Microsoft System Center Service Manager (SCSM)

Problems that solves

Risk of lost access to data and IT systems

No monitoring of corporate IT processes

Non-existent or decentralized IT incidents' management


Manage Risks

Ensure Security and Business Continuity

Microsoft System Center Service Manager (SCSM)

Microsoft System Center Service Manager is designed to improve and simplify IT support operations.


Microsoft System Center 2012 Service Manager (SCSM 2012) is a management product in the System Center 2012 suite that can help an enterprise automate and adapt its IT service management. SCSM includes built-in processes that address situations enterprises will come across, such as changing control, managing assets' lifecycles and resolving problems and incidents as they occur. The SCSM 2012 application consists of three tiers: a console, a data access module and a database.
Enterprises must take two important factors into consideration before deploying SCSM 2012. First, they must create and identify a domain account to use when setting up Service Manager. Second, they must create a user group in Active Directory Domain Services.
There a number of ways to deploy SCSM 2012, but there are three deployment options that receive the most attention: one virtual computer and one physical computer; two computers to host the management server and database; and four computers to host the management server and database.

User features

Roles of Interested Employees

Chief Executive Officer

Chief Information Officer

Chief Technical Officer

Chief IT Security Officer