Indegy Device Integrity for The Raleigh City Public Services Department

About company. The Raleigh City Public Services Department is responsible for providing water and sewage. The population of the city is 570,000 people - this includes the city of Raleigh, North Carolina, the United States and the surrounding areas. The work and support of the operation of these services are monitored by the “Technical Applications group”, which is also responsible for the operation and security of the process control network.

Challenge. Aware of the growing cyber threat to critical infrastructure and the need to comply with new rules regarding risk assessment and emergency response, the Roly Department of Public Utilities decided to update its industrial network security solution. In order to provide a safer and more resilient infrastructure, to detect potential threats that could harm water supply and sewage, the Department of Public Utilities required full visibility and control of changes made to the PLC and other key devices in their industrial network. The security team realized that monitoring network traffic provides only half of what is needed to protect the control system network. Accordingly, they were interested in adding an active detection component that could work together with passive network monitoring to provide critical information about the industrial network, which cannot be gathered only by reviewing network traffic. Another key security requirement for the Raleigh city was automatic asset discovery and management. Manual processes that were previously used to manage assets were laborious and error prone, making it difficult to maintain up-to-date and accurate accounting of assets within the network, which is crucial for adequate risk assessment and regulatory compliance.

Integration. The town of Raleigh chose Indegy after a thorough review of the proposals, during which they evaluated several suppliers. “We have chosen Indegy for the unique ability to monitor, proactively detect and warn our employees about any changes made to our industrial management systems that may affect their integrity and proper operation.”
Steve Worley, SCADA Security Manager for Raleigh City. Results Since the complete visibility of devices was a priority for Raleigh PCS engineers, the use of proprietary active detection technology in the Device Integrity solution enabled them to get the most comprehensive picture of the state of their network. Device Integrity detects, classifies and requests all ICS assets and devices, even those that do not interact on the network. At the same time, requests to devices do not affect network operations, without changing or making heavier the work of the systems. Details regarding asset accounting and advanced context for warnings helped to improve the accuracy of warnings and, ultimately, the effectiveness and efficiency of the security team, which was exempted from manual risk management. Indegy Device Integrity provides the Role team with a complete audit log, detailing all engineering activities related to devices. By collecting "who", "what", "when", "where", and "how" data on the network, the audit log allows the security team to quickly identify the problem, the responsible party and, in the event of a problem, facilitate the restoration of the system to its previous state .

Light Bulb Device Integrity is a unique solution for full transparency and accounting of assets within industrial environments.