Oracle Siebel CRM


Reduce Costs

Enhance Staff Productivity

Improve Customer Service

Reduce Production Timelines

Increase Customer Base

Support Decision Making

Generate Business Reports

Support Financial Management

Support Customers

Oracle Siebel CRM

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.


Only Oracle can deliver complete, end-to-end customer lifecycle solutions. Siebel CRM delivers transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on-premise and on-demand CRM solutions that are tailored to industry requirements and offer role-based customer intelligence and prebuilt integrations. Siebel CRM plays an important role within the Oracle Customer Experience (CX) portfolio, delivering customer experience across mobile, in-store, and field service, and leveraging a wide range of Oracle foundation tools. Siebel Sales Application Sales Oracle's Siebel Sales applications maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values. Siebel Sales Mobile and Handheld Sales Analytics Microsoft Exchange Server Partner and Channel Management Siebel Partner Analytics Siebel Partner Portal Siebel Partner Manager Siebel Enterprise Marketing Marketing Oracle's Siebel Enterprise Marketing is a comprehensive closed-loop solution that empowers B2B and B2C organizations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing delivers actionable insight to all members of the marketing organization. Siebel eMail Marketing Oracle Marketing Analytics Siebel Web Marketing Siebel Events Management Siebel Loyalty Management Siebel Campaign/Dialogue Management Siebel Marketing Resource Management Quote & Order Capture Commerce Oracle's Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty. Siebel Dynamic Catalog Siebel Product and Pricing Analytics Siebel Dynamic Pricer Siebel Product and Catalog Management Siebel Quote and Order Lifecycle Management Siebel Contact Center and Service Service Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe. Siebel Contact Center Siebel Contact Center and Service Analytics Siebel Field Service Siebel Help Desk Siebel Mobile Solutions Siebel Warranty Management Siebel Partner Relationship Management Social Siebel CRM provides an open integrated framework for Social Media giving customers the ability to use Oracle Social Relationship Management (SRM) cloud services with their Siebel CRM implementation. Social Siebel CRM Technology Siebel CRM Technology Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services. Siebel Application Deployment Manager Siebel Application Response Measurement Siebel CRM Desktop Oracle Fusion Middleware Siebel Best Practice Center Siebel Handheld Siebel Remote and Mobile Web Client Siebel Server Sync Siebel Task-Based UI