Freshsales CRM

Problems that solves

Decentralized IT systems

Low quality of customer service

High costs of routine operations

Failure to attract new customers

Customer attrition

Low quality of customer support


Reduce Costs

Enhance Staff Productivity

Freshsales CRM

With Freshsales CRM, your team can now use the leading results based on AI, built-in phone, email, activity capture and much more.


Manage leads minus the clutter Automatically capture your website visitors as sales leads and group them based on their engagement with your website. Assign them to the right salespeople on your team. Reach out to each lead with complete context and an informed call-to-action.

360° customer view Access customers’ social profiles, identify customer touchpoints (website, product, interactions, appointments), and more—from a single screen.

Lead scoring Know which sales lead is hot and who’s not, using lead scores. Prioritize follow-ups with data-backed insights.

Auto profile enrichment Bid goodbye to manual data entry! When a lead is added in the sales CRM, their social profile information and photo are automatically updated in their profile.

Territories Group your sales team by territories. Focus on areas where you’re closing more deals, and identify territories with potential business.

Auto lead assignment In each territory, let the sales CRM automatically assign leads to handpicked salespeople on your team.

Appointments, tasks, notes and files Schedule appointments with leads and customers; collaborate with your team on tasks. Make quick notes against each contact; manage and share files.

Smartforms (web-to-lead) When a visitor fills your web form, they’re automatically added as a new lead in Freshsales. Plus their profile is auto-enriched with lead score, social media information, and photo.

Dive deep into deals, close them faster Transform your sales pipeline into a well-oiled revenue engine—organize, analyze, prioritize and close deals faster. Use the sales CRM to bring visibility and velocity to your pipeline.

Visual sales pipeline With a single sweep of the eye, locate the deals in each stage of your pipeline. Sort and filter deals to get a better view of your pipeline.

Deal status, at a glance How many deals are under review? What is the value of these deals? Get these insights instantly from the deal stage bar.

Simple drag-and-drop navigation Move deals across your sales pipeline with a simple drag and drop. Like organizing your filing cabinet.

Action-oriented follow-ups Make calls and send emails to prospects right from the deals dashboard. You don’t have to click into each deal to act on it.

Track deals on the go Keep track of your deals from the palm of your hand, with the Freshsales mobile CRM app for Android and iOS.

Deal age Create reports based on time taken to close deals. Optimize your sales process and improve your reps’ performance.

Multiple sales pipelines Selling different products across different markets, with different sales processes? Create multiple pipelines in the sales CRM and keep track of every deal.

Know your visitors in real time When your visitors make key decisions on your website and with your product, don’t miss a beat. Get real-time analytics from the sales CRM to power your next conversation.

Website and in-app tracking Which web pages are your prospects visiting? How do they interact with your product? Leverage these insights for smart conversations.

Activity timeline Get a chronological timeline view of each prospect’s activity, so your sales team can pick the right moments and close deals faster.

Behavior-based segmentation Using the data collected by the sales CRM, segment a contact’s activities and learn more about their engagement with your company.

Advanced lead scoring Score leads based on their characteristics and behavior, so you know which leads are close to a sale and which others need nurturing.

Make quick, quality calls from your CRM Buy numbers, assign them to your sales reps, and start making calls—all from the sales CRM. With automatic call logs, every call in Freshsales is captured; you can also manually log calls you receive outside Freshsales.

One click to call No extra software/hardware costs. Just place calls with one click from inside Freshsales.

Entire conversation history View all your conversations in one place. Make your next sales call or schedule an appointment from the same interface.

Assign numbers to your team Purchase local and toll-free numbers from inside Freshsales and assign them to your sales reps so they can start calling right away.

Automatically log calls Sit back and let the sales CRM automatically log all incoming and outgoing calls. Stop worrying about faulty call logs.

Personalize welcome and voicemail messages Record a voicemail message inside Freshsales, upload a greeting, or type your voicemail message and let Freshsales convert it to audio.

User features

Organizational Features

Internet access is available for employees