1. Marketing
2. Sales
3. Project Management
4. Resource Planning
5. Case Management
6. Service Management

• Support and registration of marketing activities for reporting, follow up and management
• Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.
• Create process support for your marketing activities, both simple and complex ones

• Categorization of customers based on needs of the organization and the area such as industry, sector or geography
• Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint
• Training Management with courses and participants, reuse data you previously created

• With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists
• Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views
• Consistently easy to use interface

• Business Process Flow with guiding steps in order to complete the sales process
• Track meetings and emails to your sales activities

• Dynamic sales processes, helping you to follow the sales processes that apply to you
• Support for several simultaneous sales processes
• With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time
• Customer Plans for targeted customer strategy on activity level with follow-up possibilities
• Opportunities to follow up recurring income over time

• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs, views and dashboards
• Quick update of progressive sales processes

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Start from one of your predefined project model
• Add project activities for each unique project
• With the ability to follow the people who are relevant to the project
• Spread the responsibility on project activities and project logs
• Time reporting on projects and/or project activities
• Do follow-up on the budget and hours towards activities and timesheets
• - Analyze and visualize through views, graphs and dashboards

• Access to the same information with the possibility of access control through security roles
• Connect to SharePoint for an integrated experience
• Visualize to illustrate the project's success or warning signs
• Simple time reporting

• Integration with Outlook activities, track emails and other activities in your projects
• Integration to SharePoint for document management

• Support for multiple simultaneous resource plans with the same or different resource members
• Save time by copying a resource allocation over time
• Duplicate resource allocations for faster input
• Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum
• Resource allocation to projects and project activities

• The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.

• Follow-up on contractual commitments for SLA
• Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement
• Business Process Flow with guiding steps in order to complete the support process
• Cases automatically created based on in-coming email
• Support for case management through queues, and automatic routing of cases to queues

• Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.
• Possibilities to do time reports on projects and/or cases
• Case management within projects
• Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards
• Possibility to build a knowledge database based on recurring problems

• Simple and easy to use web interface
• Clear responsibilities for users in the process
• Full integration with Outlook contacts and activities
• Good follow-up possibilities with graphs and views, for cases as well as users
• Possibilities for follow-up that suits your organization

• Case management with SLA
• Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
• Integration with Outlook activities

• Installation management for the identification of existing installations such as machinery, equipment and products at your customers
• Add and follow the installation components
• Service Plans: add installations to a service plan and get control over when and where the services will be performed
• Work on the field, on- and offline, with Absalon Service app
• Follow up the maintenance work historically and onwards
• Register service cases within service plans, for installations and users
• Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution

• Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way

• With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
• With Absalon Service app, users can work online or offline and quickly enter new data.

• Manage products, product groups, brands, price lists and discounts
• Use the built-in marketing lists to reach accounts and contacts
• Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day
• With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands

• Organize and guide your sales force by creating business plans, t  erritory plans and action plans
• Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly
• Understand how the business develops by following up on the data that the sales representative reports after meetings
• Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting
• Keep track of the distribution of your products on the shelves at your customers
• Track awareness for your brands at organizations and contacts
• Manage expenses and product samples to customers
• Use Absalon add-on to create events and invite contacts

• Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings 
• Find your way to customers with help of the map of Absalon add-on that creates the best route
• Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week
• Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited
• Use pre-defined messages, feedback and CLM for each brand
• The recurring user interface for reporting sales meetings accelerates the reporting process

• Use the built in marketing lists to contact organizations and contact persons with similar features
• Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals

• Use the built-in map function to locate your contacts and plan the best possible route 
• Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings
• Evaluate how your message has been received by the various contact persons
• Set up action plans with predefined messages and feedback, CLM and hand-out materials
• Copy an action plan and recycle the data that is already available in the system
• Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards
• Check contribution margin ratio for each contact in your plan so that you reach your goals
• Invite your contacts to events with a few simple steps

• Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are
• The user experiences that the app is easy to understand and easy to use
• Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings
• Get the contact person's signature on the location of the samples that you handed out
• Switch between the laptop and the app to find the most efficient way to work

Create a single center for all your data, be it structured, unstructured or streaming data. Provide work of such transformational decisions, as functions of business analytics, reports, the expanded analytics and analytics in real time. To easily get started, take advantage of the performance, flexibility, and security of Azure's fully managed services, such as SQL Azure and Azure Databricks.

Get rid of worries

Built-in advanced security features include transparent data encryption, auditing, threat detection, integration with Azure Active Directory and virtual network endpoints. Azure services correspond to more than 50 industry and geographic certifications and are available worldwide in 42 regions to store your data wherever your users are located. Finally, Microsoft offers financially secured service level agreements to spare you any hassle.

• Availability Zones
• Availability sets
• Virtual Machine Scale Sets (VMSS)

Supporting Linux, Windows Server, SQL Server, Oracle, IBM, SAP and other platforms, Azure virtual machines provide the flexibility of virtualization for a wide range of computing solutions. All current-generation virtual machines include load balancing and autoscaling. 
Azure Virtual Machines - is a proposal that includes various solutions, from an inexpensive B series to virtual machines with the latest GPU optimized for machine learning. It is designed to perform any workloads within any budget.

Language Understanding (LUIS) is a machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve.

Benefits:

Add natural language to your apps

Designed to identify valuable information in conversations, LUIS interprets user goals (intents) and distills valuable information from sentences (entities), for a high quality, nuanced language model. LUIS integrates seamlessly with the Azure Bot Service, making it easy to create a sophisticated bot.

Quickly build a custom language solution

Powerful developer tools are combined with customizable pre-built apps and entity dictionaries, such as Calendar, Music, and Devices, so you can build and deploy a solution more quickly. Dictionaries are mined from the collective knowledge of the web and supply billions of entries, helping your model to correctly identify valuable information from user conversations.

Always learning and improving

Active learning is used to continuously improve the quality of natural language models. Once the model starts processing input, LUIS begins active learning, allowing you to constantly update and improve the model.

Enterprise-ready, available worldwide

The service is ready to be deployed in commercial applications and can scale with enterprise quality and performance. The service meets international compliance standards, supports 13 languages and available worldwide, making it highly accessible around the world.

Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security.

Be more productive wherever you are

Connect employees to the people, information, and content they need to do their best work, from any device.

Comes with Office apps

Stay up to date with the latest versions of Word, Excel, PowerPoint, and more.

Email and calendaring

Connect with customers and coworkers using Outlook and Exchange.

Chat, call, and meet

Keep your team on the same page with group chat, online meetings, and calling in Microsoft Teams.

Cloud storage

Manage your files from anywhere with 1 TB of OneDrive storage.

Don’t drown in paperwork

Transform the way you manage your business and simplify the way work gets done with modern tools that streamline business processes.

Manage customer appointments

Simplify how customers schedule and manage appointments with Bookings.

Capture employee and customer insights

Create surveys, polls, and questionnaires to gather data and insights with Microsoft Forms.

Make repetitive tasks easy

Automate everyday business processes with Power Automate.

Works with what you have

Sign in once to access all your tools. Microsoft 365 integrates with hundreds of third-party cloud apps.

Protect what matters most

Help protect your employees, data, and customer information with enterprise-grade security you can trust.

Defend against cyberthreats

Protect against phishing attempts, ransomware, spam, malware, viruses, malicious links, and other threats.

Keep customer data safe

Protect sensitive business information from cybercriminals, unauthorized access, and accidental deletion.

Secure your devices

Help keep your data safe, even when accessed on employees’ personal devices.

Simplify IT management

Easily setup and manage your users, devices, and data, giving you time back to focus on running your business.

Advanced Threat Analytics (ATA) is an on-premises platform that helps protect your enterprise from multiple types of advanced targeted cyber attacks and insider threats by using information from multiple data-sources in your network to learn the behavior of users and other entities in the organization and build a behavioral profile about them and by leveraging ATA's proprietary network parsing engine to capture and parse network traffic of multiple protocols.

Get peace of mind all day with advanced threat protection

Detect threats fast with behavioral analytics

No need to create rules, fine-tune, or monitor a flood of security reports with self-learning and advanced, ready-to-analyze intelligence.

Adapt as fast as your attackers

Rely on continually updated learning that adapts to the changing nature of your users and business.

Focus on only important events

Review the attack timeline for a clear and convenient view of suspicious activity or persistent threats.

Reduce false positive fatigue

Receive alerts only after suspicious activities are contextually aggregated and verified.

Prioritize and plan for next steps

Get recommendations for investigation and remediation of each suspicious activity.

• Throughput and latency approaching database speeds.
• Richer, more flexible, business-specific confidentiality models.
• Network policy management through distributed governance.
• Support for non-deterministic transactions.

Dynamics 365 for Sales

Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.

Dynamics 365 for Retail

Create personalized shopping experiences that unify digital, in-store, and back office operations.

Dynamics 365 for Customer Service

Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.

Dynamics 365 for Field Service

Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.

Dynamics 365 for Project Service Automation

Deliver customer projects on-time, within budget, and become a trusted advisor.

Dynamics 365 for Finance and Operations

Modernize your business operations across finance, manufacturing, and supply chain to drive new growth.

Dynamics 365 for Talent

Attract the right people and seamlessly onboard, engage, and grow your talent.

Adobe Marketing Cloud

Deliver personalized experiences throughout your marketing and sales engagements at scale with Dynamics 365 and Adobe.

Dynamics 365 for Marketing

Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sales.

• Eliminate threats before they reach the corporate firewall with multi-layered, real-time anti-spam and multi-engine anti-malware protection.
• Protect your company's IP reputation by using separate outbound delivery pools for high-risk email.
• Five financially backed SLAs attest to a high quality of service, including protection from 100% of known viruses and 99% of spam.
• Globally load-balanced network of datacenters helps to ensure a 99.999% network uptime.

• Manage and administer from the Exchange Administration Center—a single web-based interface.
• Near real-time reporting and message trace capabilities provide insight into email environments by retrieving the status of any message that Exchange Online Protection processes.
• Active content, connection, and policy-based filtering enables compliance with corporate policies and government regulations.
• IT-level phone support 24 hours a day, 7 days a week, 365 days a year at no additional cost.

• No hardware or software required to install, manage, and maintain, which minimizes up-front investment.
• Get a predictable payment schedule through a subscription-based service for customers with an on-premises email deployment. Exchange Online Protection is also included in Exchange Online and any Office 365 plan that includes Exchange Online.
• Simplify IT environments by reducing the need for in-house email security servers and applications.
• Ensure that no email is lost or bounced by automatically queuing email if the destination email server becomes unavailable for any reason.
• Get up and running quickly with a simple MX record change.