Genesys PureConnect (formerly Interaction Center Platform)

Problems that solves

No control over data access

Low quality of customer service

No monitoring of corporate IT processes

Customer attrition

Low quality of customer support

Poor communication and coordination among staff


Support Customers

Develop Sales Channels

Improve Customer Service

Enhance Staff Productivity

Genesys PureConnect (formerly Interaction Center Platform)

The Genesys PureConnect platform is an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs.


PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. Built on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business communications infrastructures. Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features. The PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. The PureConnect platform also integrates seamlessly with all of your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems. Proven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Technical Officer

Chief Sales Officer

Other CxO

Organizational Features

Web-based customer portal

Internet access is available for employees