Zendesk Sunshine

Problems that solves

No unified email system

No unified address book

No control over data access

Inability to forecast execution timelines

Poor timing of management decision making

Risk or Leaks of confidential information

Low quality of customer service

Non-existent or decentralized IT incidents' management

High costs of routine operations

No automated business processes

No control over implementation


Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Support Decision Making

Ensure Compliance

Increase Customer Base

Generate Business Reports

Support Customers

Enhance Competitive Ability

Zendesk Sunshine

Zendesk Sunshine is the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.


When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one‑dimensional view of customers. Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, built on AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences. Better customer relationships Put people — not legacy CRM — at the center of your business. Sunshine gives you the flexibility to identify, understand, and segment your customers for more personalized experiences. All your customer data, connected Take back control of your customer data. Sunshine is an open platform designed to work with all of your business applications, so you can capture every customer interaction, no matter where it comes from. App creation, at your command Sunshine gives you the freedom to build modern customer applications your way. Use your favorite tools for complete control, with the flexibility of an open, standards-based platform. Imagine the possibilities The sky is the limit with Sunshine. Share valuable customer data to every part of your business and build something beyond traditional support.

User features

Organizational Features

Internet access is available for employees