ensure that the said tool provides good customer support.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_ITSM.png"},{"id":52,"title":"SaaS - software as a service","alias":"saas-software-as-a-service","description":"<span style=\"font-weight: bold;\">Software as a service (SaaS)</span> is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as &quot;on-demand software&quot;, and was formerly referred to as &quot;software plus services&quot; by Microsoft.\r\n SaaS services is typically accessed by users using a thin client, e.g. via a web browser. SaaS software solutions has become a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), Management Information Systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), Geographic Information Systems (GIS), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies.\r\nSaaS applications are also known as <span style=\"font-weight: bold;\">Web-based software</span>, <span style=\"font-weight: bold;\">on-demand software</span> and<span style=\"font-weight: bold;\"> hosted software</span>.\r\nThe term &quot;Software as a Service&quot; (SaaS) is considered to be part of the nomenclature of cloud computing, along with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS),managed software as a service (MSaaS), mobile backend as a service (MBaaS), and information technology management as a service (ITMaaS).\r\nBecause SaaS is based on cloud computing it saves organizations from installing and running applications on their own systems. That eliminates or at least reduces the associated costs of hardware purchases and maintenance and of software and support. The initial setup cost for a SaaS application is also generally lower than it for equivalent enterprise software purchased via a site license.\r\nSometimes, the use of SaaS cloud software can also reduce the long-term costs of software licensing, though that depends on the pricing model for the individual SaaS offering and the enterprise’s usage patterns. In fact, it’s possible for SaaS to cost more than traditional software licenses. This is an area IT organizations should explore carefully.<br />SaaS also provides enterprises the flexibility inherent with cloud services: they can subscribe to a SaaS offering as needed rather than having to buy software licenses and install the software on a variety of computers. The savings can be substantial in the case of applications that require new hardware purchases to support the software.<br /><br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Who uses SaaS?</span></h1>\r\nIndustry analyst Forrester Research notes that SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions, but is poised to widen. Today it’s possible to have a data warehouse in the cloud that you can access with business intelligence software running as a service and connect to your cloud-based ERP like NetSuite or Microsoft Dynamics.The dollar savings can run into the millions. And SaaS installations are often installed and working in a fraction of the time of on-premises deployments—some can be ready in hours. \r\nSales and marketing people are likely familiar with Salesforce.com, the leading SaaS CRM software, with millions of users across more than 100,000 customers. Sales is going SaaS too, with apps available to support sales in order management, compensation, quote production and configure, price, quoting, electronic signatures, contract management and more.\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal;\">Why SaaS? Benefits of software as a service</span></h1>\r\n<ul><li><span style=\"font-weight: bold;\">Lower cost of entry</span>. With SaaS solution, you pay for what you need, without having to buy hardware to host your new applications. Instead of provisioning internal resources to install the software, the vendor provides APIs and performs much of the work to get their software working for you. The time to a working solution can drop from months in the traditional model to weeks, days or hours with the SaaS model. In some businesses, IT wants nothing to do with installing and running a sales app. In the case of funding software and its implementation, this can be a make-or-break issue for the sales and marketing budget, so the lower cost really makes the difference.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Reduced time to benefit/rapid prototyping</span>. In the SaaS model, the software application is already installed and configured. Users can provision the server for the cloud and quickly have the application ready for use. This cuts the time to benefit and allows for rapid demonstrations and prototyping. With many SaaS companies offering free trials, this means a painless proof of concept and discovery phase to prove the benefit to the organization. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Pay as you go</span>. SaaS business software gives you the benefit of predictable costs both for the subscription and to some extent, the administration. Even as you scale, you can have a clear idea of what your costs will be. This allows for much more accurate budgeting, especially as compared to the costs of internal IT to manage upgrades and address issues for an owned instance.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">The SaaS vendor is responsible for upgrades, uptime and security</span>. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.&nbsp; While some IT people worry about Software as a Service security outside of the enterprise walls, the likely truth is that the vendor has a much higher level of security than the enterprise itself would provide. Many will have redundant instances in very secure data centers in multiple geographies.&nbsp; Also, the data is being automatically backed up by the vendor, providing additional security and peace of mind. Because of the data center hosting, you’re getting the added benefit of at least some disaster recovery. Lastly, the vendor manages these issues as part of their core competencies—let them.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Integration and scalability.</span> Most SaaS apps are designed to support some amount of customization for the way you do business. SaaS vendors create APIs to allow connections not only to internal applications like ERPs or CRMs but also to other SaaS providers. One of the terrific aspects of integration is that orders written in the field can be automatically sent to the ERP. Now a salesperson in the field can check inventory through the catalog, write the order in front of the customer for approval, send it and receive confirmation, all in minutes. And as you scale with a SaaS vendor, there’s no need to invest in server capacity and software licenses. </li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold;\">Work anywhere</span>. Since the software is hosted in the cloud and accessible over the internet, users can access it via mobile devices wherever they are connected. This includes checking customer order histories prior to a sales call, as well as having access to real time data and real time order taking with the customer.</li></ul>\r\n<p class=\"align-left\">&nbsp;</p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/SaaS__1_.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.ivanti.com/resources/v/doc/case-studies/ivi-1904-total-wine","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":793,"title":"McAfee Cloud Workload Security for Large Government Contractor","description":"A large, for-profit government contractor based in the eastern corridor of Washington, D.C. provides business services to government agencies in the US and other countries. Employing more than 15,000 professionals, the organization administers programs of all sizes,&nbsp; from enormous federal programs to smaller state and local programs that directly assist a broad sector of the population.\r\n<span style=\"font-weight: bold;\">Biggest Challenge of Adopting the Cloud isn’t Technical</span>\r\nIncreasingly the organization’s clients had begun asking about the possibility of receiving cloud-based services because of lower TCO. Internally, the company also realized that it could reap significant benefits from providing services using the public cloud. Like its customers, the organization could take advantage of reduced TCO. Using the public cloud, it could also quickly ramp up or scale down the number of users—a huge benefit for a company with so many contracted projects.\r\nClearly, the cloud belonged in the government contractor’s future, so the system analyst and his colleagues set out to figure out how best to secure it. In the process, they discovered that, as he puts it:<span style=\"font-style: italic;\"> “The biggest challenge of the public cloud isn’t technical.”</span> Rather, it is overcoming the perception that the cloud can’t be secured.\r\n<span style=\"font-style: italic;\">“We have had to educate both internally and externally that we can extend our existing threat defenses beyond our physical infrastructure to the public cloud,”</span> says the system analyst. <span style=\"font-style: italic;\">“Education is ongoing, but our success thus far at securely leveraging the public cloud is converting the naysayers.”</span>\r\n<span style=\"font-weight: bold;\">Easy Deployment of Cloud Protection for AWS</span>\r\nAfter carefully researching cloud security options, the company decided to implement McAfee Cloud Workload Security before launching its first contracted project using Amazon Web Services (AWS). They already relied on the McAfee integrated security platform and a variety of McAfee solutions to secure its physical and virtual infrastructure of 35,000 endpoints (including servers).\r\nThese products are all managed using the McAfee ePO central console—as is McAfee Cloud Workload Security.<br /><span style=\"font-style: italic;\">“Adding the public cloud to our McAfee infrastructure was simple,”</span> notes the system analyst. <span style=\"font-style: italic;\">“We spun out the cloud side in less than a week. With McAfee ePO software, it was easy to implement McAfee Cloud Workload Security and set security policies for the project.”</span>\r\nAs part of the McAfee Cloud Workload Security solution, they deployed the Data Center Connector for AWS, Cloud Usage Metering, Data Protection for Cloud, Data Center Visualization, and Data Center Assessment components. With this functionality, the organization has end-to-end visibility into all cloud workloads and their underlying platforms and insights into weak security controls, unsafe firewall and encryption settings, and indicators of compromise (IoCs). In addition, the same McAfee Endpoint Security, which protects its physical and virtual endpoints, protects the company’s endpoints within the AWS cloud.\r\n<span style=\"font-weight: bold;\">Flexibility and Bandwidth to Accommodate Volatility in Server Volume</span>\r\nThe company’s first AWS-based project serves a handful of US federal government agencies with a combined total of 1,500 endpoints. As part of the project, the company created a web-based portal where authorized users from these agencies can review aspects of their program’s infrastructure, request changes, and exchange information. <span style=\"font-style: italic;\">“Portal traffic is very fluid,”</span> explains the system analyst. <span style=\"font-style: italic;\">“The number of servers can increase or contract sometimes daily; five to 20 instances come online very week. The public cloud is the perfect vehicle to handle such fluctuations in bandwidth requirements.”</span>\r\nFor this multiple-agency project, the workloads that run in the public cloud are generated by:<br />■&nbsp;&nbsp;&nbsp; SQL and Oracle databases<br />■&nbsp;&nbsp;&nbsp; Imaging software, since a huge volume of documents need to be stored digitally for years<br />■&nbsp;&nbsp;&nbsp; Agency- or contract-specific applications\r\n<span style=\"font-weight: bold;\">Small Team Able to Manage Security Across Hybrid Environment</span>\r\nFor this project, 95% of the security policies for the endpoints within the AWS public cloud are the same as for the company’s physical endpoints, but 5% are unique to the project.<span style=\"font-style: italic;\">“We run a base set of policies for every project, to meet ISO requirements and so on, but with McAfee ePO software, we can easily add or customize policies to meet the security needs of each specific contract and project,”</span>notes the system analyst.\r\nThanks to the intuitive McAfee ePO management console, the company’s information security team of five, spread across three locations, can effectively and efficiently manage a host of McAfee solutions and even some non-McAfee solutions, across a widely dispersed physical and virtual infrastructure that includes private and public cloud. <span style=\"font-style: italic;\">“As a small but dispersed team, we must have tools that work well together and enable us&nbsp; to work efficiently with one another,”</span> says the system analyst.<span style=\"font-style: italic;\">“McAfee ePO software is basically our eyes and ears across the entire environment. We use it for day-to- day management as well as to remediate threats quickly in conjunction with our McAfee SIEM.”</span>\r\n<span style=\"font-weight: bold;\">Custom Reports and Automated Responses Speed Compliance and Resolution</span>\r\nUsing McAfee ePO software, the system analyst and his colleagues have also created customized reports and automated responses as an added cloud defense measure. <span style=\"font-style: italic;\">“To us, whether the endpoint is in the public cloud or on premises, it doesn’t matter,”</span> he says.<span style=\"font-style: italic;\"> “We use McAfee ePO software the same way, to manage as well as accelerate time to compliance and resolution.”</span>\r\nFor example, in McAfee ePO software, he created an agent access report, which runs frequently. The report details which endpoint agents are not reporting back on a regular basis. If an agent doesn’t respond within a set number of minutes—the number is set in the project contract—then the information security team will automatically be notified to investigate. The team also receives automatic notifications if file integrity monitoring queries discover that certain thresholds are reached, such as a user accessing an executable file a certain number of times within a certain number of minutes.\r\n<span style=\"font-weight: bold;\">“Full Speed Ahead” for AWS Expansion</span>\r\nThe government contractor has built a hardy, multilayered defense with a McAfee integrated security infrastructure backbone that protects its widely dispersed, hybrid environment and numerous, global government customers. With the addition of McAfee Cloud Workload Security, they have extended that defense and laid the foundation for securely leveraging the public cloud even more in the future, to the benefit of both the company and its customers.<br /><span style=\"font-style: italic;\">“Now that we can extend robust security to the public cloud, it’s not a question of if we’ll put more projects in AWS, but how many,”</span>says the system analyst.<span style=\"font-style: italic;\">“It’s full speed ahead.”</span>","alias":"mcafee-cloud-workload-security-for-large-government-contractor","roi":0,"seo":{"title":"McAfee Cloud Workload Security for Large Government Contractor","keywords":"","description":"A large, for-profit government contractor based in the eastern corridor of Washington, D.C. provides business services to government agencies in the US and other countries. 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The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who resigned from the company in 1994.<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">As a leading-edge cybersecurity company, McAfee provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of fileless attacks, viruses, malware, and other online threats.</span>\r\nMcAfee is:\r\n■ 622 million total endpoints<br />■ 97 million enterprise endpoints<br />■ 525 million consumer endpoints<br />■ 69,000 enterprise customers<br />■ 7,000 employees<br />■ 189 countries<br />■ 151 Security Innovation Alliance partners<br />■ 80% of Fortune 100 firms<br />■ 75% of Fortune 500 firms<br />■ 64% of Global 2000 firms<br />■ 87% of world’s largest banks<br />■ 54% of Top 50 retailers<br />■ 1,550+ security patents worldwide ","companyTypes":[],"products":{},"vendoredProductsCount":17,"suppliedProductsCount":17,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":13,"vendorPartnersCount":0,"supplierPartnersCount":110,"b4r":0,"categories":{},"companyUrl":"https://www.mcafee.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"McAfee","keywords":"Intel, Security, company, Capital, McAfee, security, with, between","description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. 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Single agent deployment and customizable policy enforcement secure your environment quickly.\r\n\r\nGain efficiencies\r\nStreamline security and compliance workflows with automations and a personalized workspace. McAfee ePO offers an enterprise-class security management architecture that scales for organizations of all sizes, significantly reducing the number of servers to deploy.\r\n\r\nFuture-proof your security infrastructure\r\nProtect your organization from today’s—and tomorrow’s—threats. Real-time threat intelligence from McAfee Labs proactively guards your infrastructure. 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At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1732,"logo":false,"scheme":false,"title":"McAfee Endpoint Security","vendorVerified":1,"rating":"2.80","implementationsCount":5,"suppliersCount":0,"alias":"mcafee-endpoint-security","companyTypes":[],"description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit prevention, firewall, and web control communicate with each other. Machine learning State-of-the art techniques identify malicious code based on appearance and behavior. Application containment Limit the impact of suspicious files and zero-day malware by blocking behaviors and containing them before they can infect or spread in your environment. Endpoint detection and response Our integrated, automated, and adaptable endpoint detection and response (EDR) technology is easy to use and makes incident response as simple as a single click.\r\n<span style=\"font-weight: bold;\">Product features</span>\r\n<ul><li>Centralized management. The McAfee ePolicy Orchestrator management console can be deployed on premises or in the cloud. It provides greater visibility, simplifies operations, boosts IT productivity, unifies security, and reduces costs.</li><li>Advanced anti-malware protection. Our anti-malware engine is continually updated by McAfee Global Threat Intelligence and works efficiently across multiple operating systems.</li><li>Machine learning analysis. Detect zero-day threats in near real time by examining how they look and behave to halt threats designed to evade detection.</li><li>Dynamic application containment. Defend against ransomware and greyware by securing endpoints that are leveraged as entry points for attacks.</li><li>Proactive web security. Ensure safe browsing with web protection and filtering for endpoints.</li><li>Actionable threat forensics. Quickly see where infections are, why they are occurring, and the length of exposure to understand the threat and react more quickly.</li></ul>","shortDescription":"McAfee Endpoint Security is an integrated, centrally managed, advanced defenses","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Endpoint Security","keywords":"","description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit","og:title":"McAfee Endpoint Security","og:description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit"},"eventUrl":"","translationId":1733,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":3410,"logo":false,"scheme":false,"title":"McAfee Cloud Workload Security","vendorVerified":1,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"mcafee-cloud-workload-security","companyTypes":[],"description":"&nbsp;McAfee® Cloud Workload Security (McAfee® CWS) automates the discovery and defense of elastic workloads and containers to eliminate blind spots, deliver advanced threat defense, and simplify multicloud management. McAfee provides protection that makes it possible for a single, automated policy to effectively secure your workloads as they transition through your virtual private, public, and multicloud environments, enabling operational excellence for your cybersecurity teams.\r\n<span style=\"font-weight: bold; \">Automate discovery and deployment</span>\r\nContinuous workload discovery gives you a centralized perspective of all instances across your Amazon Web Services (AWS), Microsoft Azure, and VMware accounts, while automation templates ensure your workloads are protected from the start.\r\n<span style=\"font-weight: bold; \">Visualize and control network threats</span>\r\nTraditional perimeter-based security doesn’t work across hybrid workloads due to their amorphous and decentralized nature. Cloud-native network visualization, prioritized risk alerting, and micro-segmentation deliver awareness and control to prevent both lateral attacks in the data center and external threats\r\n<span style=\"font-weight: bold; \">Defend workloads against advanced attacks</span>\r\nIntegrated countermeasures spanning machine learning, application containment, virtual machine-optimized anti-malware, whitelisting, file integrity monitoring, and micro-segmentation, protect workloads from threats like ransomware and targeted attacks.\r\n<span style=\"font-weight: bold; \">Simplify cloud security management</span>\r\nA single-pane console consolidates security policy and management across physical endpoints, servers, virtual servers and desktops, and hybrid and multi-cloud environments. Isolation allows you to use micro-segmentation to quarantine workloads and containers with a single click.\r\n\r\n<span style=\"font-weight: bold; \">SECURITY BUILD FOR THE CLOUD</span>\r\n<span style=\"text-decoration: underline; \">Cloud and DevOps integration</span>\r\nMcAfee Cloud Workload Security works directly with AWS, Microsoft Azure, and VMware environments to provide continuous visibility, while delivering deployment automation through common DevOps tool support (Chef, Puppet, and shell scripts).\r\n<span style=\"text-decoration: underline; \">Optimized for virtual workloads</span>\r\nLeverage advanced host-based workload defense optimized specifically for virtual instances to avoid resource storms that can strain underlying infrastructure.<br /><br /><span style=\"text-decoration: underline; \">Cloud-native network control</span>\r\nWith increased awareness and control of your cloud workloads you can prevent both lateral attacks in the data center and external threats.<br /><br /><span style=\"text-decoration: underline; \">Cloud provider direct integration</span>\r\nAdditional capabilities are enabled through direct integration with cloud providers such as AWS. For example, AWS GuardDuty alerts integrate directly into McAfee ePO, displaying network connections, port probes, and DNS requests for EC2 instances.\r\n\r\nMcAfee Cloud Workload Security:\r\n<ul><li>McAfee Cloud Workload Security Basic</li></ul>\r\n<ul><li>McAfee Cloud Workload Security Essentials</li></ul>\r\n<ul><li>McAfee Cloud Workload Security Advanced</li></ul>","shortDescription":"McAfee Cloud Workload Security secures your hybrid infrastructure workloads","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Cloud Workload Security","keywords":"","description":"&nbsp;McAfee® Cloud Workload Security (McAfee® CWS) automates the discovery and defense of elastic workloads and containers to eliminate blind spots, deliver advanced threat defense, and simplify multicloud management. McAfee provides protection that makes it ","og:title":"McAfee Cloud Workload Security","og:description":"&nbsp;McAfee® Cloud Workload Security (McAfee® CWS) automates the discovery and defense of elastic workloads and containers to eliminate blind spots, deliver advanced threat defense, and simplify multicloud management. McAfee provides protection that makes it "},"eventUrl":"","translationId":3411,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":220,"title":"United States","name":"USA"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":254,"title":"Centralize management"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":340,"title":"Low quality of customer service"},{"id":352,"title":"Non-existent or decentralized IT incidents' management"},{"id":354,"title":"Low bandwidth data channels"},{"id":375,"title":"No support for mobile and remote users"},{"id":378,"title":"Low employee productivity"},{"id":385,"title":"Risk of data loss or damage"},{"id":386,"title":"Risk of lost access to data and IT systems"}]}},"categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":5,"title":"Security Software","alias":"security-software","description":" Computer security software or cybersecurity software is any computer program designed to enhance information security. Security software is a broad term that encompasses a suite of different types of software that deliver data and computer and network security in various forms. \r\nSecurity software can protect a computer from viruses, malware, unauthorized users and other security exploits originating from the Internet. Different types of security software include anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal and protection software, cryptographic software, and more.\r\nIn end-user computing environments, anti-spam and anti-virus security software is the most common type of software used, whereas enterprise users add a firewall and intrusion detection system on top of it. \r\nSecurity soft may be focused on preventing attacks from reaching their target, on limiting the damage attacks can cause if they reach their target and on tracking the damage that has been caused so that it can be repaired. As the nature of malicious code evolves, security software also evolves.<span style=\"font-weight: bold; \"></span>\r\n<span style=\"font-weight: bold; \">Firewall. </span>Firewall security software prevents unauthorized users from accessing a computer or network without restricting those who are authorized. Firewalls can be implemented with hardware or software. Some computer operating systems include software firewalls in the operating system itself. For example, Microsoft Windows has a built-in firewall. Routers and servers can include firewalls. There are also dedicated hardware firewalls that have no other function other than protecting a network from unauthorized access.\r\n<span style=\"font-weight: bold; \">Antivirus.</span> Antivirus solutions work to prevent malicious code from attacking a computer by recognizing the attack before it begins. But it is also designed to stop an attack in progress that could not be prevented, and to repair damage done by the attack once the attack abates. Antivirus software is useful because it addresses security issues in cases where attacks have made it past a firewall. New computer viruses appear daily, so antivirus and security software must be continuously updated to remain effective.\r\n<span style=\"font-weight: bold; \">Antispyware.</span> While antivirus software is designed to prevent malicious software from attacking, the goal of antispyware software is to prevent unauthorized software from stealing information that is on a computer or being processed through the computer. Since spyware does not need to attempt to damage data files or the operating system, it does not trigger antivirus software into action. However, antispyware software can recognize the particular actions spyware is taking by monitoring the communications between a computer and external message recipients. When communications occur that the user has not authorized, antispyware can notify the user and block further communications.\r\n<span style=\"font-weight: bold; \">Home Computers.</span> Home computers and some small businesses usually implement&nbsp; security software at the desktop level - meaning on the PC itself. This category of computer security and protection, sometimes referred to as end-point security, remains resident, or continuously operating, on the desktop. Because the software is running, it uses system resources, and can slow the computer's performance. However, because it operates in real time, it can react rapidly to attacks and seek to shut them down when they occur.\r\n<span style=\"font-weight: bold; \">Network Security.</span> When several computers are all on the same network, it's more cost-effective to implement security at the network level. Antivirus software can be installed on a server and then loaded automatically to each desktop. However firewalls are usually installed on a server or purchased as an independent device that is inserted into the network where the Internet connection comes in. All of the computers inside the network communicate unimpeded, but any data going in or out of the network over the Internet is filtered trough the firewall.<br /><br /><br />","materialsDescription":"<h1 class=\"align-center\"> <span style=\"font-weight: normal; \">What is IT security software?</span></h1>\r\nIT security software provides protection to businesses’ computer or network. It serves as a defense against unauthorized access and intrusion in such a system. It comes in various types, with many businesses and individuals already using some of them in one form or another.\r\nWith the emergence of more advanced technology, cybercriminals have also found more ways to get into the system of many organizations. Since more and more businesses are now relying their crucial operations on software products, the importance of security system software assurance must be taken seriously – now more than ever. Having reliable protection such as a security software programs is crucial to safeguard your computing environments and data. \r\n<p class=\"align-left\">It is not just the government or big corporations that become victims of cyber threats. In fact, small and medium-sized businesses have increasingly become targets of cybercrime over the past years. </p>\r\n<h1 class=\"align-center\"><span style=\"font-weight: normal; \">What are the features of IT security software?</span></h1>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Automatic updates. </span>This ensures you don’t miss any update and your system is the most up-to-date version to respond to the constantly emerging new cyber threats.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Real-time scanning.</span> Dynamic scanning features make it easier to detect and infiltrate malicious entities promptly. Without this feature, you’ll risk not being able to prevent damage to your system before it happens.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Auto-clean.</span> A feature that rids itself of viruses even without the user manually removing it from its quarantine zone upon detection. Unless you want the option to review the malware, there is no reason to keep the malicious software on your computer which makes this feature essential.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Multiple app protection.</span> This feature ensures all your apps and services are protected, whether they’re in email, instant messenger, and internet browsers, among others.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application level security.</span> This enables you to control access to the application on a per-user role or per-user basis to guarantee only the right individuals can enter the appropriate applications.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Role-based menu.</span> This displays menu options showing different users according to their roles for easier assigning of access and control.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Row-level (multi-tenant) security.</span> This gives you control over data access at a row-level for a single application. This means you can allow multiple users to access the same application but you can control the data they are authorized to view.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Single sign-on.</span> A session or user authentication process that allows users to access multiple related applications as long as they are authorized in a single session by only logging in their name and password in a single place.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">User privilege parameters.</span> These are customizable features and security as per individual user or role that can be accessed in their profile throughout every application.</li></ul>\r\n\r\n<ul><li><span style=\"font-weight: bold; \">Application activity auditing.</span> Vital for IT departments to quickly view when a user logged in and off and which application they accessed. Developers can log end-user activity using their sign-on/signoff activities.</li></ul>\r\n<p class=\"align-left\"><br /><br /><br /><br /></p>","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Security_Software.png"}],"additionalInfo":{"budgetNotExceeded":"-1","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":0,"source":{"url":"https://www.mcafee.com/enterprise/en-us/assets/case-studies/cs-large-government-contractor.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":542,"title":"McAfee Endpoint Security for global software company","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Integrating McAfee® Advanced Threat Defense and the Bro open-source network&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">security platform widens the scope of threat detection to include unmanaged devices</span>\r\n<span style=\"font-weight: bold; \">Multinational Software Company</span>\r\n<ul><li>Large global software company</li><li>Industry: Technology</li><li>Environment: Fluid environment with up to 150,000 endpoints at any given time, many of them virtual, across 20 countries</li></ul>\r\n<span style=\"font-weight: bold; \">Challenges</span>\r\n<ul><li>Protect against zero-day threats across extended global enterprise</li><li>Shrink detection to remediation gap</li></ul>\r\n<span style=\"font-weight: bold; \">McAfee solution</span>\r\n<ul><li>McAfee® Advanced Threat Defense</li><li>McAfee® Complete Endpoint Threat Protection</li><li>McAfee® ePolicy Orchestrator®</li><li>McAfee® Threat Intelligence Exchange</li></ul>\r\n<span style=\"font-weight: bold; \">Results</span>\r\n<ul><li>Accelerates time to protection, thanks to automation</li><li>Augments threat reputation information shared across</li><li>McAfee ePO softwaremanaged devices with information gleaned from incidents involving unmanaged devices</li><li>Facilitates endpoint incident forensics and accelerates response</li><li>Saves security operations time and hassle</li></ul>\r\nAutomated submission of threat information to McAfee Advanced Threat Defense and automated sharing of that information across the enterprise improves protection while saving security operations time and hassle.\r\nThis large global software company with more than 20,000 employees in 20 countries has implemented an IT infrastructure that is highly virtual and fluid. Systems come and go daily on the company’s network. For instance, in a recent week, 45,000 systems, including virtual machines, connected to the corporate network. However, during peak periods, up to 150,000 endpoints can be connected. For the company’s senior manager of security engineering, who oversees the team responsible for deployment of all security tools across the global enterprise, this environment poses distinct challenges.\r\n<span style=\"font-weight: bold; \">Challenge: Close Gaps to Block Zero-Day Attacks</span>\r\nAlthough the company employs the McAfee Complete Endpoint Threat Protection suite on all its high-risk physical and virtual endpoints, it also has many virtual endpoints connecting to its network that do not have a McAfee agent installed and are therefore not updated with the latest threat protection via the McAfee ePolicy Orchestrator (McAfee® ePO™) management console. The company’s more important virtual machines host a McAfee agent but many “low-risk” systems do not. Until recently, if one of these unmanaged endpoints downloaded a malicious file, the McAfee ePO softwaremanaged endpoints would be at risk because they had no way of knowing of the existence of that threat within the environment.\r\n<span style=\"font-style: italic; \">“Zero-day threats are our biggest concern,” remarks the senior manager of security engineering. “If any of our endpoints—managed or unmanaged—downloads a zero-day threat, we want our whole environment to know about it, and we want to be able to react appropriately as fast as possible.”</span>\r\nIn addition, if a managed endpoint became infected, security analysts would receive an alert, but, because of the fluidity of systems coming on and off the network, by the time an analyst has logged in and has attempted to find the suspicious payload, the system could easily have moved offline, essentially removing the information needed to understand what had transpired. As a result, security operations center (SOC) engineers found that they had to spend extra time tracking down infected systems and remediating them.\r\n<span style=\"font-weight: bold; \">Hunting and Blocking Zero-Day Threats with McAfee Advanced Threat Defense</span>\r\nAlong with McAfee Complete Endpoint Threat Protection, the company had implemented the Data Exchange Layer (DXL) communication fabric and McAfee Threat Intelligence Exchange. DXL connects and optimizes security actions across multiple vendor products, as well as internally developed and open source solutions, and McAfee Threat Intelligence Exchange leverages DXL to bi-directionally share threat information across all DXL-connected systems. To this automated threat reputation-sharing framework, the company added McAfee Advanced Threat Defense for “zero-day hunting,” as the senior manager of security engineering describes the appliance’s main role.&nbsp;\r\n<span style=\"font-style: italic;\">“If an unknown or suspicious file comes across one of</span><span style=\"font-style: italic;\">our endpoints protected by McAfee Endpoint Security,&nbsp;</span><span style=\"font-style: italic;\">the file is automatically sent to McAfee Advanced Threat</span><span style=\"font-style: italic;\">Defense for sophisticated static and dynamic behavioral</span><span style=\"font-style: italic;\">analysis,” explains the senior manager of security</span><span style=\"font-style: italic;\">engineering. “If McAfee Advanced Threat Defense</span><span style=\"font-style: italic;\">deems the file to be malicious, its reputation is then</span><span style=\"font-style: italic;\">automatically broadcast via McAfee Threat Intelligence</span><span style=\"font-style: italic;\">Exchange to all the endpoints connected to DXL. This</span><span style=\"font-style: italic;\">automatic distribution of threat reputation information</span><span style=\"font-style: italic;\">helps us block zero-day threats before they can harm</span><span style=\"font-style: italic;\">our environment.”</span>\r\n<span style=\"font-weight: bold;\">Enhancing Intrusion Detection with Bro</span>\r\nBut what about threats entering the environment through the company’s many unmanaged endpoints? To extend detection to these systems, the company turned to the open-source Bro network security monitoring platform. Bro ingests the company’s network traffic off a span or inline tap and converts the traffic data into logs and metadata in binary format. In a typical week, Bro submits approximately 6,000 files to McAfee Advanced Threat Defense for analysis. Of those, approximately 10% to 20% end up in the McAfee Threat Intelligence Exchange threat reputation database and are subsequently shared throughout the enterprise.\r\n<span style=\"font-style: italic;\">“Bro gives us the ability to retain network traffic in a searchable format, which is extremely useful,” the senior manager of security engineering explains. “For instance, using Bro, we can search for source or distributed IP so we can easily conduct lightweight investigations— discover who or what connected to a specific IP address, what the payload looks like, determine the packet size, and so on.”</span>\r\nThe information captured by Bro supplements the threat information delivered via the McAfee Global Threat Intelligence cloud and disseminated via McAfee Threat Intelligence Exchange. With the Bro script and advice provided by McAfee (now available as a deployment kit), the senior manager of security engineering’s team integrated Bro with McAfee Advanced Threat Defense so that the Bro traffic data is automatically submitted to McAfee Advanced Threat Defense, just as suspicious files from McAfee Endpoint Security are automatically submitted through McAfee Threat Intelligence Exchange.\r\nSince the team was already very familiar with Bro, the integration was straightforward. \r\n<span style=\"font-weight: bold;\">Automatic Immunization Against Threats that Hit Unmanaged Endpoints</span>\r\n<span style=\"font-style: italic;\">“If one of our unmanaged endpoints downloads a malicious file, Bro will capture that event among the&nbsp;</span><span style=\"font-style: italic;\">network traffic and submit it to McAfee Advanced</span><span style=\"font-style: italic;\">Threat Defense for analysis,” notes the senior manager</span><span style=\"font-style: italic;\">of security engineering. “If McAfee Advanced Threat</span><span style=\"font-style: italic;\">Defense determines the file is malicious, then that</span><span style=\"font-style: italic;\">malicious reputation will be shared automatically with</span><span style=\"font-style: italic;\">every McAfee ePO software-managed system in our</span><span style=\"font-style: italic;\">entire enterprise—in other words, with all the systems</span><span style=\"font-style: italic;\">we care about. Put another way, if one of our unmanaged</span><span style=\"font-style: italic;\">virtual machines downloads a malicious file, all of our</span><span style=\"font-style: italic;\">managed devices automatically receive an immune shot.”</span>\r\n<span style=\"font-weight: bold;\">Facilitating and Accelerating Incident Response</span>\r\nWith the McAfee Advanced Threat Defense/Bro integration and threat reputation information automatically disseminated across endpoints via McAfee Threat Intelligence Exchange, inoculation of endpoints happens much faster than it did before. Consequently, there is a much greater likelihood that a system will “receive the immune shot” before it goes offline. In addition, because the actual event and surrounding intelligence is captured by Bro, even if the system goes offline, McAfee Advanced Threat Defense, as well as security analysts, have a great deal more information to help determine appropriate action, and, if necessary, to remediate more quickly.\r\n<span style=\"font-style: italic;\">“With the McAfee automated threat framework and supporting intelligence from the Bro integration, plus automated remediation that we have also set up, our SOC very rarely needs to pay attention to endpoint incidents,” points out the senior manager of security engineering. “The Bro integration and all that automation save a ton of time.”</span>\r\nTo fortify its defenses further, the company continues to build upon its DXL-based integrated security framework. For instance, the company is currently in the process of adding McAfee DLP Monitor to gather, track, and report on data in motion across its entire network and augment its McAfee DLP Endpoint host-based data protection.\r\n<span style=\"font-style: italic;\">“The more we can integrate our systems and automate&nbsp;</span><span style=\"font-style: italic;\">responses, the safer we will be,” says the senior manager</span><span style=\"font-style: italic;\">of security engineering.</span>","alias":"mcafee-endpoint-security-for-global-software-company","roi":0,"seo":{"title":"McAfee Endpoint Security for global software company","keywords":"","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Integrating McAfee® Advanced Threat Defense and the Bro open-source network&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; ","og:title":"McAfee Endpoint Security for global software company","og:description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Integrating McAfee® Advanced Threat Defense and the Bro open-source network&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; "},"deal_info":"","user":{"id":4195,"title":"Hidden user","logoURL":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg","alias":"skrytyi-polzovatel","address":"","roles":[],"description":"User Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":98,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden user","keywords":"Hidden, user, User, Information, confidential","description":"User Information is confidential ","og:title":"Hidden user","og:description":"User Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/hidden_user.jpg"},"eventUrl":""},"supplier":{"id":8760,"title":"Hidden supplier","logoURL":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg","alias":"skrytyi-postavshchik","address":"","roles":[],"description":" Supplier Information is confidential ","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":76,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Hidden supplier","keywords":"","description":" Supplier Information is confidential ","og:title":"Hidden supplier","og:description":" Supplier Information is confidential ","og:image":"https://old.roi4cio.com/uploads/roi/company/znachok_postavshchik.jpg"},"eventUrl":""},"vendors":[{"id":184,"title":"McAfee","logoURL":"https://old.roi4cio.com/uploads/roi/company/McAfee-TM-s-logo-red-rgb.jpg","alias":"mcafee","address":"","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who resigned from the company in 1994.<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">As a leading-edge cybersecurity company, McAfee provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of fileless attacks, viruses, malware, and other online threats.</span>\r\nMcAfee is:\r\n■ 622 million total endpoints<br />■ 97 million enterprise endpoints<br />■ 525 million consumer endpoints<br />■ 69,000 enterprise customers<br />■ 7,000 employees<br />■ 189 countries<br />■ 151 Security Innovation Alliance partners<br />■ 80% of Fortune 100 firms<br />■ 75% of Fortune 500 firms<br />■ 64% of Global 2000 firms<br />■ 87% of world’s largest banks<br />■ 54% of Top 50 retailers<br />■ 1,550+ security patents worldwide ","companyTypes":[],"products":{},"vendoredProductsCount":17,"suppliedProductsCount":17,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":13,"vendorPartnersCount":0,"supplierPartnersCount":110,"b4r":0,"categories":{},"companyUrl":"https://www.mcafee.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"McAfee","keywords":"Intel, Security, company, Capital, McAfee, security, with, between","description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who","og:title":"McAfee","og:description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who","og:image":"https://old.roi4cio.com/uploads/roi/company/McAfee-TM-s-logo-red-rgb.jpg"},"eventUrl":""}],"products":[{"id":429,"logo":false,"scheme":false,"title":"McAfee ePolicy Orchestrator (McAfee ePO)","vendorVerified":1,"rating":"2.70","implementationsCount":7,"suppliersCount":0,"alias":"mcafee-epolicy-orchestrator-mcafee-epo","companyTypes":[],"description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, mobile and networks. &nbsp;\r\nSimplify security operations with streamlined workflows for proven efficiencies.\r\nFlexible security management options allow you to select either a traditional premises-based or a cloud-based management version of McAfee ePO.\r\nLeverage your existing third-party IT infrastructure from a single security management console with our extensible architecture.\r\n\r\nQuick deployment for maximum efficiency\r\nDeploy quickly and easily\r\nEnsure broad-based security and risk management solutions work together to reduce security gaps and complexity. Single agent deployment and customizable policy enforcement secure your environment quickly.\r\n\r\nGain efficiencies\r\nStreamline security and compliance workflows with automations and a personalized workspace. McAfee ePO offers an enterprise-class security management architecture that scales for organizations of all sizes, significantly reducing the number of servers to deploy.\r\n\r\nFuture-proof your security infrastructure\r\nProtect your organization from today’s—and tomorrow’s—threats. Real-time threat intelligence from McAfee Labs proactively guards your infrastructure. The open platform facilitates rapid adoption of security innovations as new threat categories emerge.","shortDescription":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee ePolicy Orchestrator (McAfee ePO)","keywords":"security, your, management, McAfee, with, from, infrastructure, threat","description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, ","og:title":"McAfee ePolicy Orchestrator (McAfee ePO)","og:description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, "},"eventUrl":"","translationId":430,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":538,"logo":false,"scheme":false,"title":"McAfee Complete Endpoint Threat Protection","vendorVerified":1,"rating":"2.00","implementationsCount":3,"suppliersCount":0,"alias":"mcafee-complete-endpoint-threat-protection","companyTypes":[],"description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that investigate, contain, and provide actionable insights to combat zero-day threats and sophisticated attacks.</p>\r\n<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">Core endpoint protection, including anti-malware, firewall, device control, email and web security works together with machine learning and dynamic application containment to detect zero-day threats in near real time, and classify and halt them before they can execute on your systems. Actionable forensic data and easy-to-read reports keep you informed and help you make the move from responding to outbreaks, to investigating and hardening your defenses. And, because McAfee Complete Endpoint Threat Protection is built using an extensible framework, you can add other advanced threat defenses with ease as your security needs and the threat landscape evolve.</p>","shortDescription":"McAfee Complete Endpoint Threat Protection provides advanced defenses that investigate, contain, and provide actionable insights to combat zero-day threats and sophisticated attacks.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Complete Endpoint Threat Protection","keywords":"McAfee, Complete, defenses, your, Threat, Endpoint, Protection, zero-day","description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that ","og:title":"McAfee Complete Endpoint Threat Protection","og:description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that "},"eventUrl":"","translationId":595,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":41,"title":"Antispam","alias":"antispam","description":"In each system, which involves the communication of users, there is always the problem of spam, or the mass mailing of unsolicited emails, which is solved using the antispam system. An antispam system is installed to catch and filter spam at different levels. Spam monitoring and identification are relevant on corporate servers that support corporate email, here the antispam system filters spam on the server before it reaches the mailbox. There are many programs that help to cope with this task, but not all of them are equally useful. The main objective of such programs is to stop sending unsolicited letters, however, the methods of assessing and suppressing such actions can be not only beneficial but also detrimental to your organization. So, depending on the rules and policies of mail servers, your server, or even a domain, may be blacklisted and the transfer of letters will be limited through it, and you may not even be warned about it.\r\nThe main types of installation and use of anti-spam systems:\r\n<ul><li>installation of specialized equipment, a gateway that filters mail before it reaches the server;</li><li>use of external antispam systems for analyzing emails and content;</li><li>setting up an antispam system with the ability to learn on the mail server itself;</li><li>installation of spam filtering software on the client’s computer.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Anti-spam technologies:</span>\r\n<span style=\"font-weight: bold;\">Heuristic analysis</span>\r\nExtremely complex, highly intelligent technology for empirical analysis of all parts of a message: header fields, message bodies, etc. Not only the message itself is analyzed. The heuristic analyzer is constantly being improved, new rules are continuously added to it. It works “ahead of the curve” and makes it possible to recognize still unknown varieties of spam of a new generation before the release of available updates.\r\n<span style=\"font-weight: bold;\">Filtering counteraction</span>\r\nThis is one of the most advanced and effective anti-spam technologies. It is to recognize the tricks resorted to by spammers to bypass anti-spam filters.\r\n<span style=\"font-weight: bold;\">HTML based analysis</span>\r\nHTML code comparable to samples of HTML signatures in antispam. Such a comparison, using the available data on the size of typical spam images, protects users from spam messages using HTML-code, which are often included in the online image.\r\n<span style=\"font-weight: bold;\">Spam detection technology for message envelopes</span>\r\nDetection of fakes in the &quot;stamps&quot; of SMTP-servers and in other elements of the e-mail header is the newest direction in the development of anti-spam methods. Email addresses can not be trusted. Fake emails contain more than just spam. For example, anonymous and even threats. Technologies of various anti-spam systems allow you to send such messages. Thus, it provides not only the economic movement, but also the protection of employees.\r\n<span style=\"font-weight: bold;\">Semantic analysis</span>\r\nMeaning in words and phrases is compared with typical spam vocabulary. Comparison of provisions for a special dictionary, for expression and symbols.\r\n<span style=\"font-weight: bold;\">Anti-camming technology</span>\r\nScamming is probably the most dangerous type of spam. All of them have the so-called &quot;Nigerian letters&quot;, reports of winnings in the lottery, casino, fake letters and credit services.\r\n<span style=\"font-weight: bold;\">Technical spam filtering</span>\r\nAutomatic notification of e-mail - bounce-messages - to inform users about the malfunction of the postal system (for example, non-delivery of address letters). Attackers can use similar messages. Under the guise of a technical notification, computer service or ordinary spam can penetrate the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Antispam.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"},{"id":25,"title":"Web filtering","alias":"web-filtering","description":" <span style=\"font-weight: bold; \">Web filtering</span> is a technology that stops users from viewing certain URLs or websites by preventing their browsers from loading pages from these sites. Web filters are made in different ways and deliver various solutions for individual, family, institutional or enterprise use.\r\nIn general, Web filters work in two distinct ways. They can <span style=\"font-weight: bold; \">block content</span> as determined by quality of the site, by consulting known lists which document and categorize popular pages across all genres of content. Or, they can <span style=\"font-weight: bold; \">evaluate the content</span> of the page live and block it accordingly. Many Web filter tools work off of a constantly updated URL database that shows which websites and domains are associated with hosting malware, phishing, viruses or other tools for harmful activities.\r\n<span style=\"font-weight: bold;\">Web Filtering Types.</span> <span style=\"font-style: italic;\">Blacklist &amp; Whitelist Filters:</span>when using blacklists, an administrator (which might be a parent) manually enters all websites that are deemed inappropriate into the program, and those sites are subsequently blocked. Whitelists are used in exactly the same way, only in reverse – i.e. URLs are manually entered onto a whitelist, and all other websites are then off-limits.\r\n<span style=\"font-style: italic; \">Keyword And Content Filters: </span>this type of filtering is in many ways similar to black and whitelist filtering, though with a slightly broader scope. Keyword and content filters will filter out websites that contain specific keywords or predefined content (such as pornography, for example).\r\nSome website filtering software also provides reporting so that the installer can see what kind of traffic is being filtered and who has requested it. Some products provide soft blocking (in which a warning page is sent to the user instead of the requested page while still allowing access to the page) and an override capability that allows an administrator to unlock a page. \r\n<span style=\"font-weight: bold; \">Web Filtering Software for Business.</span> Most organizations have moved to cloud based-applications, making browsers a tool that employees use on a daily basis to access work. Browsers have become a conduit to not only the cloud, but also to immeasurable malware and distractions hosted on the web. In order to ensure that browsers do not bring in malicious traffic, web filtering software becomes necessary.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">What is Enterprise Web Filtering Software?</h1>\r\nAntivirus and antimalware software are required to detect malicious programs that has been downloaded, but it is now important for enterprise web filtering software to be installed. Content filtering software is an invaluable protection against a wide range of web-borne threats. Rather than allowing malware and ransomware to be downloaded, it prevents end users from visiting websites that contain these malicious threats.\r\nInternet filtering software is also one of the most effective ways to neutralize the threat from phishing. Phishing is a technique used by cybercriminals to gain access to sensitive user information. Phishers trick end users into revealing login credentials or downloading malicious software onto their computers.\r\nPhishing involves sophisticated social engineering techniques to fool end users into visiting malicious websites. If employees can be convinced to reveal sensitive information or download ransomware or malware, cybercriminals can easily bypass even the most sophisticated of cybersecurity defenses.\r\n<h1 class=\"align-center\">What is URL Filtering?</h1>\r\nURL filtering is a type of network filtering software that helps businesses control their users’ and guests’ ability to access certain content on the web. If you’ve ever gotten a “block” page while surfing the internet at the office, then your company is using web filtering.\r\nSome employers may only be concerned about blocking access to websites that are known to spread malware or steal information. Other businesses may block content they find inappropriate, such as adult websites or sites that promote violence, or content that violates compliance regulations. They may also choose to activate web protection software to block social media or video streaming sites to minimize drains on productivity and network bandwidth.\r\nTypically, URL filtering software is provided by a cybersecurity service, firewall, or router. Each of these may use a variety of threat intelligence sources to determine which websites fit into their chosen acceptable and unacceptable categories. That’s where highly reliable web reputation services are most valuable. Sources that have extensive web histories and real-time active crawling services will provide the most accurate content determinations.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1732,"logo":false,"scheme":false,"title":"McAfee Endpoint Security","vendorVerified":1,"rating":"2.80","implementationsCount":5,"suppliersCount":0,"alias":"mcafee-endpoint-security","companyTypes":[],"description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit prevention, firewall, and web control communicate with each other. Machine learning State-of-the art techniques identify malicious code based on appearance and behavior. Application containment Limit the impact of suspicious files and zero-day malware by blocking behaviors and containing them before they can infect or spread in your environment. Endpoint detection and response Our integrated, automated, and adaptable endpoint detection and response (EDR) technology is easy to use and makes incident response as simple as a single click.\r\n<span style=\"font-weight: bold;\">Product features</span>\r\n<ul><li>Centralized management. The McAfee ePolicy Orchestrator management console can be deployed on premises or in the cloud. It provides greater visibility, simplifies operations, boosts IT productivity, unifies security, and reduces costs.</li><li>Advanced anti-malware protection. Our anti-malware engine is continually updated by McAfee Global Threat Intelligence and works efficiently across multiple operating systems.</li><li>Machine learning analysis. Detect zero-day threats in near real time by examining how they look and behave to halt threats designed to evade detection.</li><li>Dynamic application containment. Defend against ransomware and greyware by securing endpoints that are leveraged as entry points for attacks.</li><li>Proactive web security. Ensure safe browsing with web protection and filtering for endpoints.</li><li>Actionable threat forensics. Quickly see where infections are, why they are occurring, and the length of exposure to understand the threat and react more quickly.</li></ul>","shortDescription":"McAfee Endpoint Security is an integrated, centrally managed, advanced defenses","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Endpoint Security","keywords":"","description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit","og:title":"McAfee Endpoint Security","og:description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit"},"eventUrl":"","translationId":1733,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":2160,"logo":false,"scheme":false,"title":"McAfee Advanced Threat Defense","vendorVerified":1,"rating":"2.00","implementationsCount":5,"suppliersCount":0,"alias":"mcafee-advanced-threat-defense","companyTypes":[],"description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection and exposeevasive threats. Tight integration between security solutions — from network and endpoint to investigation — enables instant sharing of threat information across the environment, enhancing protection and investigation. Flexible deployment options support every network.\r\nMcAfee Advanced Threat Defense detects today’s stealthy, zero-day malware with an innovative, layered approach. It combines low-touch analysis engines such as antivirus signatures, reputation, and real-time emulation with dynamic analysis (sandboxing) to analyze actual behavior. Investigation continues with in-depth static code analysis that inspects file attributes and instruction sets to determine intended or evasive behavior and assesses similarity with known malware families. A final step in the analysis, McAfee Advanced Threat Defense specifically looks for malicious indicators that have been identified through machine learning via a deep neural network. Combined, this represents the strongest advanced malware security protection on the market and effectively balances the need for both in-depth inspection and performance. While lower analytical intensity methods such as signatures and real-time emulation benefit performance by catching more easily identified malware, the addition of in-depth static code analysis and insights gained through machine learning to sandboxing broadens detection of highly camouflaged, evasive threats. Malicious indicators that may not execute in a dynamic environment can be identified through unpacking, in-depth static code analysis, and machine learning insights.\r\nAdvanced capabilities support investigation McAfee Advanced Threat Defense offers numerous, advanced capabilities including:\r\n<ul> <li>Configurable operating system and application support: Tailor analysis images with select environment variables to validate threats and support investigation.</li> <li>User interactive mode: Enables analysts to interact directly with malware samples.</li> <li>Extensive unpacking capabilities: Reduces investigation time from days to minutes.</li> <li>Full logic path: Enables deeper sample analysis by forcing execution of additional logic paths that remain dormant in typical sandbox environments.</li> <li>Sample submission to multiple virtual environments: Speeds investigation by determining which environment variables are needed for file execution.</li> <li>Detailed reports: Provide critical information for investigation including MITRE ATT&amp;CK mapping, disassembly output, memory dumps, graphical function call diagrams, embedded or dropped file information, user API logs, and PCAP information. Threat time lines help visualize attack execution steps.</li> <li>Bro Network Security Monitor integration: Deploy Bro sensor to a suspected network segment to monitor and capture traffic and forward files to McAfee Advance Threat Defense for inspection.</li> </ul>\r\nFlexible advanced threat analysis deployment options support every network. McAfee Advanced Threat Defense is available as an on-premises appliance or a virtual form factor, with support for both private and public cloud with availability in the Azure Marketplace.","shortDescription":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Advanced Threat Defense","keywords":"","description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection an","og:title":"McAfee Advanced Threat Defense","og:description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection an"},"eventUrl":"","translationId":2161,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":826,"title":"Sandbox","alias":"sandbox","description":" In computer security, a &quot;sandbox&quot; is a security mechanism for separating running programs, usually in an effort to mitigate system failures or software vulnerabilities from spreading. It is often used to execute untested or untrusted programs or code, possibly from unverified or untrusted third parties, suppliers, users or websites, without risking harm to the host machine or operating system. A sandbox typically provides a tightly controlled set of resources for guest programs to run in, such as scratch space on disk and memory. Network access, the ability to inspect the host system or read from input devices are usually disallowed or heavily restricted.\r\nIn the sense of providing a highly controlled environment, sandboxes may be seen as a specific example of virtualization. Sandboxing is frequently used to test unverified programs that may contain a virus or other malicious code, without allowing the software to harm the host device.","materialsDescription":" <span style=\"font-weight: bold;\">What is the sandbox?</span>\r\nThe sandbox is like a ''virtual machine'', which runs on the device. It is a section of the device, for which a user account has been set in the system. In this section, programs can be started, data can be collected and services can be provided, which are not available within the system of the router. Inside the sandbox, the environment is like it is inside a Linux PC. The sandbox is an area separate from the router part of the system, which ensures that the router can fulfill its task without interference from the sandbox.\r\n<span style=\"font-weight: bold;\">What is the use of the sandbox?</span>\r\nBesides its actual tasks, the device can fulfill additional tasks via sandbox. Without the sandbox, these tasks would have to be carried out by an additional industrial computer.\r\nNot having to install and run the computer saves space inside the switching cabinet, money, as additional hardware is not required, and energy, which also reduces industrial waste heat. The device establishes the connection into the internet or to the control center. The programs in the sandbox use this connection. The configuration of the connection to the internet or to the control center can be set comfortably via the web interface.\r\n<span style=\"font-weight: bold;\">Which things can you NOT do with the sandbox?</span>\r\nAll the things that do require root permissions on the device.\r\nIt is not possible to execute commands or programs, which require root rights. Examples for such commands or programs are the raw connections (like ICMP - &quot;ping&quot;). This ensures that the device doesn't interfere with its tasks.\r\n<span style=\"font-weight: bold;\">Which hardware interfaces are available in the sandbox?</span>\r\nSerial interface, Ethernet of the LAN connection (4-port-switch), WAN connection depending on the make of the device (LAN, GPRS, EDGE, UMTS, PSTN and ISDN).\r\nVia the web interface, you can assign the serial interface to be used by applications in the sandbox. If assigned to the sandbox, the serial interface is not available for the device. In this case, neither serial-Ethernet-gateway nor the connection of a further, redundant communication device will be possible. The LAN, as well as the WAN connection, can be used in the way they are configured for the device. Network settings can be configured via the web interface and not via the sandbox. Depending on the configuration and the type of the device also the sandbox can communicate in various ways via LAN, GPRS, EDGE, UMTS, PSTN or ISDN.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-sandbox.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":384,"title":"Risk of attacks by hackers"},{"id":385,"title":"Risk of data loss or damage"},{"id":386,"title":"Risk of lost access to data and IT systems"},{"id":397,"title":"Insufficient risk management"}]}},"categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":41,"title":"Antispam","alias":"antispam","description":"In each system, which involves the communication of users, there is always the problem of spam, or the mass mailing of unsolicited emails, which is solved using the antispam system. An antispam system is installed to catch and filter spam at different levels. Spam monitoring and identification are relevant on corporate servers that support corporate email, here the antispam system filters spam on the server before it reaches the mailbox. There are many programs that help to cope with this task, but not all of them are equally useful. The main objective of such programs is to stop sending unsolicited letters, however, the methods of assessing and suppressing such actions can be not only beneficial but also detrimental to your organization. So, depending on the rules and policies of mail servers, your server, or even a domain, may be blacklisted and the transfer of letters will be limited through it, and you may not even be warned about it.\r\nThe main types of installation and use of anti-spam systems:\r\n<ul><li>installation of specialized equipment, a gateway that filters mail before it reaches the server;</li><li>use of external antispam systems for analyzing emails and content;</li><li>setting up an antispam system with the ability to learn on the mail server itself;</li><li>installation of spam filtering software on the client’s computer.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Anti-spam technologies:</span>\r\n<span style=\"font-weight: bold;\">Heuristic analysis</span>\r\nExtremely complex, highly intelligent technology for empirical analysis of all parts of a message: header fields, message bodies, etc. Not only the message itself is analyzed. The heuristic analyzer is constantly being improved, new rules are continuously added to it. It works “ahead of the curve” and makes it possible to recognize still unknown varieties of spam of a new generation before the release of available updates.\r\n<span style=\"font-weight: bold;\">Filtering counteraction</span>\r\nThis is one of the most advanced and effective anti-spam technologies. It is to recognize the tricks resorted to by spammers to bypass anti-spam filters.\r\n<span style=\"font-weight: bold;\">HTML based analysis</span>\r\nHTML code comparable to samples of HTML signatures in antispam. Such a comparison, using the available data on the size of typical spam images, protects users from spam messages using HTML-code, which are often included in the online image.\r\n<span style=\"font-weight: bold;\">Spam detection technology for message envelopes</span>\r\nDetection of fakes in the &quot;stamps&quot; of SMTP-servers and in other elements of the e-mail header is the newest direction in the development of anti-spam methods. Email addresses can not be trusted. Fake emails contain more than just spam. For example, anonymous and even threats. Technologies of various anti-spam systems allow you to send such messages. Thus, it provides not only the economic movement, but also the protection of employees.\r\n<span style=\"font-weight: bold;\">Semantic analysis</span>\r\nMeaning in words and phrases is compared with typical spam vocabulary. Comparison of provisions for a special dictionary, for expression and symbols.\r\n<span style=\"font-weight: bold;\">Anti-camming technology</span>\r\nScamming is probably the most dangerous type of spam. All of them have the so-called &quot;Nigerian letters&quot;, reports of winnings in the lottery, casino, fake letters and credit services.\r\n<span style=\"font-weight: bold;\">Technical spam filtering</span>\r\nAutomatic notification of e-mail - bounce-messages - to inform users about the malfunction of the postal system (for example, non-delivery of address letters). Attackers can use similar messages. Under the guise of a technical notification, computer service or ordinary spam can penetrate the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Antispam.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"},{"id":25,"title":"Web filtering","alias":"web-filtering","description":" <span style=\"font-weight: bold; \">Web filtering</span> is a technology that stops users from viewing certain URLs or websites by preventing their browsers from loading pages from these sites. Web filters are made in different ways and deliver various solutions for individual, family, institutional or enterprise use.\r\nIn general, Web filters work in two distinct ways. They can <span style=\"font-weight: bold; \">block content</span> as determined by quality of the site, by consulting known lists which document and categorize popular pages across all genres of content. Or, they can <span style=\"font-weight: bold; \">evaluate the content</span> of the page live and block it accordingly. Many Web filter tools work off of a constantly updated URL database that shows which websites and domains are associated with hosting malware, phishing, viruses or other tools for harmful activities.\r\n<span style=\"font-weight: bold;\">Web Filtering Types.</span> <span style=\"font-style: italic;\">Blacklist &amp; Whitelist Filters:</span>when using blacklists, an administrator (which might be a parent) manually enters all websites that are deemed inappropriate into the program, and those sites are subsequently blocked. Whitelists are used in exactly the same way, only in reverse – i.e. URLs are manually entered onto a whitelist, and all other websites are then off-limits.\r\n<span style=\"font-style: italic; \">Keyword And Content Filters: </span>this type of filtering is in many ways similar to black and whitelist filtering, though with a slightly broader scope. Keyword and content filters will filter out websites that contain specific keywords or predefined content (such as pornography, for example).\r\nSome website filtering software also provides reporting so that the installer can see what kind of traffic is being filtered and who has requested it. Some products provide soft blocking (in which a warning page is sent to the user instead of the requested page while still allowing access to the page) and an override capability that allows an administrator to unlock a page. \r\n<span style=\"font-weight: bold; \">Web Filtering Software for Business.</span> Most organizations have moved to cloud based-applications, making browsers a tool that employees use on a daily basis to access work. Browsers have become a conduit to not only the cloud, but also to immeasurable malware and distractions hosted on the web. In order to ensure that browsers do not bring in malicious traffic, web filtering software becomes necessary.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">What is Enterprise Web Filtering Software?</h1>\r\nAntivirus and antimalware software are required to detect malicious programs that has been downloaded, but it is now important for enterprise web filtering software to be installed. Content filtering software is an invaluable protection against a wide range of web-borne threats. Rather than allowing malware and ransomware to be downloaded, it prevents end users from visiting websites that contain these malicious threats.\r\nInternet filtering software is also one of the most effective ways to neutralize the threat from phishing. Phishing is a technique used by cybercriminals to gain access to sensitive user information. Phishers trick end users into revealing login credentials or downloading malicious software onto their computers.\r\nPhishing involves sophisticated social engineering techniques to fool end users into visiting malicious websites. If employees can be convinced to reveal sensitive information or download ransomware or malware, cybercriminals can easily bypass even the most sophisticated of cybersecurity defenses.\r\n<h1 class=\"align-center\">What is URL Filtering?</h1>\r\nURL filtering is a type of network filtering software that helps businesses control their users’ and guests’ ability to access certain content on the web. If you’ve ever gotten a “block” page while surfing the internet at the office, then your company is using web filtering.\r\nSome employers may only be concerned about blocking access to websites that are known to spread malware or steal information. Other businesses may block content they find inappropriate, such as adult websites or sites that promote violence, or content that violates compliance regulations. They may also choose to activate web protection software to block social media or video streaming sites to minimize drains on productivity and network bandwidth.\r\nTypically, URL filtering software is provided by a cybersecurity service, firewall, or router. Each of these may use a variety of threat intelligence sources to determine which websites fit into their chosen acceptable and unacceptable categories. That’s where highly reliable web reputation services are most valuable. Sources that have extensive web histories and real-time active crawling services will provide the most accurate content determinations.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering.png"},{"id":826,"title":"Sandbox","alias":"sandbox","description":" In computer security, a &quot;sandbox&quot; is a security mechanism for separating running programs, usually in an effort to mitigate system failures or software vulnerabilities from spreading. It is often used to execute untested or untrusted programs or code, possibly from unverified or untrusted third parties, suppliers, users or websites, without risking harm to the host machine or operating system. A sandbox typically provides a tightly controlled set of resources for guest programs to run in, such as scratch space on disk and memory. Network access, the ability to inspect the host system or read from input devices are usually disallowed or heavily restricted.\r\nIn the sense of providing a highly controlled environment, sandboxes may be seen as a specific example of virtualization. Sandboxing is frequently used to test unverified programs that may contain a virus or other malicious code, without allowing the software to harm the host device.","materialsDescription":" <span style=\"font-weight: bold;\">What is the sandbox?</span>\r\nThe sandbox is like a ''virtual machine'', which runs on the device. It is a section of the device, for which a user account has been set in the system. In this section, programs can be started, data can be collected and services can be provided, which are not available within the system of the router. Inside the sandbox, the environment is like it is inside a Linux PC. The sandbox is an area separate from the router part of the system, which ensures that the router can fulfill its task without interference from the sandbox.\r\n<span style=\"font-weight: bold;\">What is the use of the sandbox?</span>\r\nBesides its actual tasks, the device can fulfill additional tasks via sandbox. Without the sandbox, these tasks would have to be carried out by an additional industrial computer.\r\nNot having to install and run the computer saves space inside the switching cabinet, money, as additional hardware is not required, and energy, which also reduces industrial waste heat. The device establishes the connection into the internet or to the control center. The programs in the sandbox use this connection. The configuration of the connection to the internet or to the control center can be set comfortably via the web interface.\r\n<span style=\"font-weight: bold;\">Which things can you NOT do with the sandbox?</span>\r\nAll the things that do require root permissions on the device.\r\nIt is not possible to execute commands or programs, which require root rights. Examples for such commands or programs are the raw connections (like ICMP - &quot;ping&quot;). This ensures that the device doesn't interfere with its tasks.\r\n<span style=\"font-weight: bold;\">Which hardware interfaces are available in the sandbox?</span>\r\nSerial interface, Ethernet of the LAN connection (4-port-switch), WAN connection depending on the make of the device (LAN, GPRS, EDGE, UMTS, PSTN and ISDN).\r\nVia the web interface, you can assign the serial interface to be used by applications in the sandbox. If assigned to the sandbox, the serial interface is not available for the device. In this case, neither serial-Ethernet-gateway nor the connection of a further, redundant communication device will be possible. The LAN, as well as the WAN connection, can be used in the way they are configured for the device. Network settings can be configured via the web interface and not via the sandbox. Depending on the configuration and the type of the device also the sandbox can communicate in various ways via LAN, GPRS, EDGE, UMTS, PSTN or ISDN.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-sandbox.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"https://www.mcafee.com/enterprise/en-us/assets/case-studies/cs-multinational-software-company.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":541,"title":"McAfee Endpoint Security for marketing company","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">With McAfee® Endpoint Security, McAfee Advanced Threat Defense, and McAfee Threat&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Intelligence Exchange, this CIO can focus on his main job, using technology to</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">keep his company thriving and to increase value for his company’s customers, not</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">information security.&nbsp;</span>\r\n<span style=\"font-weight: bold; \">Challenges</span>\r\nSimplify security management for small information security team\r\nMinimize impact of security on business end users\r\nKeep organization secure, avoid unwanted appearances in the boardroom \r\n<span style=\"font-weight: bold; \">McAfee Solution</span>\r\n<ul><li>McAfee® Advanced ThreatDefense</li><li>McAfee Complete Endpoint Threat Protection</li><li>McAfee Endpoint Security</li><li>McAfee ePolicy Orchestrator</li><li>McAfee Threat Intelligence Exchange</li></ul>\r\n<span style=\"font-weight: bold; \">Results</span>\r\n<ul><li>Elimination of ransomware</li><li>Superior endpoint protection experience for both end users and administrators</li><li>Ability to focus on business rather than security issues</li><li>Trusted partnership with company focused solely on security</li></ul>\r\nHarry Folloder loves his job as Chief Information Officer of Waypoint, the premier sales and marketing agency for foodservice (as well as non-foods channels) in North America. As CIO, he oversees the use of technology within the company and across its 1,500 endpoints and three data centers. <span style=\"font-style: italic;\">“It’s fun,” he says. “I get to spend a lot of my time innovating and looking for ways to use technology to increase the value we provide our customers.”</span>\r\n<span style=\"font-weight: bold;\">No News is Good News</span>\r\nFolloder’s job was a lot less fun and his phone a lot less quiet a few years ago. <span style=\"font-style: italic;\">“So much of my security staff’s time was spent dealing with false positives and other program problems; they would end up calling me and griping about the problems,” recalls Folloder, who is also CIO of Marlin Networks, the leading marketing agency in the food service industry.</span>\r\n<span style=\"font-style: italic;\">“Sometimes the security issues would even take salespeople out of the field for a day or two while waiting for the issue to be resolved. Ultimately, I decided we needed a security partner focused solely on security, with products that do what they’re supposed to do, so I don’t have to hear about them and, more importantly, so our end users can keep focusing on doing their part to serve our customers and grow our business.”</span>\r\nFolloder says his top priority as CIO is to be an ambassador to clients and customers and to keep the business moving forward. “Keeping security running is not my job,” he says. “When security is running smoothly and my phone is quiet, with no unwanted calls from my security team or my Board, then I can focus on my real job.”\r\n<span style=\"font-weight: bold;\">Result of Migrating to McAfee Endpoint Security: Better User Experience and Reduced TCO</span>\r\nFolloder found in McAfee the security partner he was looking for. After replacing Waypoint’s previous endpoint protection software with McAfee Complete Endpoint Protection Enterprise (now called McAfee Complete Endpoint Threat Protection), phone calls from his staff decreased significantly. When Folloder and his staff heard that McAfee was introducing a new, more intelligent, more collaborative endpoint protection framework, McAfee Endpoint Security, they couldn’t wait to take advantage of it. After running McAfee Endpoint Security version 10.2 briefly in a test environment, they used the McAfee ePolicy Orchestrator® (McAfee ePO™) central console to push it out across all of Waypoint’s approximately 1,500 nodes. The migration of the virus scanning engine, McAfee VirusScan® Enterprise, and McAfee SiteAdvisor® software from the McAfee Complete Endpoint Threat Protection to McAfee Endpoint Security took place within a two-and-a-half-week period that also included deployment of McAfee Threat Intelligence Exchange across all endpoints and McAfee Advanced Threat Defense for sandbox analysis.\r\n<span style=\"font-style: italic;\">“Migrating to McAfee Endpoint Security was one of the easiest platform migrations ever,” notes Folloder. “It went off without a hitch. The only calls received were from a handful of users who had shut down or rebooted in the middle of the upgrade process. Folloder and his staff have been extremely pleased with the results. “McAfee Endpoint Security is a much better experience for our administrative staff, providing better protection with less management time,” says Folloder.</span>\r\n<span style=\"font-style: italic;\">“It allows us to better serve our business with higher quality levels, lower total cost of ownership, and lower cost of administration. It also allows our business users to focus on their jobs rather than issues caused by security software.”</span>\r\n<span style=\"font-weight: bold;\">No Ransomware. Period.</span>\r\nFolloder was most excited to integrate McAfee Endpoint Security with McAfee Advanced Threat Defense via McAfee Threat Intelligence Exchange, for even greater ability to combat advanced threats and deliver actionable threat forensics. Leveraging the McAfee Data Exchange Layer (DXL), McAfee Threat Intelligence Exchange combines multiple internal and external threat information sources and instantly shares this data along the DXL backbone that extends to all of the company’s nearly 1,500 nodes. Integration of McAfee Endpoint Security with Threat Intelligence Exchange enables information generated by McAfee Advanced Threat Defense to be shared immediately with all endpoints.\r\n<span style=\"font-style: italic;\">“McAfee Threat Intelligence Exchange is information sharing at its best; you’re aggregating everything that McAfee and all of its customers are seeing in a way that helps crowdsource the good info,” explains Folloder.</span>\r\n<span style=\"font-style: italic;\">“It gives us comprehensive, near real-time threat intelligence and shares it with all our machines to make them safer.”</span>\r\n<span style=\"font-style: italic;\">As for McAfee Advanced Threat Defense, Folloder says: “One of the initial things that caught my eye was the inspection methodology and in-depth analysis that Advanced Threat Defense does, that I just didn’t see elsewhere. Its simple packet inspection, which is what a lot of malware targets, and in-depth analysis of disassembled raw code drew me in immediately. Then when I found out what else it did, I became a true believer. Best of all, it fulfills its promise to detect zeroday, zero-hour attacks, and does so in a very elegant way with minimal end-user impact.”</span>\r\n“Since implementing McAfee Endpoint Security, Threat Intelligence Exchange, and Advanced Threat Defense, we haven’t had a single case of ransomware,” says Folloder.\r\n“Period.” McAfee Advanced Threat Defense also catches many undesirable files that try to install on users’ browsers, such as adware, the Mindspark toolbar, fake utilities like Optimizer Pro and PC Accelerator, and plugins for music players, coupons, and online games.\r\n<span style=\"font-weight: bold;\">Experience Improved for Both Business Users and Security Administrators</span>\r\nWaypoint’s legacy endpoint protection—McAfee VirusScan Enterprise software—although many times better than the company’s previous antivirus solution, still required some heavy processor usage at times. With the upgrade to McAfee Endpoint Security, however, the impact of malware scanning on CPU utilization has diminished significantly.&nbsp;\r\n“Our end users have a much better experience,” says Folloder. “Whether or not their personal computer has experienced a significant change in processor usage, all of our users perceive less interference and faster computing. Since the rollout of McAfee Endpoint Security, we haven’t heard a single complaint about corporate virus scans.”\r\nThe user experience for Waypoint’s two information security administrators has also improved with the migration to McAfee Endpoint Security. “I don’t have to interact with [Endpoint Security] much, which is a good&nbsp; thing,” says Folloder, “but my techs say that it has a much nicer, more modern interface than before.”\r\n<span style=\"font-weight: bold;\">Quiet and Peace of Mind “Worth Every Penny” </span>\r\n<span style=\"font-style: italic;\">“At my level, the measure of success for a product is that I haven’t had to hear about it or worry about it,” says Folloder. “I haven’t had to mess with McAfee Endpoint Security. I haven’t had to hear from anyone in the C-suite or their direct reports. It is doing exactly what we paid for it to do and I love it.” Furthermore, adds Folloder, since the migration to McAfee Endpoint Security, endpoint protection has not interrupted a single associate or sales person’s work. “The less interruptions of business and service to our customers, the better,” he states. “That’s really my overarching goal. That’s why I invest in products like McAfee Endpoint Security. It’s worth every penny.”</span>\r\n<span style=\"font-weight: bold;\">A True Security Partner</span>\r\nBut it’s not just the quality of products that count. “I look for partners, not vendors,’ says Folloder. “At the end of the day we’re a service company. Partnering with the best allows us to focus on our core competency.”\r\n<span style=\"font-style: italic;\">“I know I sound like an ad for McAfee, but I really do love that I can sleep at night, knowing that Waypoint’s IT infrastructure is protected by a company that is focused on protecting my environment and not distracted by backup or storage or whatnot,” continues Folloder. “Ask yourself, ‘Is my security vendor focused specifically on securing my environment? Does it have leading researchers and state-of-the-art resources to protect my infrastructure and users, and to keep innovating and evolving to face new threats?’ Take a hard look. My experience with McAfee has been everything a partnership should be and more.”</span>","alias":"mcafee-endpoint-security-for-marketing-company","roi":0,"seo":{"title":"McAfee Endpoint Security for marketing company","keywords":"","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">With McAfee® Endpoint Security, McAfee Advanced Threat Defense, and McAfee Threat&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: ","og:title":"McAfee Endpoint Security for marketing company","og:description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">With McAfee® Endpoint Security, McAfee Advanced Threat Defense, and McAfee Threat&nbsp;</span><span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: "},"deal_info":"","user":{"id":4370,"title":"Waypoint","logoURL":"https://old.roi4cio.com/uploads/roi/company/Waypoint.png","alias":"waypoint","address":"","roles":[],"description":"Waypoint is the premier national sales and marketing agency for Foodservice and Non-Foods channels and beyond.\r\nSucceeding in today’s competitive marketplace begins with gaining the advantage, and at Waypoint we stay ahead of the curve. Our partners rely on our unparalleled strategic insights, channel-specific expertise and resources, and innovative culinary support to deliver that competitive advantage. But helping our partners gain the advantage is not enough for us – we make it our business to maximize it through our pioneering technology and big data mining capabilities. We help position our partners to consistently beat their competition and to grow their business.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://asmwaypoint.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Waypoint","keywords":"","description":"Waypoint is the premier national sales and marketing agency for Foodservice and Non-Foods channels and beyond.\r\nSucceeding in today’s competitive marketplace begins with gaining the advantage, and at Waypoint we stay ahead of the curve. 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The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who resigned from the company in 1994.<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">As a leading-edge cybersecurity company, McAfee provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of fileless attacks, viruses, malware, and other online threats.</span>\r\nMcAfee is:\r\n■ 622 million total endpoints<br />■ 97 million enterprise endpoints<br />■ 525 million consumer endpoints<br />■ 69,000 enterprise customers<br />■ 7,000 employees<br />■ 189 countries<br />■ 151 Security Innovation Alliance partners<br />■ 80% of Fortune 100 firms<br />■ 75% of Fortune 500 firms<br />■ 64% of Global 2000 firms<br />■ 87% of world’s largest banks<br />■ 54% of Top 50 retailers<br />■ 1,550+ security patents worldwide ","companyTypes":[],"products":{},"vendoredProductsCount":17,"suppliedProductsCount":17,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":13,"vendorPartnersCount":0,"supplierPartnersCount":110,"b4r":0,"categories":{},"companyUrl":"https://www.mcafee.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"McAfee","keywords":"Intel, Security, company, Capital, McAfee, security, with, between","description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who","og:title":"McAfee","og:description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who","og:image":"https://old.roi4cio.com/uploads/roi/company/McAfee-TM-s-logo-red-rgb.jpg"},"eventUrl":""}],"products":[{"id":429,"logo":false,"scheme":false,"title":"McAfee ePolicy Orchestrator (McAfee ePO)","vendorVerified":1,"rating":"2.70","implementationsCount":7,"suppliersCount":0,"alias":"mcafee-epolicy-orchestrator-mcafee-epo","companyTypes":[],"description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, mobile and networks. &nbsp;\r\nSimplify security operations with streamlined workflows for proven efficiencies.\r\nFlexible security management options allow you to select either a traditional premises-based or a cloud-based management version of McAfee ePO.\r\nLeverage your existing third-party IT infrastructure from a single security management console with our extensible architecture.\r\n\r\nQuick deployment for maximum efficiency\r\nDeploy quickly and easily\r\nEnsure broad-based security and risk management solutions work together to reduce security gaps and complexity. Single agent deployment and customizable policy enforcement secure your environment quickly.\r\n\r\nGain efficiencies\r\nStreamline security and compliance workflows with automations and a personalized workspace. McAfee ePO offers an enterprise-class security management architecture that scales for organizations of all sizes, significantly reducing the number of servers to deploy.\r\n\r\nFuture-proof your security infrastructure\r\nProtect your organization from today’s—and tomorrow’s—threats. Real-time threat intelligence from McAfee Labs proactively guards your infrastructure. The open platform facilitates rapid adoption of security innovations as new threat categories emerge.","shortDescription":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":11,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee ePolicy Orchestrator (McAfee ePO)","keywords":"security, your, management, McAfee, with, from, infrastructure, threat","description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, ","og:title":"McAfee ePolicy Orchestrator (McAfee ePO)","og:description":"McAfee ePolicy Orchestrator (McAfee ePO) is the advanced, extensible, and scalable centralized security management software. \r\nGet a unified view of your security posture with drag-and-drop dashboards that provide security intelligence across endpoints, data, "},"eventUrl":"","translationId":430,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":538,"logo":false,"scheme":false,"title":"McAfee Complete Endpoint Threat Protection","vendorVerified":1,"rating":"2.00","implementationsCount":3,"suppliersCount":0,"alias":"mcafee-complete-endpoint-threat-protection","companyTypes":[],"description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that investigate, contain, and provide actionable insights to combat zero-day threats and sophisticated attacks.</p>\r\n<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">Core endpoint protection, including anti-malware, firewall, device control, email and web security works together with machine learning and dynamic application containment to detect zero-day threats in near real time, and classify and halt them before they can execute on your systems. Actionable forensic data and easy-to-read reports keep you informed and help you make the move from responding to outbreaks, to investigating and hardening your defenses. And, because McAfee Complete Endpoint Threat Protection is built using an extensible framework, you can add other advanced threat defenses with ease as your security needs and the threat landscape evolve.</p>","shortDescription":"McAfee Complete Endpoint Threat Protection provides advanced defenses that investigate, contain, and provide actionable insights to combat zero-day threats and sophisticated attacks.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Complete Endpoint Threat Protection","keywords":"McAfee, Complete, defenses, your, Threat, Endpoint, Protection, zero-day","description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that ","og:title":"McAfee Complete Endpoint Threat Protection","og:description":"<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">McAfee Complete Endpoint Threat Protection provides advanced defenses that "},"eventUrl":"","translationId":595,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":41,"title":"Antispam","alias":"antispam","description":"In each system, which involves the communication of users, there is always the problem of spam, or the mass mailing of unsolicited emails, which is solved using the antispam system. An antispam system is installed to catch and filter spam at different levels. Spam monitoring and identification are relevant on corporate servers that support corporate email, here the antispam system filters spam on the server before it reaches the mailbox. There are many programs that help to cope with this task, but not all of them are equally useful. The main objective of such programs is to stop sending unsolicited letters, however, the methods of assessing and suppressing such actions can be not only beneficial but also detrimental to your organization. So, depending on the rules and policies of mail servers, your server, or even a domain, may be blacklisted and the transfer of letters will be limited through it, and you may not even be warned about it.\r\nThe main types of installation and use of anti-spam systems:\r\n<ul><li>installation of specialized equipment, a gateway that filters mail before it reaches the server;</li><li>use of external antispam systems for analyzing emails and content;</li><li>setting up an antispam system with the ability to learn on the mail server itself;</li><li>installation of spam filtering software on the client’s computer.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Anti-spam technologies:</span>\r\n<span style=\"font-weight: bold;\">Heuristic analysis</span>\r\nExtremely complex, highly intelligent technology for empirical analysis of all parts of a message: header fields, message bodies, etc. Not only the message itself is analyzed. The heuristic analyzer is constantly being improved, new rules are continuously added to it. It works “ahead of the curve” and makes it possible to recognize still unknown varieties of spam of a new generation before the release of available updates.\r\n<span style=\"font-weight: bold;\">Filtering counteraction</span>\r\nThis is one of the most advanced and effective anti-spam technologies. It is to recognize the tricks resorted to by spammers to bypass anti-spam filters.\r\n<span style=\"font-weight: bold;\">HTML based analysis</span>\r\nHTML code comparable to samples of HTML signatures in antispam. Such a comparison, using the available data on the size of typical spam images, protects users from spam messages using HTML-code, which are often included in the online image.\r\n<span style=\"font-weight: bold;\">Spam detection technology for message envelopes</span>\r\nDetection of fakes in the &quot;stamps&quot; of SMTP-servers and in other elements of the e-mail header is the newest direction in the development of anti-spam methods. Email addresses can not be trusted. Fake emails contain more than just spam. For example, anonymous and even threats. Technologies of various anti-spam systems allow you to send such messages. Thus, it provides not only the economic movement, but also the protection of employees.\r\n<span style=\"font-weight: bold;\">Semantic analysis</span>\r\nMeaning in words and phrases is compared with typical spam vocabulary. Comparison of provisions for a special dictionary, for expression and symbols.\r\n<span style=\"font-weight: bold;\">Anti-camming technology</span>\r\nScamming is probably the most dangerous type of spam. All of them have the so-called &quot;Nigerian letters&quot;, reports of winnings in the lottery, casino, fake letters and credit services.\r\n<span style=\"font-weight: bold;\">Technical spam filtering</span>\r\nAutomatic notification of e-mail - bounce-messages - to inform users about the malfunction of the postal system (for example, non-delivery of address letters). Attackers can use similar messages. Under the guise of a technical notification, computer service or ordinary spam can penetrate the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Antispam.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"},{"id":25,"title":"Web filtering","alias":"web-filtering","description":" <span style=\"font-weight: bold; \">Web filtering</span> is a technology that stops users from viewing certain URLs or websites by preventing their browsers from loading pages from these sites. Web filters are made in different ways and deliver various solutions for individual, family, institutional or enterprise use.\r\nIn general, Web filters work in two distinct ways. They can <span style=\"font-weight: bold; \">block content</span> as determined by quality of the site, by consulting known lists which document and categorize popular pages across all genres of content. Or, they can <span style=\"font-weight: bold; \">evaluate the content</span> of the page live and block it accordingly. Many Web filter tools work off of a constantly updated URL database that shows which websites and domains are associated with hosting malware, phishing, viruses or other tools for harmful activities.\r\n<span style=\"font-weight: bold;\">Web Filtering Types.</span> <span style=\"font-style: italic;\">Blacklist &amp; Whitelist Filters:</span>when using blacklists, an administrator (which might be a parent) manually enters all websites that are deemed inappropriate into the program, and those sites are subsequently blocked. Whitelists are used in exactly the same way, only in reverse – i.e. URLs are manually entered onto a whitelist, and all other websites are then off-limits.\r\n<span style=\"font-style: italic; \">Keyword And Content Filters: </span>this type of filtering is in many ways similar to black and whitelist filtering, though with a slightly broader scope. Keyword and content filters will filter out websites that contain specific keywords or predefined content (such as pornography, for example).\r\nSome website filtering software also provides reporting so that the installer can see what kind of traffic is being filtered and who has requested it. Some products provide soft blocking (in which a warning page is sent to the user instead of the requested page while still allowing access to the page) and an override capability that allows an administrator to unlock a page. \r\n<span style=\"font-weight: bold; \">Web Filtering Software for Business.</span> Most organizations have moved to cloud based-applications, making browsers a tool that employees use on a daily basis to access work. Browsers have become a conduit to not only the cloud, but also to immeasurable malware and distractions hosted on the web. In order to ensure that browsers do not bring in malicious traffic, web filtering software becomes necessary.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">What is Enterprise Web Filtering Software?</h1>\r\nAntivirus and antimalware software are required to detect malicious programs that has been downloaded, but it is now important for enterprise web filtering software to be installed. Content filtering software is an invaluable protection against a wide range of web-borne threats. Rather than allowing malware and ransomware to be downloaded, it prevents end users from visiting websites that contain these malicious threats.\r\nInternet filtering software is also one of the most effective ways to neutralize the threat from phishing. Phishing is a technique used by cybercriminals to gain access to sensitive user information. Phishers trick end users into revealing login credentials or downloading malicious software onto their computers.\r\nPhishing involves sophisticated social engineering techniques to fool end users into visiting malicious websites. If employees can be convinced to reveal sensitive information or download ransomware or malware, cybercriminals can easily bypass even the most sophisticated of cybersecurity defenses.\r\n<h1 class=\"align-center\">What is URL Filtering?</h1>\r\nURL filtering is a type of network filtering software that helps businesses control their users’ and guests’ ability to access certain content on the web. If you’ve ever gotten a “block” page while surfing the internet at the office, then your company is using web filtering.\r\nSome employers may only be concerned about blocking access to websites that are known to spread malware or steal information. Other businesses may block content they find inappropriate, such as adult websites or sites that promote violence, or content that violates compliance regulations. They may also choose to activate web protection software to block social media or video streaming sites to minimize drains on productivity and network bandwidth.\r\nTypically, URL filtering software is provided by a cybersecurity service, firewall, or router. Each of these may use a variety of threat intelligence sources to determine which websites fit into their chosen acceptable and unacceptable categories. That’s where highly reliable web reputation services are most valuable. Sources that have extensive web histories and real-time active crawling services will provide the most accurate content determinations.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1732,"logo":false,"scheme":false,"title":"McAfee Endpoint Security","vendorVerified":1,"rating":"2.80","implementationsCount":5,"suppliersCount":0,"alias":"mcafee-endpoint-security","companyTypes":[],"description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit prevention, firewall, and web control communicate with each other. Machine learning State-of-the art techniques identify malicious code based on appearance and behavior. Application containment Limit the impact of suspicious files and zero-day malware by blocking behaviors and containing them before they can infect or spread in your environment. Endpoint detection and response Our integrated, automated, and adaptable endpoint detection and response (EDR) technology is easy to use and makes incident response as simple as a single click.\r\n<span style=\"font-weight: bold;\">Product features</span>\r\n<ul><li>Centralized management. The McAfee ePolicy Orchestrator management console can be deployed on premises or in the cloud. It provides greater visibility, simplifies operations, boosts IT productivity, unifies security, and reduces costs.</li><li>Advanced anti-malware protection. Our anti-malware engine is continually updated by McAfee Global Threat Intelligence and works efficiently across multiple operating systems.</li><li>Machine learning analysis. Detect zero-day threats in near real time by examining how they look and behave to halt threats designed to evade detection.</li><li>Dynamic application containment. Defend against ransomware and greyware by securing endpoints that are leveraged as entry points for attacks.</li><li>Proactive web security. Ensure safe browsing with web protection and filtering for endpoints.</li><li>Actionable threat forensics. Quickly see where infections are, why they are occurring, and the length of exposure to understand the threat and react more quickly.</li></ul>","shortDescription":"McAfee Endpoint Security is an integrated, centrally managed, advanced defenses","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Endpoint Security","keywords":"","description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit","og:title":"McAfee Endpoint Security","og:description":"Advanced, consolidated endpoint defense <span style=\"font-weight: bold;\">McAfee Endpoint Security</span> delivers industry-leading protection and operational simplicity for your diverse endpoint environment. Core threat prevention Essential anti-virus, exploit"},"eventUrl":"","translationId":1733,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":2160,"logo":false,"scheme":false,"title":"McAfee Advanced Threat Defense","vendorVerified":1,"rating":"2.00","implementationsCount":5,"suppliersCount":0,"alias":"mcafee-advanced-threat-defense","companyTypes":[],"description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection and exposeevasive threats. Tight integration between security solutions — from network and endpoint to investigation — enables instant sharing of threat information across the environment, enhancing protection and investigation. Flexible deployment options support every network.\r\nMcAfee Advanced Threat Defense detects today’s stealthy, zero-day malware with an innovative, layered approach. It combines low-touch analysis engines such as antivirus signatures, reputation, and real-time emulation with dynamic analysis (sandboxing) to analyze actual behavior. Investigation continues with in-depth static code analysis that inspects file attributes and instruction sets to determine intended or evasive behavior and assesses similarity with known malware families. A final step in the analysis, McAfee Advanced Threat Defense specifically looks for malicious indicators that have been identified through machine learning via a deep neural network. Combined, this represents the strongest advanced malware security protection on the market and effectively balances the need for both in-depth inspection and performance. While lower analytical intensity methods such as signatures and real-time emulation benefit performance by catching more easily identified malware, the addition of in-depth static code analysis and insights gained through machine learning to sandboxing broadens detection of highly camouflaged, evasive threats. Malicious indicators that may not execute in a dynamic environment can be identified through unpacking, in-depth static code analysis, and machine learning insights.\r\nAdvanced capabilities support investigation McAfee Advanced Threat Defense offers numerous, advanced capabilities including:\r\n<ul> <li>Configurable operating system and application support: Tailor analysis images with select environment variables to validate threats and support investigation.</li> <li>User interactive mode: Enables analysts to interact directly with malware samples.</li> <li>Extensive unpacking capabilities: Reduces investigation time from days to minutes.</li> <li>Full logic path: Enables deeper sample analysis by forcing execution of additional logic paths that remain dormant in typical sandbox environments.</li> <li>Sample submission to multiple virtual environments: Speeds investigation by determining which environment variables are needed for file execution.</li> <li>Detailed reports: Provide critical information for investigation including MITRE ATT&amp;CK mapping, disassembly output, memory dumps, graphical function call diagrams, embedded or dropped file information, user API logs, and PCAP information. Threat time lines help visualize attack execution steps.</li> <li>Bro Network Security Monitor integration: Deploy Bro sensor to a suspected network segment to monitor and capture traffic and forward files to McAfee Advance Threat Defense for inspection.</li> </ul>\r\nFlexible advanced threat analysis deployment options support every network. McAfee Advanced Threat Defense is available as an on-premises appliance or a virtual form factor, with support for both private and public cloud with availability in the Azure Marketplace.","shortDescription":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Advanced Threat Defense","keywords":"","description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection an","og:title":"McAfee Advanced Threat Defense","og:description":"McAfee Advanced Threat Defense enables organizations to detect advanced, evasive malware and convert threat information into immediate action and protection. Unlike traditional sandboxes, it includes additional inspection capabilities that broaden detection an"},"eventUrl":"","translationId":2161,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":826,"title":"Sandbox","alias":"sandbox","description":" In computer security, a &quot;sandbox&quot; is a security mechanism for separating running programs, usually in an effort to mitigate system failures or software vulnerabilities from spreading. It is often used to execute untested or untrusted programs or code, possibly from unverified or untrusted third parties, suppliers, users or websites, without risking harm to the host machine or operating system. A sandbox typically provides a tightly controlled set of resources for guest programs to run in, such as scratch space on disk and memory. Network access, the ability to inspect the host system or read from input devices are usually disallowed or heavily restricted.\r\nIn the sense of providing a highly controlled environment, sandboxes may be seen as a specific example of virtualization. Sandboxing is frequently used to test unverified programs that may contain a virus or other malicious code, without allowing the software to harm the host device.","materialsDescription":" <span style=\"font-weight: bold;\">What is the sandbox?</span>\r\nThe sandbox is like a ''virtual machine'', which runs on the device. It is a section of the device, for which a user account has been set in the system. In this section, programs can be started, data can be collected and services can be provided, which are not available within the system of the router. Inside the sandbox, the environment is like it is inside a Linux PC. The sandbox is an area separate from the router part of the system, which ensures that the router can fulfill its task without interference from the sandbox.\r\n<span style=\"font-weight: bold;\">What is the use of the sandbox?</span>\r\nBesides its actual tasks, the device can fulfill additional tasks via sandbox. Without the sandbox, these tasks would have to be carried out by an additional industrial computer.\r\nNot having to install and run the computer saves space inside the switching cabinet, money, as additional hardware is not required, and energy, which also reduces industrial waste heat. The device establishes the connection into the internet or to the control center. The programs in the sandbox use this connection. The configuration of the connection to the internet or to the control center can be set comfortably via the web interface.\r\n<span style=\"font-weight: bold;\">Which things can you NOT do with the sandbox?</span>\r\nAll the things that do require root permissions on the device.\r\nIt is not possible to execute commands or programs, which require root rights. Examples for such commands or programs are the raw connections (like ICMP - &quot;ping&quot;). This ensures that the device doesn't interfere with its tasks.\r\n<span style=\"font-weight: bold;\">Which hardware interfaces are available in the sandbox?</span>\r\nSerial interface, Ethernet of the LAN connection (4-port-switch), WAN connection depending on the make of the device (LAN, GPRS, EDGE, UMTS, PSTN and ISDN).\r\nVia the web interface, you can assign the serial interface to be used by applications in the sandbox. If assigned to the sandbox, the serial interface is not available for the device. In this case, neither serial-Ethernet-gateway nor the connection of a further, redundant communication device will be possible. The LAN, as well as the WAN connection, can be used in the way they are configured for the device. Network settings can be configured via the web interface and not via the sandbox. Depending on the configuration and the type of the device also the sandbox can communicate in various ways via LAN, GPRS, EDGE, UMTS, PSTN or ISDN.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-sandbox.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":306,"title":"Manage Risks"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":344,"title":"Malware infection via Internet, email, storage devices"},{"id":356,"title":"High costs of routine operations"},{"id":384,"title":"Risk of attacks by hackers"},{"id":397,"title":"Insufficient risk management"},{"id":400,"title":"High costs"}]}},"categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"},{"id":40,"title":"Endpoint security","alias":"endpoint-security","description":"In network security, endpoint security refers to a methodology of protecting the corporate network when accessed via remote devices such as laptops or other wireless and mobile devices. Each device with a remote connecting to the network creates a potential entry point for security threats. Endpoint security is designed to secure each endpoint on the network created by these devices.\r\nUsually, endpoint security is a security system that consists of security software, located on a centrally managed and accessible server or gateway within the network, in addition to client software being installed on each of the endpoints (or devices).&nbsp; The server authenticates logins from the endpoints and also updates the device software when needed. While endpoint security software differs by vendor, you can expect most software offerings to provide antivirus, antispyware, firewall and also a host intrusion prevention system (HIPS).\r\nEndpoint security is becoming a more common IT security function and concern as more employees bring consumer mobile devices to work and companies allow its mobile workforce to use these devices on the corporate network.<br /><br />","materialsDescription":"<span style=\"font-weight: bold;\">What are endpoint devices?</span>\r\nAny device that can connect to the central business network is considered an endpoint. Endpoint devices are potential entry points for cybersecurity threats and need strong protection because they are often the weakest link in network security.\r\n<span style=\"font-weight: bold;\">What is endpoint security management?</span>\r\nA set of rules defining the level of security that each device connected to the business network must comply with. These rules may include using an approved operating system (OS), installing a virtual private network (VPN), or running up-to-date antivirus software. If the device connecting to the network does not have the desired level of protection, it may have to connect via a guest network and have limited network access.\r\n<span style=\"font-weight: bold;\">What is endpoint security software?</span>\r\nPrograms that make sure your devices are protected. Endpoint protection software may be cloud-based and work as SaaS (Software as a Service). Endpoint security software can also be installed on each device separately as a standalone application.\r\n<span style=\"font-weight: bold;\">What is endpoint detection and response (EDR)?</span>\r\nEndpoint detection and response (EDR) solutions analyze files and programs, and report on any threats found. EDR solutions monitor continuously for advanced threats, helping to identify attacks at an early stage and respond rapidly to a range of threats.<br /><br />","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Endpoint_security.png"},{"id":41,"title":"Antispam","alias":"antispam","description":"In each system, which involves the communication of users, there is always the problem of spam, or the mass mailing of unsolicited emails, which is solved using the antispam system. An antispam system is installed to catch and filter spam at different levels. Spam monitoring and identification are relevant on corporate servers that support corporate email, here the antispam system filters spam on the server before it reaches the mailbox. There are many programs that help to cope with this task, but not all of them are equally useful. The main objective of such programs is to stop sending unsolicited letters, however, the methods of assessing and suppressing such actions can be not only beneficial but also detrimental to your organization. So, depending on the rules and policies of mail servers, your server, or even a domain, may be blacklisted and the transfer of letters will be limited through it, and you may not even be warned about it.\r\nThe main types of installation and use of anti-spam systems:\r\n<ul><li>installation of specialized equipment, a gateway that filters mail before it reaches the server;</li><li>use of external antispam systems for analyzing emails and content;</li><li>setting up an antispam system with the ability to learn on the mail server itself;</li><li>installation of spam filtering software on the client’s computer.</li></ul>","materialsDescription":" <span style=\"font-weight: bold;\">Anti-spam technologies:</span>\r\n<span style=\"font-weight: bold;\">Heuristic analysis</span>\r\nExtremely complex, highly intelligent technology for empirical analysis of all parts of a message: header fields, message bodies, etc. Not only the message itself is analyzed. The heuristic analyzer is constantly being improved, new rules are continuously added to it. It works “ahead of the curve” and makes it possible to recognize still unknown varieties of spam of a new generation before the release of available updates.\r\n<span style=\"font-weight: bold;\">Filtering counteraction</span>\r\nThis is one of the most advanced and effective anti-spam technologies. It is to recognize the tricks resorted to by spammers to bypass anti-spam filters.\r\n<span style=\"font-weight: bold;\">HTML based analysis</span>\r\nHTML code comparable to samples of HTML signatures in antispam. Such a comparison, using the available data on the size of typical spam images, protects users from spam messages using HTML-code, which are often included in the online image.\r\n<span style=\"font-weight: bold;\">Spam detection technology for message envelopes</span>\r\nDetection of fakes in the &quot;stamps&quot; of SMTP-servers and in other elements of the e-mail header is the newest direction in the development of anti-spam methods. Email addresses can not be trusted. Fake emails contain more than just spam. For example, anonymous and even threats. Technologies of various anti-spam systems allow you to send such messages. Thus, it provides not only the economic movement, but also the protection of employees.\r\n<span style=\"font-weight: bold;\">Semantic analysis</span>\r\nMeaning in words and phrases is compared with typical spam vocabulary. Comparison of provisions for a special dictionary, for expression and symbols.\r\n<span style=\"font-weight: bold;\">Anti-camming technology</span>\r\nScamming is probably the most dangerous type of spam. All of them have the so-called &quot;Nigerian letters&quot;, reports of winnings in the lottery, casino, fake letters and credit services.\r\n<span style=\"font-weight: bold;\">Technical spam filtering</span>\r\nAutomatic notification of e-mail - bounce-messages - to inform users about the malfunction of the postal system (for example, non-delivery of address letters). Attackers can use similar messages. Under the guise of a technical notification, computer service or ordinary spam can penetrate the computer.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Antispam.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"<span style=\"font-weight: bold; \">UTM (Unified Threat Management)</span> system is a type of network hardware appliance, virtual appliance or cloud service that protects businesses from security threats in a simplified way by combining and integrating multiple security services and features.\r\nUnified threat management <span style=\"font-weight: bold; \">devices&nbsp; </span>are often packaged as network security appliances that can help protect networks against combined security threats, including malware and attacks that simultaneously target separate parts of the network.\r\nUTM <span style=\"font-weight: bold; \">cloud services</span> and virtual network appliances are becoming increasingly popular for network security, especially for smaller and medium-sized businesses. They both do away with the need for on-premises network security appliances, yet still provide centralized control and ease of use for building network security defense in depth. While UTM systems and <span style=\"font-weight: bold; \">next-generation firewalls (NGFWs)</span> are sometimes comparable, unified threat management device includes added security features that NGFWs don't offer.\r\nOriginally developed to fill the network security gaps left by traditional firewalls, NGFWs usually include application intelligence and intrusion prevention systems, as well as denial-of-service protection. Unified threat management devices offer multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks (VPN), spam filtering and URL filtering for web content.\r\nUnified threat management appliance has gained traction in the industry due to the emergence of blended threats, which are combinations of different types of malware and attacks that target separate parts of the network simultaneously. By creating a single point of defense and providing a single console, unified security management make dealing with varied threats much easier.\r\nUnified threat management products provide increased protection and visibility, as well as control over network security, reducing complexity. Unified threat management system typically does this via inspection methods that address different types of threats. These methods include:\r\n<ul><li><span style=\"font-weight: bold; \">Flow-based inspection,</span> also known as stream-based inspection, samples data that enters a UTM device, and then uses pattern matching to determine whether there is malicious content in the data flow.</li><li> <span style=\"font-weight: bold; \">Proxy-based inspection</span> acts as a proxy to reconstruct the content entering a UTM device, and then executes a full inspection of the content to search for potential security threats. If the content is clean, the device sends the content to the user. However, if a virus or other security threat is detected, the device removes the questionable content, and then sends the file or webpage to the user.</li></ul>\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> How UTM is deployed?</h1>\r\nBusinesses can implement UTM as a UTM appliance that connects to a company's network, as a software program running on an existing network server, or as a service that works in a cloud environment.\r\nUTMs are particularly useful in organizations that have many branches or retail outlets that have traditionally used dedicated WAN, but are increasingly using public internet connections to the headquarters/data center. Using a UTM in these cases gives the business more insight and better control over the security of those branch or retail outlets.\r\nBusinesses can choose from one or more methods to deploy UTM to the appropriate platforms, but they may also find it most suitable to select a combination of platforms. Some of the options include installing unified threat management software on the company's servers in a data center; using software-based UTM products on cloud-based servers; using traditional UTM hardware appliances that come with preintegrated hardware and software; or using virtual appliances, which are integrated software suites that can be deployed in virtual environments.\r\n<h1 class=\"align-center\">Benefits of Using a Unified Threat Management Solution</h1>\r\nUTM solutions offer unique benefits to small and medium businesses that are looking to enhance their security programs. Because the capabilities of multiple specialized programs are contained in a single appliance, UTM threat management reduces the complexity of a company’s security system. Similarly, having one program that controls security reduces the amount of training that employees receive when being hired or migrating to a new system and allows for easy management in the future. This can also save money in the long run as opposed to having to buy multiple devices.\r\nSome UTM solutions provide additional benefits for companies in strictly regulated industries. Appliances that use identity-based security to report on user activity while enabling policy creation based on user identity meet the requirements of regulatory compliance such as HIPPA, CIPA, and GLBA that require access controls and auditing that meet control data leakage.\r\nUTM solutions also help to protect networks against combined threats. These threats consist of different types of malware and attacks that target separate parts of the network simultaneously. When using separate appliances for each security wall, preventing these combined attacks can be difficult. This is because each security wall has to be managed individually in order to remain up-to-date with the changing security threats. Because it is a single point of defense, UTM’s make dealing with combined threats easier.\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_UTM.jpg"},{"id":25,"title":"Web filtering","alias":"web-filtering","description":" <span style=\"font-weight: bold; \">Web filtering</span> is a technology that stops users from viewing certain URLs or websites by preventing their browsers from loading pages from these sites. Web filters are made in different ways and deliver various solutions for individual, family, institutional or enterprise use.\r\nIn general, Web filters work in two distinct ways. They can <span style=\"font-weight: bold; \">block content</span> as determined by quality of the site, by consulting known lists which document and categorize popular pages across all genres of content. Or, they can <span style=\"font-weight: bold; \">evaluate the content</span> of the page live and block it accordingly. Many Web filter tools work off of a constantly updated URL database that shows which websites and domains are associated with hosting malware, phishing, viruses or other tools for harmful activities.\r\n<span style=\"font-weight: bold;\">Web Filtering Types.</span> <span style=\"font-style: italic;\">Blacklist &amp; Whitelist Filters:</span>when using blacklists, an administrator (which might be a parent) manually enters all websites that are deemed inappropriate into the program, and those sites are subsequently blocked. Whitelists are used in exactly the same way, only in reverse – i.e. URLs are manually entered onto a whitelist, and all other websites are then off-limits.\r\n<span style=\"font-style: italic; \">Keyword And Content Filters: </span>this type of filtering is in many ways similar to black and whitelist filtering, though with a slightly broader scope. Keyword and content filters will filter out websites that contain specific keywords or predefined content (such as pornography, for example).\r\nSome website filtering software also provides reporting so that the installer can see what kind of traffic is being filtered and who has requested it. Some products provide soft blocking (in which a warning page is sent to the user instead of the requested page while still allowing access to the page) and an override capability that allows an administrator to unlock a page. \r\n<span style=\"font-weight: bold; \">Web Filtering Software for Business.</span> Most organizations have moved to cloud based-applications, making browsers a tool that employees use on a daily basis to access work. Browsers have become a conduit to not only the cloud, but also to immeasurable malware and distractions hosted on the web. In order to ensure that browsers do not bring in malicious traffic, web filtering software becomes necessary.\r\n\r\n","materialsDescription":"<h1 class=\"align-center\">What is Enterprise Web Filtering Software?</h1>\r\nAntivirus and antimalware software are required to detect malicious programs that has been downloaded, but it is now important for enterprise web filtering software to be installed. Content filtering software is an invaluable protection against a wide range of web-borne threats. Rather than allowing malware and ransomware to be downloaded, it prevents end users from visiting websites that contain these malicious threats.\r\nInternet filtering software is also one of the most effective ways to neutralize the threat from phishing. Phishing is a technique used by cybercriminals to gain access to sensitive user information. Phishers trick end users into revealing login credentials or downloading malicious software onto their computers.\r\nPhishing involves sophisticated social engineering techniques to fool end users into visiting malicious websites. If employees can be convinced to reveal sensitive information or download ransomware or malware, cybercriminals can easily bypass even the most sophisticated of cybersecurity defenses.\r\n<h1 class=\"align-center\">What is URL Filtering?</h1>\r\nURL filtering is a type of network filtering software that helps businesses control their users’ and guests’ ability to access certain content on the web. If you’ve ever gotten a “block” page while surfing the internet at the office, then your company is using web filtering.\r\nSome employers may only be concerned about blocking access to websites that are known to spread malware or steal information. Other businesses may block content they find inappropriate, such as adult websites or sites that promote violence, or content that violates compliance regulations. They may also choose to activate web protection software to block social media or video streaming sites to minimize drains on productivity and network bandwidth.\r\nTypically, URL filtering software is provided by a cybersecurity service, firewall, or router. Each of these may use a variety of threat intelligence sources to determine which websites fit into their chosen acceptable and unacceptable categories. That’s where highly reliable web reputation services are most valuable. Sources that have extensive web histories and real-time active crawling services will provide the most accurate content determinations.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_Web_filtering.png"},{"id":826,"title":"Sandbox","alias":"sandbox","description":" In computer security, a &quot;sandbox&quot; is a security mechanism for separating running programs, usually in an effort to mitigate system failures or software vulnerabilities from spreading. It is often used to execute untested or untrusted programs or code, possibly from unverified or untrusted third parties, suppliers, users or websites, without risking harm to the host machine or operating system. A sandbox typically provides a tightly controlled set of resources for guest programs to run in, such as scratch space on disk and memory. Network access, the ability to inspect the host system or read from input devices are usually disallowed or heavily restricted.\r\nIn the sense of providing a highly controlled environment, sandboxes may be seen as a specific example of virtualization. Sandboxing is frequently used to test unverified programs that may contain a virus or other malicious code, without allowing the software to harm the host device.","materialsDescription":" <span style=\"font-weight: bold;\">What is the sandbox?</span>\r\nThe sandbox is like a ''virtual machine'', which runs on the device. It is a section of the device, for which a user account has been set in the system. In this section, programs can be started, data can be collected and services can be provided, which are not available within the system of the router. Inside the sandbox, the environment is like it is inside a Linux PC. The sandbox is an area separate from the router part of the system, which ensures that the router can fulfill its task without interference from the sandbox.\r\n<span style=\"font-weight: bold;\">What is the use of the sandbox?</span>\r\nBesides its actual tasks, the device can fulfill additional tasks via sandbox. Without the sandbox, these tasks would have to be carried out by an additional industrial computer.\r\nNot having to install and run the computer saves space inside the switching cabinet, money, as additional hardware is not required, and energy, which also reduces industrial waste heat. The device establishes the connection into the internet or to the control center. The programs in the sandbox use this connection. The configuration of the connection to the internet or to the control center can be set comfortably via the web interface.\r\n<span style=\"font-weight: bold;\">Which things can you NOT do with the sandbox?</span>\r\nAll the things that do require root permissions on the device.\r\nIt is not possible to execute commands or programs, which require root rights. Examples for such commands or programs are the raw connections (like ICMP - &quot;ping&quot;). This ensures that the device doesn't interfere with its tasks.\r\n<span style=\"font-weight: bold;\">Which hardware interfaces are available in the sandbox?</span>\r\nSerial interface, Ethernet of the LAN connection (4-port-switch), WAN connection depending on the make of the device (LAN, GPRS, EDGE, UMTS, PSTN and ISDN).\r\nVia the web interface, you can assign the serial interface to be used by applications in the sandbox. If assigned to the sandbox, the serial interface is not available for the device. In this case, neither serial-Ethernet-gateway nor the connection of a further, redundant communication device will be possible. The LAN, as well as the WAN connection, can be used in the way they are configured for the device. Network settings can be configured via the web interface and not via the sandbox. Depending on the configuration and the type of the device also the sandbox can communicate in various ways via LAN, GPRS, EDGE, UMTS, PSTN or ISDN.","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon-sandbox.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"https://www.mcafee.com/enterprise/en-us/assets/case-studies/cs-waypoint.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":32,"title":"McAfee Enterprise Security Manager for Brewing Company","description":"Description is not ready yet","alias":"mcafee-enterprise-security-manager-for-brewing-company","roi":0,"seo":{"title":"McAfee Enterprise Security Manager for Brewing Company","keywords":"","description":"Description is not ready yet","og:title":"McAfee Enterprise Security Manager for Brewing Company","og:description":"Description is not ready yet"},"deal_info":"","user":{},"supplier":{},"vendors":[{"id":184,"title":"McAfee","logoURL":"https://old.roi4cio.com/uploads/roi/company/McAfee-TM-s-logo-red-rgb.jpg","alias":"mcafee","address":"","roles":[],"description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who resigned from the company in 1994.<br /></span>\r\n<span style=\"color: rgb(97, 97, 97); \">As a leading-edge cybersecurity company, McAfee provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of fileless attacks, viruses, malware, and other online threats.</span>\r\nMcAfee is:\r\n■ 622 million total endpoints<br />■ 97 million enterprise endpoints<br />■ 525 million consumer endpoints<br />■ 69,000 enterprise customers<br />■ 7,000 employees<br />■ 189 countries<br />■ 151 Security Innovation Alliance partners<br />■ 80% of Fortune 100 firms<br />■ 75% of Fortune 500 firms<br />■ 64% of Global 2000 firms<br />■ 87% of world’s largest banks<br />■ 54% of Top 50 retailers<br />■ 1,550+ security patents worldwide ","companyTypes":[],"products":{},"vendoredProductsCount":17,"suppliedProductsCount":17,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":13,"vendorPartnersCount":0,"supplierPartnersCount":110,"b4r":0,"categories":{},"companyUrl":"https://www.mcafee.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"McAfee","keywords":"Intel, Security, company, Capital, McAfee, security, with, between","description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. The company was founded in 1987 as McAfee Associates, named for its founder John McAfee, who","og:title":"McAfee","og:description":"<span style=\"color: rgb(97, 97, 97); \">McAfee is a global organization with a 30-year history and a brand known the world over for innovation, collaboration and trust. 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Access long-term event data storage to investigate attacks, search for indications of advanced persistent threats (APTs) or IOC, and remediate a failed compliance audit.</p>\r\n<h3 style=\"margin: 0px 10px 5px 0px; padding: 0px; border: 0px; outline: 0px; font-weight: normal; font-family: intel_clear_wbold, Tahoma, Arial, Helvetica, sans-serif; font-size: 15px; line-height: 20px; color: #53565a;\">Optimize security management and operations</h3>\r\n<p style=\"margin: 0px 10px 15px 0px; padding: 0px; border: 0px; outline: 0px; color: #53565a; font-family: intel_clear_wregular, Tahoma, Arial, Helvetica, sans-serif; font-size: 14px;\">Centralize the view of your organization’s security posture, compliance status, and prioritized security issues that require investigation. Access hundreds of reports, views, rules, alerts, and dashboards.</p>","shortDescription":"McAfee Enterprise Security Manager delivers real-time visibility into all activity on systems, networks, databases, and applications","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"McAfee Enterprise Security Manager (SIEM)","keywords":"compliance, information, security, McAfee, data, actionable, Security, Enterprise","description":"McAfee Enterprise Security Manager delivers a real-time understanding of the world outside—threat data, reputation feeds, and vulnerability status—as well as a view of the systems, data, risks, and activities inside your enterprise.\r\n<p style=\"margin: 0px 10px","og:title":"McAfee Enterprise Security Manager (SIEM)","og:description":"McAfee Enterprise Security Manager delivers a real-time understanding of the world outside—threat data, reputation feeds, and vulnerability status—as well as a view of the systems, data, risks, and activities inside your enterprise.\r\n<p style=\"margin: 0px 10px"},"eventUrl":"","translationId":84,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":177,"title":"Decentralized IT systems"},{"id":178,"title":"No control over data access"},{"id":281,"title":"No IT security guidelines"}]}},"categories":[{"id":45,"title":"SIEM - Security Information and Event Management","alias":"siem-security-information-and-event-management","description":"<span style=\"font-weight: bold; \">Security information and event management (SIEM)</span> is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. \r\n The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. At the most basic level, a SIEM system can be rules-based or employ a statistical correlation engine to establish relationships between event log entries. Advanced SIEM products have evolved to include user and entity behavior analytics (UEBA) and security orchestration and automated response (SOAR). \r\nThe acronyms SEM, SIM and SIEM have sometimes been used interchangeably, but generally refer to the different primary focus of products:\r\n<ul><li><span style=\"font-weight: bold;\">Log management:</span> Focus on simple collection and storage of log messages and audit trails.</li><li><span style=\"font-weight: bold;\">Security information management (SIM):</span> Long-term storage as well as analysis and reporting of log data.</li><li><span style=\"font-weight: bold;\">Security event manager (SEM):</span> Real-time monitoring, correlation of events, notifications and console views.</li><li><span style=\"font-weight: bold;\">Security information event management (SIEM):</span> Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications.</li><li><span style=\"font-weight: bold;\">Managed Security Service (MSS) or Managed Security Service Provider (MSSP):</span> The most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery.</li><li><span style=\"font-weight: bold;\">Security as a service (SECaaS):</span> These security services often include authentication, anti-virus, anti-malware/spyware, intrusion detection, Penetration testing and security event management, among others.</li></ul>\r\nToday, most of SIEM technology works by deploying multiple collection agents in a hierarchical manner to gather security-related events from end-user devices, servers, network equipment, as well as specialized security equipment like firewalls, antivirus or intrusion prevention systems. The collectors forward events to a centralized management console where security analysts sift through the noise, connecting the dots and prioritizing security incidents.\r\nSome of the most important features to review when evaluating Security Information and Event Management software are:\r\n<ol><li><span style=\"font-weight: bold; \">Integration with other controls:</span> Can the system give commands to other enterprise security controls to prevent or stop attacks in progress?</li><li><span style=\"font-weight: bold; \">Artificial intelligence:</span> Can the system improve its own accuracy by through machine and deep learning?</li><li><span style=\"font-weight: bold; \">Threat intelligence feeds:</span>&nbsp; Can the system support threat intelligence feeds of the organization's choosing or is it mandated to use a particular feed?</li><li><span style=\"font-weight: bold; \">Robust compliance reporting:</span>&nbsp; Does the system include built-in reports for common compliance needs and the provide the organization with the ability to customize or create new compliance reports?</li><li><span style=\"font-weight: bold; \">Forensics capabilities:</span>&nbsp; Can the system capture additional information about security events by recording the headers and contents of packets of interest? </li></ol>\r\n\r\n\r\n","materialsDescription":"<h1 class=\"align-center\"> Why is SIEM Important?</h1>\r\nSIEM has become a core security component of modern organizations. The main reason is that every user or tracker leaves behind a virtual trail in a network’s log data. SIEM software is designed to use this log data in order to generate insight into past attacks and events. A SIEM solution not only identifies that an attack has happened, but allows you to see how and why it happened as well.\r\nAs organizations update and upscale to increasingly complex IT infrastructures, SIEM has become even more important in recent years. Contrary to popular belief, firewalls and antivirus packages are not enough to protect a network in its entirety. Zero-day attacks can still penetrate a system’s defenses even with these security measures in place.\r\nSIEM addresses this problem by detecting attack activity and assessing it against past behavior on the network. A security event monitoring has the ability to distinguish between legitimate use and a malicious attack. This helps to increase a system’s incident protection and avoid damage to systems and virtual property.\r\nThe use of SIEM also helps companies to comply with a variety of industry cyber management regulations. Log management is the industry standard method of auditing activity on an IT network. SIEM management provides the best way to meet this regulatory requirement and provide transparency over logs in order to generate clear insights and improvements.\r\n<h1 class=\"align-center\">Evaluation criteria for security information and event management software:</h1>\r\n<ul><li>Threat identification: Raw log form vs. descriptive.</li><li>Threat tracking: Ability to track through the various events, from source to destination.</li><li>Policy enforcement: Ability to enforce defined polices.</li><li>Application analysis: Ability to analyze application at Layer 7 if necessary.</li><li>Business relevance of events: Ability to assign business risk to events and have weighted threat levels.</li><li>Measuring changes and improvements: Ability to track configuration changes to devices.</li><li>Asset-based information: Ability to gather information on devices on the network.</li><li>Anomalous behavior (server): Ability to trend and see changes in how it communicates to others.</li><li>Anomalous behavior (network): Ability to trend and see how communications pass throughout the network.</li><li>Anomalous behavior (application): Ability to trend and see changes in how it communicates to others.</li><li>User monitoring: User activity, logging in, applications usage, etc.</li></ul>\r\n\r\n","iconURL":"https://old.roi4cio.com/fileadmin/user_upload/icon_SIEM.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.andek.ru/ehkspertiza/istorii-uspexa/detail.php?ID=490","title":"Supplier's web site"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}