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1.80

Absalon CRM

Absalon CRM Modules:
  1. Marketing
  2. Sales
  3. Project Management
  4. Resource Planning
  5. Case Management
  6. Service Management
MARKETING The marketing module in Microsoft Dynamics CRM is, together with Absalon CRM, covering marketing lists, customer categorization, account plans, event management and more. Microsoft Dynamics CRM
  • Support and registration of marketing activities for reporting, follow up and management
  • Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.
  • Create process support for your marketing activities, both simple and complex ones
Absalon add-on
  • Categorization of customers based on needs of the organization and the area such as industry, sector or geography
  • Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint
  • Training Management with courses and participants, reuse data you previously created
Microsoft add-on products for marketing
  • With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists
  • Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like
User experience
  • Full integration with Outlook contacts and activities
  • Good follow-up possibilities with graphs and views
  • Consistently easy to use interface
SALES Absalon add-on extends the sales module developed from the already well-defined sales support that comes with Microsoft Dynamics CRM. With Absalon add-on the updating of data goes even faster, and administration time is reduced. Microsoft Dynamics CRM
  • Business Process Flow with guiding steps in order to complete the sales process
  • Track meetings and emails to your sales activities
Absalon add-on
  • Dynamic sales processes, helping you to follow the sales processes that apply to you
  • Support for several simultaneous sales processes
  • With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time
  • Customer Plans for targeted customer strategy on activity level with follow-up possibilities
  • Opportunities to follow up recurring income over time
User experience
  • Full integration with Outlook contacts and activities
  • Good follow-up possibilities with graphs, views and dashboards
  • Quick update of progressive sales processes
PROJECT MANAGEMENT The module for project management in Absalon CRM gather all information at the one place, where everybody has access to the same material and receives the latest updates. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. Microsoft Dynamics CRM
  • Integration with Outlook activities, track emails and other activities in your projects
  • Integration to SharePoint for document management
Absalon add-on
  • Start from one of your predefined project model
  • Add project activities for each unique project
  • With the ability to follow the people who are relevant to the project
  • Spread the responsibility on project activities and project logs
  • Time reporting on projects and/or project activities
  • Do follow-up on the budget and hours towards activities and timesheets
  • - Analyze and visualize through views, graphs and dashboards
User experience
  • Access to the same information with the possibility of access control through security roles
  • Connect to SharePoint for an integrated experience
  • Visualize to illustrate the project's success or warning signs
  • Simple time reporting
RESOURCE PLANNING With Absalon resource planning, resources can be booked for projects in different plans. Statistics and data for the plans are clear and you can follow the progress of work. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. Microsoft Dynamics CRM
  • Integration with Outlook activities, track emails and other activities in your projects
  • Integration to SharePoint for document management
Absalon add-on
  • Support for multiple simultaneous resource plans with the same or different resource members
  • Save time by copying a resource allocation over time
  • Duplicate resource allocations for faster input
  • Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum
  • Resource allocation to projects and project activities
User experience
  • The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.
CASE MANAGEMENT Case management is a major part within CRM and Absalon add-on contains additional functionality which works well with existing Microsoft Dynamics CRM components. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. Microsoft Dynamics CRM
  • Follow-up on contractual commitments for SLA
  • Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement
  • Business Process Flow with guiding steps in order to complete the support process
  • Cases automatically created based on in-coming email
  • Support for case management through queues, and automatic routing of cases to queues
Absalon add-on
  • Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.
  • Possibilities to do time reports on projects and/or cases
  • Case management within projects
  • Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards
  • Possibility to build a knowledge database based on recurring problems
User experience
  • Simple and easy to use web interface
  • Clear responsibilities for users in the process
  • Full integration with Outlook contacts and activities
  • Good follow-up possibilities with graphs and views, for cases as well as users
  • Possibilities for follow-up that suits your organization
SERVICE MANAGEMENT Microsoft Dynamics CRM has built-in support for service, which Absalon add-on has expanded with support for service plans, installation, recurring and scheduled service cases. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. Microsoft Dynamics CRM
  • Case management with SLA
  • Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
  • Integration with Outlook activities
Absalon add-on
  • Installation management for the identification of existing installations such as machinery, equipment and products at your customers
  • Add and follow the installation components
  • Service Plans: add installations to a service plan and get control over when and where the services will be performed
  • Work on the field, on- and offline, with Absalon Service app
  • Follow up the maintenance work historically and onwards
  • Register service cases within service plans, for installations and users
  • Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution
Microsoft add-on products for Business Intelligence
  • Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way
User experience
  • With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
  • With Absalon Service app, users can work online or offline and quickly enter new data.
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ROI-
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6
3
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Offer a reference bonus
1.40

Absalon CRM for Consumer Goods

Absalon Consumer Goods – For the Sales Manager Absalon CRM for consumer goods is based on the most widely used processes in sales within the industry. The solution will help the company strengthen its brands while minimizing the time spent on administration. Absalon Consumer Goods – For the Sales Rep Sales representatives’ main focus is to spread information about the various products and brands that their company offers the market. An important task is to report received feedback acquired during the meeting so that the brand can be strengthen even further in the future. With Absalon add-on, we combine a solid database of CRM with efficient processes to report sales meeting, limiting the time spent on administration, and all this is achievable through mobile devices and computers. Absalon Consumer Goods – For the Sales Manager Microsoft Dynamics CRM
  • Manage products, product groups, brands, price lists and discounts
  • Use the built-in marketing lists to reach accounts and contacts
  • Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day
  • With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands
Absalon add-on data setup
  • Organize and guide your sales force by creating business plans, t  erritory plans and action plans
  • Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly
  • Understand how the business develops by following up on the data that the sales representative reports after meetings
  • Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting
  • Keep track of the distribution of your products on the shelves at your customers
  • Track awareness for your brands at organizations and contacts
  • Manage expenses and product samples to customers
  • Use Absalon add-on to create events and invite contacts
Absalon add-on facilitates for the sales reps
  • Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings 
  • Find your way to customers with help of the map of Absalon add-on that creates the best route
  • Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week
  • Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited
  • Use pre-defined messages, feedback and CLM for each brand
  • The recurring user interface for reporting sales meetings accelerates the reporting process
Absalon Consumer Goods – For the Sales Rep Microsoft Dynamics CRM
  • Use the built in marketing lists to contact organizations and contact persons with similar features
  • Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals
Absalon add-on data setup
  • Use the built-in map function to locate your contacts and plan the best possible route 
  • Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings
  • Evaluate how your message has been received by the various contact persons
  • Set up action plans with predefined messages and feedback, CLM and hand-out materials
  • Copy an action plan and recycle the data that is already available in the system
  • Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards
  • Check contribution margin ratio for each contact in your plan so that you reach your goals
  • Invite your contacts to events with a few simple steps
Consumer Goods Sales Rep App
  • Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are
  • The user experiences that the app is easy to understand and easy to use
  • Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings
  • Get the contact person's signature on the location of the samples that you handed out
  • Switch between the laptop and the app to find the most efficient way to work
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ROI-
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5
17
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Offer a reference bonus
1.00

Agile CRM

Agile CRM is the world’s first fully-integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is used and trusted by over 15,000 customers globally to generate & nurture leads, close deals and support customers. Besides its headquarters in Dallas, Texas, USA. Agile CRM maintains offices in India and the Philippines. Agile CRM is the only comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.
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ROI-
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0
15
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Offer a reference bonus
2.00

Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. Amazon Connect Benefits Easy to set up and manage Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can begin taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding. Scalable and elastic There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles and paying only for the time callers are interacting with Amazon Connect plus any associated telephony charges. Pay as you go As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance. Reliable Amazon Connect runs on Amazon Web Services proven infrastructure operating 42 Availability Zones within 16 geographic regions around the world. This makes Amazon Connect more highly available, fault tolerant and scalable than would be possible if a contact center solution was run from a single data center. Open platform Amazon Connect is an open platform so it is easy to integrate with other systems such as customer relationship management (CRM) solutions or the AWS platform. For example, you can use AWS Lambda to run code for a serverless application or backend service to build contact flow experiences that adapt to your customer needs in real time. And Amazon S3 can be used to store call recordings, where you can control access and lifecycle of the data.
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ROI-
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16
14
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Offer a reference bonus
2.00

Amazon Simple Email Service

Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. It is a reliable, cost-effective service for businesses of all sizes that use email to keep in contact with their customers. You can use our SMTP interface or one of the AWS SDKs to integrate Amazon SES directly into your existing applications. You can also integrate the email sending capabilities of Amazon SES into the software you already use, such as ticketing systems and email clients. High Deliverability Content filtering technologies, dedicated IP addresses, and a reputation dashboard help protect and enhance your sender reputation. Maintaining a good reputation ensures that your messages reach your customers' inboxes. Cost-Effective Pay as you go, and pay only for what you use. There are no upfront fees, no time-consuming pricing negotiations, no fixed expenses, and no minimum charges. And, if you send from an application hosted in Amazon EC2, the first 62,000 emails you send every month are free. Configurable Use configuration sets to create rules that are applied to the emails you send using Amazon SES. Send email metrics to Amazon CloudWatch for further analysis, or receive notifications through Amazon SNS. Reliable Amazon SES runs on the highly reliable Amazon Web Services infrastructure. Multiple datacenters and redundant systems ensure the highest levels of availability. Amazon SES Product Details Building a large-scale email solution can be a complex and costly challenge for a business: you have to build your infrastructure, configure your network, warm up your IP addresses and protect your sender reputation. Many third-party email solutions require contract negotiations and significant up-front costs. Amazon SES eliminates these challenges, allowing you to start sending email in minutes. You benefit from the years of experience and the sophisticated email infrastructure Amazon.com built to serve its own large-scale customer base. Key Features High Deliverability The deliverability of your email—that is, the likelihood that the email you send will arrive in your recipients' inboxes—is based on the reputation of the IP addresses that the email is sent from. Reputation is determined largely by historical trends; if an address has a history of sending low-quality content, it will have a poor reputation. Amazon SES maintains a strong reputation among mailbox providers by actively filtering spam and malicious content. Content Personalization Generic, one-size-fits-all emails tend to have lower engagement rates than those that are personalized. With Amazon SES, you can create email templates that contain replacement tags for content personalization. When you send an email, you specify a template and the values of the replacement tags for each recipient. Amazon SES automatically removes the replacement tags from your messages and replaces them with the unique values you specified. Your customers receive highly-personalized messages that they are more likely to engage with.   Authentication When an internet service provider (ISP) receives an email, they check to see if it is authenticated before attempting to deliver it to the recipient. Authentication demonstrates to the ISP that you own the email address you are sending from. Amazon SES supports all industry-standard authentication mechanisms, including DomainKeys Identified Mail (DKIM), Sender Policy Framework (SPF), and Domain-based Message Authentication, Reporting and Conformance (DMARC). For more information about authentication, see Authenticating Your Email in Amazon SES in the Amazon SES Developer Guide. Dedicated IP Addresses By default, Amazon SES sends email from IP addresses that are shared with other Amazon SES customers. Shared addresses are a great option for many users: they are included in the base Amazon SES pricing, and their reputations are carefully monitored to ensure high deliverability. Amazon SES customers who send large volumes of email can lease dedicated IP addresses reserved for their exclusive use. When you send email using dedicated IP addresses, the sender reputation of these addresses is based solely on your email sending practices. If you have leased several dedicated IP addresses to use with your Amazon SES account, you can use the dedicated IP pools feature to create groups (pools) of those IP addresses. You can then associate each pool with a configuration set; when you send emails using that configuration set, those emails will only be sent from the IP addresses in the associated pool. See the Amazon SES Developer Guide to learn more about requesting dedicated IPs and creating dedicated IP pools. Monitoring Amazon SES provides several methods of monitoring your email sending activity, helping you fine-tune your email sending strategy. Amazon SES can capture information about the entire email response funnel, including the numbers of sends, deliveries, opens, clicks, bounces, complaints, and rejections. This data can be stored in an Amazon S3 bucket or an Amazon Redshift database, sent to Amazon SNS for real-time notifications, or analyzed using Amazon Kinesis Analytics. To learn about monitoring methods for Amazon SES, see Monitoring Your Amazon SES Sending Activity in the Amazon SES Developer Guide. Sender Reputation Management Amazon SES includes a reputation dashboard that you can use to track issues that could impact the delivery of your emails. This dashboard tracks the overall bounce and complaint rates for your account, and can inform you when other deliverability-impacting events occur, such as spamtrap hits, references to blocklisted domains in your emails, and reports from reputable anti-spam organizations. The bounce and complaint metrics from this dashboard are automatically published to Amazon CloudWatch. You can use CloudWatch to create alarms that notify you when your bounce or complaint rates reach certain thresholds. With this information, you can take immediate action on issues that could impact your sender reputation. To learn more about the Amazon SES reputation dashboard, see Monitoring Your Sender Reputation in the Amazon SES Developer Guide. Flexible Email Receiving When you use Amazon SES to receive incoming emails, you have complete control over which emails you accept, and what to do with them after you receive them. You can accept or reject mail based on the email address, IP address, or domain of the sender. Once Amazon SES has accepted the email, you can store it in an Amazon S3 bucket, execute custom code using an AWS Lambda function, or publish notifications to Amazon SNS For more information about receiving email with Amazon SES, see Receiving Email in the Amazon SES Developer Guide. To get started now, see Set up an Email Receiving Pipeline in the AWS Getting Started Resource Center. Multiple Email Sending Interfaces Amazon SES offers several methods of sending email, including the Amazon SES console, the Simple Mail Transfer Protocol (SMTP) interface, and the Amazon SES API. You can access the API using the AWS Command Line Interface (AWS CLI), or by using an AWS Software Development Kit (SDK). To get started sending email, see Getting Started in the Amazon SES Developer Guide or the 10-Minute Email Sending Tutorial in the AWS Getting Started Resource Center. Mailbox Simulator The Amazon SES mailbox simulator makes it easy to test how your application handles certain scenarios, such as bounces or complaints, without impacting your sender reputation. Using the mailbox simulator is as easy as sending a test email to a specific address. You can use the mailbox simulator to simulate successful deliveries, hard bounces, out-of-office responses or complaints. For more information about the mailbox simulator, see Testing Email Sending in the Amazon SES Developer Guide. AWS Integration Amazon SES integrates seamlessly with other AWS services, including Amazon EC2, AWS Elastic Beanstalk, Amazon SNS, Amazon Route 53, AWS IAM, Amazon S3, AWS Lambda, AWS KMS, Amazon CloudWatch, AWS CloudTrail, Amazon Kinesis Firehose, Amazon Elasticsearch Service, Amazon Redshift, and Amazon WorkMail. For information about how Amazon SES works with other AWS services, see Amazon SES and other AWS services in the Amazon SES Developer Guide. 
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ROI-
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18
12
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Offer a reference bonus
2.30

amoCRM

Easy-To-Love Interface - NO TRAINING WHEELS REQUIRED Get your whole team on board from day one with the most intuitive CRM on the market. Engineered with the user in mind, amoCRM delivers you easy-to-understand functionality in a sleek design. To save your salespeople time, all important operations can be carried out in every screen, minimizing the need to click around. It’s also optimized for iPad — with an interface like this, there’s a reason amoCRM is easy to fall in love with. Lead Grabbing - NEVER MISS A PROSPECT Are you catching all the leads you’re generating? amoCRM grabs every single lead from across all your channels for never-fail lead capture that’s automatic. No matter what the first touch point is — web form, email, phone, social media, or live chat — every prospect is effectively added to the CRM. Mobile CRM - SCAN A CARD, LOG A LEAD INSTANTLY Wherever you go, you’ve got the power of amoCRM behind you. Equipped with a business card scanner, our full-featured mobile app lets your team add leads like magic. Step into your next meeting completely prepared, and sync the results of each deal before the ink even dries. Mobile CRM gives you the freedom to roam, while keeping you connected. Two-Way Email Sync - ALL EMAILS SYNCED, PERIOD While other CRMs are stingy about email, amoCRM gives all users full email integration from the outset. That means you can connect any email address from any provider and use any app you want, and every message — sent and received — will be synced automatically and attached to the client’s amoCRM profile. Built-In VoIP - CLICK TO CALL, NO DEVICE NEEDED amoCRM offers a complete calling solution that's built right into your CRM. With one click, you can dial directly from the client’s profile with the crucial details right in front of you. And don’t worry if you forgot to jot something down during your talk — all phone calls are recorded and logged right in the event feed. amoCRM also keeps call statistics, so you can track your sales department’s calling habits. Collaboration & Messaging - BUILT-IN TEAM MESSAGING Our built-in messenger lets your team communicate lightning-fast right in the interface, so there’s no more switching from one app to another just to send a message. And don’t worry if you’re away from your desk — alerts are sent to both the amoCRM notification center and to your phone. Now you’re always connected — never again miss a message from your teammates. Pipeline Automation - ENGAGE LEADS WITH DIGITAL ADS amoCRM’s Digital Pipeline fully automates your lead nurture and follow-up sequences, sending emails and displaying targeted digital ads to engage prospects and keep them moving forward. Leads are guided effortlessly through your sales flow, so that when they’re passed to your salespeople, it’s a slam dunk. Recurring Sales - TRACK CUSTOMERS ON A RENEWAL LOOP In one screen, the customer pipeline delivers a bird’s eye view of your whole buying cycle in action. You can pinpoint the location of every single customer or see where clients are churning, and then take the right steps to get customers on a renewal loop. API & Extensions - CUSTOMIZE AMOCRM TO FIT YOUR NEEDS amoCRM is designed to play well with other pieces of software, so you can customize your CRM no matter what your level of technical knowledge is. Dozens of ready made extensions are available that you can get up and running right away. Or for those who prefer to build amoCRM into a completely tailormade solution, there’s also an open API for developers that’s absolutely free.
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ROI-
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8
16
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Offer a reference bonus
1.00

Apptivo CRM

Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.

 
  • CRM - Track the complete sales process and close more deals.
  • Project Management - Collaborate on tasks, manage timesheets, and log expense reports.
  • Online Invoicing - A billing system to send and receive online payments from anywhere.
  • Web Help Desk - A powerful ticketing system to deliver stellar customer support.
  • Expense Reports - Mobile expense reporting & simple approval workflow tools.
  • Field Service - Generate work orders, dispatch employee, and invoice for the job.
  • Procurement - Supply chain management with vendor tracking, purchasing, and inventory.
  • Order Management - Capture sales orders, track inventory & shipping, and invoice customers.
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ROI-
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12
13
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Offer a reference bonus
1.00

Asteril CRM (Астерил)

Комплексное решение В нашей CRM объединён функционал поиска и взаимодействия с клиентами. Оказания им услуг и ведения складского учета. Отслеживание доходов и расходов. Постановка и контроль задач. Автоматизация Все рутинные операции автоматизированы. Отслеживания передвижения товаров, обработка прайсов поставщиков, интеграция с бухгалтерией, службами доставки и взаимодействие с партнерами. Современный подход Работа в браузере с любого современного устройства и любого уголка мира. Возможность реализации любого пожелания клиента. Шифрование данных и резервное копирование.       Какие задачи Астерил решает в Вашем бизнесе 
  • взаимоотношения с клиентами
  • необходимая аналитика
  • финансовый учет
  • продажи
  • интеграция с другими системами
  • работа с мобильных устройств
6 причин обратиться именно к нам 
  • Отсутствие ежемесячной оплаты, одна цена для любого количества сотрудников
  • Реализация любых бизнес-процессов, алгоритмов и формул для Вашего бизнеса
  • 100% внедрение
  • Интеграция с любыми сервисами (E-mail, Viber, WhatsApp, 1C, телефония и т.д.)
  • За счет наработанного кода сможем предложить хорошую стоимость и проверенные решения
  • Наши аналитики возьмут на себя большую часть работы по анализу потребностей Вашего бизнеса
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ROI-
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13
20
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Offer a reference bonus
2.40

Avaya Aura® Call Center Elite

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers. Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Provide Your Customers with a Seamless Experience Across Channels. Among consumers, 68% say they expect the information they give an organization in one place to be available in another—and 80% say agents should be instantly familiar with contact history. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.
  • Add Lower Cost Customer Service Channels. Reduce call volume and improve contact center efficiency by moving interactions to lower cost channels such as email, chat, SMS, and social media.
  • Improve Your Contact Center Performance. Analyze historical and real-time reporting data to improve and maximize customer experiences, quickly adapting your contact center to respond dynamically to business and customer needs.
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ROI-
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8
20
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Offer a reference bonus
2.00

Avaya Aura® Call Center Elite Multichannel

Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite. Companies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone, email, text message, or instant message. Whether your customers communicate on mobile, emails, or chat, their communication is routed by identifying the agent using a phone call. The emails, SMS, or chat messages are then directly forwarded to the agent identified using this call. The agent can also reply using the same method of communication. Easy to implement and simple to use, Call Center Elite Multichannel also delivers: • Out-of-the-box desktop applications for supervisors • Framework applications including intelligent routing, interaction data, and centralized configuration • Automated or agent-initiated outbound preview dialing • Powerful application development tools for complete customization and integration • Simple and fast wizards for desktop screen pop-ups and routing rules The Call Center Elite Multichannel multimedia technology uses the phantom call capabilities of Communication Manager to deliver non-voice work items to contact center agents. Phantom calls are generated using the Computer-Telephony Integration (CTI) application. This application has no physical station as an originating point. The multimedia suite blends emails, SMS, and web-based customer inquiries with inbound calls.
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ROI-
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2
19
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Offer a reference bonus
2.40

Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE

Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее компетентному специалисту Avaya Aura® Communication Manager - Единый источник голосовой связи, видеосвязи и возможностей для совместной работы Avaya Aura® Experience Portal - унифицированная многоканальная система голосовой связи и самообслуживания
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ROI-
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8
4
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Offer a reference bonus
2.00

Avaya Call Management System (CMS)

Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage. Increase the efficiency of your call center Optimize performance across multiple channels. Improve service levels and increase agent efficiency by monitoring and reporting response times across Avaya Aura® Call Center (CC) Elite systems and non-voice channels. A simple extension to your CC Elite system, Elite Multichannel enables response time reporting and monitoring that can increase agent efficiency for voice, e-mail, fax, web Chat, SMS text or social media customer contact. Manage dynamic call volumes without adding staff. Monitor and analyze everything from wait times and average answer speeds to the percentage by which abandoned call times have decreased in the past year. CMS measures up to 24K trunks, providing administration ease and increases reporting accuracy. Make a well- informed decision based on real-time CMS data to redirect calls on-the-fly or to redistribute expensive human resources. Increase performance, minimize costs or develop new or improved procedures by leveraging historical data. Enhance productivity while controlling costs. Realize a quick return on your CMS investment. Easy to deploy, CMS helps maximize the success of marketing and customer service campaigns. Continue benefitting from your investment over time by leveraging historical data to analyze trends and to establish performance benchmarks.
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ROI-
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3
1
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Offer a reference bonus
1.00

Base CRM

Gain Unprecedented Pipeline Visibility Base's intuitive user interface removes the friction from deal updates so reps and management are always able to access, analyze and collaborate on up-to-date and relevant deal data. Prioritize Leads and Opportunities Not all leads and opportunities are created equally. Keep your sales team focused on the highest value leads and deals through automated scoring rules informed by Base's full-funnel analytics. Turn Customers into Advocates Happy customers not only buy more but also promote your product or service to others. Base provides the foundation for managing relationships and delivering customer happiness at scale. Enable a Mobile Sales Team Base's #1 rated mobile sales application pairs enterprise-grade functionality with a consumer-grade user interface to deliver the best mobile sales experience available today. Drive Sales Actions with Data Improve your sales process with Base insights that are easily accessible to all levels of the organization. Answers to questions like, "Which deals will close this month?” and, "What deals am I about to lose?” are now at your fingertips. Capitalize on Leads Base integrates with your website and a host of marketing automation tools to instantaneously deliver leads to the sales team, while funnel tracking informs prioritization so reps can allocate time effectively. Explain the Past and Predict the Future Base automatically tracks over half a million data points for every customer and turns them into cutting edge reports that bring a scientific approach to the way you analyze and forecast your business. Alleviate Administrative Burden Base's consumer-grade user interface makes it easy to navigate with ease, while native productivity features remove the burden of administrative tasks and enable reps to focus on their deals.
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ROI-
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5
14
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Offer a reference bonus
0.00

Binary MLM Software

https://neomlmsoftware.com/demo/binary

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ROI-
-
0
0
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Offer a reference bonus
1.00

BotsCrew Software Development

Founded in 2016, BotsCrew designs and develops custom AI chatbots to help small and medium enterprises bring stellar customer experience to their markets. Our well-trained AI chatbots ensure 24/7 customer support, workplace routine automation and high user engagement in Law, e-Commerce, Travel, Healthcare, Real Estate, and many other industries. With about 50 chatbots developed within the last two years, BotsCrew team has already gained global recognition as experienced conversational designers, AI chatbot developers, NLP experts, chatbot trainers, and QA engineers. We provide our customers with a full cycle of chatbot development including
  1. Conversational Design
  2. Chatbot Development for any platform
  3. Quality & Performance
  4. Maintenance & Support
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ROI-
-
13
0
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Offer a reference bonus
1.40

Capsule CRM

  • GET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts, leads, customers, vendors and more.
  • MAKE SURE THINGS GET DONE - Create tasks and share with co-workers. Don’t miss that proposal deadline or customer call. If you have routine tasks, set them to repeat monthly or create a reusable process to match your business workflow.
  • EASY TO USE - Be up and running in minutes. Capsule was designed with usability in mind. We made it simple and intuitive to help you feel at home within minutes of signing up, leaving you with time to focus on tasks at hand.
  • EVERYONE ON THE SAME PAGE. Capture emails and attach notes, conversations, docs and files into a contact’s history so it’s easily available. Share a single view of a contact within your team.
  • WE'RE HERE FOR YOU- Choosing Capsule isn't just choosing the right tool, you're also joining a community. Our friendly expert support team are here for you every day, every step of the way.
  • MANAGE YOUR SALES PIPELINE AND CREATE REPORTS - Track bids, deals, proposals and other opportunities. See where your future income is coming from. Create reports and gain insight on your sales pipeline.
  • CUSTOMIZE CAPSULE - Customize Capsule by adding the data fields you need and define processes for your team to follow. Create custom categories using tags such as vendor, lead and customer.
  • CAPSULE MOBILE - Access your Capsule account wherever you go. Capsule for mobile gives you access to your contacts, tasks, opportunities, cases and more for both Android and iPhone.
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ROI-
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7
14
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Offer a reference bonus
1.00

CargoWise

The Single-Platform Solution That Puts Productivity at the Center of the Supply Chain CargoWise One is a single-platform software solution designed to increase your productivity and improve integration, automation, and communication with the supply chain. It integrates your business with your customers and partners, streamlining processes and increasing the efficiency, visibility, and profitability of your operations. CargoWise One meets the diverse needs of a diverse industry. From growing supply chain providers to multinational corporations, its highly flexible and feature-rich system boosts productivity in everything you do. Whatever sector of the logistics industry your business serves, CargoWise One is the smart solution for success. With CargoWise One, you gain seamless supply chain operations and the competitive advantage. Powerful Productivity CargoWise One puts productivity at the center of everything you do. Its single-platform system gives you the high levels of automation and visibility you need to streamline processes throughout your business. Because of its cloud-based capability, key in your data just once and it becomes instantly accessible across your worldwide operations, reducing your margin of error and the need for labor-intense workflows. For performance-driven businesses in need of enhancing productivity, CargoWise One presents an efficient solution for simplifying the supply chain. Industry-Wide Functionality CargoWise One’s next-generation technology gives you broad functional capabilities and industry-wide applications that allow you to maximize your operations on the global stage. With a complete suite of integrated ERP applications, it meets the horizontal and vertical demands of the logistics industry. Its functions scale to individual business demands, providing the breadth and depth of major multinationals as well as the simplicity of small business operations. CargoWise One’s highly modular system allows you to choose the specific applications your business needs while giving you the access to facilitate future developments. Deep-Seated Integration CargoWise One provides you with comprehensive vertical and horizontal integration, both inside and outside of the application. It allows you to integrate your business with the supply chain’s key vertical markets as well integrating your own processes across your global operations. You also benefit from CargoWise One’s tightly integrated horizontal modules - everything from accounting, to document management, and more - and an eCommerce solution that seamlessly manages your sales and CRM services. Cross-Border Compliance CargoWise One offers compliance capabilities that lets you focus on business, not borders. It provides the tools to achieve quicker, simpler, more efficient customs clearance as well as greater visibility between you, your partners, customers, and customs authorities. With access to integrated online tariff classification tools and to the network of WiseTech Global Partners who can help you navigate the increasing number of regional regulations, CargoWise One ensures full compliance with customs requirements across the world's leading markets. True Global Reach CargoWise One forms an integral link in the global supply chain, connecting you to businesses across the world. With over 150,000 licenses held across 7,000 sites in 115 countries, CargoWise One customers are able to facilitate business through an ever-growing community of logistics providers. With interfaces to external parties, customers, and other industry providers, CargoWise One puts your global connections within easy reach. Solutions for a More Secure Supply Chain In an era of heightened security concerns, CargoWise One safeguards your data. Its cloud-based system stores your valuable data offsite and online, granting you remote global access 24/7. Digital document storage and retrieval is built into every part of process, enabling all documents to be saved, organized, and accessed on screen as changes are made for seamless business continuity and disaster recovery. Seamless Implementation and Continued Support With CargoWise One, you gain a comprehensive suite of support services delivered through our exclusive WiseAdvantage program. The tools, knowledge, and services you need to get the most out of your technology investment are included as part of your CargoWise One solution. All support materials have been localized to meet your specific needs through our carefully selected global partner program.
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ROI-
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8
3
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Offer a reference bonus
0.00

Cisco Connected Mobile Experiences (CMX)

Cisco Connected Mobile Experiences turns the industry-leading wireless infrastructure into an intelligent platform that not only provides a reliable connection, but also provides analytic customer information that you can use to grow your business. As the undisputed leader in the Wi-Fi market with over seven years of experience in Wi-Fi location, Cisco is a trusted partner Cisco Connected Mobile Experiences (CMX) uses a high-density wireless network with the Cisco® Mobility Services Engine, which enables organizations to collect aggregated location data for Wi-Fi users. CMX Analytics is a data visualization module that helps organizations use the network as a source of data for business analysis, highlight behavioral patterns and trends, which, in turn, can help businesses make informed decisions about how to improve customer service and improve their quality. service.

Benefits
With the CMX solution, you can:
  • Analyze business performance and optimize marketing activities through quantitative analysis of activity at your facility, for example, determining the patency of a particular store
  • Increase the profitability per square meter by optimizing the location using the detailed traffic of the outlet, the conversion rate of visitors into customers, as well as other information, up to specific zones, as well as quantifying the implementation of changes
  • Increase customer satisfaction by ensuring that there are enough staff during peak periods
  • Increase profitability using location data for optimal mobile marketing campaigns.
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ROI-
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9
9
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Offer a reference bonus
3.00

Cisco Packaged Contact Center Enterprise

Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:
  • Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)
  • Cisco Unified Customer Voice Portal (for speech-enabled self-service)
  • Cisco Unified Intelligence Center (for comprehensive reporting)
  • Cisco Finesse web-based agent/supervisor desktop
Key media capabilities of Packaged CCE include:
  • Support for inbound and outbound voice
  • Built-in email and chat
  • Social media customer care
  • Support for inbound video
  • Audio and video recording
  • Powerful application programming interfaces for integrating task and outbound routing
Packaged CCE's usability advantages include:
  • Blade server support
  • Web-based administration
  • Simplified log collection and trace level management
  • Built-in real-time system health check
  • Live data real-time reporting
Business benefits of Packaged CCE include:
  • Enhanced customer experiences through all contact channels
  • Optimized engagement with mobile and video callers
  • Cost reduction by using your existing communications infrastructure
  • Increased employee productivity and lower support costs
  • Flexible addition of new capabilities through standard web APIs
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ROI-
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11
5
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Offer a reference bonus
0.00

Cisco Transport Manager (CTM)

Cisco Transport Manager is an intelligent, multitechnology, carrier-class element management system (EMS) for optical networks designed following the TMF MTNM principles. Cisco Transport Manager simplifies provisioning and network management and reduces overall costs by providing operators with:
● Single system to manage optical networks: Increases productivity by simplifying complex provisioning tasks of optical network elements
● Single repository for network information: Supports configuration, fault, performance, and security management to capture network information such as resources, alarms, and performance data
● Integration with operations support system (OSS): Foundation for northbound EMS-to-network management system (NMS) interfaces, with gateway options for CORBA, compliant with TMF 814 standard, Simple Network Management Protocol (SNMP), and direct SQL database access
Features and Benefits
Cisco Transport Manager increases user productivity through a powerful GUI-based management system that simplifies complex provisioning tasks. The Cisco Transport Manager northbound interfaces accelerate integration into the operations support system’s customer environment.

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ROI-
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7
7

The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks and problems. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.