Categories
Problems that solves
Decentralized IT systems
Low quality of customer service
No automated business processes
High costs of routine operations
Separate communications channels
Failure to attract new customers
Customer attrition
Low quality of customer support
Values
Reduce Costs
Improve Customer Service
Increase Customer Base
Lithium Social Media Management
Lithium Social Media Management combines powerful publishing and response feature sets for marketing and customer service.
About Product
Description
Social publishing made easier Publish content that resonates Stop the guesswork. Publish the right content at the right time with the auto-scheduler, which is powered by Klout data to improve engagement. Improve team collaboration and workflow Plan integrated campaigns with a Global Omni-channel Calendar of ads, events, campaigns, social posts, emails, and more. Plus, align all teams with campaign briefs and task management. Drive campaigns forward effectively Track campaign progress with a visual timeline, organized by milestones. Stay on top of all planned content and its status with a Production Dashboard, so deadlines aren't missed. Social Response Private, in-the-moment customer care Provide private and trusted customer care in real-time, regardless of channel. We've designed capabilities to help brands carry meaningful conversations with their customers in one continuous thread, so agents can easily pick up where a conversation left off. Powerful insights in real-time Offer your customers the best experience possible by instantly capturing their post-resolution feedback. Our integration with Twitter allows brands to analyze Net Promoter Score (NPS®) and Customer Satisfaction (CSAT) data to bring a new dimension of customer data and social ROI to brands. Highly customizable analytics and customer insights, available on-the-go Our mobile applications allow teams to stay in the know and act fast by easily accessing live trends and insights.
