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Salesforce Commerce Cloud

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Salesforce Commerce Cloud

1.4
Pitch
Salesforce Commerce is an online CRM solution with seamless 1-to-1 shopping experiences that unify mobile, social, web, and store with built-in predictive intelligence, mobile-first design, and the agility of the cloud. Engage shoppers across all digital channels with our personalized, innovative, and AI-powered commerce solution for marketing, merchandising, promotions, fulfillment, and more.

Features of product

Проблемы Problem Solving
  • Low quality of customer service
  • High costs of routine operations
  • No automated business processes
  • Unstructured data
  • Failure to attract new customers
  • Customer retention
  • Low quality of customer support
Ценности Business Values
  • Reduce Costs
  • Improve Customer Service
  • Increase Customer Base
  • Support Customers
Матрица сравнения с конкурентами Matrix of comparison with competitors
Описание

About Product

Deliver a seamless shopping experience across all channels. Move to market faster, connect with more customers, and create personalized experiences across mobile, social, digital, and store through the power of cloud-based unified commerce. Conquer personalization. Delight shoppers and automate merchandising with Einstein's AI capabilities — no data scientist required! Woven into the fabric of Commerce Cloud, Einstein provides merchandising insights, time-saving task automation, and personalized shopping tailored to every click. Speed up your operations. Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time, without the usual complexities. Go global in record time. Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved. Delight shoppers with constant innovation. Regularly deliver new, exciting customer experiences without delays or dependencies. Enjoy seamless upgrades, an open standards-based dev environment, and a rich ecosystem of technology partners — all powered through the cloud. Integrate with the #1 CRM for retail. Sell, service, and market faster with Salesforce. Commerce Cloud is an integral part of the Salesforce Intelligent Customer Success Platform that includes world-class solutions for marketing, customer service, community, and more.

Характеристики

Characteristics

CRM Type

Data location

Functionality

Application Type

System customization
Security and administration
Customer base
Customers document flow
Omnicanal communications

Business Process Management

Features of users

Признаки применимости Company requirements
  • Internet access is available for employees
  • Mobile users