mplsystems Omni-Channel Contact Centre

For the last 2 consecutive years, mplsystems have been identified as a Visionary in Gartner’s Magic Quadrant for Contact Centre as-a-Service (CCaaS) in Western Europe. Positioned furthest for completeness of vision, in the Visionaries Quadrant, this inclusion illustrates our unique capability to deliver true omni-channel customer service through our combination of advanced contact centre technology and Customer Service CRM on a configurable agent desktop. OMNI-CHANNEL CONTACT CENTRE mplsystems offers a unique Omni-Channel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels EMAIL MANAGEMENT SOFTWARE Mplsystems email management allows businesses to transform their customer service by enabling them to respond to email enquiries faster & with better quality CHAT & MESSAGING APPS mplsystems web chat software provides a quick to integrate, simple to use facility to blend into your contact centre alongside calls, emails and social contact CONTACT CENTRE TELEPHONY mplsystems’ platform incorporates all the ingredients of a traditional call centre ACD, but in addition provides the widest range of non-voice applications in the market OUTBOUND DIALLING SOFTWARE Seamlessly blend inbound calls with outbound campaign calls and scheduled call backs for maximum efficiency WORKFORCE OPTIMISATION Empowering agents with the right skills and motivation involves a complex suite of diverse and integrated workforce optimisation tools. CONTACT CENTRE ANALYTICS mplsystems provide custom contact centre reporting & analytics tools to create full visibility of performance DASHBOARDS AND WALLBOARDS mplsystems provide fully customised contact centre dashboards & wallboards to create maximum visibility of performance for supervisors and team members