Problems that solves
No control over data access
Low quality of customer service
No monitoring of corporate IT processes
Customer attrition
Low quality of customer support
Poor communication and coordination among staff
Values
Support Customers
Develop Sales Channels
Improve Customer Service
Enhance Staff Productivity
Genesys PureConnect (formerly Interaction Center Platform)
The Genesys PureConnect platform is an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs.
About Product
Description
PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite.
Built on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate contact centre and business communications infrastructures. Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.
The PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. The PureConnect platform also integrates seamlessly with all of your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.
Proven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements.
Deployments with this product
User features
Roles of Interested Employees
Chief Executive Officer
Chief Information Officer
Chief Technical Officer
Chief Sales Officer
Other CxO
Organizational Features
Web-based customer portal
Internet access is available for employees