Values
Reduce Costs
Enhance Staff Productivity
Ensure Security and Business Continuity
Improve Customer Service
Support Decision Making
Ensure Compliance
Enhance Competitive Ability
HPE Service Manager (SM)
HPE Service Manager – Service desk & help desk management software that quickly and efficiently handles change and incident management while bringing together a broad range of ITSM capabilities, Big Data and social collaboration to enable your workforce with connected intelligence.
About Product
Description
HPE Service Manager - Key Features
Complete Service Desk - Simplify and consolidate service management with a powerful, single point of contact for all core IT processes including incident, problem, change, request and knowledge management. Improve IT service support and delivery processes across the complete lifecycle leveraging ITIL® industry best practices.
Big Data Intelligence
Automated and Social Self-service
Best Practices
Agile and Automated Change Management
Mobile Phone and Tablet Support
Reduce ITSM Costs with a Smarter Service Desk
Help your service desk agents and IT managers proactively manage service quality. This video shows how they can take quick action and increase productivity by using more than 100 out-of-the-box reports and personalized and role-based dashboards.
