LANDESK Service Desk

Modernize your IT Service Management Enable your service management team to meet the needs of your users and your digital enterprise by delivering higher quality IT and business services consistently across the organization. LANDESK helps you manage and automate the lifecycle of ITSM processes to modernize your service delivery and IT support. LANDESK® Service Desk helps to optimize services, offers end users exceptional experiences,  and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. LANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance. LANDESK Service Desk Capabilities Mobile ITSM Deliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access. IT Self Service Provide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog. Role-driven interface Empower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs. ITSM Reporting and Dashboards Visualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making. IT Integration and Automation Integrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems. Social ITSM Build better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration. Beyond core ITSM Improve automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department. ITIL Processes Drive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes. ITSM Software as a Service (SaaS) Available as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model. Design App Store View and select new service management apps from the LANDESK Design App Store to better support your business.