Cisco Packaged Contact Center Enterprise

Problems that solves

Low quality of customer service

High costs of routine operations

Aging IT infrastructure

Unstructured data

Failure to attract new customers

Customer attrition

Low quality of customer support

High costs


Enhance Staff Productivity

Improve Customer Service

Increase Customer Base

Support Customers

Reduce Costs

Cisco Packaged Contact Center Enterprise

Cisco Packaged CCE is an Easy-to-Deploy Omnichannel Contact Center, customer care solution helps businesses and organizations deliver a connected digital experience.


Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:
  • Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)
  • Cisco Unified Customer Voice Portal (for speech-enabled self-service)
  • Cisco Unified Intelligence Center (for comprehensive reporting)
  • Cisco Finesse web-based agent/supervisor desktop
Key media capabilities of Packaged CCE include:
  • Support for inbound and outbound voice
  • Built-in email and chat
  • Social media customer care
  • Support for inbound video
  • Audio and video recording
  • Powerful application programming interfaces for integrating task and outbound routing
Packaged CCE's usability advantages include:
  • Blade server support
  • Web-based administration
  • Simplified log collection and trace level management
  • Built-in real-time system health check
  • Live data real-time reporting
Business benefits of Packaged CCE include:
  • Enhanced customer experiences through all contact channels
  • Optimized engagement with mobile and video callers
  • Cost reduction by using your existing communications infrastructure
  • Increased employee productivity and lower support costs
  • Flexible addition of new capabilities through standard web APIs

User features

Organizational Features

Internet access is available for employees

Mobile users

Complementary Categories

PC - personal computer

Corporate Telephony


Data Access, Analysis, and Delivery Software

Business Analytics

ERP - Enterprise Resource Planning