Cisco Packaged Contact Center Enterprise for Bank

Additional information

Source: Supplier's web site

The project has been delivered on schedule

The budget has not been exceeded

Functionality complies with task

Description

Description is not ready yet
…

Details

Business tasks

Enhance Staff Productivity

Ensure Security and Business Continuity

Improve Customer Service

Manage Risks

Problems

Low quality of customer support

Non-compliant with IT security requirements

Low employee productivity

No automated business processes

Low quality of customer service

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